Wonderfful

The staff are amazing! Everything was just perfect. Rooms are nice and clean, grounds are meticulously kept. Food is good, there is always something very good from the individual stations; fish,pasta. The band at night (Anthony) was great!

Relaxing

Awesome place. Not a huge party. Fun but mellow. Beautiful beach. Staff is 10/10. Food was good. Old time feel. Rooms were spacious and modern with antiquated feel. Clean as a whip. No bugs. Great pools. Gym sucks. Overall was fantastic. :)

Nice resort very historic

grounds and public areas were well maintained. washrooms could use some repairs. buffet was well organized. (example: all food was labeled) Staff was very friendly and the entertainment was excellent.

My family and I had a great time!

I am so sick of hearing, "the food wasn't good". Really? Who goes to Cuba for the food? Although we thought the food was fine. This is not a country of abundance but the best is reserved for the tourists and the residents are so good natured regardless. The wonderful people, beautiful beach, relaxed atmosphere and unique culture is what we wanted and got. Cuba is one of the least expensive of the all inclusive destinations and Hotel Colonial was a great bang for our buck. Cayo Coco is so unspoil [... read more]ed, it is a breath of fresh air...We made so many friends and would like to return soon. Cubans are such nice people. The staff were amazing!

Good Resort!

Pros - Beach - Was clean of debris for 80% of our stay - Weather - Staff - very friendly - Entertainment - Good assortment or games, music and dancing throughout the day Cons - Mosquitos - A La Carte - Selection and food leave more to be desired - Damp Beds - Enough said - Front Desk Customer Service - Only 1 courtesy room to shower upon check out - want to charge $30 for late check out

Amazing resort

food excellent staff excellent friendly clean pretty entertainment good beach good pools beautiful grounds well kept restaurants lovely Resort could use a little upgrading but I could see them working on it. Drinks good & I would definetly go again

"Horrible Run Down Resort"

This was a horrible vacation resort, run down, dirty,terrible food, the worst customer service I have ever encountered, mold on walls, broken staircases, uneven walkways, unsanitary pools,dirty beach.

Not a 4* resort!

This resort has potential, but sadly it seems that it is not maintained well. Mold on the outside of the buildings. Public areas seemed clean. Rooms - ok, however, mold in the bathroom. Pillows looked grey and stained; sheets stained. Only one buffet and one À la carte open. Buffet and snack bar would run out of foods on a regular basis. The food and service were well below it's claimed 4* rating. Did not go into the pool that was safe to use - did not look too inviting. Salt water pool was cl [... read more]osed off due to poor appearance and lack of proper maintenance. Beach was nice, but again, sadly, littered with plastic cups, bags and more garbage. Nobody seemed to clean the beach during my 7-day stay. This was very disappointing. Night entertainment was fine - I mostly appreciated Cuban music groups coming to the resort and playing live music. This was not my first time to Cuba, so I was not visiting with unrealistic expectations. I would most definitely choose another hotel for my next visit to Cayo Coco. An overall 3*, however in some areas I would give it less than 3*.

8 th time to Cuba

Would not return to this particular hotel perhaps low season food poor at the buffet. been to different resorts in cuba 8 times....all others were better. For me this is not a 5 star as shown in the entrance lobby.

Great time at this resort

I spent a week with my granddaughters at this resort. One granddaughter is a very picky eater, but she was able to find good pizza, pasta, eggs and chicken. The other granddaughter loves seafood so she enjoyed the food. The Fontella Restarant gave us great service and the food was well presented and very tasty. Beautiful beach, fresh water pool, and the salt water pool, which is now getting updated. The staff were very warm and friendly and went out of their way to make our trip enjoyable. The o [... read more]ne thing I enjoyed the most and can not say enough about is the tremendous talented musicians..very enjoyable. "DO NOT FORGET " to go to the piano bar...it is a hidden gem. Spanish guitars, piano, clarinet, singers, every night there was different music. I look forward to returning to this resort in October.

Loved the resort ..

This is a smaller resort than we usually go to, rooms were very clean, employees were very friendly, fun and very helpful and the food was good. LOVE THE BEACH, that is what we went for and we were not disappointed. The Pools were clean, and the pizza at the pool is a must try....it was delicious.

Dated but Blau'ill get this property in ship shape

Friendly staff, distinctive property design and we loved the canal pools that we could roll out of bed and right into! Beautiful beach! A quiet secluded tourist only resort area. Next time we will rent a car and explore surrounding towns- cannot wait!

It used to be an amazing resort

I was here in 2005 and it was amazing; the resort staff was way better and polite; they were literally chasing you to give you a drink, even they were bringing drinks up to the beach; of course, they were tipped more by guests than now; then, the fridge in room was full of various drinks and was replenished every day; that was the main reason why I decided to go there again; Now, there is nothing of that; I sent about 10 postcards worldwide, paid for stamps and handed them over to the reception  [... read more]desk and none of the people has ever received a single postcard from there-this is telling you enough; that resort is in a real disarray right now; The beach itself and the accommodation are excellent; they installed new ACs in rooms; the resort is fairly clean and well-kept;

Relaxing Vacation

This was our second time to this resort. The last time was in 2008 when it was managed by the Blau. We noticed it was looking run down, and some of the added touches were missing, like no coffee maker in the room or no beer/pop in the fridge. The beach was amazing. Great for swimming and walking. We had a few windy days and enjoyed playing in the waves. The sunrises were amazing as well! Definitely worth getting up early for. We didn't go to either pool as we spent our days beachside. The entert [... read more]ainment in the evenings was another area we thought had been better on our first trip. As others have said in their reviews there were line ups at times in the buffet but we weren't worried about that. We had a laid back attitude and always managed to get something to eat. we enjoyed the sun and sand and had some muchly needed R&R away from the cold winter we were having in Canada.

Excellent resort

Very good hotel, food in buffet is even better than in restaurants, nice beach and location. A lot of activities - dances, archery, volleyball, Spanish lessons, staff is very friendly. Will go there again

Would never go back!!

Just spent a week there with my 2 children, from June 20 to 27. The reception service was nothing spectacular and information given was not consistent. (When a la carte is open, buffet will be closed - no, says another and no reservations are required. Not true! We were turned away one evening and yet there were only 5 tables of guests!) The guest services people were seldom available. Because there were so few guests, the buffet was repetitive and I am sure leftovers were served all week! Note  [... read more]to chef: maybe cook the bacon in the morning, it barely looked like it had touched a grill! The al la carte restaurant, when open, was tasteless. The snack bar had fries, always, and at times sandwiches, hot dogs and pork hamburgers. The wooden paths were in disrepair (I fell through a plank of wood by the stairs of the beach bar). The rock paths and ceramic paths were in much need of tlc. The kids park is outdated and dangerously in need of repair. The turtle and fish ponds were so murky that there was only one day we could see them. The entertainment in the day was almost non existent. There was only entertainment for the kids on Thursday evening and lasted barely 30 minutes. The lobby bar staff was amazing, even to the kids, with the exception of Friday the 27th. It was a different bartender and the lobby was full due to the bad weather. Yoima, who works the kids club, was out sick until Thursday, so my kids were disappointed (they wanted to go back there just because of her). There was no apparent replacement. My son loved the rapport with both Aliosmy and Alexis at the buffet each morning. The beach could have been better cleaned every morning, but I imagine the hardworking guys on the beach do the best with what they have. To sum it up, food was horrible, even for Cuba, staff could use some people skills, drinks were good (how could they not be, Santero dark, yum...) don't go there for the entertainment. Next time I will go back to hotel Tryp. (Keep in mind, this was my 5th trip to Cuba in under 3 years, some with and some without my kids)

Don't expect too much during the summer

2nd time in Cayo Coco. We had a very nice 2nd floor room. Bottled water re-stocked everyday. Staff were pleasant but not very cheerful. The hotel was at 10% capacity. The beach club was closed everyday. Wood steps to the beach were in disrepair....exposed nail could have ruined someone's vacation. Sometimes Cuban families would show up to eat and grab as much as they could before being sent home...it seemed that because the hotel was almost empty and not much supervision was on sight the staff w [... read more]ould invite family & friends in for a treat. Sad sight really. We met a women who was just as disappointed as us as this was her 5th visit to the hotel. She swore it was much better the previous visits. No mangos, no seafood but as she said we still had a nice beach, clean rooms, ok food and the staff did their jobs. If you book anywhere, I recommend your travel agent provide info on how empty the hotel is before booking. For us, it felt like a ghost town and too bad as the resort is very quaint. If you want a more lively atmosphere, consider the Tryp but request a room far, far from the pool area and on the 2nd floor for more privacy. The best hotel by far is the Melia Cayo Coco but you will also pay considerably more.

Beautiful Beach, Excellent Staff

Let's start by stating up front, we chose the Colonial because of the price. We were looking for an 'extra' vacation and had been to the resort next door so we knew the beach would be good and were prepared to have a little lower standard for the resort itself. It was a little dated, mostly clean and food was OK (it's Cuba, so we weren't expecting gourmet, so we were happy with what we got). The service was efficient and friendly from the front desk to the bar to the restaurant staff, absolutely [... read more] no issues there. The beach is beautiful, and since that's where we spent 75% of our time the vacation totally met our expectations, we'd have no trouble going back.

Amazing resort!

It was a part filled place full of entertainment the staff is very nice and friendly. The rooms are clean. The food is not so great and the chairs are not oversized friendly. I am on the heavy side and the chairs gave my hips bruises.

Old, beautiful

Old world charm but it has seen its better days. Is in the process of renovating but has a lot of work to do. Rooms were very clean and the open air lobby area is great. Would go bacl agin but would have to get a better deal than we got last time. Beach was perfect.