SUMMER GET AWAY IN THE MYAN RIVERIA

My wife and I where looking for a exotic get away and where undecided as to where to go. I made a call to a vacation sell off company and there phone just rang, no one answered. My next call was to Trip Cental, Westcliffe Mall location and my call was received immediatley. I was greated by a very helpful customer service rep who after talking with me about what I would like to do and my price point. She than sent me an email with a list of 6 resort destination choices and on her reccomendation w [... read more]e chose the GRAND PALLADIUM KANTENAH ***** EXCELLENT CHOICE. LOVED IT !!

Great Hotel!

Enjoyed the Grand Palladium Kantenah, The food was great, accommodations-rooms were clean, need some updating. Fridge was stocked daily with beverages. Al a carte's were very good, Japanese and Columbian restaurant were very good. However reservations very difficult to get. Pool was clean, beach lots of seaweed, however all of the Mayan is dealing with this. Mostly, the staff was phenomenal so pleasant, and very helpful, kind and worked very hard. I have recommended to friends and would definite [... read more]ly return.

Great family getaway

A perfect family getaway if you have kids. Lots for them to do (water park, daycare, etc.) and cleanest we've been too. Excellent food and amenities. Recommend you upgrade your suite, basic is not so great. 4.5 stars

Beautiful resorts

Public areas well kept, variety of foods available, but a bit salty on the meats. The al acarte restaurants were not impressive in terms of variety and sign up periods were way too long. People were kind and friendly in general.

Amazing resort

Food and shows are excellent! Beach is great, service is great. Rooms are very nice and clean. People that work in the hotel is very friendly. We loved the trains that move people around the 4 hotels, lots of restaurants to choose from.

Great Vacation Getaway!

Very nice facility, well kept and very clean, great food and entertainment and bartending staff. Huge resort so there was always new areas to explore, this was my third trip to a Grand Palladium Resort and would have no hesitation with returning to another.

Everything and more!

Pulling up to the resort it looks like paradise. With flamingos and a river in the front. Activities are endless and there is something for all ages with different resorts to enjoy. As far as dining goes, the options are endless between the buffets and the restaurants.

Head down to the "quiet side" of the beach

Definitely worth it to stay in a junior suite (or mayan suite if travelling in a pair) for the great access to the beach. Traveled in early April and found that the resort was full, but not packed. Pick out a lounge chair on the strand nearest the "wedding" area - definitely quieter and great access to beach-bar. Spend a day strolling and explore the whole resort - easily walkable if you are in moderate shape. Head down to the salt water pool and take the cobble-stone path along the shore, gorge [... read more]ous views. The pros definitely outweigh the cons but here are the few I encountered - check-in was a slow, delayed process. But we arrived "late" and only had to wait until about 4:30pm to get into our rooms. The resort (as most in Mexico) definitely caters to couples but there is enough to do that if you are travelling as a single/used to travelling as a single you won't feel too put out. This could be a "con" (but wasn't for me) - the resort is very "eco-friendly," you will see many critters, most of all - iguanas! Lovely if you like feeling more connected to nature/surrounded by flora and fauna.

Good resort for parents with young children

Huge resort, lots of walking, wonderful pool for children and excellent daycare for young ones. Lots of assorted drinks, wonderful and pleasant staff. Only downfall was the best shows were at 10pm which was way too late for us. The theater show at 9pm dragged on forever repeatedly with useless games and having the audience to clap or scream to which idiotic act was voted best of the evening. The entertainer was just killing time, talking repeadly in spanish then english. We often would just walk [... read more] out of there fed up of the similar boring shows. We were very disapointed of the beach, expecting nice white sand all over. Not the case. Only a few small areas to swim because the others have rocks. As you go to the end of the resort where the weddings are set up near the beach there is an awful smell. You would not want to sit there all day or even have lunch in that area. The jewelry store situated in the resort is very expensive. The same piece of jewelry is 1/3 of the price at the airport.

A beautiful resort staff where very friendly.

The grounds are very lush and well groomed. Public areas are kept clean and the decor in all the lobbies is beautiful. The room was kept very clean and the decor very pleasing. The dinning areas are wonderful lots to choose from the food and drinks very good.

Release those crocs!

Crocodiles on display had inadequate space and water habitat for quality of life. It pained me every day to see them in such conditions. My family consists of 3 adults but our third bed was inadequate for an adult. F & B were adequate. Thrilled to discover an espresso bar on the beach but were 4 days into our vacation already. Directory map was poorly done. Salt water pool was a long ride/walk & looked more like a cesspool...huge disappointment. Best efforts of crews to clear seaweed daily from  [... read more]the beach were futile. Resort is huge...long walks to get anywhere. Had a good time despite all of that. People were great. Will look for something more intimate next time.

Great Atmosphere

The grounds were amazing, loved the natural environment and all the animals running around. There was always lots of shade to be had even on the beach, and we didn't find the walking to be too much, we needed the exercise! However if you're tired, it's quite easy to catch a train or a golf cart to travel around. I loved the 4 resort system as it provided variety, but I would say by far Kantenah is the best especially when it came to the beach. Definitely book a Mayan Suite, they are beautiful an [... read more]d convenient. The only con was the food wasn't great... but not a deal breaker for me.

Great , Clean Resort

This restort is huge, the rooms are spacious and exceptionaly clean , staff where welcoming and very helpful. The beach was maintained daily, both pools were refreshing and inviting. Iwould recommend this restort to everyone whos looking to relax as well as those looking for adventures.

Beautiful resort

This is our 5th time staying at this resort and love it there!! The grounds are gorgeous and plush. The beach is quite nice with an area of coral that you can snorkel at. There are 5 or 6 beautiful pools to chose from. The food is fantastic!!

Amazing resort

Was clean and well maintained. The air conditioner did not stay on while out of the room this made the room and our clothes smell musty. The staff were very friendly and the maids always did a very good job cleaning our room.

Great resort

Vast resort, lots of vegetation, great food and people. We returned for a fourth time but they did not know we were repeat customers although the travel agent advised them and we personally sent the hotel an email. They do not seem to recognize the value of repeat customers which was a little disappointing. We booked in october for a trip in March 2015 and were given rooms very far away from the beach - we were upset as we book early so we can get first pick. The beach is amazing and there is to [... read more]ns of room in the sand or under the numerous palm trees.

Good Resort

Pool and beach excellant. Food good. Grounds too big for people our age. We found we had to walk too far from our room to the pool and buffet. Standard room was clean and spacious however mattrass was lumpy. We should have upgraded to a Jr. suite as our friends did.

Awesome Resort Awesome Vacation!

We had an amazing time at the resort! Lots of things to do - water polo, ping pong, dance lessons, sailing, silly games, snorkeling, and more! There were nightly activities/shows too! I liked the Musical review night. The food was amazing! Such a variety and the specialty restaurants were good. We didn't like the Sushi place but the Steak place and the Mexican were wonderful! White sandy beach, beautiful weather and very kind people!

Almost perfect!!

The grounds are beautiful ,everything is clean and well kept. It is a big resort but you can get what you need very easily. Maid service did forget too leave us towels twice but no big deal. Food was excellent and enjoyed the pool side entertainment.

What a Beautiful Huge Resort!

The resort was beautiful and so well kept, I've never seen such a clean place. Rooms were immaculate and fridge restocked. The staff were awesome and so friendly, especially the one bell hop named Alex (Alejandro) who found carts for us as much as possible and the lobby bartender Jose who remembered our drinks. The buffets were average, beach bars fantastic and the a la cartes were amazing especially the Japanese and Brazilian restaurants. I think the downfall of the resort is how huge it is. We [... read more] weren’t able to rely on the trains or the carts. The one day we waited over an hour to take the train to see the rest of the resort so we ended up giving up and felt we had wasted too much time doing nothing. This ended up being amusing though because then the following day, we swear they came every 5 seconds. Way too much walking. It didn't take long to get from our rooms at 45 block to the lobby, but to where all the action was, we felt we wasted too much time travelling, which took away from precious drinking time lol. From what we heard from other guests, the rooms in Colonial and Rivera Maya section weren't as nice which was also unfortunate because we would want to stay in that section next time since Kantenah had no entertainment. Everything happened at night in the lobbies at Colonial and Riviera or White Sands section so again you'd have to travel. The entertainment was awesome, so much fun!!! I didn’t have a chance to see the disco because I danced the night away in the lobbies. My husband got lost the first night coming home from the disco and it took him 4 hours to get to our room, he had asked for help but didn’t receive any. He was not happy at all. We also had one evening where the power went out in the whole resort – pretty scary when you don’t know where you’re going. I was a little disappointed because it happened around dinner time and I missed out on an a la carte dinner and there were no apologies from management. Part of the beach and shoreline were rocky but over to the Riviera Section is was amazing. It would have been nice to have corona there too but not a big deal. The drinks were awesome and they would remember what you drank. The sol was good but draft beer got to my tummy so not sure if maybe the lines were dirty. I'd still recommend the resort. Abundance of wildlife right around you, from flamingos to alligators to the iguanas – amazing. Crazy staff were fantastic – the games were so much fun!! They had markets all over the place and I didn't feel hassled. If I could guarantee the quality of cleanliness and beauty in my room in the Colonial or White Sands/Riviera Section that I got in Kantenah – then I’d definitely go back!