Great Family Resort!

We originally booked the standard room but when we arrived at check in we upgraded to the Eco Family Superior room. The Eco Family room is spacious with bunk beds which the kids loved. These rooms were also newly renovated and closer to all the amenities (ie pool, restaurants). I recommend the Eco Room over the standard because you get wifi, 24hr room service,and its closer to all the facilities. The wildlife in he resort was pretty entertaining, we saw monkeys, peacocks, turtles. The resor [... read more]t had a lot of things to do like riding your bike to the mayan ruins and swimming in the cenote. We were disappointed that we were not able to swim in the beach, there was alot of seaweed on the shore and water. The food and customer service was average but overall we enjoyed this trip.

Awesome resort

Hotel overall was good, we were there for a wedding and surprising the wedding was very professional and very beautiful. Food was great, pools were good, rooms, bars, restaurants all good as well. Staff was very good, lacking in English but still very pleasant. We made the best of the beach and found spots where we could go in the water but don’t expect much from the beach. The Eco aspect of the resort is really cool and there are a number of free activities to help explore the nature. One ne [... read more]gative is the restaurants do not have air conditioning which made it uncomfortable at dinners. I would recommend the resort and would go back.

Sandos Caracoal is AMAZING

People were fantastic. We picked this resort because we love animals. We saw absolutely everything.. from monkeys on our plrch to iguanas. The food was awesome with lots to choose from. We would def cone back to Sandos :) thanks julia and maya for all your help !!!

Great place

The hotel was amazing, and the staff were so helpful. The food for dinner was great with lots of restaurant choices, however lunch and breakfast were more of the same. Beach was rocky but still beautiful!

Very good resort

I really enjoyed the service, the feature of “eco” was a very nice touch. It was amazing to see all the wildlife. The pools were beautiful and food amazing! Definitely would go back and bring my son!

Wow! What a great place

This resort Exceeded our expectations. My two children, husband and I loved the nature experiences we had. The resort was beautiful. Our room was always cleaned and our fridge stacked. The service was amazing and the staff were so kind! The Mediterranean Restaurant had fantastic service. Thank you to Fransico and Pedro (From the Mediterranean restaurant) for their Excellent service and making our stay that much better. The resort offers free activities for all ages and are all geared around natu [... read more]re (loves them). My only complaint is the service at the kids club is lacking. The two ladies i Dealt with were not helpful and rude to me. Mind you I am a very friendly person. When I had question (bc I had no clue of how their club worked) they Seemed annoyed to help me and made a comment that they didn’t like me in Spanish. Not knowing I know how to speak Spanish. Another thing was their water provided in the room was warm, cold water would have been great! Other then that food was good, resort clean, fantastic time !!!!! I will be going back!!!

Wonderful Resort! Highly recommend

My boyfriend and I went April 27-May 4 and we had a wonderful time. It was our first time in Mexico. Everything was well organized from the time we got off the plane to the time we boarded a plane again a week later! Resort: Beautiful, full of wildlife! So many trees and animals everywhere. There were places to relax, places to adventure and everything in between! I highly recommend the Romantic Boat Ride - Nestor who is the man doing the boat ride is wonderful and so full of knowledge he ta [... read more]ught us a lot about Mayan history and was just a joy to talk to!! The beach was full of seaweed which can't be helped by the resort staff - this season was particularly seaweed filled but they did their best. Pools: Clean, but the pool by the beach was quite busy and it was impossible to keep a drink in those pools with the children cannon balling around splashing the water in your drinks. I recommend finding one of the many other pools on the property as they were much less busy. If you are an adult without children then the adult only pool is lovely. Room: The room was lovely. It was clean, the bed was comfortable and it was always stocked with necessary toiletries. It also had a thermostat that we could control so we chose how cold/warm the room was!! And the balcony view was right into the jungle! Food: AMAZING. There were so many different food options to choose from and all of them were great. The buffet food was good and the a la carte food was incredible. No complaints. (Highly recommend the Surf and Turf at the Riviera and both the Salmon and the Rib eye steak at Los Lirios) The only complaint about food is that none of the desserts are that great. Drinks: The best drinks we've ever had. Highly recommend the Mojito! Staff: The staff were always friendly and helpful. If they couldn't help us themselves they would direct us to someone who could. Wifi: We did not have wifi in our room it was only in the lobby. I am unsure if that's a resort wide thing or just because we had one of the cheaper rooms! But the wifi in the lobby was great - just got a bit glitchy once or twice. We were able to check in to our flights with the wifi and the people at the concierge desk printed our boarding passes for us so that was great. We didn't even get to experience everything that the resort had to offer because we were there a week and had two excursions - Coba and Isla Mujeres. It would have been perfect had we booked something like 9 days! But the experience was great, the excursions were great, and we WILL be returning to this resort without a doubt!!

Great Resort to see nature and animals!!

My family loved all the animals!! The monkeys were active each morning and the coati's were always around. Iguana's each morning at the pool sunning themselves. They also have some rescued animals that the kids can feed. The pools were good but maybe a bit small for the number of guests. Our room was perfect! Loved the location near the small pool and waterpark. Beach is great but ocean is rocky so bring watershoes. We still went in the ocean and had a great time using the resorts boogie bo [... read more]ards and catching some waves! The Mexican buffet at breakfast is the best!! Quiet and great food, no line ups for the egg station and always lots of Guac! Los Lirios was a great dinner spot. Food isnt five star but there is lots of selection. The grounds were very different than any other resort we have been too.....has a jungle feel to it. We really liked it. Lots of different activities to do on site, so there is something for everyone. We had a great week at Sandos!

Huge resort with pros and cons

Arrived at Sandos Carocol Eco resort March 31-April 7 Superior Select Club Adults only was assigned to room 7013. Upon initial inspection room was clean and even had a swan on the bed made of towels.There were no robes, slippers, welcome bottle of alcohol as inclusion stated. Rep made aware of this as she called to remind us about the briefing. We could not attend the briefing due to wedding breakfast. We assured her that the omitted inclusions were not a big deal as long as we had a safe and [... read more] clean place to sleep every night. Rooms are in need of repair as we soon found out. Maintenance was called to our room to fix the air conditioning, a toilet that did not flush, malfunctioning safe, and the key entry system took 5 visits over 2 days to fix. The last maintenance visit lasted from 11pm to 1;30am. Management did sent a note of apology.t is a great policy to have guests present when maintenance working, as it protects workers from undo accusations but takes away from guests vacation time. ANIMALS I, was entertaining to see monkeys come around the pool and posing for pictures, the Coati running free in packs playing in the leaves and different species of birds and insects. I dont agree with barnyard animals in pens, and there were to many deer in the pen. Anyone that can afford to travel here has already seen these animals.Guests should obey the do not feed the animal signs as it is for the animals protection as well as the guests. FOOD We enjoyed the Brazilian restaurant for lunch. There was lots of variety at the buffet, fresh fruit was excellent, but signage was nonexistent. Snack bar at night was disgusting. We went one night to find nacho sauce, no chips,4 pots of cold unknown food. GROUNDS The public bathrooms were clean and functioning. The grounds were clean and foliage and flowers were amazing. kudos to the gardeners. We could go for long walks on the beach but it was rocky in front of the resort. Nature decided to bring in lots of seaweed while we were there for the week. THINGS TO DO Take a bike ride, a walk to see lizards basking in the sun. See the beautiful water fall, old ruins, and the water park. Kudos to the bartender Rosario in the disco, the maids,the gardeners and grounds keepers and the cook who made my eggs to perfection every morning. Also to the staff involved in the marriage of my friend April 3 on the beach, dinner was awesome and service was amazing at the event.

All in one resort !

This resort is a family gem! My girlfriend and I went and left our husbands at home - we were happy to be in adults only select club for the quiet pool area and beach area. If you are with your family there is so much to do for kiddos! we were also entirely entertained through the week. Amazing staff, great food variety, lovely atmosphere - the temazcal ceremony with Jesus was nothing short of magical. The cenotes on site are also divine! Would10/10 recommend for resort travellers :)

Overall the resort was good. Very big resort and alot of walking.

Overall clean grounds and rooms where clean. Alot of wildlife all over and staff was friendly. Only negative was they did not have enough serving staff around the adults only pool. Spa was very nice, near by golf course was in great shape but very pricie.

Living in the jungle

So we just returned from an 8 day trip to sandos Eco resort. Beautiful resort with tons to do. You don’t even need to leave your resort. The food was good. Authentic Mexican cuisine. Every night was a different theme at the buffet restaurant which is nice. We missed out on reservations on the Japanese restaurant :(. Apparently it was an awesome fire show (you don’t have to go for the food just like that they make your food at your table) it was completely booked by the 2nd day we were there  [... read more]so that sucked. The random animals all over the place (aardvarks, raccoons, millions of birds, monkeys, snakes, donkeys, ducks) everything you can imagine. Was at this resort. There was a sweet water pool that you could go snorkeling in. The pools were nice a little jammed packed (most of the Time) so we hung out on the beach. We were really disappointed with the water. There was coral rocks you had to walk around to get out in the ocean. And you couldn’t walk too far out (maybe to your thighs) because of them. There was a mix up with our stay. The receptions computer system only had us booked in for 7 nights but we booked for 8 nights. It was an ongoing problem the whole week for them to fix it in their computer. On the last day we got locked out of our room. Not impressed !! We didn’t fall for the time share guest service people trying to sell us something. But they were pretty pushy !! All in all it was a nice resort so I would recommend it. Not if your a beach person. This beach is not for you. People that worked there were wonderful !! I wish they would bring back the all night snacks at the snack bar. Azul was a happy guy and made excellent ice cream. But they should bring the all night snack bar back for him!!!

Perfect resort for families

We loved Sandos Caracol. It was our fourth visit to Mexico and first at Sandos. Our kids loved encountering animals everyday on the path. We had a very proud and vocal peacock who hung out near our balcony, and a sweet little cat. On our excursion, my daughter bought cat treats at the vet to feed the cats! We also had a spider money hanging out in the tree outside our room. We liked the buffets (the mangoes and papaya were amazing) and our favourite was the steak and fish (best ribeye, and yummy [... read more] salmon). We enjoyed sailing in the mornings, and the kids loved doing pottery by the main pool in the afternoon. The Tortuga pool was perfect, lots of shade, friendly bartender! We can’t wait to go back!

Decent, but not good for what it's meant to be

The grounds are amazing and there are so many animals around. A lot of activities for kids and a nice splash park. The multiple cenotes were the highlight. That said, everything else was less than impressive. The food is just ok (and mostly all lukewarm) and the service is far from good for a 4+ star resort. There always seemed to be a long line at the check in counter. The food at the a la carte restaurants was not much better than the buffet and I was outright refused service at the Brazilian  [... read more]restaurant by a terrible hostess. The hotel concierge tried to make up for it but at the end it was too late. Everyone seems to give conflicting information or non at all unless you press and ask more questions. Everyone seems to want to give the basic service but hardly anyone goes above and beyond. Our room was outdated, musty and no water pressure.

Excellent resort

Lots of activities included. Different restaurants, very nice food. Very good service. The beach is kind of rocky, but bring the appropriate shoes so you can enjoy. Anyways, there are many other things to enjoy your time there.

A great week in Mexico!

We really enjoyed the resort. The grounds were very clean and well maintained. We felt very comfortable and safe no matter what time of day or night. All the staff were very friendly. We are not resort people so we don't have a lot to compare it to. Speaking to other guests who have stayed at many different resorts, this resort is far superior to many in this price range.

So much to love!!

Not sure where to start....we loved everything about this amazing resort!! We loved how natural and eco friendly it was. From the cenotes to the reusable drink cups!! It’s a big resort so there is lots of walking from your room to the po and beach and then back up to the water park and restaurants. The pathways are beautiful with so much to see. There is wildlife everywhere. We loved seeing the mobiles, coyties, peacocks, iguanas and beautiful birds. The cenote and the jade river offer beautif [... read more]ul on resort excursions as well as the walking paths to the waterfalls and suspension bridge. We also loved the bike ride to the ruins. Aka iguana kingdom!! There were giant iguanas everywhere!! So cool!! My kids, 10 and 14, enjoyed the water park, pools and the beach! I do recommend water shoes for the beach as it is rocky and seemed to have a lot of sea urchins. The beach itself is beautiful with nice white sand, palm trees and plenty of lounge chairs. The water is a bit hit and miss. Some days it was seaweedy and a bit smelly in areas. Then the very next day it would be beautiful and clear. We loved all of the restaurants and food choices. The Riviera and the Japanese are must visits!! We loved all the staff and the local people. They were very friendly and professional. If you spend time on the beach the massage people get a bit annoying, but just smile and say no thank you. Just remember they are trying to make a living. We loved the beach photographers with the red shirts. We got beautiful family pictures. We also went out fishing for four hours though a company on the beach. Ask for Elias. He’s the best!! We stayed in the eco family penthouse suite. There was more than enough room for our family. The kids loved the big balcony bathtub and the double showers was great for getting ready at night!! The nightly entertainment and shows were very well done and great for the whole family!! There was always lots to see and lots to do. There was yoga, Zumba, aqua size, pool games and sports, bingo, beach volleyball happening all day everyday. We definitely recommend this resort and would go back in a heartbeat!!

It was ok.

The resort is beautiful, everything I wanted in a resort, jungle, animals,cenotes,beaches waterslides, and old ruins which was wonderful to see. Unfortunately the services were lacking, we had a upgraded room with 24 hour room service, but you had to call and call and call to get it. And if you were lucky they actually brought it. You couldn't just go get ice room service had to bring it, me and my husband were kind of sick there ( maybe bad food or swimming in the cenote) anyways we needed ic [... read more]e for ice water cause all the water supplied in the room is warm. We ordered it a couple times and never came. Then I was determined to get ice so I called and ordered it didn't come 3 hours later I went down to the front desk to just get some they couldn't let us do that someone had to bring it. After 7 hours after my first request it finally came. We booked a cenote tour when we got there they didn't have enough equipment so told us to come back the next day meanwhile we had planned most of the day around that. Our room smelled moldy but I aired it out it got a bit better, but we had a serious ant problem like they would crawl on you in the middle of the night and freak you out, I talked to someone about it and nothing was ever done. My mini fridge was restocked once in the whole trip I asked for it to be restocked three time they never did, I gave up complaining. And the last day I was walking through a path and came across a small cenote the gates were open for it and there were no signs saying don't swim in there, the only signs we seen were instructions on how to swim in it (like no sunscreen and stuff) so we swam then some guy came along and had a fit at us for swimming in there. A simple you can swim in there would have been fine but he was rude and mean. The restaurants were ok, I liked the Italian one the best, the Mexican one was the worst. Restaurant staff were pleasant. Like I said I loved the facilities but not the service. Probably the worst service I have recieved out of the 5 other resorts I have been to in the Rivera Mya, Don't buy the upgraded room it's a waste of money. Really loved my travel agent though.

Amazing resort for family

We were 2 family of 4 and really enjoy it. I would probably not go there if i was looking for an adult/couple getaway. Kids really enjoy the aqua parc and main pool. Beach was rocky but we knew it so we brought some shoes for it. There was alot of activities and the kids liked the zumba on the beach. Thumbs up to Gisele and Ricardo. Also Azael at the pool bar. Funny guy. Found food really good compare to a few resort that we did in Mexico. Los lirios (steak house) was really good. Th [... read more]e wait time was long but worth it.

Eco resort

Too big, lots and lots of waking to get anywhere, staff couldn’t keep up to demands of all the guests, pool was filthy too many people in a little pool, no beach. Lineups for food out the door and around the corner... wouldn’t give American change when u bought something always felt like you were being scammed. Neat concept but a real let down.