Welcome to the jungle

Lots of wild animals, bugs and birds at this resort. There is always lots to do. I recommend the adults only section or upgrade to the elite section.. lots of walking. Food was great. Staff isn’t overly friendly but ok. Housekeeping sucks and the bell boys are no help.. good resort for the price

Amazing week on Sandos Caracol

Just came back from this beautiful hotel dont have any negatives to say ..we were a family of 6 and all of us missed to be there already....room was so perfect we bought the standard room but when we get there we got upgrate for free..lots animals, the nite shows wonderful..food was ok..people always there to help u in case u need it..so many activities to do for free dont need do go out of the hotel to have a blast..

Phenomenal Resort! You have to go!!

The resort was amazing! Sandos Caracol has been by far one of the best resorts I have been too. There are loads of activities to do, such as swim in the multiple cenotes they have, go to the aqua park (fit for all ages), stuff your self in the restaurants and buffets, have a relaxing day at the spa, and snorkel all day in the ocean. My favourite restaurant was the Japanese restaurant, it was absolutely delicious! Overall, I loved the wildlife and the plentiful of activities I got to do with my f [... read more]amily. 10/10 would recommend this resort.

Fantastic Activities on the Resort

Because this was an eco resort, the grounds were very interesting as you were surrounded by many friendly animals! This resort is pretty large in size and offers a bunch of activities for guests of all ages. For starters, there are several pools on site, but my personal favourite was the main pool where most of the excitement happened. Sandos Caracol has an amazing entertainment team who host activities such as Zumba and aqua aerobics in the morning, to crazy games the pool, beach soccer, and be [... read more]ach volleyball in the afternoon, and finally fun shows to watch and dancing in the evenings. There is always something going on at this resort and I encourage everyone to participate in a lot of them! Asides from the entertainment staff's activates, there is a spa & gym, tennis courts, ping pong tables, a kid's club, bike trails, cenotes that you can snorkel in for free, and a petting zoo. The resort also offers several restaurants to eat at along with bars located all over the grounds if you want to grab a drink. The room I stayed in was quite modern and always kept clean by the maid who was quick and super efficient at her job. Overall, I loved my stay at the Sandos Caracol Eco Resort and Spa and I am already looking into booking another trip back there!

Great Family Resort!

We originally booked the standard room but when we arrived at check in we upgraded to the Eco Family Superior room. The Eco Family room is spacious with bunk beds which the kids loved. These rooms were also newly renovated and closer to all the amenities (ie pool, restaurants). I recommend the Eco Room over the standard because you get wifi, 24hr room service,and its closer to all the facilities. The wildlife in he resort was pretty entertaining, we saw monkeys, peacocks, turtles. The resor [... read more]t had a lot of things to do like riding your bike to the mayan ruins and swimming in the cenote. We were disappointed that we were not able to swim in the beach, there was alot of seaweed on the shore and water. The food and customer service was average but overall we enjoyed this trip.

Awesome resort

Hotel overall was good, we were there for a wedding and surprising the wedding was very professional and very beautiful. Food was great, pools were good, rooms, bars, restaurants all good as well. Staff was very good, lacking in English but still very pleasant. We made the best of the beach and found spots where we could go in the water but don’t expect much from the beach. The Eco aspect of the resort is really cool and there are a number of free activities to help explore the nature. One ne [... read more]gative is the restaurants do not have air conditioning which made it uncomfortable at dinners. I would recommend the resort and would go back.

Sandos Caracoal is AMAZING

People were fantastic. We picked this resort because we love animals. We saw absolutely everything.. from monkeys on our plrch to iguanas. The food was awesome with lots to choose from. We would def cone back to Sandos :) thanks julia and maya for all your help !!!

Great place

The hotel was amazing, and the staff were so helpful. The food for dinner was great with lots of restaurant choices, however lunch and breakfast were more of the same. Beach was rocky but still beautiful!

Very good resort

I really enjoyed the service, the feature of “eco” was a very nice touch. It was amazing to see all the wildlife. The pools were beautiful and food amazing! Definitely would go back and bring my son!

Wow! What a great place

This resort Exceeded our expectations. My two children, husband and I loved the nature experiences we had. The resort was beautiful. Our room was always cleaned and our fridge stacked. The service was amazing and the staff were so kind! The Mediterranean Restaurant had fantastic service. Thank you to Fransico and Pedro (From the Mediterranean restaurant) for their Excellent service and making our stay that much better. The resort offers free activities for all ages and are all geared around natu [... read more]re (loves them). My only complaint is the service at the kids club is lacking. The two ladies i Dealt with were not helpful and rude to me. Mind you I am a very friendly person. When I had question (bc I had no clue of how their club worked) they Seemed annoyed to help me and made a comment that they didn’t like me in Spanish. Not knowing I know how to speak Spanish. Another thing was their water provided in the room was warm, cold water would have been great! Other then that food was good, resort clean, fantastic time !!!!! I will be going back!!!

Wonderful Resort! Highly recommend

My boyfriend and I went April 27-May 4 and we had a wonderful time. It was our first time in Mexico. Everything was well organized from the time we got off the plane to the time we boarded a plane again a week later! Resort: Beautiful, full of wildlife! So many trees and animals everywhere. There were places to relax, places to adventure and everything in between! I highly recommend the Romantic Boat Ride - Nestor who is the man doing the boat ride is wonderful and so full of knowledge he ta [... read more]ught us a lot about Mayan history and was just a joy to talk to!! The beach was full of seaweed which can't be helped by the resort staff - this season was particularly seaweed filled but they did their best. Pools: Clean, but the pool by the beach was quite busy and it was impossible to keep a drink in those pools with the children cannon balling around splashing the water in your drinks. I recommend finding one of the many other pools on the property as they were much less busy. If you are an adult without children then the adult only pool is lovely. Room: The room was lovely. It was clean, the bed was comfortable and it was always stocked with necessary toiletries. It also had a thermostat that we could control so we chose how cold/warm the room was!! And the balcony view was right into the jungle! Food: AMAZING. There were so many different food options to choose from and all of them were great. The buffet food was good and the a la carte food was incredible. No complaints. (Highly recommend the Surf and Turf at the Riviera and both the Salmon and the Rib eye steak at Los Lirios) The only complaint about food is that none of the desserts are that great. Drinks: The best drinks we've ever had. Highly recommend the Mojito! Staff: The staff were always friendly and helpful. If they couldn't help us themselves they would direct us to someone who could. Wifi: We did not have wifi in our room it was only in the lobby. I am unsure if that's a resort wide thing or just because we had one of the cheaper rooms! But the wifi in the lobby was great - just got a bit glitchy once or twice. We were able to check in to our flights with the wifi and the people at the concierge desk printed our boarding passes for us so that was great. We didn't even get to experience everything that the resort had to offer because we were there a week and had two excursions - Coba and Isla Mujeres. It would have been perfect had we booked something like 9 days! But the experience was great, the excursions were great, and we WILL be returning to this resort without a doubt!!

Great Resort to see nature and animals!!

My family loved all the animals!! The monkeys were active each morning and the coati's were always around. Iguana's each morning at the pool sunning themselves. They also have some rescued animals that the kids can feed. The pools were good but maybe a bit small for the number of guests. Our room was perfect! Loved the location near the small pool and waterpark. Beach is great but ocean is rocky so bring watershoes. We still went in the ocean and had a great time using the resorts boogie bo [... read more]ards and catching some waves! The Mexican buffet at breakfast is the best!! Quiet and great food, no line ups for the egg station and always lots of Guac! Los Lirios was a great dinner spot. Food isnt five star but there is lots of selection. The grounds were very different than any other resort we have been too.....has a jungle feel to it. We really liked it. Lots of different activities to do on site, so there is something for everyone. We had a great week at Sandos!

Huge resort with pros and cons

Arrived at Sandos Carocol Eco resort March 31-April 7 Superior Select Club Adults only was assigned to room 7013. Upon initial inspection room was clean and even had a swan on the bed made of towels.There were no robes, slippers, welcome bottle of alcohol as inclusion stated. Rep made aware of this as she called to remind us about the briefing. We could not attend the briefing due to wedding breakfast. We assured her that the omitted inclusions were not a big deal as long as we had a safe and [... read more] clean place to sleep every night. Rooms are in need of repair as we soon found out. Maintenance was called to our room to fix the air conditioning, a toilet that did not flush, malfunctioning safe, and the key entry system took 5 visits over 2 days to fix. The last maintenance visit lasted from 11pm to 1;30am. Management did sent a note of apology.t is a great policy to have guests present when maintenance working, as it protects workers from undo accusations but takes away from guests vacation time. ANIMALS I, was entertaining to see monkeys come around the pool and posing for pictures, the Coati running free in packs playing in the leaves and different species of birds and insects. I dont agree with barnyard animals in pens, and there were to many deer in the pen. Anyone that can afford to travel here has already seen these animals.Guests should obey the do not feed the animal signs as it is for the animals protection as well as the guests. FOOD We enjoyed the Brazilian restaurant for lunch. There was lots of variety at the buffet, fresh fruit was excellent, but signage was nonexistent. Snack bar at night was disgusting. We went one night to find nacho sauce, no chips,4 pots of cold unknown food. GROUNDS The public bathrooms were clean and functioning. The grounds were clean and foliage and flowers were amazing. kudos to the gardeners. We could go for long walks on the beach but it was rocky in front of the resort. Nature decided to bring in lots of seaweed while we were there for the week. THINGS TO DO Take a bike ride, a walk to see lizards basking in the sun. See the beautiful water fall, old ruins, and the water park. Kudos to the bartender Rosario in the disco, the maids,the gardeners and grounds keepers and the cook who made my eggs to perfection every morning. Also to the staff involved in the marriage of my friend April 3 on the beach, dinner was awesome and service was amazing at the event.

All in one resort !

This resort is a family gem! My girlfriend and I went and left our husbands at home - we were happy to be in adults only select club for the quiet pool area and beach area. If you are with your family there is so much to do for kiddos! we were also entirely entertained through the week. Amazing staff, great food variety, lovely atmosphere - the temazcal ceremony with Jesus was nothing short of magical. The cenotes on site are also divine! Would10/10 recommend for resort travellers :)

Overall the resort was good. Very big resort and alot of walking.

Overall clean grounds and rooms where clean. Alot of wildlife all over and staff was friendly. Only negative was they did not have enough serving staff around the adults only pool. Spa was very nice, near by golf course was in great shape but very pricie.

Living in the jungle

So we just returned from an 8 day trip to sandos Eco resort. Beautiful resort with tons to do. You don’t even need to leave your resort. The food was good. Authentic Mexican cuisine. Every night was a different theme at the buffet restaurant which is nice. We missed out on reservations on the Japanese restaurant :(. Apparently it was an awesome fire show (you don’t have to go for the food just like that they make your food at your table) it was completely booked by the 2nd day we were there  [... read more]so that sucked. The random animals all over the place (aardvarks, raccoons, millions of birds, monkeys, snakes, donkeys, ducks) everything you can imagine. Was at this resort. There was a sweet water pool that you could go snorkeling in. The pools were nice a little jammed packed (most of the Time) so we hung out on the beach. We were really disappointed with the water. There was coral rocks you had to walk around to get out in the ocean. And you couldn’t walk too far out (maybe to your thighs) because of them. There was a mix up with our stay. The receptions computer system only had us booked in for 7 nights but we booked for 8 nights. It was an ongoing problem the whole week for them to fix it in their computer. On the last day we got locked out of our room. Not impressed !! We didn’t fall for the time share guest service people trying to sell us something. But they were pretty pushy !! All in all it was a nice resort so I would recommend it. Not if your a beach person. This beach is not for you. People that worked there were wonderful !! I wish they would bring back the all night snacks at the snack bar. Azul was a happy guy and made excellent ice cream. But they should bring the all night snack bar back for him!!!

Perfect resort for families

We loved Sandos Caracol. It was our fourth visit to Mexico and first at Sandos. Our kids loved encountering animals everyday on the path. We had a very proud and vocal peacock who hung out near our balcony, and a sweet little cat. On our excursion, my daughter bought cat treats at the vet to feed the cats! We also had a spider money hanging out in the tree outside our room. We liked the buffets (the mangoes and papaya were amazing) and our favourite was the steak and fish (best ribeye, and yummy [... read more] salmon). We enjoyed sailing in the mornings, and the kids loved doing pottery by the main pool in the afternoon. The Tortuga pool was perfect, lots of shade, friendly bartender! We can’t wait to go back!

Decent, but not good for what it's meant to be

The grounds are amazing and there are so many animals around. A lot of activities for kids and a nice splash park. The multiple cenotes were the highlight. That said, everything else was less than impressive. The food is just ok (and mostly all lukewarm) and the service is far from good for a 4+ star resort. There always seemed to be a long line at the check in counter. The food at the a la carte restaurants was not much better than the buffet and I was outright refused service at the Brazilian  [... read more]restaurant by a terrible hostess. The hotel concierge tried to make up for it but at the end it was too late. Everyone seems to give conflicting information or non at all unless you press and ask more questions. Everyone seems to want to give the basic service but hardly anyone goes above and beyond. Our room was outdated, musty and no water pressure.

Excellent resort

Lots of activities included. Different restaurants, very nice food. Very good service. The beach is kind of rocky, but bring the appropriate shoes so you can enjoy. Anyways, there are many other things to enjoy your time there.

A great week in Mexico!

We really enjoyed the resort. The grounds were very clean and well maintained. We felt very comfortable and safe no matter what time of day or night. All the staff were very friendly. We are not resort people so we don't have a lot to compare it to. Speaking to other guests who have stayed at many different resorts, this resort is far superior to many in this price range.