Stunning resort

My husband and I had never been to an all inclusive before and we absolutely loved it from: the room - it was clean, spacious, with the right amenities the grounds - they were beautiful, well kept, and relaxing to walk about in the food - we enjoyed trying different buffets, the variety of food and the fun generated in the special restaurants the beach and pool - both were well kept, an abundance of sun cots so you always had somewhere to sit and lie and one felt very safe, we really enjoyed the [... read more] sand and water at the beach the service - was good, all questions were answered, the waiters and waitresses were friendly and on the last day we appreciated having somewhere to store our clothes, have a shower and get ready for our later departure therefore enjoying a few more hours of sunshine It was a wonderful experience and we felt relaxed and well taken care of for our time there. Definitely going back to a Barcelo property again. Thank you for your attention to the details

Amazing resort!

Everything was very clean! From the hotel room to the grounds, dining areas to the beach. We were very impressed with this resort. It's a huge resort with a big mall, mini golfing, bowling and many water activities. We were disappointed in the snorkeling. Food was excellent in the buffets and the Japanese restaraunt was amazing. The other restaraunts we ate at were the Mexican and Italian, also very good.

Wonderful Holiday - Nice people, nice resort!

EarlyJanuary 2016- booked with TripCentral (Thank you Eliana for your great service and advice) on Sunwing ... Nexus tours staff on site were very friendly and helpful (Special thanks to Saul & Rafael). Transport a little slow to get organised at the Airport (probably due to late arrival time) and it does take 1 hour to get from Cancun Airport to the Barcelo Maya property. Hotel Check-in process was seamless, the room was very nice and well-appointed although there are not a lot of rooms with a [... read more] full beach view across the four properties on this resort: Beach, Maya, Tropical and Palace. There are great Junior Suites with private balconies, pools and jacuzzi's which face the beach, quite nice and a little overpriced - but may be worth it depending on your preferences. The resort looks big at first but very easy to walk across this properties' pools, restaurants, buffets and beaches, through the large Maya Mall and shopping area (commercial captive market - not cheap but nice...). Free wi-fi between 10 and 12 in the MayaMall only - - or pay per use is 12$ USD daily - this could use a little re-think.... While it's an investment for the resort, it's also a nice-to-have for guests (even though we are on vacation). Great folks we met this week who are deserving of a mention: *Lara & Moises at the Front desk - true professionals and very patient! *Javier at the bell stand - knowledgeable and friendly, lots of advice too! *The Captains across all bufets and restaurants are very 'pro and know their business, but we especially wanted to thank Luis - a very professional, respectful and friendly gentleman who always had time for a chat and share info with us :-) * At the Maya buffet - they're all pretty nice and all very good - but Jobhani and Lorenzo P. were exceptional and stood out in our minds - thank you! A la carte restaurants were all pretty good - this is the 7th Barcelo we've enjoyed over the years (this time without the kids!) and the gourmet restaurant booking process is as expected - book early with guest services to get your preferred seating. Our best experience this time around: Tokyo - the teppanyaki was spectacular and offered best tasting food in the house! Neat stuff like double-decker bus shuttle across the resort, a Dolphin park ($ but you can watch from outside the fence and take great pics'), an extensive water park and surf ride ($), beachside water sports equipment in great condition and easy to book, helpful staff too... Exceptional customer service moment: Our in-room coffee maker didn't work - it was replaced within 4 hours AND: they called our room to make sure we were satisfied and it was in working order, the next day... well done! Entertainment was as expected - the artists clearly train hard and give their best every night - might want to switch it up a little on some of the themes and maybe bring in a local rock band in addition to the excellent Mexican musicians?... the one small irritant we see in pretty much every resort has this MC format - it is pretty standard across resorts but really, you don't need this much MC'ing... it's not a TV show (!) Our one bad experience: La Fuente Spanish restaurant - usually a good meal but this time, the service was disorganized and frankly, the service and attention levels were terrible - maybe having a bad nght? ...slow to order, slow to clean up, absolutely no follow up... seriously defficient compared to La Fuente @ Barceló Punta Cana... Bar staff at pool level - aross the resort - can be a little stand-offish until you make eye contact and actually speak with them - difficult to get served if you're not used to ponying up to a bar and requesting a drink (so some folks can be put off by this experience) - perhaps benchmark your other resorts in other countries (Cuba, Dominican Rep., Spain...) to see how exceptional customer service isn't about the bar staff, but about the customer... pay attention to who's there first, especially younger guests :-) Interesting anecdote: It looked like Co-President Mr. P. Barcelo was walking the resort - glad to see the Owners still takes personal interest in their properties and service levels. Your staff does a great job overall in this immense property - you should be very proud of them and the efforts we see on a daily basis. Thank you! we'll be back :-)

A RELIABLE QUALITY RESORT WITH LOTS TO DO

Wish you could give 4.5 stars. Great value overall. Put it top tied for 1st of about 10 resorts of this nature. Can enjoy as adults alone, or with family. Knowing the place (and your food preferences) would make it bit better. Only reason not give 5 stars (and maybe I'm being hard, or reserving 5 star for perfect which may not even exist), is cause for Canadian Rye, they could have more options beyond Canadian Mist, and although food quite good, some could improve. Food consistently good, just h [... read more]ave had some better elsewhere, especially the Asian. But service was great, and the 24 hr sports bar is unique (and nice place to go anytime day or night when want a bite, cool off, lounge, or to entertain kids). Lots to do with the new mall (new larger waterpark (use coupon they give you); bowling; mini-golf; pool/ping pong/fooz ball) ), and restaurants very modern at new mall. The sports bar (with bowling to one end) open 24 hrs including drinks and food which is unique, and nice a cool to hang in. Snorkelling on the pier is a fun activity for less avid snorkellers. We swam further out to island, then slowly swam to beach and found large conch on way in. Rooms renovated late 2014/early 2015 in the Caribe section. Very nice, only issue may be if leave door even crack (including patio door), AC does not turn, so don't blow that. The grounds are beautiful, modern, well kept, with lots of places to sit and lounge. Pool and beach both great. If beach, strategically place yourself close to one of the beach bar/food locations rather than smack in betweeen (trust me). Could write so much more good things but have to run now. Club Premium worth to get more dinner reservation options (research this).

Wonderful Vacation

This resort truly exceeded our expectations. The transfer from airport to resort was seamless and check in was a breeze. Having access to 3 other resorts gave us a variety in restaurant choices. Food was really good and the beach at the Maya Caribe was excellent. No issues getting loungers and entertainment was good. We would definitely recommend this resort.

BARCELO MAYA CARIBE- INCREDIBLE VACATION!!!

We stayed at the Barcelo Caribe for the first time. It was nothing short of amazing. We are beach people, so everyday we would head out to the beach, it didn't matter what time of day, there were always chairs and shaded areas. The resort is extremely kid friendly, we are an older couple and like our quiet times, not a problem there, we were amazed at the way they cater to the kids. Snorkeling amazing right at the beach, saw turtles, stingrays, loads of fish big and small. Food at Buffet I would [... read more] give it a 7 out of 10. but the Colonial next door had an amazing buffet,and the restaurants were top notch. I hope they can do something about the smell in the Sports Bar though. Its a great bar once you've gotten use to the smell. All in all I would recommend this resort to all, if you have small children or teens they will love it, Guarenteed.

Above expectations

Although we changed our destination to the Melia Peurto Vallarta, this hotel was also above our expectations. The grounds and pool were immaculate and beautiful, the staff upgraded our room to what we requested and we never had a bad experience with food or service the entire time of our 10 day stay. We would strongly recommend this hotel to anyone and will definitely consider going back. Trip Central was very helpful and eager to satisfy us in our request for the changes.

Thanks Tripcentral for an amazing vacation :)

The Barcelo Maya Caribe in Riviera Maya was unbelievable. The moment we arrived we were overwhelmed - so chic and everyone so professional and helpful. Totally awesome, a shopping mall right off the lobby, 24hr sports bar with bowling lanes. This resort has everything for whatever age with an amazing beach you can walk from one end to the other. The buffets are all delicious, the al la cartes are totally worth it, the bars cater to whatever you desire. The pools, water slides, rock climbing wall [... read more], volleyball, basketball, tennis, etc. Nightly shows very entertaining and then a disco for the youngsters and the Jaguar for those of age. You must go and enjoy this resort, we are so looking forward to going back and can't thank Tripcentral enough, especially Karlol, for referring us to this wonderful place.

Awesome resort!!

We had a great time. This resort had something for everyone. We really liked having the dolphins right there to go see as often as we wanted. The rooms were very clean, the staff fantastic and the food was great. I would certainly go back and recommend it to all!!!

Again and again

First but not the last time, clean, well situated and great service. Not our first time in Riviera Maya but this hotel has everything. Really enjoyed our stay. Great snorkling right on the beach, plus close to Tulum and the Mayan piramids, just loved it. As a professional photographer did not have to go far for excelent view and pictorial quality beach suroundings.

Beautiful Resort

The resort was beautiful, accomodations very nice and the food was delicious! However if I had known this location had a dolphin show I would not have gone here. Dolphins don't deserve to swim in a concrete tank! Watch The Cove on UTube, for more information on what your are paying for! Otherwise a beautiful place and resort.

Wonderful Holiday

We so needed a holiday and we were not disappointed. Fabulous resort, great food and service was unbelievable! The beach was great, we even had a sea turtle swimming back and forth at the edge of the reef directly off shore from the resort. We would go back again in a flash!

Wonderful vacation

Had a super time...only wish we had a few more days to enjoy the catamaran trip that was cancelled on us and would have loved to have gone on the excursion to Chichen Itza. Would love to return next year.

Just what we need after a long harsh winter

It's been a long harsh winter in Toronto when we went to Riviera Maya in early May. I was a bit apprehensive selecting this resort and did a lot of research before making up my mind. And boy, was I glad I selected Barcelo Maya Caribe. From the pickup at the airport to the hotel till the end of the trip, it was great service almost all the way. The food was good and the two restaurants for evening dining was fabulous. The entire resort was well kept and the staff pleasant. There are 5 different h [... read more]otels within the same resort so the grounds were fairly extensive. I had said in the beginning that it was great service ALMOST all the way. The reason is the check in/check out process. The lineup to check in was not too long but because it takes so long to process each guest the wait was long. We queue up to check in but since we were early and the room was not ready, we were asked to pick up the keys after 3 pm. To pick up the keys we had to queue up all over again in the same line up as people checking in. If we are just picking up keys, why not have an express lane. Same with checking out - too much waiting in line and the same line as people checking in. Again, why not an express line for checking out. Same as booking restaurants for the evening - line up just to speak with the concierge to reserve a restaurant. There is really no need to have to line up to speak with the concierge. Why not a simple online self service and it's done. Final conclusion though, is I had a great time and would visit again the next time I need to get a break from winter.

Amazing resort

Grounds are clean, awesome food. Beach is beautiful , there is busy section of the beach and quite one also. Something for everybody. I like night shows and disco, I'm in my late 40 and love to dance. There is also a church for your soul. I love this resort and looking forward to come back