Repeat Guests

We have been to the Barcelo Maya Palace four times and my son was married here. The grounds are spotless, the food amazing especially the French restaurant, the beach is plentiful with calm water and lots of lounges with shade which is important to me. There are a variety of activities together with areas for children. It is impossible to have a bad time at the Barcelo Palace. The Barcelo Palace is our absolute favourite hotel.

WOW!

Went for a destination wedding, which was well managed by the wedding coordinator. Rooms were great and clean, didn’t have a bad dining experience and so many restaurant options. The entire facility was well maintained. Would definitely go back!

Wonderful resort at Palace

The whole layout of the resort was exceptional with nice paths for running and gyms. The resort was full capacity but didn't have to wait for anything as was spread out. The food and service was excellent at the Palace restaurants. Buses were helpful in the bad weather between areas...and there was lots of bad weather. The beach wasn't extremely long but ok for walking.

Beautiful Barcelo...

We have been to the Barcelo Maya Grand Resort 7 times now. There are 5 resorts on the beach there and we have stayed in 3 different ones (the Tropical, the Colonial and the Palace) we prefer the Palace because you can go to all 5 resorts if you stay there. If you stay at the other 4 resorts you can go to all the facilities at the 4 but not the Palace. The beach is absolutely beautiful and you can snorkel right off the beach and see lots of varieties of fish and rays and turtles. The resorts them [... read more]selves are spotlessly clean and the variety of food choices are incredible! There are so many different pools to choose from as well and if you have children with you there are lots of childrens pools with activities for them and they even have the Barcy clubs where you can leave your children to play if that is something you are looking for and the children always look like they are having a great time. We will be going again next year and can't wait.

Beautiful, huge resort

We really liked this resort. It's very family oriented. We travelled with our one year old son and there were lots of other people there with babies and toddlers. If you're travelling as a couple and looking for a lot of quiet and relaxation it may not be your number one choice. Although, they do have an adults only pool which looked really nice and you can also reserve Bali beds in that area (not sure of price). It's quite a large resort and we did A LOT of walking. Our room was almost at the v [... read more]ery back and it's quite a ways to the pool and to the lobby/food area. If you're not very mobile or don't enjoy lengthy walks this might not be the place for you. The pool was a lot of fun and is absolutely huge. Rooms are very nice, only complaint was the very hard and uncomfortable mattress (felt like there were springs in my back) Buffet was average- could always find something to eat. A la cartes were quite nice with the French restaurant being our favourite of the 3. Didn't really spend much time at the beach but there were always lots of chairs. Just not a lot of shade. Overall I'd rate it a 4/5 and would recommend to anyone traveling with young children

Barcelo maya palace

The hotel property is beautiful. Extremely well maintained and very picturesque. The food was good- we particularly enjoyed the Rodizio and Brasserie. The beach was nice, though strong winds washed up a lot of seaweed during the week we were there. Not much the hotel could do to contain it. The sand was also more coarse than in he D.R or Cuba. Overall, we would recommend this resort.

Fabulous time!

This was our second time to the Barcelo Palace, so it's alwasys going to be a comparison to the first time. Two changes that I didn't like: the bedding, and the pillows. Honest to God, the sheets felt like they were plastic, and the pillows were so large they were hard to sleep on. Other than that we enjoyed everything about this resort. I loved the ocean, the on site shopping, the friendly staff, and a la carte meals. The french restaurant was our favorite and we went twice (like we did last ti [... read more]me) A huge shout out to Fernando and Garmi at the French restaurant. Fernando, in my opinion, was the best server on the property. He asked my name, and treated me like we were great friends. Another shout out to Ulises at the adult pool. He made fabulous drinks and was so friendly. We also love the Tokyo restaurant in the mall, and the chef put on a great show.

Great Value for the Family

Desserts start to get repetitive after 7 days, same with shows. Kids loved the Barcy club, and water park with waterslides, crafts, facepainting, movies, games and all sorts of activities- available 9-9!!, and even take kids to dinner or lunch. No hot Jacuzzi on site, just cold built into the pool. Really only 3 bars. 2 Buffets, but mostly only 1 open at one time ( or staggered only for a short time) Waiter service in the restaurants and buffet, outstanding Buffets have 4* quality, Resta [... read more]urants are 5* quality, selection Walking to other resorts was fun, more water parks and pools and bars to enjoy. Short walk to Dolphinarium, Spa Spa$$ was well worth it- gorgeous hydrotherapy pools, and massage was great Rooms were nice, some tile work is grouted terribly, but well cleaned and supplied amenties were nice. AC in rooms, restaurants and some community areas good. Snacks at the Lobby bar nice. Beach was nice, able to swim with fishes and sea turtles within 50 ft of shore. Lots of lounge chairs around pool and beach, hammocks too, always a place to lay down. Gardens around grounds were nice, but needed more shrubs and plants planted around the grounds. Sister resorts have lots of gorgeous plant beds in addition to the gorgeous palm trees. Cleanliness of the resort was OK, but not spotless. Private photos on the resort are way overprices. Really 1 picture with a bird around the pool for the kid is $15 - 1 picture, and a family/couple/single sitting fee with pictures is 20/picture. Bus the mall, mini golf was great, quick. Bowling Alley area was kind of moldy smelling. Room was a King Bed, with 2 Day beds, which could sleep adults, but kids took them. They needed new mattresses, but Kind was great. Bedding; crisp and white. Flight and transportation were good!

Barcelo Palace is now a Kids resort

We have been at this resort 3rd time and I have seen a definitive downturn. Poor service at the front desk. They need training. Also they insist in taking a credit card for incidentals. Be aware! If there are wongful charges no one will help you! AC DID NO WORKED FOR A FULL DAY! They stopped electricity for a half day. People working there are nice. I recommend the beach resort instead and the Maya mall.

Paradise on Earth!

We just came back from spending a wonderful week at the Barcelo Maya Palace. The gardens are beautiful in their natural splendor: lush vegetation and so well kept. The grounds of the Maya Palace are vast and well designed, in addition to having 4 other resorts next to each other where you can also wander around and enjoy the facilities and the beach area. Lots of walking areas! The sight of the beach is just amazing: different shades of blue and turquoise, some areas with white-sand bottom w [... read more]here you can swim, and other areas with rocks and coral reef where you can snorkel and enjoy the sight of varied marine life, including coloured fish, turtles and even sting rays! Some areas of calm waters and some areas of waves. The food was divine and in such variety and abundance. The rooms are spacious and very comfortable. But the real treasure at the resort was the staff: so kind, helpful and efficient. A big Thank you to our agent, Cassandra Royle, who helped us get this trip organized.

Barcelo is amazing...We'll Be Back!!!

This was our second trip to Barcelo Maya Palace...We have been spoiled!!! - The rooms were spotless and grounds were meticulously maintained - Resort staff were always friendly and helpful - The beach was amazing as were the pools - The bars were always close by with extensive drink selections - The buffets served amazing meals at breakfast and lunch with wide selection of choices - The a la carte restaurants for dinner were simply the very best Trip Central staff made the booking smoot [... read more]h and efficient AIr Transat and ground transportation were excellent

THE BEST!

The detail and thought the went into the design of this resort is world class. Second time there. Feels like home. An amazing place in every detail and aspect. Cant wait to go back again....which we will.

Amazing Trip and Hotel!

Barcelo Maya Palace was a beautiful clean resort. We loved the beach and pool. The staff was great especially the entertainment team (Julio, Emanuel, Carlos..). The food was excellent and we would come back for more fun in the sun!

Amazing resort with lots to offer of all ages

The rooms were large, clean and well stocked. The grounds restaurants and pools were exceptionally clean at all times. Service was always good. The chef went out of his way to accommodate our grandson who has a peanut allergy. Our grandson loves ice cream and the chef could not confirm that the ice cream was made in a nut free facility so the chef made fresh ice cream every night for him. Plus it was a different flavour every night

Beyond my wildest dreams.

This was a vacation of a lifetime. The rooms, food (buffet and a la carte) , pools etc were all 5 star plus. The Pirate Ship was absolutely fantastic. The entertainment , food etc was top notch. We have been to Cuba and the Dominican Republic but this vacation beats them all. We would not hesitate to recommend this hotel.

Barcelo Mayan Palace Deluxe

this was my 3rd time to the Palace and always loved it. The Palace staff are amazing, friendly and honest. The only complaint I have is that they replaced the little trolley with a bus which gets pretty hot sitting inside going to the other Barceló resorts. We spent our time at the Adult pool or at the beach relaxing and feeling pampered. There is so much to do that you never really have to leave the resort. You can snorkel with the fish or turtles right off the beach, or you can take a Segway  [... read more]tour. There is always something to do for everyone.

Absolutely amazing resort

Barcelo maya palace deluxe was perfect for our family of 5. The hotel was very clean, our room was a perfect size. The staff were very friendly and helpful. Food was amazing. We will definitely be going back.

Big beautiful resort

3rd visit to this resort and would go back again. Been to others in the Mayan, this is our favourity. Food was really good. Lots of variety and presentation was really impressive. Rooms were clean and spacious. Landscaping and connecting pathways between resorts were really handy on the rainy days. Beach was great, but windy when we were there . We were told this was unusual for the first week of March. Chairs are very hard on the beach and around the pool, but extra towel solves that issue.

Amazing resort

We have traveled a lot in the past and have gone to Mexico over 10 times. Mexico is always our destination of choice. This was our second time at this resort. The landscape at this resort is incredible. There was a lot of walking but how can you complain when you are walking in such beautiful scenery. We will more then likely return to this resort in the next couple of years with our family. This is an amazing place for families with children of all ages. The gym facility was beyond our expectat [... read more]ion. It is by far the best facility we have been to including any Canadian facility.

What a incrediable resort!

This is a resort with immaculate kept grounds and gardens. If you are looking for a huge beautiful beach, and grounds that will take your breath away, this is the resort for you. The rooms are beautiful, the resturants are so special, the French was our favourite, and the service was top notch. The first day I asked room keeping to keep the fridge full of beer and water, only regular coffee, and that is all it took for them to remember for our ten days stay. Every part of this resort was top not [... read more]ch. The beach for swimming and snorkeling was wonderful. Lots of chairs, never a problem getting them and the bar service was always fast. If you enjoy walking, you can go for miles it seems, and if not the double decker bus can take you anywhere. If you stay at the Palace you can go to any resturant or any bar so there is always new places to see. The Dolphins were great to watch and swim with if you chose. The shopping mall was not a big deal to us, but could be to others. We would go back to this resort in a heartbeat!