Vacation 2018

Resort is very nice, nothing over and above. Clean, great staff, food was as average as any other resort we have visited in Mexico. Liked the fact that they have more than 1 swim up bar. Makes the pools less congested around the bars.

Good time

Grounds were well kept, people were friendly, rooms were good and the layout of the resort was good (lots of pool options). The only downside was the beach water is shallow and the food was good to average.

Beautiful Resort and so many pools

We really enjoyed our 10 days here, was always something to do, the evening shows were great. Lots of places to eat, the beach had some sea weed but wasn't a problem. the rocks in the water were hard to navigate around and slippery, water shoes were helpful. Room was always clean and fridge stocked daily. Had a massage at the spa, Rosa was great.. Everyone was so friendly here. Had a great time.

Pools pools and more pools

just returned from the mayan Riviera..stayed at the grand sunset princess..you cant go wrong with princess resorts..pools are all over the resort..we never felt crowded and they are very clean..staff are the best in the restuarants and around the pools..i would recommend this hotel for the value

Still very good

I have been here 4 times so that speaks volumes. I still like it very much as overall it is good value. Buffets are very good while a LA Carter hit and miss. Rooms very nice and clean. Grounds beautiful. Amenities are superior with a great gym. Beach is large but rocky in the 1st 10 feet but seaweed issues too. Pools are fantastic as there are 3 pool bars very rare. Service is where I felt it got a little worse overall. Resort was not up to capacity and I found it slower than I remembered and I  [... read more]booked Sunset side and got Riviera,side despite it being the same hotel it was,a,bit inconvenient for departure. I did remind them about being there 4 times in the last 8 years and received nothing so that is why I will not return, but it is a,good resort. I give it a,4.25 star overall.

In a word - outstanding!

A well maintained and very clean resort. Service/staff were terrific. Beaches were pristine. Pool games were a delight. The only issue I had was the shopping excursion that included both a trip to a silver jewelry maker and tequila factory which did not allow for much shopping time within the village area off the resort. We had no idea we would be visiting the jeweler and tequila factory and felt pressured by staff at the jeweler to purchase something.

Amazing Resort.. We will be back again

This was our second time. To. This resort and it did not disappoint once again. Very easy to navigate around. rooms are spacious and modern. Food is excellent. Love this resort.. Beach was a bit washed away in platinum and adult area but still great none the less. THX you Trip Central and Thx you Grand Sunset Princess😁 WE will be back again

Will not go back anytime soon !

The beach bed was more comfortable than the one in the room. Although tipping the room maid, did not had always the coffee supposed to be delivered. The food , with one evening exception, was at best average. And this includs the a la carte restaurants. In one such restaurants we waited for half an hour to get even a drink of any sorts and the restaurant was half empty . One beach bar serving other areas, as well, was always a 15 to 25 minutes wait, in the sun, for a drink. The entertainme [... read more]nt was ... actually wasn't ... below average, and actually worse than some years ago. Overall: no value for the money. The same feeling we had from friends that had been there recently.

The resort is very nice

Room and ground are awesome especially for walking and an abundant amount of pools. The beach is not good it all. Breakfast was amazing lots of fresh fruits and salads where great too, the rest of the food was not so good.the buffet restaurants where under staffed. Sunwing needs to improve a lot on updating delays as we set in Can cun airport for 4 hours

Beautifull Resort

Very nice Hotel. Beautiful grounds and vegetation. Room and housekeeping excellent. Specially enjoyed the beach. Superb location. This resort is on our top 3 list. Probably will return in the near future.

Beautiful resort

Very picturesque, friendly staff, many a la carte options...many a la carte options..... only area for improvement would be the food quality.... while certainly nothing wrong with it... I would say it was only average compared to other resort I have been to in other countries

Mixed feelings

Hôtel set-up is quite nice. Superb pool where we do not have to get up a 6 am to reserve with a towel. Nice gym. Very good evening shows. Food was quite disappointing Everywhere. We had bugs in our room but no hair conditionner, no body lotion and no Kleenex. While making up our luggage to leave, we realized two pullovers were missing. They had not been worn during our 2 week vacation but were needed for our return in -10 weather. My husband had also reported earlier in the week a missing w [... read more]atch. Security came and I documented the event . No news since.

Nice resort

The resort is amazing. The food I was not happy with. Not much shell fish. Lobster tail expensive The alacarts were not very good Compared to previous countries Room service very good except no fancy towel animals. Big resort lots of walking

Best Resort yet!!!

This was a well rounded resort, fun for all ages. Great food and drinks, very clean. We would recommend this resort to anyone, will not be disappointed. Our 4 th all-inclusive vacation and the best one yet!!

Ok resort

The resort was a little confusing as they have mirrored lobbies, Food was ok had to be early to get the bacon at breakfast. Beach is very small and rocky. Power went out in our room , called front desk but no answer at 3 am. NOT ENOUGH BAR STAFF HAD TO WAIT TO Long FOR SERVICE.

Amazing place!!

We highly recommend this resort! We love it so much we got married here and have now visited a total of 6 times and will be back for sure! Extremely clean, amazing friendly staff! 24 hour sports bar was perfect for late night munchies! Buffets amazing!

Huge resort close to town

Great place seem like there was always a buffet open if not bbqs set up by the pool and taco stands. Resort wasn’t a fan of the “smoking” almost had the police called. Only 20 buck cab in to playa delcarmen so easy to get in to town for night life.

Wonderful Resort!

The hotel was beautiful and the staff were all very friendly and welcoming. The only issue we had (which is a personal choice), is that the resort was too large :) Although there were shuttles to get from our rooms to the main lobby, theater, restaurants, we did have quite a bit of walking to do in order to get to the pools and the restaurants by our rooms. There were a few times when the cleaning wasn't done (and we had to call to get our room done), and there were lights which didn't work the [... read more] whole time we were there. We paid to be in the Platinum area of the resort, which should have been top notch, and we shouldn't have had any issues at all. The main issue we had was the fact that we had been booked into the Grand SUNSET and were sent to the Grand RIVIERA instead. There was no explanation given (even though we asked a few times), and as we stayed at the resort, we found that the Sunset area had better hours for their restaurants and buffets.

Beautiful resort

The grounds were beautiful, the service was very good ...the food, I found mediocre! Especially the dinner buffet! There are lots of lemurs on the property that are very amusing ...one of them actually took my Blue Hawaii cocktail when I was on the beach...very funny!

Amazing resort!

We loved the grounds, the rooms and the service was exellent! The beach has shadow, the water is great, however there are some rocks when entering the water, but easy to avoid.The evening entertainment vas great and we danced many evenings.