Hotel Rancho Luna: Rancho luna

What a nice time. I only wish there was a little more selection of food it was relaxing at the pool with a short walk to the beach. The staff is friendly but seamed a little short in the restaurant. Overall a pleasant trip

Hotel Rancho Luna: Hotel Rancho Luna

People very friendly and try their best to help. Food is fair good and tasty. The beach not so good unless you walk to the public beach, which is very good. Nightly shows to entertain the tourists. Very friendly people and always friendly.

Hotel Rancho Luna: AWFUL

Food-0 Accommodations terrible What hotel gives you 4 towels for the week?? Bed sheets never changed!!! One restaurant, seriously?? Same food every night and you can only go to the "fancy" restaurant if you've been there before?? Staff- some cared, some didnt!

Hotel Rancho Luna: Great Place

All was good, everything in working order. pool was in a great location.beach was very clean. rooms had a fridge flat screen tv. ac was in good working condition. not far from town, and from the airport.

Hotel Rancho Luna: An OK Resort ,

If you go with an open mind and are not to fussy about the food you could have a good time, you know what they say, you get what you pay for. important info,- the safe opens with your door card which also starts the electricity once put in the slot .- the same cart opens your safe, so if you have an extra card to keep your electricity on while you are out and about . anyone entering your room can use that card to open your safe.- and ofcourse the maid has a master card that can open any s [... read more]afe.- another thing you will likely have air condition problems - it freezes over when the filter is blocked, which does not let air to pass through , set your dial to fan (low) for 25 to 30 minutes which will melt the ice , then set it back to med cool , will work for a day or two , enough time for them to change the filter, the one thing you must do is go to El -Necho- worth the $35 cuc. the hotel also has a shuttle going to town every morning , take insect rep.- the sand fleas could ruin your vacation.- and even worse , days when you get back . remember 2 and 3 star hotels in cuba are hit and miss.-

Hotel Rancho Luna: Very nice resort

I got Very good time 1 week isn’t enough next time I will go for 2 weeks Old resortbut but warm and clean food is good specially at beach restaurant city is close to resort I bin there 2 times very nice city Definitely I will go back maybe in January

Hotel Rancho Luna: Ranch Luna Update Fall 2018

We have been to Rancho Luna - Cienfuegos many times. The reason for us travelling there is to visit people we call family (Cuban) and many friends. We have also vacationed in other places in Cuba. The hotel is not a gem but the people who work there are great and committed to making your stay enjoyable. However, there are a number of issues that need to be looked at in the hotel. It seems worse that when we travelled there last time. Things have gone down hill. The canopys over the walk [... read more] ways are all gone. Destroyed I was told by bad storms. The chairs by the pool are all broken you may find one or two that are not but few and far between. The hotel used to always be painting and updating but not now. Paint is pealing off of the large mural by the pool and in other places. The rooms in the hotel could use more paint. The walls are dirty and if you look at the ceiling there is mold. There was a fridge in the room but smelt like something died in it. The food was not the greatest. It has been better but when we went there it was not tourist season yet and I know that come winter it will improve. A person does NOT go hungry. They updated the chairs in the lobby and by the lobby bar. Nice but why white. In the week we were there you notice the spilled coffee etc that was starting to stain them. One recommendation is to put some 110 in the lobby or places where we can charge our phones and tablets. There is one under the TV in the lobby but could use some more. The staff used to accomodate us by plugging into there front desk area one time but not now. Would I go back. YES, our friends are in the area and we know that to expect. They did a nice job on building a playground area for small kids and there were a lot of younger children there. It is great that they run the bus to the city each day. Nice touch.

Faro Luna: Faro luna

Soon as I arrived at faro luna hotel on friday there was no electricity or WATER..was then taken over to Rancho luna hotel where they had no electricity but had water..i did not choose to stay at Rancho luna and decided to get a room in the city..have not been compensated at all..stayed at faro luna before with no problems.

Hotel Rancho Luna: Very good hostel

Very good service and the peaple are aleway smiling very courtois .it will not be my last visite to tjis perfect place to relax and enjoy good musique rytm and sound good and the show os vrry good in my stay in sept 2018

Hotel Rancho Luna: great value

have been there many times and always enjoyed the stay the staff work hard to make things great the pool is always sparkling clean as is all the other areas food is good for Cuba but don't expect the keg steaks

Hotel Rancho Luna: Always good to be back

Hotel Rancho Luna is a good hotel. The staff were very friendly . The hotel is very laid back. It's a 2 minutes walk to the beach from the hotel. Made so many friends. If you are looking for a trip to Cuba and want to save on the cost then this is the Hotel to go to.

Hotel Rancho Luna: Need to improve on cleanliness

The all-inclusive package was cheap to book for the week, and I was not expecting 4/5 star services. But there were issues that even a 2 star hotel should not have. 1. Beds in the room were terrible and the mattresses were dirty and extremely uncomfortable. The pillows had a pungent and sweaty odor on them. 2. The bathroom walls were all moldy and the shower curtain had a godawful stink to it. The floor of the shower area collected water that would not drain. I could not wait to get done [... read more] with my daily shower and get out of the bathroom as soon as I could. 3. There were stray dogs and cats in the lobby and outside the buffet. The cats easily numbered in excess of 20. It felt very unhygienic and unsanitary that these animals would brush past your legs while you are sipping on your drink or eating a pizza in the lobby. A few times I even saw the cats jump onto the tables to grab the leftovers. 4. The staff at the reception ripped off the guests at least on two counts - i) The official exchange rate on the Canadian dollar fluctuated around 0.77 USD (~Cuban convertible peso) during the week. However, we were given only 0.72 CUC. So for every CAD100, the staff seemed to shortchange us and pocket the difference of 4-5 CUC. No receipts were provided. ii) 1CUC Internet cards were sold for 2CUC each.

Hotel Rancho Luna: Fun again

This is my 14th time every year, twice this year to Rancha Luna and I had a great time. I met new friends and danced while the audience clapped as I am a dancer. A good time on the bus with all the men there and back doing the same thing I was doing. Robin Shore

Hotel Rancho Luna: good value

the hotel is old but well kept and good value for the money. The beds need to be replaced and the hotel caters to a crowd that can not afford a more expensive hotel. if you can stay in trinidad which has a little more luxury to offer.

Hotel Rancho Luna: Hotel is ok if it’s cheap 500.00 plus

Main bar area fairly clean . Drinks are boring. The buffet food is what you expect at a 2 star resort . You can always find something to eat . The entertainment at nite and at pool not very good . The beach isn’t very good here . Lots of sand fleas. Ok resort for singles that are not picky. Hotel isn’t worth more then 500 plus . Been there many times . Rooms are clean and not fancy .

Hotel Rancho Luna: Detoritising qualite

So many bed bugs in the bedroom. Bedsheets are not changed daily just spread to make it look goods.Bathrooms need repairing. Food quality is realy third class. Beach is not really useable. Uncontroled mosquitos and bugs everywhere.

Hotel Rancho Luna: Worst hotel

No water for 18 hours. Food bad. Beach third class. Bug infest bedrooms..dirty pool no control people drinking in the pool. Kids peaing in the pools dpecially local proples children. Should spray sometging for bugs and modquitos

Memories Trinidad Del Mar: Beautiful landscaping

The hotel is nice, the arhitecture is beautiful , the bathrooms need refreshing and updated, the water pressure is missing every day, the pool bar is closed forever, the bodega rhum is closed too, the bikes need to have their pumped tires with air but it is missing the pump , the musquitos practically killed us, they are everywhere day and night, the hotel is cleaned , the pools are cleaned , the air conditioning was new and very well functioning, the fridge was very good, we had received every  [... read more]day a bottle with water for drinking , the cocktails are good, pizza and snacks are excellent , the coffee is so-so, cubatur sales rep. had to be in the lobby 2 days per week, he was never there, we bought our trip directly in Trinidad when we did a trip to visit the city, cubatur kiosk didn’t even have a phone number where to call them, PU at the hotel for our trip was late by 1 hour and a half, the reception desk didn’t have any internet cards or phone cards, we bought what we needed in Trinidad , the landscaping around is very beautiful, the mountains are very close , the beach is beautiful, there is a lot of trees and natural shadow , the restaurant a la Carte is very beautiful and well maintained, the buffet restaurant had the air conditioner switched on, only one day in two , the gardens around the pools are very beautiful and the vegetation is beautiful, palm trees are big, the activities inside the resort are almost missing completely, only by night it was the evening show that entertained the audience, the show was so-so, the beach bar was ok, but missing music , missing activities as volleyball on the beach, missing aqua gym, nothing what was written on the schedule was respected, only by evening time and this was everything. The people are very nice.

Hotel Rancho Luna: Keep your expectations low.

My wife and I were at the Rancho Luna resort from April 21-28. We are very unsatisfied with our experience and feel we did not get good value for our money. At times there was no water coming from the tap in our washroom. When there was water it came out a murky brown colour. The room was relatively clean but there was mold everywhere. The lights in the room were not working for 3 of the 7 nights. All drinks and coffee were served in plastic cups. The alcohol selection was horrible, no in [... read more]ternational alcohol only rum and beer. The beer tap broke down at the beach and there was no beer available for one of the days. There were two separate occasions where they ran out of coffee. If you weren't at the food buffet when it first opened there would be little of anything left, very limited food selection. There were no plates at the snack bar.. we had fries served to us in plastic cups. The beach had only three palapas to block the sun. The staff were friendly but the resorts offerings were very limited. We do not plan on returning.

Hotel Rancho Luna: A good resort for the price

The resort is in good repair. The pool is well maintained. The grounds are very good. Staff are friendly and lots of fun. The food is adequate. We ran out of water on a couple of occasions and they had to truck it in. Yes I would go back again