Lovely Resort!

I was pleasantly surprised by this resort. Its more a 4 star than a 3 star. The resort looks run down when you arrive, which is too bad because its actually quite nice where renovations have been completed. The beach is awesome, powdery white sand, and you can walk several kilometers in either direction. The pool area is all renovated and has great furniture. The buffet and other restaurants was quite good. There is a snack shack on the beach which does awesome pizza and burgers. The entertainme [... read more]nt team is very good. They work all day, and put on some good shows at night. Our room was okay, but bathroom could use some updates. Staff was very nice and helpful. Thank you Viva Wyndham!

Watch out for this one

Although the hotel itself was nice (beach area, ocean view, pool, bar, restaurant) the lack of service made our stay very poor. Our sink was clogged - twice. Bathroom was not cleaned for 3 days; rained for 6 days and when I asked for an umbrella I was told that they were only for time-share guests. Tea was not always available. The only service in the dining room was to clear tables - it would have been nice to be offered water, tea or coffee. Resort could not accommodate all the guest being ins [... read more]ide to avoid the rain - lack of places to sit. Staff should have moved furniture from the outside to the inside to accommodate guest.

Family vacation

The first day we arrived was not good, the whole check in process was awful..big line up and then had to line up again at 3:00pm to get your actual check in keys. Got our room approx.4:30pm, very long day. Then when we got to our room, it was terrible, smelt of mould and very old, and dated. We complained to the front desk but the hotel was full , but they did move us the next day to a much better room, ocean view and it was much better and we were all much happier. The food in the Main buffet w [... read more]as pretty good, but very hot in there as there in no a/c. The other restaurants were pretty good. The beach beautiful but rocky in areas, bring your water shoes. The entertainment pretty good.

Great Family Resort

This is a great small resort. We travelled with 2 children and enjoyed the fact that we could see them at all times. The snorkelling off the beach was amazing and there was always activities to participate in for young and old. The food wasn't spectacular but you could always find something good to eat. I would highly recommend this resort for people looking for an economical family vacation. We stayed in April and the weather was fantastic.

Viva Wyndham

Beach is amazing. Resort and food less than impressive. Entertainment staff was good. If all you care about is a great beach then this has it but so do a lot of other places. Resort offers shark dive ($) which is definitely awesome!

Had a nice relaxing time

The resort itself is on the small size which I enjoyed. The resort is not a new resort, but the staff was always cleaning. The beach area is great, but there a lot of rocks, so water shoes are a must. There is a reef off a bit so it is great for snorkeling. The food overall is good, not gourmet. This is not a 5 star resort, so if you are not looking to waited on hand and foot, but just a place to unwind and relax then it is a great location.

Nice resort !

The Viva Wyndham Fortuna Beach Hotel was nice, staff was very helpful and accommodating, Jedda at front desk went out of her way to get us a room for a few hours so our little one could nap before we left for the airport, Ricardo the Bellman was very nice and personable, they and all the rest of the staff were great. Pool and beach area were awesome, great views, big size pool and beach was so long you could walk forever and the sand was amazing like walking in white flour it was that soft. The  [... read more]Jacuzzi was very hot unlike most jacuzzi's down south and was quite roomy . The food was very good and there was a good variety of food maybe not as much variety like other 4 or 5 star Hotels I have been to but I could not complain the food was good. Hotel room was clean and beds comfortable maybe not like 4 or 5 star Hotels but again they had all we needed and actually I do remember the bath towels being really soft not like some 4 or 5 star Hotels where they are almost abrasive so in the end some pluses and some minuses but great deal for the money.

Sun Wing Representatives ruined the whole vacation

The sunwing representatives Gustavo and Tiffany Webb ruined our vacation from the very first hour. The guy who loads the luggage on the bus at the airport broke the handle of our suitcase and threw it in the garbage container. Instead of fixing the problem with the damaged luggage, we had to line up to talk to Tiffany Webb about it every morning while we were staying at the hotel. Nothing has been done for seven days of our staying there. We called Gustavo a few times and he said that there is a [... read more] side handle on the luggage which we can use. On the day of our departure they gave us $40 to replace the luggage and it was only enough to take a taxi to the city to buy a new suitcase for $120 to fly back to Vancouver. Besides that Tiffany Webb indicated the wrong pick up time for an excursion on the tour voucher and when we arrived there, the boat had already gone. Moreover, our names were not among the passengers on the boat. So the receptionist was surprised to see us there and immediately called Tiffany's manager. We had to wait for three hours there for the driver to bring us back to the hotel. Instead of spending time on the beach for the whole afternoon, we spent it on the bus stop. Ther resceduled our excursion and we were waiting in the lobby to be picked up again the next day. It never happened as all water activities were cancelled due to weather. Nobody called us and informed us about it prior. We have never been reimbursed for the prepaid excursion. Tiffany handed the Sunwing customer service form to sign just before the few hours of our departure not to give us an opportunity to dispute it. Gustavo and Tiffany Webb do not deserve to work for the Sunwing as these people don't care about the reputation of this company and instead of making the customers happy and please them, they destroyed the vacation and made us never come back and recommend this hotel to anyone.

Fantastic location for family holiday

This is a clean and comfortable resort that caters to families. The price more than matches the provisions. I would go again for a relaxing holiday in a friendly environment. Is a distance from any other activities so you need to rent a car if you want to go to town as taxi is very costly. But everything is here so you don't need to travel anywhere else. Recommended.

TOTTALLY UNACCEPTABLE!!!

Overall this resort is UNACCEPTABLE in ALL areas and should not be recommended by any travel company! We have travelled all through the Carribbean so regardless of how good a deal you get it is not worth your money!! As we speak we filed a major complaint letter about this resort and are seeking a full refund from the vendor.

Worst Hotel Ever

Do not go here. The staff are not friendly, the food is terrible , the rooms are old and we had a cockroach in our room. Our room flooded. No locks on the balcony door. Our safe was tampered with. They run out of bowls and silverware in the dining room and you have to wait around and ask several unfriendly staff before they bring you one. You have to wait in a long line up for bacon in the omelette line up even though you don't want an omelette. Pop and juices are so badly watered down they tast [... read more]e grosse! Entertainment is very poor . Air conditioner in rooms are lousy and noisy and ours didn't work half the time. No sense calling customer service desk to complain nothing will get done. Will never go back or recommend this resort to anyone ! Do not waste your time or money going here!!!!!

2nd time in 6 months

We went back to this resort, as the first time, was good, & we thought to try it again. Good thing about the resort, the beach is the best asset, the rooms are tired and are in need up updating but they are clean, the food is very cafeteria style with somewhat good variety, but definately a self serve atmostphere, the late night pizza is great(opens at 10:00pm), the staff you have to give them two thumbs up, as they work very hard all day and night long. The bar at the beach is good but could be [... read more] better with more staffing. Checking is was no problem as stated by other guests, but I am a patient person. My main complaint is the off resort beach sellers, namely Shelley... she and her friends can be somewhat very annoying with their bickering and yelling between tthemselves... we had to get security and the police involved to quiet them down. Night life they do have the show, but they do not have any casino here, and to travel to on costs approx $15.00 one way for two... I would probably go back again, but I would not take my kids there as I feel the beach area is very upsetting at times, with all the yelling and screaming going on. And just in generally I think they is not enought for them to do.

Fantastic time!

We absolutely loved our stay, our room faced the beautiful beach front and white sands, great food, staff friendlily and helpful, we are looking forward to coming back soon and spending more time at Viva Wyndham Fortuna Beach!

Great Bang for your Buck!

The hotel itself was perfectly adequate, with all amenities in place. The beach was a sight to behold. Sand that stretched all the way to the hotel itself. Always able to find plenty of seating even with the dreaded spring breakers everywhere. They were quite the nuissance when we first arrived, but by the end of the trip, they were no trouble at all and our stay was even better. The staff were quick to see the possible problems with the influx of guests so they had a "Spring Break" line and a " [... read more]Regular Guest" line at the bars which seemed to work wonders! We never waited for a drink.

NICE FOR THE MONEY BUT IT NEEDS UPDATING

THE HOTEL IS NOT BAD, NEEDS SOME UPDATING FOOD WAS MOSTLY GOOD, BEACH IS VERY NICE, POOL IS AVERAGE. THEY NEED A LITTLE BETTER ENTERTAINMENT WHERE THE HOTEL IS SET OUT BY ITSELF YU PRETTY MUCH STAY THERE. GETS BORING WHEN STAYING 2 WEEKS. WE STAYED IN THE TIME SHARE BLDG. HANDY TO EVERYTHING. WOULD SOONER BEEN ON THE GROUND FLOOR AS STEPS ARE HARD ON OLDER PEOPLE.WE WOULD GO BACK WHEN WE KNOW SOME RENOS. HAVE BEEN DONE.NICE TO HAVE DIRECTFLIGHT FROM HFX.