Overall good resort

We liked a lot of things at this hotel. There were few things we disliked about the hotel. The good things: grounds were very clean, pools were nice and entertainment around them during the day, all the hotel workers were very friendly And made us feel welcome. Not good things: overbooked when we arrived and had to move rooms the second day, didn't get a bottle of tequila in our room until a few days in after asking and asking, and food didn't seem like 4 star quality very often. However, the ov [... read more]erall resort and experience was memorable and we really enjoyed the week.

Great Family Vacation

Overall we had a great vacation with our 2 grandchildren, age 7 and 9. They loved the lazy river, the beach, the pools and the ice cream shop. Food was very good and the staff are very efficient and helpful. Great idea to have a concierge right in you block of rooms. The rooms are very clean and set up well with a sitting area and a balcony. Our suggestion is that they should have Queen beds instead of Doubles. And oh yes, the bed are definitely TOO Hard!!

Great Resort!

Very modern looking resort, well laid out and maintained. Our room was very nice, clean (adorable towel animals), pools and lazy river very clean, enough chairs available at pool and beach. Bar staff very friendly. Buffet staff at lunch and breakfast were somewhat lackluster, but dinner buffet and specialty restaurants were great. All food was tasty and a good variety night to night at the buffets. Beach was beautiful, but not long... no long walks here.

Great family resort.

This is a resort for families with small children. Rooms are quite large, food is good, entertainment also good. It is a large property but very easy to navigate. There is a lazy river which was a hit with my six year old. The dolphin tank on the resort is fantastic. Do try and do a swim with the dolphins. It's amazing. The beach is rocky and protected by a couple of coves. Water is farely calm, reefs within 30 feet of the shore. Lots of marine life, turtles, stingrays. However very rocky, bring [... read more] your water shoes! Did in fact see three people with medics for sea urchin needles in feet! Also the beach wreaked havoc on everyones pedicures! Lol. Overall would recommend this hotel for families with small children.

Excellent service

This resort has everything you could want on vacation ...the staff and service was excellent, food delicious. sun, pools, sand etc. It is a large resort which was great for me because I like walking for exercise but you could take the trolly as well..

Very nice

Let me start by saying first of all it's a beautiful resort and the staff is wonderful. But, if you are beach people this is not the place for you. It's a very small rocky beach. The grounds are kept in immaculate condition and all the buildings beautifully clean. The staff are all fantastic as well as the food and drinks. They do make up for the beach though with wonderful pools and great swim up bars. Having the dolphin show at the resort is also really nice

Great Experience

Great food, Great weather, Great service, Great trip. Prepared to go back anytime. Once you got over the long trip from airport to hotel you were met at the lobby with a drink and the drinks kept coming. Friendly, safe resort. Met lots of amazing people from all over the world.

Absolutely beautiful

Spent a week in January here at the grand sirenis it was simply wonderful i have never relaxed like that before in my life was there with my fiancé and my oldest daughter and her new fiancé we had a wonderful time ! Food was fantastic. Sight seeing was beautiful. Snorkelling was so fun . The spa was amazing! I know people say they dont go back to the same resort twice but i give this place a big thumbs up and would definitely go again ! Amazing time ,

This resort was awesome!!!

The dining areas were clean and well presented with an excellent variety of foods. The beach and pool areas had enough lounge chairs for everyone, and were well supervised. There was plenty to do either at the pool or at the beach. The rooms were fantastic and you can't ask for a friendlier staff. Ever so helpful and cheerful at all times. The gym area was clean and had a good variety of fitness equipment. The SPA was fantastic, offering everything a man could think of to pampering his wife. The [... read more] resort also offered a very good variety of off resort excursions. Well done Grand Sirenis you have won our hearts.

Great resort

Beautiful and spacious grounds, lots of walking paths, beautiful pools, spa, dining rooms with very good food. Snorkelling from beach was fun. Wifi very sporadic. Excellent friendly, and helpful staff.

Fantastic Resort

We stayed at the Grand Siranis for 2 weeks over Christmas and New Year, 2015. We are a family with 2 children aged 14 and 20.While we have travelled fairly extensively over past years, this was our first visit to Mexico and first time staying at an all inclusive resort. The resort is beautiful, with well maintained and lush landscaping. There is also a team who ensure the beach area is maintained. It is a large resort, but easy to make your way around, for those who may have difficulties walking [... read more] there are multiple golf type vehicles that will transport you quickly and efficiently around the resort. I would also like to add the Christmas decorations were wonderful throughout the Grand Siranis. We were a little disappointed with the view from our Ocean view room which faced into trees, however, I would have to add Gille (customer service manager) did follow up and we spent a lovely Christmas Eve as VIP's (thanks Gille, that gesture meant a lot). The rooms were great, and the housekeeping staff ensured all needs and requests were met. We stayed in Makai, which is close to the pool with all the activities. There are concierge services in each of the buildings, but you have to be prepared to follow up on your requests, you quickly learn that Mayan time frame is not quite the same as North American time frames. We ate at 6 of the alacarte restaurants on a scale of 1 to 10 for food, ambiance and service (10 being excellent) Japanese 10/10 (Giovani was awesome), Mediteranian (8/10), Steak house (8/10), Mexican (7/10), Brazilian (7/10), Bayou/Cajun (4/10 - reason for such a low score....noisy, chairs scraping across the tile everytime someone moved, too many tables per server). The buffets offers a wide selection of food, with many theme nights. The service was really good, expecially Mario who after one meal-had our drinks on the table as we sat down. My fav drink was the Miami Vice (ask for double rum). We did not spend a lot of time at the pool preferring the beach-but I would be remiss if I did not give a shout out to Victoriano who provides the beach towels. Victoriano thank you for every day for not only looking after our towel needs but taking the time to teach us a new Mayan word. You will find whether at the pool or beach there are people reserving loungers by 7am. Activites: during the day there is lots going on at the pool and beach. The kids spent most of their time playing beach volley ball, water polo, snorkelling,dancing etc. Make sure you invest in watershoes. At night there are 2 large lounges, with bands, singers etc, the ampitheatre which has different shows on everynight (remember this is not broadway) they do a good job and one disco. This would be one area I would suggest is lacking. It would have been nice to have a dance club/pub for those of us older than 25 years.The New Years Eve party was one of the best we have ever attended, very well done. We did take advantage of the spa-excellent, and our kids swam with the dolphins-excellent. The staff across the resort will go out of their way, we took US $200 in one dollar bills and tipped for everything (we were treated like royalty). It is important to remember Mexico is not a first world country and a couple of dollars is a small fortune for them. The front desk/reception area staff were not a friendly as other staff throughout the resort. We took the Collectivo (small buses that go up and highway outside the resort) to Playa del Carmen, costs 35 peso's per person. When you get off the bus in Playa, keep walking to 5th Street for the best prices and barter, barter, barter. Some of the shop employees, owner will pretend they work at Grand Siranis and say they looked after you at the resort....they see the wrist band and know which one you are staying at. Our other excursions was to Xplor and Jungle Maya, we had a great time at both. Jungle Maya is much more rustic than Xplor. We would go back to the Grand Siranis, we met so many fantastic people and had an amazing family vacation.

Great family vacation spot!

This is a wonderful family resort. Very clean and comfortable rooms. The grounds are beautiful and well kept. Nice added touches such as the ice cream parlour and cafe. Friendly staff at resort and spa. We will definitely return.

Beautiful resort, terrible service

The hotel is absolutely beautiful, but I would never go back there again. The service was awful. I was injured in the spa (by the massage therapist) and the hotels only concern was having me sign a waiver that they are not liable. Beyond that, upon checkout, they charged us for the spa service, kept our bags and wouldn't let us leave the resort on the transfer to the hotel prior to us paying for this horrible spa experience.

Nice resort but nothing special

Overall it was a nice clean resort but the communication barrier was tough. I found that some employees would go above and beyond to help out and answer questions where as others did not. The beach was nice but rocky. Pool area needs more seating.

Entertaining week!

The hotel grounds were quiet and spread out. This made it feel less crowded. The rooms were a good size and very quiet. The snorkelling was amazing and the beach was quite nice. We travelled with our adult children. Our group of seven had a great time. There was lots of activities to keep the kids busy. Volleyball, soccer tournaments made it easy to meet new people. Food was not the best.....they could use improvement in this department. Overall we had an enjoyable time and would visit again.

Fantastic Family Vacation

My family and I (38, 37, 6, 4 & 2) spent a wonderful week at the Grand Sirenis Mayan Beach Dec 20-27, 2014. At the recommendation of our amazing travel agent Jennifer Collard we stayed at this resort. She was totally right. The food, the resort, the activities, the rooms, the atmosphere, the people...EVERYTHING WAS AMAZING!!! We will definitely be back again!

Great Resort

Great resort with amazing amenities. Our room was spacious and clean, however our beds were very uncomfortable. The resort grounds were beautiful and well maintained. Food at the buffets were good, however staff had a hard time keeping up with the amount of guests dining. The a la cartes were amazing, especially the Japanese. The lazy river, coffee shop, and ice cream parlor are a great added touch to the resort. The staff at the resort were amazing.Our Concierge, Manuel was very helpful through [... read more]out our stay. And Angel, at the Lobby bar was the best bar tender ever.

Beautiful and Most Friendly

The Resort was beautiful, rooms were nice, food was awesome and the staff were out of this world friendly and helpful when ever needed.. Beach was awesome. Just a fare bit of walking needed to get around.

Not bad but 3star at most

This was our third time at a resort in Mexico. The first two were 4+ star and we decided to try 5star with an Ocean view On arrival we were put in a room on the second floor, the elevator was not working, the stairs were under renovation/construction with building materials stacked on the landings and on inspection the view was of some lovely trees with the Ocean behind them (I assume) We were told at the front desk that this was an Ocean view room but after further discussion (me complaining)  [... read more]we were promised a room on the third (top) floor that would be available the next day. This was inconvenient as we had to vacate the original room before 12 noon but could not move into the new room until 3pm, nevertheless we accepted and were 'homeless' for three hours with our luggage reluctantly held at the main desk. The Ocean could infact be seen from the new room and the whirlpool bathtub actually worked (unlike the one in the first room) although later water poured from the ceiling in the bathroom due to a faulty air conditioning drain and the toilet flush mechanism was hanging off the wall when we arrived. (We came to know the very nice young maintenance man better than we would have liked) The most disappointing thing was the food. On our previous trips to other resorts we found the food excellent but here it was at best luke warm, devoid of flavor and anything (steak, pork, ham or chicken) cooked at the buffet was tough as old boots! Finally, if you go to this resort, you will need some form of footwear that will not slip (rubber soled sneakers or bare feet will not work) as all the floors in the lobby, bars, rooms and hallways are made of highly polished marble and exposed to a bit of rain become so difficult to walk on without slipping that after a while your legs will ache from taking such careful steps! Must say the concierge in our building (Paeola I think) was the only saving grace, she was exceptionally friendly, not pushy and handled our requests quickly and with a smile.

Wonderful resort, But!

We returned for our second stay at this resort, it's big and pretty BUT it has slipped a little from a few years ago. Pool waitress broke a glass by garbage, 2 days to clean up! Couldn't get our 3 alcarts, all sold out! On our second day, but others were able to book. We said no to timeshare, vip - hard sale all the time for timeshare- saying no shouldn't mean we can't have our dinner reservations Also pool music was heavy swearing - not approaite for family.