Everything was back to normal at the Sian Ka'an

Everything was great! My only suggestion is that since the Sian Ka'an is away from the beach, the pools are what vacationers here are going for! If you book a basic room, you end up on the far side of the resort with the plunge pool away from all amenities. Extremely boring! It is best to book at minimum a Superior room as these rooms are in the larger part of the resort were there are 2 pools, the snack bar and a much closer walk to the main entrance. I think anyone who's been here would a [... read more]gree! Other than that, the food and service were fantastic.

Amazing resort

What an amazing place. Absolutely loved it, the staff were some of the friendliest people I have ever met. Very accommodating and always pleasant, just brightened my day. The hotel was always clean, staff always working hard to keep it that way. The trolley service was outstanding. If you were walking the staff would stop to see if you needed a ride Thoroughly enjoyed our time there and would go back again.

Fantastic Property!!!

This was a group trip (8 of us) and one of the real benefits to staying at the Sian Ka’an resort is that you get to use Tulum, Coba and Akumal properties as well. The trolleys were quick and took you wherever you wanted to go. This made our week fly by as we kept ourselves busy visiting the other resorts. Overall 5/5 experience for food, rooms and overall experience.

Great resort

The grounds were well kept. The beaches were amazing. The food was really good. Even the buffet was pretty good. The entertainment was great. The rooms were very nice. The staff were superb. Specifically the ones running games in the pool

Nice resort

I an say that this resort is very nice, clean, the staff are amazing, very attentive to the guests. Food was great and the staff did a great job catering to some of the guests food needs ie: gluten free. Pools were great and clean as well. The steaks knives are only good for spreading peanut butter, someone pls get the steakhouse some new knives. Knowing that this was not beach front we thought we would try it anyway, not really our thing but that is no fault of the resort. The beds were not  [... read more]comfortable at all well at least ours wasn't. Our king size was 2 twins pushed together but the mattress pad needed a little more padding.

Great Stay

Food , Service, Staff, Facilities all were exceptional .... zero complaints from a wonderful relaxing resort. Not a place for a young party crowd as this place is low key. Trolley ride to beach and situated back in the jungle with smaller relaxing pools, perfect for older generations

Great little quaint resort

Lush vegetation on grounds. Small and quaint resort. The staff are very personable. The service is impeccable. The food is good. The entertainment group are very fun. This resort is definitely for an older age group.

Great Resort

We've stayed at the Bahia Principe resort on the Mayan riviera over 10 times now and always have a great time. We like the fact that it''s actually 4 resorts in one with plenty of variety. Rooms are big and airy and cleaned religiously every day. There are over 10 speciality restaurants dealing with every kind of food. BUT: book immediately on arrival as they fill up quickly. The buffet always has lots of variety to deal with any and all food types. There are numerous pools both quiet and  [... read more]active and several beaches to visit using the golf cart trains. We will be going back again. Only downside is the drive from the airport which is about 90 minutes.

The resort as always was fantastic

It was 1st rate. there is nothing I would change except that the house coats be brought back to the rooms. the food as usual was fantastic, entertainment was 1st class. pools were clean as well as the resort in general. we have returned 5 times and was never let down it is our go to place to unwind and relax

BP Sian Ka'an de-stressing

It has been 3 years since our last visit to Sian Ka'an due to covid. Our return in early September was met with all the de-stressing measures still in place. Very little has changed. The staff are key to this and any hotel vacation. From the front desk check-in, to buffet servers, to cleaning staff, to beach servers, to entertainment team, to shuttle drivers and to a la carte services; everything is running smoothly as it was before the pandemic. Everyone has there own expectations of 5 star an [... read more]d they vary for each price point one is willing to pay out. Our rating is how did our overall vacation meet our pre vacation needs, and Sian Ka'an does this very well for us. Were the minor issues taken care of, did it matter that the furnishings in the room are not ultra modern - to us these could be bonuses but not prerequisites to enjoying our vacation time. For value in a Mexican AI, Sian Kaan is still hard to beat. Yes Grand Velas, Secrets, Excellence have better this & that, but you pay dearly for it. I will take my 2nd or third vacation for the same money.

Amazing experience

The area was spick and span. It was maintained quite well as the staff were super nice. Masks are still enforced in some spaces. The villas were also really spacious and were cleaned on a regular basis.

My happy place! 😊

The staff are very professional and seem genuinely happy to work there while working extremely hard to please all of the guests! The grounds and pools are very well maintained, along with the public areas and washrooms. The food was great, and the desserts were amazing.

Better this time

Beach is awful, only rocks at the Sian Ka'an part. You have to go to the Tulum part of the resort at Kay beach, there you will find a 50-75 ft of beach which has a few rocks only. Food at buffet was good. A la carte Alus and Japanese excellent. 300 of 420 rooms rented to a film production co. at the moment, therefore pools are empty and you can get chairs at any time. Shows are good esp. cirus. Staff I find were extreamly nice, more than usual. House keeping also good. Lucio and my butler Kathia [... read more] went out of their way to make us happy. They were true professionals. Was here 2 wks in Dec. and this time it was way better.

Relaxing getaway

Covid protocol similar to Ontario, which staff and guests respect. Scheduled PCR test at the hassienda Dr office $117 cdn, no lineup, email results by midnight next day. Resort is same as before covid, very good everything, and still best value "5* adult only" IMHO.

Great time spent

We enjoyed our time at Bahia Principe Sian Ka'an very much. The entertainmemt was diverse and great. The only downside was the room that we experienced some issues with. For example, there was construction noise in the mornings or there wasn't some essentials provided (klinex, laundry bag, ...) that we had to ask for separately. Overall the room needs some upgrades in terms of decoration, ... A la carte restaurants were hard to book.

Girls trip

The grounds were well kept . The buildings ( rooms) and bathroom s could use a little bit of work . The staff is exceptional . Food was excellent . More light on walkways would improve the walk home from the bar and restaurant s .

Post Covid-19 Trip

First of all we got the wrong room category. The next day they sort of fixed it after a lot of arguing. The food and drinks were great. The wait staff was great. The front desk not so much. The entertainment was fantastic along with the entertainment staff. Adrian in particular. Room service was fine. The resort was full and was only the second week after re-opening. The Air Canada rep was only available at the other hotel. Travelling now is very trying on your patience and if you do not have a  [... read more]smart phone, I have no idea how you could manage. Thanks to Eliana for the many heads up before we left.

Awesome stay

This is my 4th stay and it did not disappoint! The room, junior suite was great and the king size bed was very comfortable. Our housekeeper did a super job. A few issues with the room, TV and air conditioning but they were addressed immediately and there was always a follow up call . My hat goes off to all the staff who are efficient while being extremely pleasant at the same time. The buffet, is great as all the a la carte restaurants we visited, the Alux being my favorite. The animat [... read more]ion staff are amazing and full of life! I am bad with names but all of you that were present from March 5 to 11 2020Thank you. A special shout out to the Aqua size and palates instructor. And the animation staff on the evening of the Silent Disco, March 11.. what a fun evening!! The trolly drivers, are awesome .. very helpful and pleasant From my experience the staffs tone is set by managment..So my hat goes off to them also... I would highly recommend this resort! And l best not forget out trip advisor councilor O'Neil Graham. He did an outstanding job!!

Lovely visit, again

We visited the Bahia Principe Sian Ka'an again, 3rd time. It's a lovely place, small enough that you actually get to know staff and other guests a little. The pool areas can be busy but we always found a chair. Buffet is good. Rooms are nice, beds are comfortable. We had a couple of small issues (minibar not filled one day, A/c broke), but response was prompt, courteous and the desk followed up right away to ensure our satisfaction. You really can't ask for more than that. My sole critici [... read more]sm is the wait for trolleys. In previous years, it seemed trolleys were arriving all the time, very little wait. This has changed somewhat with what appears to be fewer trolleys. More people waiting for each trolley as well, due to the increasing number of residential properties being built and occupied. They will need to watch this, as it can become an issue. We have previously had no issue with the commute to the beach, but if the wait time for trolleys continues to increase, we might need to reconsider location. that said, it would take a lot to change our mind, the property, staff and overall experience are top notch.

Fantastic resort

For once, the pictures and the reviews are entirely accurate. It was a truly wonderful 7 day stay and we're even considering returning next year. If you want a peaceful and luxurious getaway, look no further.