An interesting resort

I booked this resort last minute. check in was very efficient. my room was a little bit far away but it was a big resort and a quiet building. that I requested. the beach is awesome. the first couple of days food was sparse no eggs no cheese, this is more reflection of the times in Cuba rather than the resort itself so I don't blame the resort for that. they run out of beer one day not a big deal. the main thing that bothered me was I saw many instances of the wait staff ignoring Cubans. the onl [... read more]y place that this did not happen was a snack bar. I found the snack part to be very efficient and a friend of place to be. there was also one dinner server Luis who was also excellent. during check out there was a little bit of a confusion on whether I owed money for the rapid test. I didn't they said I did. I took about 30 minutes to clear up. overall I think it is a reasonable resort if you have children. if you don't have children it would not be the place to go

It was a well overdue vacation

We enjoyed our well overdue vacation. Certainly the resort had its challenges ie: ran out of eggs, bread, cheese, water for coffee one evening and water pressure was very poor, but the staff were great, sun was shining and the beach was amazing. We benefitted from the Diamond Club upgrade as most things listed above were missing at the buffet the majority of the week. Highly recommend the “Cuban restaurant “ as the a la carte option. If you need an antigen test to come home, get in line  [... read more]early, like 6:30-7:00am. You will still have to wait 2 hours, but at least you don’t loose half your day in line on the last you have at the beach. Do not recommend the “Market” not much happening! And finally but most of all…. If you buy something at Duty Free at the Cayo Coco Airport, ensure they use the proper bag (it has a green circle with a green check mark inside the circle) AND that they put the receipt in the bag before sealing it! We got caught not knowing this and security in Toronto took it away, even though we had never left a secured area and had cleared customs with no issues! (I will also mention we had a connecting flight, no idea if it would have been ok if Toronto was our final destination) Unless you know what to look for, you are simply buying it to hand it over 3.5 hours later! Lousy way to end the week! Overall, we needed to rest, relax and enjoy the sun and that we did do!

Very nice resort

The hotel is well kept. As people always indicate, its the Cuban people that keep you going back. However, there are little excuses for running out of stuff and hearing, No Vodka for 2 weeks we were there, no gin, no champagne, Everyone I know drinks vodka, everyone at some point. No scotch unless your diamond, really? Our friends stayed at a resort not too far so we met for lunch. There hotel had everything and everything was available to all. Our room was well kept, our cleaning person was [... read more] excellent. Our room worked well, great location and everything worked. The washrooms have an attendant pretty much all day long. They need one as something always goes wrong. My wife had to stand guard at the snack bar woman's washroom as I needed to utilize the restroom. The food is food, the ala carts are good, italian was very good. The buffet food is bland, the meat like leather, but there is some good stuff. Breakfast is breakfast, omelets, toast, fruit and juice. Our servers were fantastic young ladies, 2 weeks builds relationship. Service is good, if your a good tipper you get much better service. Period No getting around that. The front desk is helpful. BE NICE. it goes a long way. The management needs to take better control of organizing this hotel. Our room was ready at noon but we had to fight to get in at 4 o'clock as our luggage was all by itself for 4 hours in the lobby. The greeter told us it will be watched until you check in. Not true, I've travelled enough to know, take your own responsibility. We complained to the Sunwing rep, she listened, wrote everything down but I'm sure it went nowhere. Overall you need to be nice to people they will do whatever you need in response. We filled a carry on with much appreciated medicine, coloring books, crayons, books, stuff for little girls bathroom vanity requirements etc.

Beautiful experience

Cuba and it’s people are not only dealing with Covid-19 but also years of The Embargo. Yes there are shortages and there are cosmetic issues but nothing will slow or stop the smiles and endless kindness of the staff on all levels at this resort. I truly hope the best is yet to come for this beautiful property. The lack of tourism is having its affect across the entire Country. If your willing to travel to a Country with beautiful safe beaches and clear blue water Cuba is calling. Make su [... read more]re to take a few extra bottles of Advil, children Advil, extra toothpaste reading glasses, anything medical, there in total shortages.

Great Beach. Resort is aging.

4th time at this resort and it's been getting worse with every visit. On a good note a new director general was appointed 3 months ago and I'd promising to make great improvements. I don't recommend the resort at this time. Maybe after the improvements have been implemented. The rooms needs lots if improvements.

I won't be visiting this place or anywhere in Cuba!

Where shall I start....yes, the bed bugs. I was covered head to toe - literally. They sprayed the bed twice, changed my pillow and eventually changed my mattress. Toilet in our room did not flush. I had to manually reset the pump each time. Power went out twice with no generator back up. No running water anywhere one morning. There was only one functioning toilet on the resort at each of the nearby restaurants. The other stalls either didn't flush or you couldn't close the door for privac [... read more]y. The hinges didn't line up! Bring a screwdriver if you plan on visiting so you can easily fix the alignment because the maintenance crew are incapable of doing that simple task. WIFI was dodgy. Only accessible in the lobby. If you veered 10 feet from there, you lost connection and had to sign it again. It was mayhem when the weather was bad (it was cold - 2 days 17 degrees C - and raining - beyond their control) everyone was in the lobby using their devices, connectivity was definitely overstretched. Food was actually tasty (they finally had salt shipped in!) when you could get it. They ran out of everything. The al a cart restaurants would ask you to take a picture of their menu, but when it came time to order, they didn't have what was on the menu. What's the point of that!!?? Just tell us what you have when you take our order. The wait staff were rude. They should learn how to speak english as most of the guests speak it!! We upgraded to Diamond Club, paying extra for upgrades they ran out of!! No premium drinks were to be found at any bar. VIP service - right!! I still had to wait in line at the reception desk just like everyone else. I'm not saying I'm more important, but when you pay for a service, you expect to receive it. Private beach was fine. The private bar on the beach didn't have premium drinks and neither did the Diamond Club restaurant. All I wanted was a good scotch! Not one bar tender was capable of making a decent margarita - and that's not a premium drink!! The hotel needs a complete renovation. The grounds are nicely kept - but I don't sleep outside!. The rooms are clean but need a serious update. The lobby needs new furniture. The fake leather couches are ripped, torn, cracked and have cigarette burns. The pictures on the website were taken when the hotel was built and nowhere near what the place looks like now.

Traveling at Christmas during COVID

Ok, check in is a disaster, wow. Rooms were good, no water in room or any beers as per usual, on if you paid the maid(side hussle) Lots of Cuban and Russian tourist which of both don’t understand the concept of lining up or courtesy of any sort which is said because Canadian are the only ones tipping. If you don’t travel often I won’t recommend It at this time, not for the faint of heart. Food was ok always out, or having to wait like 1 hour for a sandwich, pretty sad actually. The re [... read more]sort has gone down hill

Decent resort

Not the best in the world, but still decent enough keeping in mind the money you pay! I being the diamond club member was not given all those extra services as promised. The only plus point with diamond club was the diamond club restaurant. rooms were okay, beach was excellent! 50% of the resort staff only spoke Spanish which didn’t bother much but still they don’t speak much English.

Home away from home

We’ve been coming to this resort since it opened! We have now been 19 times! We can’t wait to go back. Yes it needs paint and of course they have had challenges with Covid so not all perfect but we still really enjoyed our 11 days! Food was great and the beach is fabulous! The people that work there are amazing! Shout out to Janet in the Cuban restaurant. Pedro at his special beach bar Emslie on the beach. Armando is the cigar bar. Yusniel at the pool grill Arie & Orlando at the [... read more] pool bar. Fantastic mojito’s by the pool Grounds and gardens are stunning! Shout out to all the gardeners! Rooms need updating We also met Alba director residents and I’m sure she’ll do a fabulous job in her new position Hope to see you all again in the near future Stay safe. Love you all ❤️❤️❤️❤️

Covid changed Cuba

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BED BUGS! Amazing staff

staff was very accommodating but I had alot of issues with my rooms.. yes I changed rooms 3 times. 1 of the rooms had bed bugs 😭 1 was a decent room and my first room my toilet didn't flush! the food was decent if you eat pork. which i don't but I ate chicken from the snack bar alot entertainment was good and the pools were nice. but I have to commend the staff who went over and above to make my stay amazing! check ur beds thoroughly before settling in your room

Cheap and cheerful

First off, Covid test. Upon arriving we were given rapid testing and once results were negative we’re able to check in. Hotel was packed lots of Cubian style food, beer and rum. Hotel was a little tired looking but lots of staff cleaning and minding the grounds. PCR test was easy, 30USD paid only on Visa. They don’t except cash only for tips and only want $CND dollars, make sure to get your Coivd results at front desk before going to Airport. Only front desk will have it, some were told  [... read more]the results were sent to Airport and they had to go back to the hotel to retrieve them

Beautiful and Friendly

This resort was great. Beaches were amazing. Grounds were beautiful and well kept. The staff were very outgoing and super friendly. Would definitely go back.................................................................................................................................................................................................................................................................................................................................................... [... read more]............................................................................................................................................................................................................................................................................................................................................

Amazing time

It’s a beautiful hotel with some rooms who need maybe a little bit of love but the personnel make all the difference. You really feel like you are part of the family !! Beach is amazing for long walk and big enough to to have your own chair !!

Great time

we had a wonderful time at the resort the only negative thing to say is that on the weekends they allow the Cubans to come in for the weekend and they are very disrespectful, left all there garbage around, cups in the pool, smoking in the pool, loud, wasteful of food and drinks and I would not go back to this resort due to this.

Average

Nothing is done about too Many mosquitos Beach has too many stones. It is possible to take out stones from the beach because they are small stones………..!!!!!!!!!!!!!!!!!!!!!!Good Good Good Good Good

Beautiful second vacation at this resort

The beach is the most important part for us and at this resort the beach is incredible. The food is the same each day and if the food is your thing you might be disappointed a bit, though I heard that at this hotel the food was really nice in comparison to other resorts. The staff was friendly and helpful! If you're worried about covid - everything is clean with sanitizers close by if you wish to use it, all the staff is wearing masks. Don't forget to bring some presents for Cuban people - medic [... read more]ine is in high demand during covid times - Tylenol, Advil.

The Best resort in Cuba

This resort Memories Flamenco is amazing the staff , grounds and facilities are clean and well maintained.This being my favorite resort in all Cuba been here multiple times and hopefully going back in March or April

Great resort!

The people who work at this resort are amazing! They go out of their way to give you the best vacation ever. It’s an older resort but very clean and well taken care of. Entertainment was fabulous. I would recommend this resort to anyone looking for a great family vacation.

Amazing Resort

This was our second year at this resort. The rooms were cleaned, staff very friendly and willing to help of you needed it. The food was great, the beach was fantastic. Entertainment staff did an outstanding job in all evening performances and daytime entertainment as well. There was one person in particular that made our vacation so much better, from getting us taxis to where we wanted to go, make reservations for a la cartes, and even a restaurant off the resort. She even helped us change rooms [... read more] on day 2 so we could be closer to the person that came with us. She is part of the public relations team Lisbey Puentes. She really went above and beyond to make our holiday amazing. We will go back every year and look forward to seeing her again.