Royalton Hideaway Saint Lucia: Amazing resort

The resort was very well laid out and beautiful to look at. Our room was huge and luxurious. We had a swim out room overlooking the ocean, could not have been more beautiful. Restaurants were good, lots of variety. Food was good though not outstanding. Staff were friendly and courteous.

Starfish Saint Lucia: Needs some work!!

It’s a very old resort the staff aren’t trained in customer service clearly! Some training would provide opportunities to make more money. Room cleaning wasn’t great, food wasn’t great but we made the best of it for sure.

Secrets St. Lucia Resort and Spa: A Happening Place! 7 Days of Action

There is so much to say about this trip I took with a very good friend of mine. 1. Staff were amazing. Shout out to lady program director, Sam, Activity lady, Kenya, overall energetic and pumped enthusiast, Dexter, ladies in the buffet serving area, guys in the watersports building (Shane, Aloycia), guys in the BBQ hut serving up delicious jerk, chicken, fish, fries and salad fixings and our main man John serving up delicious cocktails always with a smile :) So many more people but I don't [... read more] recall their names. Great job everyone! 2. Water sports (free): paddleboards (didn't try), kayaks (yes!), Hobie (lesson taken first @ $45 and then out on our own for free). No cost water skiing if you know how to water ski ($50 for a lesson). 3. Beach & Activities: honestly not the best water for swimming but the activities and pools make up for it. Pool and beach volleyball (go Kenya!) 4. Sunset Lounge Entertainment: Nightly entertainment including a country singer, female singer who was amazing (I said she should try out for American Idol), band singing great songs like Kool and Gang (yes!) and other reggae songs, karaoke night (this was a bit of a fail but I think they have learned from their errors now). 5. Grounds were very well kept. Those guys are out there every day in the sweltering heat picking up dead palm leaves etc! 6. Rooms. Not the most luxurious you might hope for but clean towels and sheets and our tropical view had a nice little balcony to sit out (facing some lovely trees/lawns with singing birds) and have your morning coffee. Let's face it people, I'm not there for the rooms! As long as the plumbing, showers and air conditioning work well and rooms have coffee maker, kettle and mini fridge and they are neat and tidy, I'm fine with it! And these rooms had those. 7. Excursions: we took a catarman trip to the Pitons which included food, drinks (beer & rum), mud bath, snorkeling, waterfall and educational volcano tour (choice of tour or mud bath, not both). $138 US Took a local bus ($1 US or 2.5 EC) to Rodney Bay then hopped on a water Taxi with Quincy to be dropped off at Pigeon Island. He picked up when we asked. It cost $10 US each way and $10 US to enter the park. Have a beer just outside of the park gates for less than inside the park. Guinness Smooth and Mackeson is what I had (the bottles are smaller than ours so I had one of each!) 8. Food! Before going to the resort I was a little worried about always having to go to the buffet so we made some reservations at the a la cart restaurants on our 2nd day. I don't think they have enough staff to have all of the restaurants open at the same time so each one had their specific days. We thoroughly enjoyed all of the food in every restaurant except for one night at the Pier. The second time we ate there, though, it was delicious. We had mahi mahi over this tasty buttery slaw or sauerkraut with rice/lentils. And, the buffet, had wonderful variety and some at home favourites like oatmeal, cream of wheat. There was an omelette station, a smoothie bar, huge wok of bacon, sausage, peppers and onions, smoked salmon, cooked salmon, cold meats, blue cheese + others, pineapple, local fruits and THE BEST BANANAS! These items mentioned were just the breakfast items! Plus I am not listing everything as I would be typing much longer. 9. Wonderful frozen cocktails: Bob Marley (rum tri coloured frozen strawberry, pineapple and pineapple mixed with Blue Caracao to make the green on top!), BBC (banana, Bailey's and Coconut Rum), frozen mango + others. 10. Tennis courts and pickleball! Our main gal, Giselle, was amazing. She not only gave lessons in the early morning for tennis or pickleball, but she also was there later serving behind the bar until 11pm and serving and collecting glasses on the beach in the afternoon. Some of these people just never stop! Giselle, Sam, Kenya and Dexter seemed to always be around day and night! Hint: The fitness room (which has a lot of good equipment) has the best water refill station.

Mystique St. Lucia by Royalton: Won’t be back

I’m very disappointed that this resort was given 4 stars I would rate more like a 3 star. The location is great. The beach is beautiful. The resort is very old and hasn’t been kept up. Photos are very deceiving. On a positive the staff was friendly we met a lot of very nice people and St Lucia is a beautiful island.

Royalton Hideaway Saint Lucia: Beautiful

We stayed in Diamond Club Hideaway. Great resort. Great food and drinks. Always able to get towels and a chair. We had wonderful Butler service. The only thing is that it is almost 2 hrs from airport and the roads are hilly and curvy.

Royalton Saint Lucia Resort and Spa: Very nice resort

Grounds excellent staff very good food all good except Italian restaurant. Last meal was Italian place left my views with staff on Friday. Tried very hard to join in resort pool activity but we got very sick on Tuesday and for the rest of the week and are still suffering with grave situation and cruel painful symptom. Going to emergency services Fort Erie must stress it is not covid. As our week at your resort progressed the supplies for our began to dwindle. BY the last day we had no face c [... read more]loths and some times no soap.not good for sick folks. Good news your sunwing rep Nelson is the best and joy to know. I will be calling Martine soon if I get well. .

Coconut Bay Resort & Spa: Rooms

The Grounds were beautiful but was disappointed with the room especially the bathroom. The shower was very small if I had been a bigger person don't think I would've been able to take a shower. No bathtub. You would think for a trip that was expensive the rooms iwould have been updated. Food was ok but service was very slow. Don't think I will be going back there. Very disappointed.

Coconut Bay Resort & Spa: Nice Resort but Dated

The good things: We had a really good time. Staff were terriffic. The drinks were mixed properly and not watered down. The pool(s) are good. The Italian and buffet resturants were good. The food was better than expected. Row was our waitress and she was exceptional. The barbeque nights on the pool deck were wonderful. The bed was comfortable. The AC was good. Olivia was our room attendant and she was exceptional. We had a problem and the staff were responsive and helpful in cle [... read more]aring up the issue. Lots of bars. Maintenace staff worked diligently making repairs. We had a really good time and felt safe and secure while on site. At night 3 donkeys roamed around for photo opportunities. There were 2 very well trained and friendly dogs. They loved to be pet. The beaches are public property and because the high tide was in a local took a short cut through the end of the resort. The dog barked to alert security that someone who didn't belong was on-site. The local didn't mean nor cause any issue but we were impressed that the dog was so well trained. The lobby washroom were kept very clean. Transfers to the airport were good and on-time. The fair things: The rooms in the Splash Section were dated, but clean. The bathroom was dated with old rusty tap handles in the shower. The front door doesn't seal and can let in bugs (maybe a small bird.) The best part of the beach was very far from the main building. There were lots of TV channels but no high-definition. We were disappointed in the Silk resturant. We were unable to book the other resturants as some days they were closed and if you didn't get up and book by 8 a.m. you didn't get in. The bad things: The pavers were heaved and at different elevations. In one area near the hot tub the pavers are sloped unexpectedly. We saw several people trip there after we tripped. Lighting poles had brand new LED lamps but the fixtures were rusted out and ready to fall down. The Front desk was disorganized. I believe that they had credited a different room for our payment and then demanded that we pay again. They didn't give any receipts but I was able to show a bank transfer receipt to prove that we had indeed paid. They spent a long time in the office and came out stating that we had paid but they would not provide a receipt. I left unsure wether my credit card had been charged with the payment that I had already made or not. The facia on the main building was rusty. The pool was really cold and very few were brave enough to swim. Outside of room 101 in the Splash section a septic tile bed appeared to be failed with the tank being pumped into an adjacent tank. The open tank lids stunk badly and this condition lasted for more than a week. The maintenance crews can't keep up and its time to spend some money to renew the Splash section and main building. It is a nice resort but it may be starting to run down.

Starfish Saint Lucia: Starfish Review December 21st-28th 2022

Starfish is a resort that has a lot of unrealized potential. It is located on the west side of the island on the Caribbean sea side in Rodney Bay. This resort is adjacent to a mountain of lush forest, with Pigeon Island National Park at the tip of the island in sight. A plus about Starfish’s location is that just behind the resort is the town of Rodney Bay, which offers a variety of restaurants, shops, a grocery store and a marina. Starfish is situated on a strip of public beach shared by t [... read more]wo other resorts. The beach strip directly in front of Starfish is a sloped and narrow beach that butts up against a retaining wall. This limited space makes it challenging to avoid crashing waves and to keep yourself and your belongings dry. Starfish provides beach chairs, however they seem to be the only beachfront resort in Saint Lucia that does not provide beach umbrellas to guests. Beside the resort is a public beach with shade and even ground, where you can rent a chair with an umbrella. At nightfall, the gate to the beach is locked, so once the sun goes down you can no longer access the beach. The pool was nice. Starfish seems to be the most affordable budget small-scale beachfront all inclusive resort in Saint Lucia, with approximately 100 rooms. The resort has a retro seventies vibe with simple clean rooms. However, the mattress in our room had a massive ditch which made it very uncomfortable to sleep on and should have been replaced with a new mattress. The grounds of Starfish are planted with flowering trees and well-maintained gardens. We were pleased to see a variety of bird and gecko species on site. The kitchen staff at Starfish work very hard to provide meals in the buffet and restaurants. The buffet served three hot meals a day highlighting Saint-Lucian cuisine along with a salad and dessert bar. Between lunch and dinner, they offer an afternoon tea service with cakes.There are three on-site restaurant options for dinner, which are only open on certain days of the week, and reservations must be made in advance. Overall, the food was good. The serving staff have a lot to learn about hospitality, efficiency, prioritizing and problem solving to meet the needs of their guests. Service at the Seaside Grill restaurant was particularly awful. In general, serving staff had difficulty clearing and setting tables, placing orders correctly and delivering orders in a timely manner (including drinks). The room service staff seemed to clean at a snail's pace. Activities at Starfish were lacking. One out of seven nights there was a performance of local dancers and fire spinners. I would have appreciated more cultural activities such as learning more about the local language French Creole (Kwéyòl), a.k.a. Patois (Patwa), music, and dance. They could have more games on site such as a pool table, or foosball table. They have a lovely tennis court with no nets or tennis equipment. The water sports equipment manager insisted on maintaining a red flag (dangerous water conditions) even when water conditions were calm. This meant that nobody was able to access kayaks and sailboats at the resort. Starfish provided tour options to guests at an additional cost through Nexus. We participated in a horseback riding tour and a catamaran Tout Bagay tour. Both were enjoyable tours. Overall, the staff at Starship lack cohesion, consistency, efficiency and leadership, with no sign of a manager on site. The reception staff seem to be finding their feet and providing satisfactory customer service is a work in progress. With the right leadership Starfish and staff training Starfish could become a quality resort that guests would appreciate. My advice is to pay a bit more for a resort that has better service.

Royalton Saint Lucia Resort and Spa: Beautiful Island

Island and hotel were beautiful. Freshwater pools were amazing however the beach appeared to be manmade and was rocky 20 feet from the shoreline. Trip from airport to hotel was 2 hours and makes for a long day .

Mystique St. Lucia by Royalton: Average Resort

Nice large room, but dated. Limited food available ran out of drinks daily and no mini bar..limited towels..no coffee machine. Definetly not a 4 star maybe a 3 star. Enjoyed beach could improve entertainment

Mystique St. Lucia by Royalton: Great Location and People!

Resort lacked supplies,limited buffet and bar .More than once ran out of Beer and Even rum in St Lucia!! Impossible . No elevator so stairs tough . Beautiful beach and grounds with excellent swimming ,and very nice staff trying to please ! Not a 4.5 Star maybe 3.5 so get real .

Secrets St. Lucia Resort and Spa: St. James December 2022

This was our first trip to St. Lucia and the St. James club. Overall we had a great time. It is quite far from the airport so was about a 90 minute drive after a fairly long flight. You need to hire a driver or go by bus as the roads are very winding. The food was good and the staff work really hard to please the guests. The property is beautiful and we had a beach view room that was close to both the pools and beach. The Joy boat cruise was the highlight of the trip and well worth the mone [... read more]y. The property is a little dated but is scheduled for renovation with new owners. The restaurants are good and are all open air except for La Jardin. The hotel was only 45% capacity so was pretty quiet in the evenings and very low key entertainment with single performers. For those who like to stay up later visit the Red Door bar. Great service from Harold. Overall good holiday for our first post pandemic trip.

Coconut Bay Resort & Spa: 10 Beautiful days at Coconut Bay Resort

This hotel is situated only 5 minutes from the airport - that's a bonus. Grounds are very well kept and clean. We did have a problem with our room but were quickly moved to another. The ocean was rough on most days, so swimming in it was difficult. Thankfully the pools were warm and relaxing. The people were all very friendly and went out of their way to provide excellent service. They arranged a special tour of the grounds and Serenity for us. Dinners at the ala carte restaurants were excellent [... read more]. All welcome you with a special house drink. Buffets are good with many choices - beef and chicken dishes great. Get Jedi at the lobby bar - great guy and server. Don't forget the lazy river - it's a blast.

Starfish Saint Lucia: Starfish St Lucia Trip was WONDERFUL

Trip was Nov 24-Dec 4. We were not impacted in any way by the Nov 6th, 6” of rain over 3 hours that caused water/sewage issues on North St Lucia. That is what the terrible reviews were about. People who visited then unfortunately had Mother Nature against them- not the hotel or staff. All issues that they dealt with were rectified. Our stay was GREAT. More than what we could have imagined for what we paid. We had a warm greeting by Alessandro’s and staff. Rooms were perfect & cle [... read more]aned daily. Zero water issues. Food was delicious. Went to the oriental and Italian restaurants about 6 times. Tried multiple starters, entree’s, and always a couple pizzas to end the night. Portions were good to be able to try multiple dishes which I like. Never felt stuffed and got to try all different things. Delicious cheese!!! Beach restaurant was super delish too. Tried almost everything in menu and never disappointed. Kevin from maintenance brought us a new safe - easy peasy! Giselle made me the perfect omelet EVERYDAY! Kevin, Kenny and Vincent ensured our drinks were plentiful. Gotta try their banana daiquiris (with milk) OMG!!! Aiden, Alma, Cedrik, Cathy, Miss V, Christie, Yana all were amazing in the various dining rooms always making our day better with their warm friendly personalities! Darren, executive Chef was eager to hear our honest feedback and had his pastry chef (Shanique) make us a special dessert (charros) poolside. YUMMY!!! Shereem was a bubble of energy bringing fun at night and during the day. Akin, the greeter/bellboy made us feel so welcomed. Such a sweetheart! Bedianna and her colleague (so sorry my hubby didn’t remember her name) gave superb couples massages for us to help commemorate our anniversary. The Island Cowboy and Andreas were brought in to entertain guests with their awesome singing! Definitely hit the spot. Lumber, our taxi driver to the Friday Night Street Party was a hoot. Overall I give our stay at this resort a 5 star for how we were treated and how hard they worked to recover from the devasting flood that had such a difficult impact on their reopening in early Nov. What I would say about the early reviews, is that they are the past. Hotel did not deny they experienced a tough start. I admired their honesty and even more was impressed with their tenacity to not give up despite the few bad reviews they got, but rather stand strong and continue to improve. With the picturesque view they have and amazing white sand, clean (no seaeeed) beach, and outstanding staff, this resort is worth the visit!! Thanks everyone and I apologize for anyone I missed naming out. Everyone was great!!! Txs from Canada - Patti, Danny, Chris and Shane (room 214)

Coconut Bay Resort & Spa: Fun vacation

Such a beautiful resort. Super clean. Friendly people. A very short ride from the airport. Sweet! We stayed in the Harmony section but totally enjoyed everything about the Splash section. Good food and lots of it. Lots of chairs available around the pools. All the A la carte restaurants were not open every night so booking was a little tricky. If you're looking to play cards or games anywhere in the evening, there aren't any user friendly tables or good lighting to play.

Coconut Bay Resort & Spa: Coconut Bay Resort - St. Lucie

The resort grounds were beautiful and well tended. The pools were great. The staff were all amazing, very friendly and helpful. The food was consistently very good. Our room attendant Katreh was completely wonderful. The rooms were okay but the bathrooms need a lot of attention. Very dated.

Royalton Hideaway Saint Lucia: Beautiful Resort, ok food.

Very clean, friendly and beautiful resort. Great location and view. Food was a bit of a let down, lots of recycled food. Wait staff was very very hit or miss, either on the ball and great or taking an hour to get you out your food and missing half of your order. Wish there was more to do on resort. Kind of smaller than i am used to. Staff was friendly.

Royalton Hideaway Saint Lucia: Nice resort!

Beautiful property but felt there were some issues! The room was beautiful but had a musty damp smell to it as if it had been flooded and not dried out. The staff were very friendly but customer service wasn’t great! We had to call 3 and 4 times a day to get our fridge stocked, it was very frustrating! It was my birthday while we were there and my husband requested decorations for the room, ut it never happened. We had a swim out which was lovely except someone above us was throwing cigaret [... read more]te butts into it and also in to our patio, we reported this but nothing was done about it! The restaurants were very good! For the amount we paid to be there we were a bit disappointed!

Sandals St Lucia Grand Bay: Excellent Resort

Wonderful, attentive staff. The building is a little older but well maintained. The bus ride (2 + hours) each way from the airport is the only drawback. Boat and helicopter options are added expense if selected.