Very Nice

Very well kept Resort. The staff was super friendly and nice. Staff was always cleaning and great service. The food was good but really enjoyed the resturants. Had problems having a bus take us back to the airport so that made the whole trip a little disappointing.

Amazing resort and food!

Great resort, large pools and amazing food! Beach was red flag every day so didn't get to go in the water but very nice sand! Amazing restaurants! Great for resort for families! Only suggestion would be to have more cabanas and loungers!

Another incredible stay!

Our family just returned from our 4th Royalton stay and we can’t praise this resort experience enough! The resort is so clean, the food is incredible and the staff is out of this world. There is so much to do and even if you want a quiet afternoon away from it all, you can find that too! This resort is just a quick car ride from the airport and you’re truly on vacation as soon as you arrive! Something about the lobby that just melts all the travel / life stresses away. A very special ment [... read more]ion to Francisco & Jhovani who are servers in the buffet restaurant. Not only do they deliver wonderful service every time we visit, they’ve become one of the reasons why we continue to come back to the Royalton each time we can sneak away for a family vacation. They even remember our son’s name between visits and make him feel so special when they welcome him by name. Thank you for going out of your way to make our experience such a great one, guys! You truly are the very best at what you do! Another big thank you to Evaristo in the Diamond Club! Thank you for stopping by to say hello and welcome us back! Your staff continues to make each stay memorable! Until the next time! We can’t wait!

Great Food!

The resort itself was nice, clean, modern. The food was the best I've ever had at a resort, however, the diamond club upgrade was definitely not worth the money. While I enjoyed the resort, I wouldn't go back. It is quite isolated. There were a ton of families and children. It is definitely geared more for families and teens.

Nice resort, awesome food!

The food and the service was the two best things about this resort! Buffet and all the a la carte's were excellent and everyone that waited on us was happy and very polite. The beach is typical mexico, just ok. It is isolated from the other resorts so you can't walk for miles in either direction because there's nothing on either side of the resort so that's different. My main negative issue is that we paid to upgrade to Diamond club and I was expecting a better view than just the mangroves a [... read more]s well as the service road being directly next to our rooms so we were woken up very early in the morning from the noises of the carts driving by. In my opinion the Diamond club is not worth the upgrade, the other rooms are just as nice and the butlers are hit and miss, some don't do anything for you at all. It is a very nice resort though and we loved the way it was laid out with the inside lobby area and stores etc, very modern and easy to find everything.

Stunning Resort

upon arriving we were greeted by a stunning Main lobby overseeing the central area of the resort and beach. We were shown the different areas of the resort by a representative which I thought was a nice idea until at the end of our little tour we were given a sales speech on timeshares. After being up early and travelling with two young children that was the last thing I needed to deal with. I had to adamantly put a stop to the pitch so we could get to our room and rest. The room was immacul [... read more]ate and quite comfortable. The shower was nice and roomy. The only issue with the room is there isn't enough drawer space for a family of 4. There were only 4 drawers. A nice sized tv with enough channels for myself and the kids. The kids pools were great to keep them occupied and entertained. All the adult pools were excellent as well. The beach was great with the only issue being the constant washing ashore of the sea weed and sea grass. They did what they could to eliminate that but just dumped it slightly further down the beach. a lot of garbage washed ashore as well and was mixed in with the dumpings and really should of been just trucked off the site completely as it was compounding the issue. We ate at all the restaurants except the Japanese. (kids refused..lol ) All had great service and food to enjoy. The Buffet is also well stocked and enough staff to keep it nice that you didn't have to wait long for any customized meal.

Beautiful resort

The resort itself was breath taking, food was amazing. The entertainment was good and had lots of variety. Only this that wasn't great was long wait times for restaurants. And there was a lot of little babies.

Great splash pool

We stayed in a 1 bedroom suite which was great. It was cleaned well everyday. The food was good & plentiful, the staff were really friendly & attentive. The splash pool for the kids was great, they loved it. The only negative was the kids club. They had arranged activities but no toys so my kids went to get their face painted and had to sit for an hour for their turn. ( I had to stay as the kids have to be over 4)They should really have toys to amuse the kids. They went to another activity which [... read more] was arts & crafts. They just spent 15 mins doing that and then they just put on the tv for them which was disappointing. The hotel is only 20 mins from the airport so the location is great. We would go again mainly for the splash pool as it had numerous slides to keep the kids entertained.

The BEST trip!! Amazing resort

Everything about this resort was amazing. I travel quite a bit and this resort stood out. Super modern and clean. Great pools. Better food than at home. Thank you Royalton for an amazing trip with my fiancé :)

Royalton Riviera Cancun Mexico

The resort and staff were amazing. There were a couple of glitches. My daughter and I got only one bed upon check in but we were moved the next day. And the room we did get was an adjoining room so we could hear into our neighbours room especially when they were having arguments. They happen to have an argument at 3 am in the morning so I called the operator and someone was dispatched immediately to solve the problem. other than that it was a beautiful resort and we enjoyed our stay. Rooms were  [... read more]clean and comfortable. Pools were amazing. Staff at the resort were very customer service oriented. The food options were great. The service by the pool for drinks was wonderful. The fitness staff at the resort were fantastic.

Beautiful resort

apart from visible garbage and plastic in ocean at beach, this resort was clean and well staffed. The kids club was decent and the pools were fantastic, except the posted hours of pools were inaccurate

Ultimate family vacation

We absolutely loved the royalton cancun!! We went with 4 adults and two toddlers in mid February. The food was delicious and they had a variety of foods every day. The à la cart restaurants opened early enough for our family making the experience easier. We really enjoyed the steakhouse and the Italian restaurant. The pools were warm and we never felt over crowded even with the resort at full capacity. Our room overlooked the kids pool and the ocean so we found it fairly quiet. The room itsel [... read more]f was quite spacious and we really enjoyed the rain shower. Room service is available 24 hours and can be ordered through your smart tv. We also loved the free wifi that was included. All in all, a great resort.

Great Service

This resort had all the amenities you could ask for. It's like they found out what stresses people out while at a resort and they eliminated them. Unlimited beach towels, not monitored. One lady said "there's no towel drama". We ate at the Hunter steak house 4 times, no problem. The buffet was great especially breakfast, I can't think of a thing they could have added to the menu. I went to the gym a few times and the equipment was fantastic. We would recommend this resort to our friends..... [... read more]. The beach service was wonderful and always lots of choices for seating and sun/shade options. The only complaint would be the water ( can't be rectified by the resort). The water was murky on 6 out of 7 days. So don't expect the picture postcard waters of other carribean destinations. There was also garbage floating in the water....not sure if it came from the immediate area or carried from the deep ocean...but I found that very disconcerting, and have to say I have never encountered this at any other destination, at home or abroad.

Beautiful Property

I thoroughly enjoyed my stay at the Royalton. The property, food and views were great, however, the staff was out of this world. From the wait staff at the buffet/restaurants, the cleaning staff to our friends at the bar, so many genuine smiles and assistance was provided. I would highly recommend the property solely on those tending to your needs. Food was great, drinks were plentiful, the pools were excellent and the entertainment was great. I will definitely be returning to this property.

Very fancy resort

It was a lovely resort! Much too big for my liking. Food was amazing, staff was friendly. Was not impressed with the wedding organization (for my friends wedding). Lots of kids, rooms did not get cleaned until late afternoon...

Amazing resort

My husband and I went for the first time ever on a tropical vacation and we loved it. We are already talking about where to go next. The grounds were clean. We saw in building 9 on the 4 th floor where someone had left their tray by their door. That was disgusting but besides that it was great. The staff were perfect in every way. There was one special gentleman at the buffet his name was David... very attentive, carried our plates for us. Never have I had service like that. The food was good. T [... read more]he ones in the hallway for the timeshare stuff not so much. Would we go back? In a heartbeat.... thank you Royalton. Steve and Lise Miller

Not enough Mexican feel

Despite being only 2 years old, the resort felt rundown. Despite being a suite,the room felt no different than what you would get at a best western. We were constantly being harassed by people selling timeshares anytime we left our room. Despite saying no, they continue to persist. Not enough activities for kids 9-12. All kids activities are geared to younger kids. No, Mexican feel to the resort. The music playing was all top 40. The restaurant options for lunch are lacking unless you [... read more] are sitting in the pool area. No snacks throughout the day which makes it hard when you have kids. This was our first trip to a resort and based on what was offered there we were very disappointed.

Good time

The resort itself was very nice. Pools were clean, rooms very nice. Did not like the people selling time share, very bothersome. Food was okay. Lots of choice at the buffet. Hunter's steakhouse was okay, food could be hotter. I would give the service at this restaurant a five, could have been better.

The best resort

The hotel was breathtaking. From the moment of arrival we were greeted at the bus with drinks and wet towel ettes. The check in was effortless. The rooms were clean. The grounds were well maintained. The food was 5star. The staff were more than willing to satisfy. I would go back again and recommend this resort to everyone.

Not what we expected

Based on the reviews of this hotel we were looking forward to a comfortable stay. We had brown water come from all of our taps. Our roof top pool was also full of bugs and not cleaned properly. In fairness to the staff they did move us to another room but little things kept going wrong. Definitely not a 5 star.