Beautiful Resort

The buffet is excellent and incredible choices and quality and the restaurant Doraldo has excellent sea food. I tried the sea bass and I think it was the best sea bass I ever had. The property is very well maintained and the service on a whole were very good. The hotel seems environmental concious and was discontinuing the use of straws in drinks. I enjoyed staying at the Hideaway which is the adult-only section. The view from the lobby is incredible with the panoramic view of the ocean [... read more]!! I would go again!

Awesome resort

The resort is just 15 mins from Cancun airport. Great buffet restaurant with excellent selection of food. Room is spacious and clean. We booked the hideaway adult only section. I like the resort's lay out, all restaurants are central near the lobby. Only watched one magic show on our final night, it was really professional and surpassed my expectation.

Mostly up to expectation

The beach was not usable, full of seawed.The water activities advertised, were non-existant. The resort was isolated,surrounded by swamp (they called it a "mangrove").Very long , narrow driveway to the entrance.(maybe a mile). Although the general design was interesting and elegant "open concept", the workmanship was poor. Food and .Service good..10 differnt restaurants to choose from, All but one, excellent. Avoid the Hunter Steak House. Chewy steaks, poor food.. Beware ot the 90 minute timesha [... read more]re pitch. . There is a another hotel starting construction next door. Will be niosy in the future. If you choose a room overlooking the "mangrove" expect an ugly view and odor of sewers. Overall we enjoyed our stay.

Beautiful Resort, Don't Book with Sunwing

We stayed at this resort as a couple (newly engaged) in mid January 2018. The resort itself was amazing - food was top notch, service very professional and courteous, and the rooms / pools magnificent. I will surely come back again and stay in Hideaway again, though likely as part of Diamond Club to get a few extra perks such as the day beds at the beach. All a la cartes were excellent and we got in promptly upon arrival even at prime meal times. The buffet was also very good with lots of fresh  [... read more]food stations where food was made to order. There were vegan options at every restaurant and I always found food to eat when needed. We even received "surprise" room service of champagne and chocolate covered strawberries one afternoon! Every disappointment we had during this vacation were caused by Sunwing....First our flight was delayed both ways - I realize delays may happen but we never received any indication that there would be delays or any explanation as to why they occurred. The resort is only 20 minutes away from the airport and us along with 3 other people had a small van to share on the way there. By this point we are all hungry / thirsty since the flight had been delayed about an hour. The driver of the van took us to a completely wrong resort (Royal Hideaway instead of Hideaway at the Royalton) which ended up costing us over 2 hours by the time we got there and drove all the way back. The driver still had the audacity to ask for a tip after all of this... On the trip back to the airport we were on a huge bus that was filled to the brim weith screaming children and stopped at multiple resorts. I would recommend for people to arrange their own transportation and fly with a different airline, but to definitely come to this hotel!

This resort is outstanding

the entire facility was flawlessly clean and the people working there wait on you hand and foot all of the food was excellent as well as the premium liquor, the workers at the pool and the beach set up your seating area

Amazing resort!

The hotel was very well laid out. The Hideaway section offered a great adult ambience but the Royalton pool was also nice. What makes this resort experience so great is the staff. Everyone we encountered was so friendly and nice and gave us excellent service. The food is also very good. Not one bad meal. Some meals were meant to be savoured and so the service was slower so you could enjoy the experience. This was our second time visiting this resort and we would go back again.

Great resort

Had a wonderful stay at the hideaway royalton riviera cancun. Great service .Awesome room . Great food . A special thanks to Raul our beach waiter. Enjoyed the adult only pool area and beach. The choice of restaurants were great.

Hiding away at the Royalton Riviera Cancun

We stayed in the Hideaway section of the Royalton in December. We also chose the Diamond Club option. The GOOD - - Fabulous resort, contemporary furnishings, very clean including all the grounds. - Well appointed rooms with comfy beds, rainfall showers, safe for valuables, mini bar, room service large flat screen TV with a huge array of channels including HBO, TNT, Space, etc. The TV was the control centre for all the programming at the hotel and info. - The room also had a lot of outle [... read more]ts both normal 110v and USB. That was super handy. Wifi service was top notch (great connectivity). - Our butler Miguel was fantastic -- he decorated our room for our anniversary and always was looking to see how he could make our visit a great one - The buffet is the best we have ever had at an all inclusive resort - a large assortment of options including a gelato bar (the cinnamon and chocolate were our faves) - A large array of options for dining. - The breakfast at the Dorado was wonderful. Close to the beach and nice to be served. - Friendly helpful staff - Lots of comfy loungers by the pool - The resort is a mere 15 minutes from Cancun airport. The NEEDS IMPROVEMENT - BEVERAGES - The house wines are really not great. The champagne was ok in Mimosa's but not so great otherwise, and the other house wines were not great either. We don't require the most expensive, but we have stayed at other resorts where the house wines were considerably better. So if you want a decent bottle of wine - spring for something on the list. The cocktail menu was quite good though! - ROOM CLEANING - we let our butler know we liked our room cleaned in the mornings. One day we came back to the room mid afternoon and the room had not been touched even though we had been gone about 6 hours. It took 3 calls and 2 hours to get it resolved and get us clean towels so we could bathe for dinner. That was not great. Giving credit where it is due - our butler went the next day and made sure our room was made up! Miguel was fantastic! - We had some minor glitches at some a la carte restaurants. It wasn't that busy as we went in mid December, but they brought all my food at once at Zen (soup, main). Also, my hubby got served his beverage right away and I had to ask twice for mine. Then they come and apologize to my hubby, when his meal was fine. Odd that - apologies should go to the person you inconvenience folks. - Also the elevator was not working 2-3 times when we were there -- however it was not far to take the stairs and if one needed an elevator there was one a little further down the road All told, it was a great experience and we thought the resort was beautiful. We would likely go back and hope that the resort finds the feedback worthwhile. Note -- I would likely have given the resort a 4.5 star if I could have

Beautiful Resort!

Very nice resort but too far from the city. There was also a really strong sewer odor in all the elevators. The staff were helpful but couldn't speak English very well. The concierge was always trying to sell us the resort credits. To top it off, my husband sprained his ankle going into the ocean. There should be signs up alerting the people to be careful going in because of bumpy sand when entering. Hotel was nice enough to lend us a wheelchair for the remainder of our stay. The washroom is ext [... read more]remely small.

Great resort and the most fabulous holiday

Excellent services...Room was impeccable, food was fantastic and always fresh. Beach facilities was pare great. The employees at this resort are what have made all my stays so enjoyable. The staff is very friendly and helpful and always interested to hear about your day and greet you with a smile! I also enjoy the food at this resort and it has a great variety and even the buffet is phenomenal. The beach was beautiful. The sand was so beautiful and the resort had ample lounge chairs for the beac [... read more]h and we found spots with an umbrella most days for shade. We would to thank our two Beach Bulters Enrique and Carlos for there service with a smile. Been going to Hideaway every year since it open and always looked forward to meeting up with Carlos and catching up with the last year. Everything as this resort was beyond my expectations. Food ,Service, rooms, property 100% wonderful highly recommend this resort.

Awsome Resort

This resort is perfect for someone who wants to stay only at the resort and enjoy the beach, restaurants, and simply relax. The airport is only 30min away - makes for a very quick trip to/from the resort. The adults only section is perfect ... great service, and great food. The beach is steps away. The ice cream & coffee shop on site is perfect .... great selection. Also, we booked with Brenda Melo, she was a great help. Highly recommend talking to Brenda. Have fun!

Lots of changes

Hotel still nice but they no longer have casino but still advertise it and took a $600 us dollars deposit on credit card and said they'd credit it back on check-out day they didn't and now I have to file dispute against the hotel with credit card company. The bar rail isn't refilled daily anymore and they expect you to make a 26 ounce bottle to last the entire stay. Very disappointing to pay top dollar and get sub par services.

Beautiful Resort

The resort as soon as you pulled into the parking lot was beautiful, the view from the huge lobby over looking the ocean was breath taking. It was a very new and very modern updated resort with some many pools and some many restaurants. We stayed in the hideaway adults only section and paid extra for the diamond club package. I would highly recommend the diamond club package we never had any issues getting reservations for any of the restaruants we were seated right away, and the food was amaz [... read more]ing everywhere, including the buffet. The beach was beautiful with white sand beach and keep as clean as possible everyday. There wasn't any place in the resort we didn't love. It is a pricey resort but well worth the money, I will be back again.

Not for those seeking adults only

Great beach and the restaurants are good if you can stand screaming kids. Room service not good we had to call for towels almost daily. The morning we left we ordered breakfast from room service it never came, we called for the bell boy but thirty minutes later we had to struggle with our own suit case up three floors to the lobby with my wife having a broken arm. This was our second visit to this resort but standards have really slipped in six months so we will be looking elsewhere in future.

Great week away at the Royalton!!!

Stayed at the Hideaway section of the Royalton. Great service and food, several a la cart options and no reservations required with no limit restrictions. Beautiful beach but unfortunately there was quite a bit of seaweed but resort did their best to keep the shore line clean. Ocean water beyond their control. Beautiful rooms and well maintained resort.

Really nice resort

Accommodations are first class, up-to-date and beautiful. pools were great, beach was nice white sand although some seaweed. food was good, drinks were good. would go back. only downfall was the a la carte's for booking. it was basically first come first serve which made for wait times. wasn't a huge deal to us cause we were there without our kids and had no real timelines but I could see that being an issue for some.

Spectacular, Pristine, felt like royalty

The hotel was astounding! Clean, well laid out, and beautiful! The food was exceptional. The pools were perfect. The staff was so friendly. Events and night life - amazing! We will definitely return! Heather, from Trip Central was correct in recommending this to us. We had the swim out suite, and really liked having our own private pool. We got bottles of champagne in our room, top shelf liquor, amazing steaks and lobster, fun beach parties and beach romantic dinners - all for free! The g [... read more]ym was amazing - way better than any Goodlife, with tons of free classes (yoga, boot camp, trx, spin) We loved the pool activities - foam party, coconut party, live music, beach exercise! All in all, an amazing trip!

Royalton treat you like Royalty!!!

Most amazing exceptional resort. My husband and i renewed our vows here and we can not say enough. We had Alonso chexk us in and upgraded us to roof top suite , so gorgeous. All of staff, food, grounds and drinks entertainment was top notch. Heading back in september for 10 days , 7 was not enough for us

Royalton Riviera Cancun - Hideaway

This hotel was fantastic. Everything about the visit was top notch. From the moment we arrived until the moment we left the staff was warm, welcoming and went above and beyond to help us. The rooms were clean and comfortable, especially the bed. I read a lot of reviews that the mangrove facing rooms should be avoided, however we loved it. The Mangrove facing rooms were the quietest on the resort, there was lots of wildlife to look at and the sunsets were gorgeous over the mangroves. Addi [... read more]tionally there was absolutely no smell. One small criticism is that perhaps they could install some sort of shade which can be pulled down on the balcony as it does get excruciatingly hot out there during the day. The food was fantastic and there is a lot of choices of places to eat, we went during the U.S spring break so without Diamond club reservations it can be a long wait, however this wasn't really an issue if you went right at opening. Also likely not an issue if you avoid spring break. Beach is great, it was windy so there was some seaweed but the resort is great about going ahead and getting it cleaned up, not a big deal. The beach could use some more shade, there isn't a lot of places where it is shady and unless you are diamond club you need to pay 75.00 U.S to rent a day bed. One hint....if you ask the beach butler after 4 you can chill there for free, but need to find your own way until then. One other small note, if you make friends with the staff they will go out of their way to find you a shady spot, even when there are none to be found. Towel game doesn't really matter here, they remove people's things if they have not come back for awhile. Normally they do this when other arrive and cannot find a spot. The butlers at the pool and beach hold onto their things and keep them safe until they return. If you are looking for adults only, I would suggest staying at an adults only property. The Royalton is good for offering the best of both worlds, but most of the amenities are on the adults only side and there are a lot of children and teens on the main side, so if you want a quiet kid free vacation try and the VIM instead. That being said the property on the side of the adults only portion of the resort was starting some construction while we were there, it is our understanding that they are expanding the property, so it may offering more in the way of adults only in the future. Still overall it was a great stay, the property is amazing and I haven't seen better entertainment anywhere in the area! One night there was a sea doo in the main pool and a man with jet boots flew around the pool, it was awesome! Additionally do check out the fire show and the Mayan show, they were a must see. From the staff, if you have the chance to meet Estoban, Emilio, Elizabeth or Ashanti ...take some time to get to know them. They were our favorites and went WELL above and beyond for us!

Dissapointing

Travelled with my boyfriend on our first trip together, excited to go to Mexico for the first time. Booked through trip central with marnie, who was amazing and very accommodating. We have stayed at royalton resorts in the past so we had an idea what to expect. We wanted to take advantage of the room selection service offered on the website but it kept stating our reservation was not available and I would recieve an email once it was. I never received this and we emailed and called royalton man [... read more]y times with no response. Upon arrival at the airport we had no idea what was going on, taxi services were hounding us and we almost got into one until we saw an air Canada rep ago advised us we had a bus that would be taking use taking sunwing in the past, this was all communicated via email. Upon arriving at the resort, everything was beautiful and we were excited that we got an early flight, arriving at the resort at 12pm. Check in advised that the room wasn't available until 3 and there was no possibility of room selection, we were very disappointed and wanted to speak to the manager Sylvia. She advised that there was nothing she could do, but she would contact us in a couple days when something was available, she never called. We then needed to wait, with our baggage for 3 hours until our room was available. Finally arriving in our room, realised it was exactly where we did not want, facing the mangrove. The rest of the trip was good, with the except of the staff. Overall resort, food and entertainment were great but bartenders and servers weRe rude and unaccommodating. We booked a 400 Canadian spa package and they forgot to add two services. Check out was stressful as they forgot to give us a check out slip so when trying to get on the bus the bell boys wouldn't allow so we had to go back to check out.