Best time ever

I had a blast, met a lot of great people, perfect fascilities, good buffet style food, excellent drinks and unforgettable cappuccinos, the beach was excellent with white sand, blue ocean and clean. My room was perfectly clean, all areas of the resort were well taken care of. I will book again in future, a resort well worth the money.

Best Resort

Its our first time to travel to Cuba and we got the best hotel! We love the location beacuse is out of the mainland. We love the scenery and feels like we are home. Then, great service,great people and amazing hotel! Definitely we are looking forward to come back!

Children galore

The Warwick Hotel on the Cayo Santa Maria is a very new, clean, impressive hotel. I was charmed by the numerous lobbies, snack bars, a la carte restaurant one can visit in the resort. The gigantic pool had plenty of room in the shade and the staff kept you supplied with cold drinks. Everywhere, young children and babies could play and swim and the young parents and grandparents could entertain them without stressing out about disturbing the other tourists. The buffet offered plenty of fresh vege [... read more]tables, fruit, fish and chicken. There was pork and goat and beef as well. Nevertheless, people seem to prefer the counters where the cooks made pasta, fried fresh fish and meat, fried rice and other delicacies. There were sporadic line-ups, depending of your luck. The young staff in the cafeteria was especially friendly and wanted to communicate but their english was not sufficient to support any kind of conversation. I would strongly recommend this resort to families with young children.

WONDERFUL, ATTRACTIVE, FANTASTIC RESORT

I traveled Jan 17-24 2017 with my husband and two kids ages 5 & 8. Our flight to Cuba was great. Checking into the resort was a breeze. We enjoyed this resort very much. The staff were friendly and always there to help you with whatever you needed. The resort is massive, but there are always carts driving around the resort grounds to assist you if need be. Its so spacious and the grounds are gorgeous. The gardeners are always out as soon as the sun rises keeping the grounds looking fresh a [... read more]nd radiant. The food was amazing. I heard the food in Cuba isn't the greatest but with this resort you won't be disappointed at all. We ate well. The chicken, beef, and pork were nice and thick, grilled fresh right in front of you. Each station had a chef to cook your food fresh. Breskfast, lunch and dinner. The food was amazing. My favourite was the pasta stations. My chef Alexander was so good. He added all the ingredients I wanted with a little extra Vino Blanco. My son is a picky eater but he loved the seafood station as he enjoyed the white fish they grilled for him just the way he liked it. They do not disappoint at this buffet. They have 4 restaurants to make reservations for. All of them were really good and very tasty. We booked a tour with the Sunwing representative on site and chose to do the catamaran. We got to do snorkeling, a dolphin show with some interaction and lunch at the restaurant. The catamaran also served drinks unlimited. You can swim with the dolphin for $10.00 pesos which is what I did with my daughter. Well worth it. The entire tour was amazing. We started at 8am and got back to our hotel at about 5pm so it was a nice day out of the resort. Our hotel room was on the ground floor of our building. Our building had some plumbing issues with the shower drains on the ground floor but they were promt in fixing the problem. The showers were so soothing. The rainfall showerhead and handheld shower did the job. Felt so relaxed. The rooms were well maintained by the cleaning lady and the rooms are beautiful and modern up to date. The resort is about 2 yrs old. The 24hr snack bar was also good. The pizza was the best item on the menu. My personal favourite. My kids and husband enjoyed everything else at the snack bar. The pool was so big with different sections to swim in. The pool bar was nice and Luis and Armando were awesome bartenders. They brought life to the pool bar. Funny guys. The beach bars were great as well. Once you enter the beach you have somebody there to help you find a spot and grab your beach chairs. The servers on the beach were quick to serve you too. The watersport activities were part of the resort so you could use the waterbikes, kayaks, and they had smaller catamarans for a small tip fee. $2.00 pesos. The kids club! My kids loved it! I loved the women who worked there. Amaya was by far our most memorable as she accompanied us to lunch at the request of my kids. She was amazing, and so friendly. We won't forget her or Kenia and the others. The nightly entertainment was fun to watch. The dancers performed for the crowd and looked amazing. Towards the end of the show they danced with the crowd or brought us up on stage to do a little slasa. This resort always has a themed night or event going on. Your never bored at this resort. 24 hr drinks and snacks helped curb your hunger and thirsts. Lots to do here. There is a market area just 10 minutes from the resort. There are 3 of them and even have restaurants and bars as well as a night club. The prices for souvenirs were great. We bought a bongo engraved with our names for $12.00pesos. And we also grabbed some other items. The workers are so friendly and pleasent and make you feel so welcome. All the Cuban people were a joy and pleasure to meet. Our bus ride to and from the resort lasts about 1.5 hrs. It was a comfy ride and the causeway was pretty cool. Seeing the local cities was a good sight to see as you get a glimpse of how the locals live. Overall, our experience at the Warwick Cayo Santa Maria was superb!!!!!! GOING BACK IN DECEMBER FOR CHRISTMAS!!!

Nice resort but needs improvement

I travelled with a group of 20. The grounds are beautiful and the pools are nice but the service could use some work and the washrooms need to be cleaned more often. We didn't expect great food as it is Cuba but the buffet could use more variety and the lines to get fresh meals were loooonnnggg, sometimes 45 minutes. We booked the A la carte restaurants but when we arrived to 2 of them we were told we didn't have a reservation even though we had confirmed earlier that day with the reservation [... read more] desk. A lot of the patio doors of the rooms do not lock. Bottles of water are not easily attainable. The bus ride from the airport to the resort is much further than I prefer. Next time. we will splurge and go back to Jamaica where the food is good and the service better.

You get what you pay for vacation!!

As you walk into this resort you first thought is stunning!!! Dont let it fool you!! Rooms are so so woth lots of little issues. Public washrooms are VERY nasty and Front desk and concierge are very difficult to get ahold of if needed. Grounds are very well kept but pool was freezing and not cleaned once the whole week. So by the end of the week it was mirky green colour. One of my families main issues was the buffet. Not vey kid friendly food and lack of heigiene. Cooks were undercooking chick [... read more]en serving it raw aswell as lots of cross contamination in the meat station. By weeks end we had resorted to eat cereal and toast all day long. Wait staff very friendly with children but not much entertainment for kids. I found them to be way understaffed in all areas and lots of lineups for food aswell as drinks at the bar. Dont let anybody fool you into thinking there is internet because there is absolutely nothing!! If they were to clean up and improve some things I would recommend them but at this point definitely not!!!

Excellent resort

Very much enjoyed my stay at Warwick Cayo Santa Maria. The facilities were clean and modern, the service professional and the beach spectacular. Catamaran excursion was well worth the cost. It included two snorkeling sessions and some time with dolphins. Food was plentiful but very mediocre.

Beautiful Location

Warwick Cayo Santa Maria was a beautiful resort. The pools were stunning and the beach was long with plenty of space for everyone on soft sand. This was unfortunately offset by staff who, while extremely friendly, didn't understand food safety or other cleanliness practices. We repeatedly saw cooked food contaminated with juice from raw chicken along with a host of smaller things - on several occasions we had to abandon a plate and try again. Similarly, the rooms were beautiful with huge walk [... read more]-in showers and decor you'd expect at a high-end hotel in Canada or the USA. There was even a modern TV and stocked/included bar fridge. Unfortunately the mattresses were uncomfortable, the sheets badly stained, and the comforter didn't seem to have been cleaned at all. This resort has so much to offer, if the staff had just a little more training and it could be an outstanding place to vacation.

The the warwick has to pick up on

Hi there we love the Beach's the bars on the beach the drinks we enjoy them very much sev was very good the food was not to bad they have to put some spice to it it all tease the same the room was clean we stay in the only think we had to call down every day to get are mine bar fill and wait for them to come do it every day this happen not good was not happy with that .the show were good at night enjoy them over all they need to get spices to the food and cook thing like the bacon longer it look [... read more] like it was not cooked to long not good when you are eating pork the lady's that bring you the drinks are very nice they have a hard time under standing you over all very nice hard working people would l go there again for a say no

Awesome trip

I travelled with my husband and two children 6yo and 4 months old and couldn't have enjoyed it more. I'm surprised it's not in better shape considering how new it is. Overall very friendly staff felt so safe with my family and the food was cuba what else can I say.

You will enjoy your stay at this resort!

Overall it is a gorgeous resort! The grounds are just beautiful. The rooms are exactly what you see online. Clean, cozy and modern. Nice variety of places to eat. The "a la cartes" were wonderful! The Buffet was what you would expect in Cuba. However the Smoothy station, fresh crepes for breakfast, stir fry/pasta stations makes up for the so so Buffet. Our room was located closer to the main resort which was a good thing as the washroom in the resort was not kept up to par. Overall we did r [... read more]eceive wonderful Cuban hospitality! We felt that the level of customer service was not the same through the resort. Ex. The downstairs bar near the theatre offers most of the nightly entertainment but the bartenders were not very friendly. The swim up bar bartenders were absolutely amazing "Ask for Luis" he's the best!!!! The snack bar servers would always greet you with a smile as would the buffet staff. The resort itself is fairly remote. Which offers you beautiful scenery and peace and quiet. No resort is perfect as there is always room for improvements. Overall we would give this resort 4 stars as the price of our stay and all the above made it a fabulous vacation! We can't wait to visit Cuba again. Note: This is a family resort and a couple without kids can will have a lovely time. Just keep in mind that activities and entertainment was geered to families.

Warwick review

Very nice hotel with modern room and large walkin shower. The beach is totally awesome. The staff was definitely NOT friendly at all,an example of this was a request for a teaspoon that turned ugly as we asked the wrong server who did not even correct us We were 3 people in the room and had to ask for face cloths and towels every day. Getting a beach towel was even worse. The pools were green even though they sprinkled chemicals The food is the same everyday and you be the judge when the past [... read more]a line is an hour wait compared to the grill station is only 5 minutes we paid $25 per person for the lobster dinner and got a half cooked lobster tail and the body was stuffed with peas and carrots.

Amazing staff!

We stayed at the Warwick from Dec 30th-Jan6th. Hotel/grounds Kept very well . Nice and Clean Housekeeping always did a fantastic job. We were in building 18. It can get very dark walking around certain areas at night, more lighting would be a great addition to your hotel for children/teens as well a adults who may have consumed a few beverages lol Hotel staff definitely a 10/10. Always made us feel welcome and went extra mile. Food: Chicken fingers are a must (however ran out half way th [... read more]rough week �) Snack bar was a favourite for us 24/7. Warwick sandwich a great option if you are not looking to head to buffet for breakfast as they have a few breakfast items as well. La Med for dinner was great! Beach: Amazing !!! A closer washroom would be a great addition as well ! Overall a great week! Looking forward to returning! � � �

Perfect Getaway

The Warwick is a perfect place to visit and leave the cold Canadian winter months behind. As is typical in Cuba, the staff are extremely friendly (guaranteed to make friends with the people you see often) and helpful. The rooms are cleaned everyday and mini fridge is always replenished with a bottle of water, two pops and two beers. There is plenty of things to do around the resort; beach volleyball, soccer, basketball, tennis, ping pong, foosball, billiards, lounging at the beach/pool, etc. How [... read more]ever there are also two markets nearby that sell souvenirs (smaller one is within walking distance along the beach). The coffee bar in the lobby and pizza at the 24 hour snack bar get an honourable mention as they served me well during my stay. The a la carte restaurants are on a first come first serve basis instead of a reservation system which results in some frustration due to wait times. Overall though, I wish that I could have extended my stay to enjoy the all inclusive life at the Warwick a bit longer.

Wonderful vacation!

Everything was great, the entertainment was good, the service amazing. The dining could use some work but still many options. The beach is unreal, and constantly kept clean from seaweed, the pool was a great place to tan, swim and play volleyball or have a drink at the swim up bar!

Perfect vacation

The hotel was very nice and modern. It was very luxurious and the workers were really really friendly. The quality of the resort was 10/10 for the price. Beach was beautiful with the reef. Will go again.

More than expected!

We really appreciated our vacations at Warwick. First the service was excellent. They were almost devoted to us! Our room was very nice, we even had a walkin shower. The landscape and flowers were magnificents. We also find the food very good. We were surprised since we had heard so bad comments. They even have expresso machines that make succulent cappuccino ! The beach was also very nice. It is possible to get there by three paths. We preferred the one on the right facing the beach [... read more] since it is more quiet and the beach is nicer. Should I say, we had a very good experience: neat, good, friendly and awesome!

Relaxing time!

This hotel was very new and clean, the pools were awesome, as well as the beautiful beach.. bar staff were amazing. There is no disco, so if you are looking to dance and party you need to go to local disco. I would definitely go to this resort again.

Beautiful resort

This resort is just amazing. Great staff. Food was fantastic gained 5lbs. Yikes. We stayed in the 900 block it was close to everything. Views were amazing. Pool was just unbelievable the pictures don't do it justice. Or room was beautiful. The grounds were luscious. But there are a few things that need a little attention. There is a skimmer grate that surrounds the pool. Very DANGEROUS! Our first day there I stepped on it and twisted my foot pretty bad. And during the rest of the stay we witnes [... read more]s a few people actually going through it. Some got injured pretty bad so beware! This could easily be remedied and I noticed the management was aware and did come down and checked it out. The hotel was about 35â„… capacity so service was great except at the lower pool swim up bar. We had to get out if the pool to get our drinks refilled. This can be remedied by adding a couple more bar tenders and actually opening the lower part if the bar. Maybe it will be fixed during peak season. All in all it was a fantastic trip and we will definitely be returning.

Beautiful Resort

The hotel and staff were amazing, the food and service was top notch. I will recommend this resort to my friends and family. I travelled to Cuba four different occasions and this has been the far most best Cuba location and resort that I have chosen.