Mirage experience

My impressions are first the good the resort is fabulous looking and the rooms are A-1. The grounds are in the early stages but well kept. Food was very good except the desserts need work very small portions. Very high end. Now the bad which there should be zero for a high end hotel but...we were without any hot water one night so no jacuzzi and the following three days there was just enough hot water when it was on full. There wasn't enough bartenders had to wait for a drink what I think was [... read more] too long. Ten to fifteen minutes. Also a lot of mosquitoes to deal with sitting in our cabana. Also my room key did not work three times and was a good walk to get it working at the resource center. I would recommend this hotel only if they had the money. Last thing my daughter was married there and was exceptional.

Wedding trip

The hotel appears to have been rushed to open and much of the overall appearance of the hotel suffered because of that. The tile work in the washrooms was particularly bad. It rained for a few days of our week so flooding around the pool area and around the shrubbery was bad. It meant that there were always workers there trying to drill and drain the area. The grounds didn't feel lush or tropical due to the small plants which I understand will take time to mature but it didn't give it a 'Car [... read more]ibbean feel' to the property and thus it did not feel like a 5 star property at all. The grounds at the Colonial and Elegance were much nicer. Also, I felt they didn't even have half the staff needed to keep things moving at the bars and restaurants which meant long waiting times.

Spend your money elsewhere & avoid disappointment

Gorgeous beach and layout of rooms but wow, what a hot mess! They clearly rushed construction of this resort and it shows. We travelled with a group of 15 family and friends. EVERYONE had an issue with their room & needed to be moved. From poor craftsmanship & construction we had leaks causing ceiling to fall apart, electrical/ power issues, air conditioning failures and safe problems. Room & roof repairs required - you'd never know this place only opened in Dec! Also, as mentioned we travelled  [... read more]in a large group & made reservations at the steak house - to dine together. However we were seated separately. The staff argued with us as to why they would or could not seat us at one table even though restaurant was at only 25% capacity. After much "negotiating" they accommodated us but what an awful experience. Finally, for the cost & rating, would expect better food selection & meals to arrive hot, but everywhere we ate, the food was delivered cold! Folks got sick at the Italian restaurant. Staff/mgrs cannot think outside the box. Our butler salvaged our trip, Carlos was wonderful and understood customer service. Fourth trip back to Punta Cana, first at this hotel - Staff were very nice but good leadership needed to truly make this a 5 star resort

Beautiful resort

The rooms and grounds were awesome. The beach was terrific, the best snorkelling on Bavaro beach. The water got deep quite fast unlike some other resorts beaches but still amazing. Beautiful gazebo at beach ideal for weddings. The staff were also amazing.... Maids did a super job cleaning, gardeners did a terrific job grooming and cleaning, bartenders were fantastic especially Jesuito and Hector and Sugey at the colonial club beach bar. The food was good for the most part, some dishes we didn't  [... read more]like but could always find several good ones. We spent two weeks here in February 2017 and would highly recommend this resort.

Will grow to become an amazing resort

We spent 7 days at the Majestic Mirage in early February 2017. I will be thorough, but want to make plain that we had the time of our lives and think it will be a great resort in the future. The staff were almost all wonderful and went above and beyond. Our maid Concepcion was great. She always had a smile for us and did her job very well. Our butler Jacobs was direct and professional. Tried his best to accommodate anything we requested. Unfortunately he only sought us out twice, but did [... read more] set up our room on Valentines day. We believe he had a larger group to look after that week. We had the lovely Janette help us out at the jewellery store where we picked up a little something for Valentines. The room was beautiful at first glance, however once there for a bit little things started to pop up. It was MUSTY! And the ceiling in the second bathroom had mold on it. They had, had a scented candle going upon our arrival, but it gave me a headache so I wrote a note in spanish asking that they leave it snuffed. I should have left well enough alone. We needed to open the doors up every day to air it out, which led to mosquitos. Lol. (They loved me but not my hubby) There was a two person shower that we utilized every day. When one person used the one farthest from the door the water soaked through the rolled towel on the floor and spread about a foot into the bathroom area. When both were used with two towels rolled up against the door the water washed all the way to the sink. So the floor is VERY clean :) Our toilet wouldn't stop running on the third day and after texting our butler and not getting a response we contacted the concierge desk. They sent a man up right away. Later the same day we did run into our butler and we mentioned that the night before the air con had stopped working (every night we would awaken hot and I would have to manually turn it on, however this night when I tried it went to P03 and started blinking). I recorded it and it came in handy when the two repairman arrived to fix it. Lastly, it seemed as though the finishing touches were rushed and there was paint where there shouldn't be and grout missing in spots or splashed on areas it shouldn't be. AGAIN....these are tiny things that we noticed and then ignored. Overall we are not a high maintenance couple, but the odour, air and issues were a small disappointment. This was not a cheap trip for us. Having stated what was..... We still had a wonderful time. We will probably not return but its because we will try something new, not because of the issues. We would recommend this property to other travellers as the outdoor space, pools, restaurant and beach are all top notch! The steakhouse is great! The rooms will come. They are working hard every day to perfect it.

JUST AWESOME

This resort although brand new does have some problems but the staff are real quick to get the problems ironed out. My husband and I stayed at this resort from Jan 11-18, 2017 We had a great time although the weather was really lousy. We had the adult suite, highly recommended. Our personal butler was Pablo(short) and he was amazing. There were 2 Pablo's. If you need something...ask Pablo. We were in building 3 on the top floor, facing the pool and the ocean. Hot tub on the balcony. We h [... read more]ad two sliding doors one off the bedroom and then the sitting room. Two bathrooms. One shower but there were two showers. Both a rain shower and hand held one. They both did not work all the time but again one of the little problems. We had maintenance up to our room because the air conditioning started making a horrid noise. Maintenance was there in like 5 minutes. Eddy was great. The housekeeping staff were excellent, the people who filled your fig, replaced towels....my goodness there were so many people in and out and everyone having a different job. Kind of hard to keep track of them all for tipping. The restaurants were very nice again a few problems/ Francesca is the Food Manager. She does a really fabulous job. Patricia is the Manager of the resort. She will try to fix any problem that you have. All in all I think in a few years that this resort will be one of the best got to go to. I say a few years only because the vegetation is really young yet. If the young vegetation does not bother you, this resort is great. The pool was still filling up when we were there but it was full by the time we left. Lots of bars to quench your thirst and the wait staff were really pretty great. I give this resort a 4.5 out of 5

Will be Amazing Resort

I think this resort will be amazing in time. Our room was very nice, we had no problems at all. The fit and finish was not there. The groute on tile work is falling out already and the shower drain doesn't have enough slope so the water drains into the bedroom area. We had a swim up room, the 1st one we were assigned was on the outside of the resort facing the bush, if you like a quite spot this is good, but remember there are no swim up bars and nothing to look at but bush. We were able to [... read more] move to the center of the resort where you saw activity, people and a swim up bar to go to. Our room had a 2nd powder room easily accessible from the pool. The swim up room has its own steps to access the pool. The grounds are coming along beautifully as they are young plants growing. Well lite walkways. The food was not always labelled which makes it difficult to know what it is, it was plentiful and fresh. In general our trip was amazing, the staff was out of this world, they look after you well, the resort very clean. For a brand new resort things are running fine, they will only get better! We would go back.

Majestic Mirage in Punta Cana

The resort is elegant, high end quality, and amazing. The service is superb. The staff are friendly, helpful, caribg, polite and respectful..The food is delicious, the beach is pleasant. Entertainment very satisfying.

5 Star Potential when completed

We arrived on Christmas Day, it had only opened on Christmas Eve. It took a few hours to actually get into our room but we were shown around the resort and ate at the Marketplace Buffet while we waited. The Pros: Our Butler Cristobal was a fantastic guy - efficient and accommodating! He made us dinner reservations, brought us bottled water, beer and wine glasses to our room, and took care of whatever issue arose - which saved us precious vacation time! We found most of the staff extremely  [... read more]friendly. The A'La Carte dining choices were fabulous, but we didn't go to the Italian or Sushi restaurant. Our suite was clean, spacious and luxurious - definitely 5 star quality. The Bali Beds located pool and beach side were comfortable and really made us feel like we were on vacation. Because it wasn't completely finished, it was very quiet for most of the week - which was a great break from our busy lives. The Cons: As the resort wasn't fully operational, we didn't feel like we got the full vacation experience. The salon and gym were not ready. The gym opened mid week. Some of the pools were still being worked on so they were not usable. There were workmen everywhere - but they made really good progress as the week went on. We had air conditioning issues one night and day but it was resolved and our Butler, Cristobal, kept us informed of what was happening. The A'La Carte restaurant staff were still getting familiarized with the menu, etc. and sometimes our food was either served a bit cold, late, or under/over cooked. This got better as the week progressed. I think my biggest concern was that most of the public washrooms were either not working or being completed as we were using them, and they rarely had hand soap. Bring hand sanitizer or wipes! I think that when they've worked out all the kinks and it's completely finished - it will definitely be a beautiful, 5 Star resort. The staff work extremely hard, please consider bringing extra money to tip them - they really deserve it! My husband and I would definitely return.