Barcelo Maya Palace: Really Great Resort

Amazing beach and clear water for snorkeling right on the resort! Great service all around with the dining, cleaning of rooms and bar service. The rooms are great - we went premium which I would definitely recommend! The only challenge was getting reservations for a large group of 18 people at the restaurants.

Barcelo Maya Palace: Beautiful Resort

The hotel was great. The rooms were large and the beds comfortable. The service was amazing. The staff were responsive and friendly. The food was very good and there was lots of variety. The beach was awesome! The fish were happy to come in the shallow part of the water.

Sandos Playacar Beach Resort: The great family Resort

Overall, this resort is a great place for all ages, but especially for families. The beach and nature were amazing. Cleanliness and service are the most successful points of this resort, which through the wonderful and very kind staff make the stay at the resort even more desirable. We sincerely thank agent Sandra De Faria for suggesting this resort.

Sandos Caracol Nature Resort and Water Park: Meh-xico Vacation

The best part of this hotel was the staff, aside from one who checked us in and set us up for a "lunch" at the Royal Elite part of the hotel, which is for returning members only (we had purchased the select club adults only package). We were told it was just a chance to see what it was like and would be 90 minutes tops. I was also told that this was the only part of the hotel which had a swim up bar (later found out this wasn't true, the family pool does as well). We meet him the next day and [... read more] he introduces us to a man who would take us around. Well, this lunch (we had tacos at El Nido, a restaurant we already had access to) turned into a sales pitch. We were brought over to the Royal Elite side of the hotel and shown a model suite. All the while being told that our side of the hotel served bad alcohol that would give us a hangover, and commenting on how much nicer this model room was compared to ours (this is the second day of our 7 day stay). More sales stuff about how online sites that offer packages purchase a bunch of rooms and sell them, while he could get us a deal for $1 a night for the room, we just have to book flights. More sales pitch that confused us, I started thinking it was for a timeshare (something about not being able to book certain dates??). Then off to his office where he shows us pictures of different Sandos resorts around the world. At this point we are not biting, so he brings in his boss. Finally, after 2+ hours (when it was supposed to be 90 minutes total), I explain we are not interested and the good reasons why. We are promptly ushered out. Lame. On top of all this, the select club package is supposed to give you priority seating and reservations for the restaurants and buffets. Many times we waited in line for the main buffet place. The food is ok but lacking in many ways. Too many items were overcooked, dry and bland. We saw one of the made-to-order cooks at the main buffet using the same tongs to touch raw meat and chicken as to serve the cooked meats. I didn't even bother trying anything from that station after that. Halfway through our stay, the 24 hour room service stopped. We were told we had to go to the El Nido restaurant and order from there off a different, smaller menu, which no longer served any breakfast items. The shower leaked all over the floor due to there being a gap at the bottom of the door, and we had some kind of leak in the toilet closet. The pros (there were some), are the staff was extremely friendly and attentive; there were all kinds of animals around (coati, raccoons, a peacock, turtles and monkeys); there are on-site ruins (!!!), and the foam party.

Royalton Hideaway Riviera Cancun: Amazing Resort

The accommodations were modern and clean, the grounds well laid out and everything we needed was readily available. The staff were great but there were several standouts. The breakfast staff, Goddy and Abraham in the Hideaway dining room were attentive, pleasant and their warm smiles started our day off right. Edgar at the omelet station is fantastic as well, make sure you get an omelet from him before you leave, he made ours just right every day. Sunrise yoga with Eddie and Astrid was anoth [... read more]er of our vacation highlights, we were led through calm yet challenging sessions with an amazing view each morning. If you're staying at The Hideaway make sure you dine at The Dorado and ask for Carlos to wait on you, what a gentleman and professional. We are planning on returning as soon as we can, this resort checked all the boxes for us and it's only a 15 minute trip from the airport!

Valentin Imperial Riviera Maya: Beautiful resort

Amazing resort, relaxing and a great time, all the staff were amazing, the grounds were really taken care of. Ac worked amazing in our room, food was amazing, breakfast buffet had lots. The resort is mainly an older crowd we were part of the very few young ones there. only negative thing I have about the resort is there isn’t music the whole time at the pool which is weird. Johnny at the pool bar is an amazing bartender and will be the reason my wife and I come back. Best mojito I’ve ever gotte [... read more]n. Genuinely good dude.

Bahia Principe Explore Akumal: Overall a nice place to holiday

My husband and I went to the resort for our honeymoon. After many attempts to let the staff know it was our honeymoon, we were underwhelmed Food and buffets were great, the restaurant booking process was not ideal- a la carte can be booked in advance with no limitations, so getting in to the highly rated restaurants was virtually impossible. Room service was a life saver. The beach was decent, lots of seaweed on adult only side. The room was nice and spacious, we had purchased the ocean view ro [... read more]om and it was beautiful. The sliding door was not tracking properly though and so a lot of warm wind was whistling in at all times of the day/night making noises and not allowing the room to cool down properly. We made the best of it.

Grand Sirenis Riviera Maya: Wonderful experience

The hotel was very clean and efficient. There were some closures due to the renovation but overall everything was excellent. The rooms were spacious and comfortable. The food delicious in the restaurants and always great at the buffet as well. People were friendly and helpful. Would gladly go back again.

Bahia Principe Explore Akumal: Great holiday

We had a nice holiday, but it’s not a 5 star hotel. Pros; Best thing about this hotel was the Food selection. Restaurants al a cart were great, but make sure to book ahead. The adults only beach was great it always had lots of chairs available any time of the day. People are very friendly and attentive. Con’s: We upgraded to ocean front villa 47 and room needs a huge overhaul. You could not get a chair at the main pool if you didn’t reserve early enough. At 6 am all the s [... read more]haded loungers were taken. The water at the pool was way too warm. Not cooling at all. Wish there were staff available bring drinks around pool and beach.

Riu Palace Mexico: Wonderful Resort!

This was our first time at this resort. My husband and I will definitely go back again . The staff was amazing, the food was delicious , and the accommodations were comfortable. Furthermore, they keep the hotel super clean at all times. Easy access to the beach. We always were able to find a beach long chair , no matter the time of day. A few things that could be improved was the size of the toilet in our room. We had a Jr Suite, which was very spacious. However the separate toilet a [... read more]rea was very small. Also, the ladies bathroom that was at ground level next to the Mexican Restaurant was often not very clean, compared to everywhere else in the hotel. We did not use the pool, because it was extremely hot . Not refreshing at all. We preferred just going to the ocean. Having said that, everything else was great. We enjoyed the night entertainment, the staff was very friendly and accommodating. Great resort!

Dreams Jade Resort and Spa: Great resort, horrible food

If we were coming to this resort just to enjoy the pool, rooms, staff I would definitely come back, but unfortunately the food was mediocre and the same thing everyday. We had some trouble with check in and constantly being told to check back in an hour, after 5 hours of waiting after being told our room would be ready in 1 hour, we finally got our King suite tropical view. Room was clean, and nice no issues with the room. We were celebrating our anniversary but surprisingly didn't even g [... read more]et a card, or bottle of wine or anything (which in the past at other resorts this is normal). Resort itself is well laid out all the restaurants/shops are in the main area. We never ventured over to the preferred side as we never needed too. Pools never felt over crowded even with the main one, being closed for a day to clean up some baby poop. By far the best was the infinity that overlooked the beach area. There was never a free chair by the pool even in the sun. We often found a drop spot to put our stuff and just spent the day in the pool. We were celebrating our first vacation without our young kids, so we were enjoying not having to be up at 6am everyday which seems like you need to, to snag a pool char. Can rent cabanas we were quoted $100 usd a day others were quoted different prices. Beach is small but that's fine by us as I hate walking foe miles through the sand to get to the water. Because the water was so close when you were in the infinity pool it felt like you were right there. Food. Honestly there was never not something to eat, but your going to wait in long lines to get in and at the buffet wait in long lines to get made to order meat/fish/eggs. Fruit was subpar not even pineapple which I love nothing more than pineapple on vacation, they had lots of apples which were bland. Food being restocked at the buffet took forever,. A la carte. The only one we thoroughly enjoyed was the Asian/Tepenakyi. Every other restaurant was meh, and dessert was bland and unappealing. Staff work tirelessly, most have a smile and genuinely make you feel welcomed, there are always those that seem like they hate life and show it in their customer service. Honestly for the price you pay now for vacations, especially booking last minute and still spending a big chunk of change I expected more for my money.

Dreams Tulum Resort and Spa: Jim Oneill-Wonderful person and agent who saved our bachelor party

Jim Oneill from TripCentral was amazing and deserves recognition for his great work. He helped me save a 7-person bachelor party trip that was jeopardized after a bad interaction with another travel agency. I contacted him with our goals for the trip and he immediately helped us and provided a trip package within the same day (on a Sunday!). Since it was the weekend, we had everything booked by the following day and everything went smoothly from there. Jim checked on us and provided all the  [... read more]info we requested on short notice. His rate was the best rate I found across numerous agencies. Thank you Jim!

Barcelo Maya Tropical: Exceptional hotel!

This hotel far exceeded all of our expectations! I travel quite frequently and this hotel by far is a winner in every way. Entertainment, food, beach, cleanliness, service. This is one resort that I would highly recommend to family and friends going forward. Thanks to our travel agent - Wendy Harrington - for the fabulous recommendation!

Akumal Bay Beach and Spa Resort: Fantastic Vacation!

The renovated suite was beautiful. There’s lots of updating needed in the hotel but once completed it will be back to its full glory. The beach is superb, service is as warm as sunny July! Food is good. Some stuff better than others, but we were able to find something great to eat in every meal. Hotel is perfect for a quiet relaxing vacation, if you are looking for activities and a partying atmosphere, this is not the place. We fell in love with Akumal and will certainly be back!

Platinum Yucatan Princess: Excellent resort overall, staff that make a difference

A good experience through Cancun Airport, and an early arrival at the hotel with a room that wasn't ready allowed us to meet Israel the doorman. He remembered our names for the 10 days we were there, and that was a very personal touch that set the tone for this trip. He wasn't the only staff member who had great memory and customer service, Brian from the wait staff (Italian Restaurant) was wonderful and this added to that feel good factor. PYP as a hotel chain needs to have a program to reco [... read more]gnize their staff who go above and beyond to make guests feel welcome - these two certainly did that, making the trip a very pleasant experience. The grounds of this hotel are immaculately groomed, and it has two sister resorts adjacent with very mature grounds. The room was clean and neat, everything worked properly, although the tile floor was getting a little tired. Huge two person shower with railheads was very well received. The beach for Platinum Yucatan Princess is small, but was clean. The adjacent sister resorts beach suffered from an influx of seaweed. The hotel is surrounded on 2 sides by mangroves, and post hurricane Beryl there was a distinct odour in the pool area at times. The pools were well maintained and clean, and never crowded. The food at the various restaurants was excellent, and no reservations needed at the a-la-carte restaurants. Bar service was good and efficient. The Lobby had a bar that also did specialty coffees - highly recommended. The hotel staff were consistently doing maintenance that varied from re-doing rooms to hurricane damage repair of ceilings in the outdoor spaces. I would return in a heartbeat - the only negative was no remote for the TV in the room, despite reporting it an asking for it to be rectified. Then again, we didn't go there to watch TV.

Barcelo Maya Beach Resort: Horrible resort

Went with a large group for a wedding, half of the group got severe food poisoning. Super unfriendly staff. Very outdated. The pools were warm and dirty, the beach was very nice. Had to walk very far for towels also, about a 1.5 hr shuttle from airport

Bahia Principe Explore Akumal: Fantastic experience!

The Akumal was wonderful! We stayed in one of the new swim-up rooms and the pool was fantastic. We were very impressed by the layout of the resort, the food at the buffet, and the a la carte restaurants. There was also lots of wildlife- it was very exciting! The staff was very friendly and helpful. I would definitely reccommend!

Royal Hideaway Playacar: Fantastic Vacation

This was our first time in Mexico. Hotel grounds were impeccable; service was delightful; food was scrumptious.Loved the aqua aerobics; the free champagne at check in; the quick turn around re room service between 11 pm-7 a.m. Appreciated the hotel bathrobe and slippers and champagne, chocolates and fruits waiting for us upon arrival. Make full use of your concierge assigned to your unit. Loved the boxed lunch to go since we were leaving early. Thankful that the all inclusive shuttle only arri [... read more]ved 30 minutes later than stated but we got to the airport well in time. One free ride on the speed boats; evening entertainment in the theatre every day. would be excellent additions. Aqua aerobics instructor on Wednesday July 17 was excellent forgot his name- but he was “in it””

Bahia Principe Explore Coba: Very nice resort

We were there during the recent hurricane and the hotel did an amazing job both in preparations for it and the clean up afterward. Did feel there could have been a bit better communication after it. There is definitely some repairs needed throughout the resort but it was clean and you could tell they were trying. Did have an issue with ordering Gluten free pancakes but they were very good with tell me what was gf.

Royalton Hideaway Riviera Cancun: Amazing Resort

My family and I stayed at the Royalton Hideway Resort Diamond Club. I want to say that our service was amazing. Our butlers were outstanding and were there for all of us when we needed them. Out of all the restaurants, the Mexican was outstanding, I can’t say enough about the service we received there. It was so amazing that we ate there twice and we we not disappointed.