Canto Del Sol: Great resort!

Excellent staff including Jorge, the best server in Mexico! Good food, very clean, great wifi. Superb value. Beach area is only negative. I've been going to pv for 20 years, many different hotels. This is my fav!

Secrets Vallarta Bay: Expectation Met

I went to Secrets with a friend and we each paid the single supplement to have our own rooms. It was a good call as the rooms while pretty offer little privacy...understandable as the resort is geared toward couples. It appears that all rooms have an ocean view which is a positive point for this resort. Ours rooms were clean and comfortable. The resort is small which has its pros and cons. The pros are that it's a quick walk no matter where you want to go. The cons are that there is no quiet  [... read more]pool or area. When the entertainment team is doing entertainment during the day you hear it at all pools and the beach. However, you can see and hear the ocean from the pool area. You can also hear the great live music from the lounge that is played each evening between 9-11pm from your room. After that, you will hear the sound of the waves. So if you want to go to bed before 11pm, bring ear plugs if you are sensitive to noise. Some of the restaurants are on the NOW side which is owned by Secrets, but it is a family resort (Kids allowed). 3 restaurants and a cafe are on the Secrets side. So some of your meals could have children if you eat at the NOW side. We only had a crying baby at the Mexican restaurant. I think the Italian Restaurant on the NOW side may be adult only. I did not notice any children at the Japanese restaurant and there were only older children at Castaways (Surf and Turf). The food was amazing. Well prepared, fresh and tons of variety. No reservations required except for the special Japanese meal where they prepare the food in front of you. You do not need reservations for the regular Japanese meal where you order off a menu. The staff were very accommodating overall. They were friendly and seemed to enjoy their work. We heard about some guests partying on their balcony until 1:30AM and apparently it was hard to get staff to take care of the problem. We were told by one couple that they had to call the front desk 2-3 times and they felt that the issue was not handled properly. So much do that they said that they will not return. I personally had an issue with housekeeping on my last 2 days and with a late check out that was not entered into the system. I believe that I could avoid these problems if I returned by asking that my room be cleaned before 5pm and I recommend getting your late check out request in writing. A couple told me about Secrets in Los Cabo which is bigger but has a quiet pool that looks over the ocean. I think that might be interesting to check out.

Grand Decameron Complex Bucerias Trademark: One of a kind.

The grounds are beautiful. The resort is clean and it has a Mexican feel to it. It is done in bright colours and very festive. The staff is friendly and helpful. Every Thursday night is Mexican night with music, vendors and it is a lot of fun for everyone young and old.

Friendly Fun Vallarta: Disappointed

We have been to this resort at least 5 times previously and always had a great experience. This time however it was NOT great. The hotel is undergoing construction and the beach restaurant is being rebuilt. The result was that the resort has one less restaurant at present. When we arrived on Wednesday in the afternoon the other two restaurants were closed for dinner and the only one open was on the mezzanine level and you needed to sit through a program in order to eat. There were bright constru [... read more]ction lights shinning directly at our windows making it difficult to sleep. There was constant construction noise during the day as well. With the beachfront restaurant closed, the previous most enjoyable evening dining on the beach was cancelled. Our room had a water leak from the bathtub and so after showers the floor was extremely slippery. The staff were very friendly and outgoing. Unfortunately we will most likely not go back to that resort given this latest experience.

Riu Vallarta: Plesantly surprised :)

This hotel ended up surprising me. The activities for the kids, nightly shows, clean pool, good food and great hospitality made the iffy reviews I read not mean anything. More importantly was all the help I received from my agent putting this trip together for our whole family (6 of us). Not an easy feat when you're dealing with a very particular client. Hats off to Trip central and Cindy!

Riu Flamingos: Week of Fun

This is my second time to Puerto Vallarta. Last time we stayed at the RIU Vallarta and this time at RIU Jalisco. We had a wonderful time. Check in was fast and easy. Front counter staff were very helpful and polite. (Poala - she was amazing!!) Our room was very nice and clean. Cleaning staff were great. Everyone treated us kindly. The beach is beautiful and we swam in it every day. The whole experience was wonderful. Would definitely go back.

Riu Vallarta: High class resort

Everyone was absolutely terrific. They worked hard each and every day to give us a Fabulous and fun experience. The resort was clean and well looked after. A five star rated it indeed was. I wish there were more evident vegan options. Some vegetarian but difficult for a vegan to eat.

Canto Del Sol: Low Key Charm

This is our third time at this resort. The charming atmosphere and excellent food make for a relaxing holiday. There are lots of activities including the tennis club. It feels like home away from home. The resort is walking distance from town and the marina. Lovely time!

Dreams Vallarta Bay Resort and Spa: Great trip to Puerto Vallarta

The Now Amber is a lovely resort, much smaller than what is in Riviera Maya though so if you like large sprawling resorts this is not for you. I would also say it is definitely not a 5 star but a solid 4. The best part of the resort are the employees they are all warm and welcoming, friendly and very accommodating wanting to ensure everyone enjoys their stay. We give a great big shout out to Jesus from the preferred club bar and lounge. The worst thing about this resort is the buffet,  [... read more]the selection is limited and very little change from one day to the next and the food was warm at best unless you had prepared eggs. The other negative is the special events take priority over the all inclusive guest. There was 2 weddings and a large convention that took over the lounge chair area right by the pool, eliminating a significant amount of seating in the middle of the afternoon for the duration of the day. The last negative comment pertains to the housekeeping of the room our mini bar was only restocked 2 times during the week, not a big problem because there is a full bar on the second floor. But the cleaning staff did not provide hand towels 3 times during the stay. I think these are little issues and would not prevent me from recommending though. Last but not least if you don’t like cigarette smoke don’t go here, smokers are so disrespectful of others enjoyment smoking in the pool is disgusting and ruins the enjoyment of those of us wanting to take in the fresh air and outdoors several guys were smoking big cigars which was difficult to escape the smoke and smell.

Grand Decameron Complex Bucerias Trademark: Quality has declined

We have been to this resort 13 times. It seems the quality has declined significantly over the last year. This used to be a good resort. The Tropical restaurant burnt down two days before we arrived. They set up some tents on the grass and served out there about 5 days after we arrived. We wrote a list of things we experienced to remind us not to book again. He they are: Why not go Hair in carrots Too familiar Detergent in cantaloupe fruit Egg service station ignoring me Waiters not se [... read more]rving Alex at ice cream station Food not warm or cooked Meat raw Ran out of Mirinda and ice cream Bathrooms disgusting Employees don’t wash hands after washroom Employees biting nails and teeth No one seems happy Maid service for room hit and miss lots of things not cleaned Our palalpa smelt like someone took a dump under the chair Salesmen always nothing you Mexican families swarm around the palalpa Could not get change at cashier RDC Sells to locals so they have no standards at buffets grab food with fingers Standards have dropped for the resort as a whole Ask for coffee he goes into the back out of sight returns with coffee with milk curdled Adult pool bartender said something to me derogatory Not enforcing adult only pool area Not cleaning pool Limited service at main sports bar Poor service at flamingo Tropical restaurant burnt down but they are still trying to use it before repairs Also using back kitchen area after fire Servers stand and chit chat and not serving staff Birds suiting under salad bar area eating food Whole resort is too loud, kids everywhere Ask for towels they say 5 minutes and never came French toast raw inside Pillow smelled like puke Bugs biting in room Dead cockroaches in hallways Beach was great and location is very good between Puerto Vallarta and Bucerías.

Riu Vallarta: Great stay!

The place was beautiful and clean. There were no seaweeds at all on the warm beach. I love that it wasn't over populated. Even though it was a family resort, the noise level was nice as the adult pools were separate from the kids area. Really enjoyed a relaxing week!

Riu Flamingos: Friendly Resort

This is the second time I have been to this hotel. The staff are all amazing and the hotel grounds are stunning. Rooms are OK, pools are great and the food is varied. Air conditioning is great in the rooms and there is also a fan which is all I used most nights. The only negative point was the hotel was three-quarters filled with Mexican/Spanish speaking clients and the Canadians and US clients felt very outnumbered.

Fiesta Americana Puerto Vallarta: Second visit, there will be a third

We love this resort. Rooms are very clean, staff is exceptional and the location is excellent. Just keep in mind that if you go off peak season and the resort is quiet, they reduce buffet service to a couple of theme nights a week for dinner and closed for dinner otherwise. They do have a la carte restaurants but only 3 so it gets a bit stale.

Sheraton Buganvilias Puerto Vallarta Hotel: Good resort in a great location!

The hotel itself is great! Clean, friendly staff, and good pools with tons of sunshine. The location for walking into old town PV is its highlight for sure. Easy stroll into town with lots to do. This resort has quite a bit of construction still on the go. Our travel site seemed to indicate this was over. Two floors (at least) were gutted and under works. Which means lots of loud banging, drilling and noise. Starts around 8 or 9 am, last throughout the day. Makes relaxing the by the [... read more] pool or sleeping in quite irritating. We had a Sun Terrace room and the crews were banging new pergolas above our heads to make us up every day. Beach is not worth it at all. Rocky, sharp rocks or urchins in the water make this a no go in my opinion. Food was decent. Gaviotas is a welcome surprise for a nice formal dinner. Buffet isn't much special. Pizzas by the pool at Pergola were the way to go for a decent lunch. Great staff!

Marival Emotions Resort and Suites Riviera Nayarit: Amazing Resort - excellent staff, 5 restaurants; entertainment in the evening, adult pool

Have been going to this resort for over 20 years & each year it gets better. Staff bend over backwards to meet your every need - in particular Gina,Leo, Oscar ,Dalia, Judith, Jorge, Christian and Reggie to name but a few. We have met marvellous people from all over Canada and the U.S. that come back year after year as well - considering all the different resorts that are available this speaks volumes for the resort. The 5 restaurants are excellent and provide a good variety of food with the  [... read more]Italian being top notch and the new maitre de is very accommodating. We recommend this hotel to all our friends and familt

Riu Vallarta: Great vacation experience

Great service and a great entertainment program. I will try to come back with my entire family as soon as possible. All staff were extremely helpful and polite. I had a problem with the noise on my first night, then they moved me to another one without any additional questions asked.

Sunset Plaza Beach Resort & Spa: Awesome Resort!

We loved our stay at the Sunset Plaza and woukd definitely return! The staff was awesome, food great, service amazing and the rooms clean, stocked and had everything we needed! I loved the cabanas and pool service at the adult pool. The quacamole and fresh salsa/ chips and tempura fish was so good!

Grand Decameron Complex Bucerias Trademark: Ok

Food was not very good, rooms were decent, bartenders were inconsistent on making drinks, block 6 where I was is to far away and full of rude Mexicans. Beach was amazing and close distance to Bucerius

Grand Sirenis Matlali Hills: Unique resort

Interesting design with resort hillside and spread out. Lots of walking and a long way to reception but once new reception building opens, it will be better as closer to everything. Rooms were clean. Shuttles available if did not want to walk. Food good (not very spicy) but could have more restaurants in air conditioning during day. Beach area nice with shuttle provided. Swimming pools good, lots of towels. Would come again as now know the layout better. Staff very friendly. Overall, would defin [... read more]itely come back.

Las Palmas by the Sea: Pretty good resort

The resort is perfectly located right on the beach and close to all amenities. The staff are amazing, Guatloupe, Lorenzo, Martin and so many more hard to remember all the names but they are great. Entertainment was good every night. The adult pool was nice to have separate from the kids pool. Only thing we were disappointed about was not being able to have our own music at the pool. The food was hit a miss in the buffet. Service was always good there but the food was lacking in greatness.  [... read more] No Bacon for breakfast. The gazebo for the el a carte was very good do not order the pork very dry. Salmon and chicken was divine. Rooms are clean and bed is decent but pillows are lumpy. Thank you Martha for your great service on keeping our room clean. No bar fridge no coffee makers in rooms if you are expecting this its not there. Nice ocean view from balcony picture perfect and also of the mountains. Was gorgeous views. Beach front is lovely but spent most of our time by the pool. Very good about keeping the kids out of this pool but there should be exceptions for those teens that are 17 almost 18 and with parents. Music at the kids pool sounded like fun, never went into that pool but they seemed to be having fun. Hotel is nothing fancy or big but quaint, clean, nice grounds and very nice pleasant staff. Nice they let us keep our bands on till our pick up and held our bags, check out noon, pick up 3:20. I would come back again 3-3.5 star quality.