Royalton Splash Punta Cana: Great resort perfect for families

This was our second time to this resort. My kids love it!! There is so much to do. Tons of different swimming pools, amazing water slides, wave pool and beautiful white sandy beach. The food in the buffet is fantastic! A great variety of food. One of the bar staff was exceptional with us his name was Jhonffi.

Sol Turquesa Beach: Ok resort for Cuba

Beach and pools were the best things about this resort. Lots of walking to get anywhere from your room, wouldn’t recommend for seniors or anyone with mobility issues. Food was worst I have had in Cuba (been 3 times) constantly “running out” of things. It was an ok resort and would only go back if the price was cheap.

Sol Turquesa Beach: OK Resort

Beach was bad . Would not recommend if you are a beach person. Food was not good. Same every day . Breakfast was the best was repeatative . Pools were nice , staff was nice . If you want the best price and that is the criteria then good . If you want better quality of drinks then not at all

Resonance Blu Varadero: Weather and Beaches were nice

Positive: weather, beaches, staff, quite pool Negative: rooms, shower, buffet, party pool/cave This resort is in the process of a Reno. It requires a ton. The food at the beach bbq is good. Only place I can stomach. The resort has potential to be great.

Memories Flamenco Beach Resort: Wonderful!!!

We loved the resort! The staff was friendly and the food was good! The pool areas, entertainment and beach was great! Our room was fairly good, but was a bit far to walk to the main lobby, etc. Checking in and out was smooth and they offered a place to keep our luggage after checking out and a shower! Loved it!

Resonance Blu Varadero: Might not come back

Resort was gorgeous for not a luxury hotel in Cuba. Exactly what you expect, great weather, beaches but the food was bad, as you expect with Cuba. However the toilets not flushing and the golf cart drivers who awkwardly wanted tips from you AND last but not least, the poor customer service!! Absolutely slow service at the lobby and sure you can tip them but when a resort is as big as this one you can’t tip every single bartender. The poor customer service is the main reason why I won’t be co [... read more]ming back here

Memories Flamenco Beach Resort: Amazing

Perfect great clean super kind everyone I would advise anyone to go and try this great resort the cappuccino and espresso were out of this world Food very fresh vegetables Great fish and meats Shows amazing

Memories Caribe Beach Resort: Relaxing holiday

Very happy with our experience at Memories Caribe. Quiet relaxing resort , rooms are a bit dated but very clean. Beach is beautiful. Well maintained grounds , good enertainment , good service and food exceeded expectations.

Resonance Blu Varadero: Not what we expected

First impressions of the hotel weren’t the greatest. Staff at the front desk seemed irritated that we were Diamond Club guests (which really didn’t effect them at all - other than the welcome drink we were supposed to have upon arrival but never received. No big deal.) The room we had was basic and had some minor issues - toilet didn’t flush well, the shower leaked over the side resulting in a pool on the floor, door handle on the patio was broken and the track was bent so it was difficult [... read more] to open and close. But the bed was super comfy and very spacious. The food was really good and quite comparable to other places we’ve been in Mexico - I’d even say I enjoyed it better as nothing made my stomach queasy! Grounds were well kept, other than the cigarette butts all over the beach - but we blame disrespectful guests for this downfall. Beach was otherwise amazing, lots of shaded areas. We didn’t use the pools but there were always plenty of loungers to choose from and again, no shortage of shade. The service at this resort was terrible. By far the worst we’ve ever experienced. Took 45 minutes one day at the snack bar for anyone to even walk by our table and we even had to stop them so we could ask for water and place an order for food. Upon doing this the staff gave us attitude. Most other days we would wait about 10-15 minutes before anyone would come by. Most meals at the buffet we would almost be finished our food before anyone would come by and offer water or other beverage options (at this point we would have been sitting for over 30 minutes). Bar service was good and the drinks were very adequately made - only complaint here was the service on the beach. Diamond club guests have their own section of the beach with bar service provided to you but we only had service 2 out of 7 days. Overall, we were not impressed with this resort. Looks like a 3+ star from the outside, but inside it’s more like a 2 star. We will not be going back.

Memories Paraiso: Dirty, bad food, overpriced and not as advertised.

There were issues with our vacation package surrounding the airline and the resort. We Travelled March 18-25 2019. The staff with Sunwing are polite and friendly but the aircraft was absolutely filthy. Our flight down was the first flight of the day and the bathrooms had no soap, overflowing garbage containers and urine on the seat, walls and floor of the bathroom. The flight back was no better where all of the same issues were present but there was also blood and feces in the bathroom. The [... read more] aircraft is obviously not properly turned around for these flights. The resort booked us into a dirty room. We had to ask 4 times and it took 9 hours for them to come and clean the room. There was urine on the toilet and floor, dirty towels in the tub and body fluids of some kind on the bedding. We feel like the first day was a loss because of so much time spent trying to hunt down and convince someone we needed a clean room. We couldn't unwind, have a shower or get comfortable until the room and bathroom was sorted out. Water is only stocked in the fridge on a random days. We had to ask the reluctant bartenders to fill our portable containers brought from home to drink. The public bathrooms at the resort were unacceptable. If the weren’t locked completely- there was feces on the toilets, floors and walls, no toilet paper, many without toilet seats and sinks without running water. The result is that we spent a lot of our time walking back to our hotel room (not an ocean view as requested) to use the toilet. The food was barely a passing grade. The buffet was filthy. There were spills behind the grill stations, dirty plates and cutlery that weren’t cleaned up the entire week we were there. The grills were dirty and plates and glassware were often greasy, used or had finger prints on them. (This is a food Safety Concern) The selection was minimal with the buffet offering the exact same food every day. No accompaniments like sauces, dressings, jams etc to put on meats or breads. The Restaurants were a step up but only two restaurants were included in the price. Better food cost more money. The best place for food was the Pizza place but wait times were easily over an hour for one pizza. Snack bar only offered hot dogs, hamburgers or pork, but not all at the same time. Pork one day, not available the next for example. Things were not as advertised. Specifically the VIP Lounge in the airport for our departing flight. We were told that there was wifi, open bar, a place to go outside and snacks including pizza and fruit. Wifi had to be purchased, you were not allowed to go outside, there was no fruit for snacks (we are gluten intolerant).The bar was open but the room was completely oversold and understaffed. (One bartender, and one cook for 70+ people) This meant you were lucky to get once drink at the bar and some people didn’t even have a chair to sit in. The VIP felt like a definite rip off. For all of this I found the price to be very expensive. We spent most of our time walking to bathrooms or waiting in lines to pay for upgraded service that should have been included. We met a couple from Ontario who paid less than $1000 each and their kids were free. We paid over $1400 each and our kids weren’t free so we had to leave them at home. Truly we felt ripped off with a dirty room, dirty bathrooms, poor food, having to pay for upgraded service and knowing that other people were on the same package for almost $500 less per person. We will not be choosing Sunwing or Memories paraiso again in the future unless we can be persuaded otherwise.

Sol Turquesa Beach: great family holiday

what a great time we had at the Memories resort. We were happy with the staff and accommodations for our villa. the staff took there time and assisted us with our luggage and transportation. also the kids enjoyed the pools offered. great food . we will be coming back again. we highly recommend this resort

Grand Memories Varadero: Waste of time and money!

It was waste of time and money to stay in Grand Memories Varadero hotel. The hotel was very old and rooms were dirty. Even beach was dirty. I would never go back to that hotel or any Memories hotels in Cuba.

Memories Caribe Beach Resort: Amazing resort

We had a fabulous time resort was fantastic people there were amazing we were there last year and definitely go back again for a third time I would definitely recommend resort for people to go to beach was absolutely beautiful very clean staff was unbelievable all around

Memories Caribe Beach Resort: Relaxing week

Room: spacious, clean, comfortable Grounds: beautiful gardens Pool: always had chairs, great bar service from David Food: grill stations were great, enjoyed the Asian and Mediterranean restaurants. Beach: breathtaking

Memories Caribe Beach Resort: Beautiful Resort

First of all let me say that everything about this resort is beautiful. The drive was short and because there's no homes on this island, no traffic. The rooms are well appointed, the grounds and amenities are kept immaculate. The food albeit redundant was fresh, and tasty and if you can't find something to eat, you're too fussy too travel. The coffee in the Bars is wonderful, but don't waste your time on the "brown hot water" they call coffee at the buffet. The Bites bar had good French fries,  [... read more]burgers and pizza and the staff were always very helpful and friendly. The front desk staff seemed to really pay attention to detail including; when we arrived one of our rooms had a sticky lock and one of the staff even remembered who we were and went out of their way to let us know it had been fixed. The pool was clean, and the beach was amazing. Downside, we requested a room side by side with our friends, but was told they couldn't accommodate. Ended up a distance from them. There isn't much for shopping on the resort and nothing within walking distance. There is a "mall" with shops and some nice effects, including an awesome coffee shop, but you have to take a bus or cab and it's about a 20 minute drive...and that's it. Just the mall. No real restaurant, just a bar that serves hamburgers (mystery meat well seasoned), and lot's of drinks. Now to the few things that made it less than perfect. MUSQUITOES! My husband and I are both allergic, so they were more than annoying. The bites actually left bruises on me and they really were too thick to enjoy the nightly shows etc, even with bug spray. During the day at the pool, it was always noisy to the point of being a bit irritating. I realize the entertainment crew have a job to do, but everything was generated from the pool area and it became a bit much after hours of loud music and yelling into a microphone. There were a lot of older people and this being an adult resort, I think they could have made a little effort to accommodate everyone not just the partiers of which the % was fairly low. So, my overall summary is; if you're looking for a nice relaxing resort where there isn't much to do but relax, (and you can handle the mosquitoes) then GO! A huge thank you to all off the lovely Cuban people who continue to teach us how to be better and appreciate a simpler life every time we go.

Grand Memories Varadero: I won’t be back!!

I was in building 21, toilet seat was off toilet, shower was wrapped around tub faucets, wouldn’t stay on wall, small bugs in bathroom, walls were dirty, bed skirt filthy, main washrooms were dirty. Don’t recommend anyone going there. I booked Diamond Club package and got no extra treatment like I was supposed too. Bars were too crowded, always running out of orange juice, pizza, fries and even expected us to purchase wine at one of the all le carts. Save your money book somewhere else. I’ [... read more]ve been to Cuba many times, always enjoyed myself, but I’ll never see this resort again.

Memories Caribe Beach Resort: Not as good as last year

The people are amazing and the beaches beautiful. We did pay for the Diamond Club and did not see much difference as people used our lounge chairs and the bar at the beach . When they ran out of beer we had to buy Heineken bottles. They have a Piano bar but unfortunately the only person that played it’ll was a guest. They have no music or disco passed 11pm so not much to do other then drink or eat or go to bed early. Not pleased with Tripcentral either as once we booked the resort the pri [... read more]ce dropped the next day by $100 per person and they were not willing to do anything. Was only told that if we cancel we loose our deposit.

Sol Turquesa Beach: Great resort and memories

Amazing time at this resort. Food was great. Staff was somewhat friendly. Lots of stairs. If you have bad knees or legs don't go here. Beach was horrible. Seaweed all over the beach and in the water. Sand was gold and not white like all the beaches around us. Pools were great. Nightly entertainment was boring. The water ballet show was the only real good show. Front reception staff need to be friendlier.

Resonance Blu Varadero: Beautiful Resort

The grounds were beautiful & the rooms were also nice. The resort is large so be prepared for some walking. We stayed in a renovated room close to the beach. The lack of variety in the buffet restaurant was disappointing. Food was okay. The staff were very friendly. Our waitresses in the buffet restaurant were more than amazing. So friendly & always greeting you with a big smile. They were genuinely glad to see us. We made such a connection with them. Seeing their faces light up when we walked  [... read more]in made mealtime so special. Thank you Arlenys, Melisa, Kidenia, Sandra & Nabil. You made our vacation so memorable. We love you all.

Grand Memories Santa Maria: Fantastic!

My week here was amazing! I don’t have one complaint; from the kind staff team, the cleanliness of the room, to the delicious food, and especially beautiful beach, I would definitely recommend this resort. I will be back!