Bahia Principe Explore Esmeralda: This is my third time returning to this resort and it never disappoints

Amazing resort, great service, beautiful beach, good food, very clean and wonderful overall experience. I recommend it to everyone! I will definitely return with my family and friends. I was also very impressed with the A la carte restaurants at the Ambar. Amazing service and very good food.

Bahia Principe Escape Ambar: Disappointed

Hotel very nice and clean Amenities very good Service poor example no drink orders taken at beach or did not come back with drink order happened in buffet as well Food very disappointed We were here before and service and definitely food quality gone downhill Some Examples ,ordered chicken kabob for Greek dinner got half a pita with a few pieces of chicken in it nothing on the side Japanese restaurant didn’t make enough for all of us at the table Covid protocol lacking those who  [... read more]wore masks had it under their nose

Bahia Principe Escape Aquamarine: Good resort

Overall a nice resort Only the rooms could do with a update and better service would not say this was a 5star resort we did eventually upgrade to the newly renovated Ambar luxury section of the Grand Bahia resort

Bahia Principe Escape Runaway Bay: Best Sister Trip ever!

The hotel was awesome a little confusing to start but once you got to know where you were all was good!! I enjoyed the beach pool food was very yummy…I love spicy and jerk chicken MmMm tasty! Some desserts I could not eat due to allergy to coconut :( they looked yummy! Security was great as I did a lot of walking around in the evenings they asked if I was good! They just gotta pay attention when someone says NO coconut rum or drink (juice), due to allergies I had a bad reaction to coco [... read more]nut rum or rum in general, I was fine no doctor was needed I felt so off not right at all after 3 sips of a drink and went straight to my room after dumping the drink. Perfect Caesar’s perfect purple Rains! Vodka drinks for me :) Everything and everyone that was there perfect people loving and kind hearted!! I defiantly would return 100% ❤️ Maid was very nice she gave us a warm welcome along with a sweet farewell! Thank you Bahia Principe Luxury runaway bay for your service! Hope to see you in the future!! 🏝🏖⛱🐚

Bahia Principe Escape Aquamarine: Great Resort

Very nice vacation at a great resort. Staff was friendly and helpful. Resort well kept and clean. Restaurant options were good. Food was good. Nice beach. Entertainment was okay. Would recommend this resort to anyone.

Bahia Principe Explore Punta Cana: Amazing Resort

The grounds were prestine. The buffets were outstanding!! The alacartes were TOP NOTCH!!!!!!!! The maid service in the room was not so good (clean yes, but no coffee.3 days). Service in the lobby was poor, basically because they were short staffed compared to what we were used to the three times we stayed before. All in all......Great Resort

Bahia Principe Escape Ambar: Bahia Principe Ambar

The hotel was amazing, staff extremely friendly. Stephany and Roberto brought a lot of entertainment! I used the gym daily and was impressed by the upkeep and sanitizing. Air Transat deserves a whooping zero. Our rooms weren’t ready, we had to be moved to ones beside each other. We didn’t get seats besides each other on the flight there because the app crashed, waited 3 hours and still unable to talk to someone. Elaina was great though, answered questions and emails promptly. Booking excursi [... read more]ons was a nightmare!!! Ramon refused to refund my Mom’s ticket after she was throwing up for two days with a migraine. Absolutely ridiculous and lack of compassion for someone who was ill and notified this the day prior. Will not book with air Transat again and will be sharing our terrible experience. Completely disheartening that my 64 year old Mother was refused a refund, makes me feel sick to my stomach that they would take advantage of people like that. Stay away.

Bahia Principe Explore Esmeralda: Beautiful as always

Comparing our trip in 2019 to the trip this year it seemed as though there was less interaction from servers poolside and few of the alacartes were disappointing, specifically MEAT, as we all were excited to eat there. The only other thing I noticed were a lot of people from the other Bahia resorts coming to Esmeralda’s pool. Other than that the resort was as beautiful as before. Oh also the seaweed at the beach seemed a bit extreme, but that could just be the season. Thanks for another rel [... read more]axing trip to the beautiful Dominican Republic!

Bahia Principe Escape Ambar: Ambar Pool

The hotel staff were very diligent in keeping the resort sanitized but the pool and beach area was a different story. The Ambar pool was very murky and there was a definite sewage odour. We spent 6 of our 7 days at the Aquamarine pool which was crystal clear. The only problem was that we had to walk a fair distance and was not near our room if we needed anything. The rooms were nice and clean. It was definitely not a 5 star hotel. I would give it a 3.5 or 4 at best.

Bahia Principe Explore Esmeralda: Very Nice Beach and Property!

This was our first vacation in Punta Cana. We have vacationed in DR in the past but we did not enjoy the vendors constantly intruding and interrupting our time on the beach. This time was quite different, they were regularly walking by offering their products but they were not annoying or intrusive. The beach and ocean were fabulous! We haven't been away in years due to the pandemic and that is all we wanted to do was spend time in the ocean and rest on the beach. The resort is old, the roo [... read more]ms are dated but very nice size, clean and overall odor to our room was refreshing every time we entered. Since the resort is older the grounds have mature trees and bushes and flower beds are exceptional. We ate at a la carte restaurants 13 out of 14 nights, they were all good to extremely good. This is the main reason we booked at this resort was for the many restaurant options and we were not disappointed. We would stay here again!

Bahia Principe Escape Aquamarine: Luxury resort

There was a problem with getting the rooms we paid for. After our Air Canada rep spoke to the concierge and continued insistence it was kind of corrected. Language barriers. Getting around a problem. They really need to spend time with first time guests showing them around. We spent time helping other guests to find their way. Great food, safe, clean, great accommodations, everything was excellent! Beautiful place will definitely go back next year.

Bahia Principe Explore Jamaica: Good resort, confusing checkin!

To start off with, we missed an entire day of our trip. We arrived in Jamaica at 2:30PM and didn’t end up getting into our room until 10:30PM at night, meanwhile we were back and forth waiting for them to find the room we originally booked. This was a huge inconvenience on trip centrals part, however the resort was amazing and the people were very friendly.

Bahia Principe Explore Akumal: Disappointing

This was the first time we have gone to this resort. I’ll start with the good things about Bahia Principe Akumal. The staff genuinely work so hard at making sure the guests enjoy themselves and make them happy. The biggest asset this resort has. Whether it was COVID related or just the owners not putting money into the resort but it was really run down. Upon check in we were told we had a room with two double beds, however the other staff said they are more like twins and he was correct. [... read more] We stated we requested a king and would really like that as we could not push them together (although the staff told us to do that, but a massive light sconce was on the wall, preventing us to do that). The next morning guest services said they had a king bed in the best building #66, first floor with ocean view. Gorgeous!! Smaller room and in need of repairs and updating. Within a few hours we noticed how humid and warm the room was. We called and asked for maintenance to come look. The man that came said there was a water block and fixed it. It wasn’t fixed. We waited a couple more hours and called the front desk again. They Told us to wait in our room and would send someone again. We waited 3 hours and I went to the front desk again and they gave me their direct number to call instead of taking the tram up there. Still wait in the room until they came back. Two more hours and no one. I called the direct number and no one answered. Again I went to the front desk and was told the supervisor would come and we still needed to be there. The entire day was wasted waiting for no one. The next morning (now day three ) I went again to the front desk and stated it was 33 in our room and very hard to sleep. They asked me to return to the room for a supervisor of maintenance. Instead I asked for a manager of guest services. Andreas the manager came to the lobby to listen to what what was happening. He asked me to wait there and he would sort. Within an hour he had another room one floor above the current and he and I would go see if any cooler. He came in our first floor room and stated how hot it was in there and we all went to the room upstairs which was cooler. About 10 degrees cooler. He said to pack again and he would be back within the hour to move us and give us our keys. We were now almost at noon, a half day gone, the full day before gone and on our third room in as many days. Extremely disappointing. The view was even more gorgeous and kept saying that was the one positive about it. The restaurants were all very good, even the buffets. One note though, they are not air conditioned, so many around us including us complained about the heat and how sweaty we all were. Air conditioning in 37 degree temps is a necessity in rooms and restaurants. There was no relief anywhere. The beach’s are all inundated with seaweed and the poor staff are working consistently for 12-14 hours a day to try to keep up with it and get rid of it. Mother Nature gets the blame on that one. We had upgraded our trip to the adult only section only to be told once there by other guests that any adult can use the adult pool and not pay the extra fee for it, as anyone could use the beach and pool anytime. The pool was constantly packed and no loungers or chairs would be available unless you went out at 6am and out a towel on the chairs. Unfortunate it was that overpacked at that pool. We used the middle pool at the resort a 5 minute walk from our building. Or we used the beach. We had a staff member from the Prestige group at the resort. (A time share type of service) She was pretty demanding and almost harassing each time we came to the lobby to go eat. One day she even knocked on our door to ask us to go listen to the 90 minute presentation about us buying into Prestige and pay half of what we paid this time. We had to be abrupt and tell he we were not interested at all. The trams are a nice touch when they make all 4 resorts available to use. They come every ten minutes and at big resorts that’s a huge plus. Overall this is not a resort I would recommend at all. They need to do major improvements to most buildings, upgrade their air conditioning and was not worth $4,000. We had gone to Barceló twice before but was not available this time. We met another couple who also had been to Barceló multiple times and couldn’t get a week there and stated Barceló was far more luxurious, a much nicer beach and gorgeous rooms and cold air in them. After COVID we really didn’t know what to expect and we’re so excited to go away. Disappointment after spending that much money is very unfortunate. Out of 10, we would rate this a 3.5 or 4.

Bahia Principe Explore Jamaica: nice hotel

the property is very big and friendly staff had a great time , not the best beach but still ok .food and drinks was good. Place is 15 years old need some maintenance. nightly shows are great .had to settle for late dinner appointment but the food was good like the wine service.

Bahia Principe Escape Ambar: Amazing Resort

Swim up rooms are fantastic! The beach is beautiful. The food, restaurant choices are great. The staff are all friendly and helpful. The coffee cafe is an added bonus for those who love their morning coffee or latte! So clean! Beautiful gardens.

Bahia Principe Explore Esmeralda: Great vacation

This hotel is very clean and the employees are very helpful. The check in staff for me were amazing as check in was easy and quick. The overall resort is very big but there is always trams running to get you to where you want to go. They sanitize all the time and when you get up from your seat at the buffets or restaurants there is someone right there sanitizing. The food was amazing and every a la carte we went were fantastic. The service in the al a carte was top notch and I never left hungry. [... read more] Travel agent Heather recommended this resort and she was right as you are right on the beach the there is so many options for pools if you go that route..

Bahia Principe Explore Akumal: Great service, Awesome food!

The resort itself is great....grounds and pool are beautiful, the buffet dining room is very nice with a great selection of food, everything is clean and we felt safe. All of the ala carts that we tried were all delicious with great service. What we didn't like is that the rooms are dated and the air conditioning in our room wasn't keeping up, very warm. We had paid for a deluxe room in the adult only section and requested a king size bed (that's what we have at home) There were no king si [... read more]ze beds available, we were given a room with two doubles. A room with a kingsize bed came available two days in, so we moved rooms. The beach is rocky, bring water shoes.

Bahia Principe Escape Ambar: Not a “luxury” resort

Resort is close to the pool and beach, rooms and public areas/washrooms are clean. Food at the a la cartes we were able to get in to was good. Other than that could not book a la carte restaurants we wanted as a lot were already fully booked when we got there. Not enough staff at both pool and lobby bars. Despite their signs to the contrary, lounge chairs were “reserved” by guests. Staff did nothing about it. Got eaten alive by something at the beach. No spraying for pests. Entertainment in  [... read more]lobby was mediocre. Despite 2 days of rain, no umbrellas available. Staff would not deliver a bottle of house wine to our room. We were told to go get it by the glass at the bar. Not 5* luxury service by any stretch! Would not go back.

Bahia Principe Explore Punta Cana: Fun Resort

This resort is a beautiful paradise that will meet the needs of all ages. The hotel is clean, the beach is breathtaking and the food is good. The staff are friendly and willing to help when needed. My family really enjoyed our stay!

Bahia Principe Escape Runaway Bay: Adults Only!

Splurge for the Adults Only side for nicer rooms, private beaches, premiums drinks, awesome snorkling and attentive staff. Plenty to do and easy to find a quieter area to relax. A great time was had by all!