Ocean Riviera Paradise: second time around just as good as the first!

We have visited this resort twice this year and both times were amazing. The beach isn't as good as other places like punta cana and varadero but the rest makes up for it. We love the layout of this resort, very easy to get around without confusion. We were booked in the el beso section both times and would highly recommend it if you are travelling without kids. The food was the best we had at a resort in the Riviera Maya. The bars were a little short staffed, and sometimes took a little while  [... read more]until being served but, heck, we were on vacation and had no particular place to be at any time. If the price is right next year, we will probably be returning .

Playa Vista Azul: What a week!

I’ve been to Cuba many times and this was without a doubt the best resort I’ve been to. Beaches: amazing. I don’t even know where to start! Rooms: They’re very nice for Cuba. The showers are the best part. Entertainment: Amazing. The shows were great every night. Food/drinks: Good for Cuba! They had many lunch options (main buffet, pool BBQ, beach buffet, snacks in the coffee shop) The sit down restaurants were our choice every night for dinner. And the snack bar was always good lat [... read more]e at night. Staff: Always great in Cuba. Especially the bartenders! Other: The coffee shop there is a must see!! We also got an amazing deal for a park and fly hotel through tripcentral and that made everything a lot easier. Overall it was a great trip and we would definitely come back!

Ocean Riviera Paradise: Funtastic Resort!

We had a blast at the resort, lots of activities to keep u busy, the shows are very entertaining, & you'll never be bored. Staffs r pretty friendly especially Daniel aka bartender in the Piano bar gives u the best service & drinks! Food r delish in all the restaurants just make sure u book for the Japanese restaurant in advance & also recommend the Italian & steak house. Yummo! Overall great experience!

Ocean Blue and Sand: Not up to task

While nice facility. There needs to be a shift in staff organization for service and communication. There were issues with phone, toilet , door lock. Not unusual things to happen BUT staff did not react to correct. Took days for phone fix. And hours for other fixes. Didn’t answer the extensions they gave us even when I used my cell to call hotel

Hotel Roc Casa del Mar: Beautiful resort!

I was very pleased with Ocean Casa del mar; the resort was modern, clean and beautiful. The staff went out of their way to make sure everything was good for you especially in the restaurants. Speaking of the restaurants; they were all very nice and the food was great too! The coffee shop had a wide selection of yummy coffees (hot, cold and with alcohol), there was a number of pastries available there also. The beach was incredible, great bar/snack bar at the beach as well. Pools were lovely and  [... read more]clean! The room was well equipped with an iron and board, mini bar, safe (free), coffee maker, hair dryer and flat screen tv with good cable. Beach towels were waiting in the room also. You can buy an internet card for one Cuban peso which will last you one hour.

Hotel Roc Casa del Mar: NICE RESORT

800 room resort that is divided into 2 section so it felt like 2 smaller resort, beach is great, working on the grounds to repair damaged after the latest hurricane, rooms nice and spacious, clean, staff are great and friendly, food a the buffet is ok but too repetitive.

Valentin El Patriarca Varadero: Good

Nice Beaches,very bad service, a lots cockroaches...I was not expecting good food...but I was disappointed that there were small cockroaches on top of the food in the buffet...Very bad customer service...as they say they have problems in management, i would not go back to that hotel.

Hotel Roc Casa del Mar: Expected so much more

This is my honest review of Ocean Casa del mar in Cayo Santa María First the good: amazing beach and lots of lounge chairs and palapas available. Now with not so good- I requested a room with 2 beds and only got 1 king size on the lower level . Asked to switch and finally gave up after 3 days of asking managers at reception. Room keys constantly not working and patio door broken popped by a wooden stick ( main level room so no balcony)terrible view from room have pics to prove. When complaine [... read more]d the managed response was”SO”Ford the worst I’ve ever tasted in Cuba. This was my 9 th time to Cuba so I san definitely compare properly . Lack of clean beach towels so only got clean ones 2/7 days Terrible I will never go back to this resort nor will recommend it to anyone I know. I travel multiple times a year as well as my family and friends and will not go back to this resort. Being 3 years old it’s far from being finished and . Concrete walkways are very deficient and unfinished all over the resort. Send some of your reps there as well as from Sunwing and have them evaluate it for themselves. I would like my money back also. Waste of time and 2000$ for me .I will be complaining to Sunwing as well

Ocean Coral Riviera Cancun: Disappointed

We have been wanting to go to this resort for for the last five years. We have stayed at one of their other resorts and we're very happy. But at this resort the rooms seemed dated and their was no dresser to put our clothes away. The closet doors you had to slammed closed or the light In the closet wouldn't go off. There was dried vomit on the tiles around the toilet. And the patio doors were not very secure. And they had a mimi fridge that had 2 beer and pop and water and that was called the mi [... read more]ni bar. The sofa in our first room looked like it was from the dump. Ripped and dirty. We paid for an ocean view and king bed. But we're given 2 doubles and a view of the trees. Front desk just said well you don't always get what you request but I said yes but I paid extra for a ocean view then you should get an ocean view. They did finally move us to an ocean view but why do you have to go through that. All the other staff that work there were really friendly and the food was OK too. .but I wouldn't go back to this resort.

Ocean Riviera Paradise: Amazing family vacation

We really loved our time at the resort.Our kids loved the ice cream shop, theater shows and bowling. The buffet was good and the restaurants delivered without required reservations. Clean and great service!

Valentin El Patriarca Varadero: Average Resort

This is a nice sized resort, however, the consensus by many people over the week was that there needs to be some improvement. We arrived on an early morning flight, and as the webpage states, rooms are not available until 4 pm. We were told to come back after lunch, and twice after that, and never actually received our room until after 5 pm. We were told later that the people leaving our assigned room had paid pecos for a late checkout. Beach towels are in your room so there were no towels for [... read more] the first beach day. No one told us you exchange beach towels with your maid, there is no towel hut. I found this out by accident when asking where to find the beach hut, and several people told us they had been using the same beach towels all week. Most days the maid did not have clean towels available. On the one afternoon she had clean towels, we came back from the beach to find them in our room. Most of the public washrooms are disgusting and many do not have locks or toilet paper. There is a horrific smell heading into many of the public facilities, which we also experienced (sewer smell) coming from the sink drain in our room for two days. Rooms are very nice. We were in the 51 block and had a super maid. Food was very repetitive and often cold in the buffet. The Itailian and Brazilian were both very good. There was not a lot of communication of events happening, and it was during the last few days we heard about the piano bar. It is a lovely little retreat in the evenings away from the evening bugs. The beach is lovely, however, one must be down in the pitch dark by 6 am to reserve a chair and palapa. Even though spots are reserved chairs are often moved by staff and many chairs squeezed under what shade was available. We were told they lost an entire row of palapas in the hurricane, which definitely need to be rebuilt sooner than later. The staff at the Beach Bar were not pleasant and they appeared tired and non interested. The food was good at the Beach restaurant, however, same for the some of the staff there. What we love about Cuba is how lovely the people are and how gracious they can be. This was the first time we did not find this of the staff of this resort. This is our 9th trip to Varadaro, and we were slightly disappointed as we have never experienced any of these issues in Varadaro before, and the other resorts we visited were not as new as Ocean El Patriarca.

Playa Vista Azul: Good and bad

Hotel was clean, modern and in good shape. Food was good, main pool service was good as well as alcarte restaurants and maid service. Did not like where the lobby was located, seemed distant from the rest of hotel. Lack of entertainment nightly except for shows, little in way of music. Lobby bar service and buffet service non existent. Serve yourself or flag them down for a drink. Very poor unfriendly service, compared to service in Cayo Santa Maria. Been to Cuba a dozen times and feel service [... read more] here lacking. No alcholol served at beach bar when we arrived at 3 am only pop. Lobby check in poor, no lights on very dark, could not see where we were signing, even after told her she did not turn on a light. Overall I would rate our experience a 7 put of 10.

Valentin El Patriarca Varadero: Good - but not AS good

This is my third year in a row to this resort for my wife and myself. We also travelled with 2 other couples this year and last year. While the facilities are good, and the food (for Cuba) is also pretty good, I must admit I have seen a deterioration in both the resort and the mood of the employees over the 3 years. Drinks at the pool are DEFINITELY being watered down, while those at the Hotel lobby are full strength. Repairs to infrastructure do not seem to be on a "pro active" basis (area ligh [... read more]ts needing replacement, some railings loose or not fully secure, etc.) When these are pointed out, they are noted (and hopefully rectified). But a well-run resort shouldn't need the travellers to point these things out, they should be noted and amended BEFORE the travellers even notice. The above also seems to be the consensus among our group. All things considered, the resort still represents good value for the money and I probably would go there again next year.

Valentin El Patriarca Varadero: NOT VERY PLEASED THIS TIME AROUND

BATHROOMS IN THE LOBBY AND COURTYARD AREA DID NOT HAVE TOILET PAPER OR PAPER TOWELS HALF THE TIME. FOOD WAS DECENT. THE A LA CARTE RESTAURANTS WERE NICE. BARTENDERS WERE NOT VERY POLITE, AND ALWAYS EXPECTED TIPS. ENTERING THE AIRPORT, THE SAME ISSUE NO TOILET PAPER OR PAPER TOWELS

Ocean Blue and Sand: Ocean Blue- very nice,

Our three rooms were upgraded to Privlege. Using your butler to book restaurants is so much easier than trying to do this yourself. Makes things so simple. The Restuarants are very good. Buffet was very good. We had no issues with the food at all. The steak house and Italian were our favourite. Mike's coffee is an excellent place to get specialty coffee. The pool is awesome. Entertainment team work very hard everyday to make sure you are having fun. These guys work some long hours. Th [... read more]e beach is great to walk. It seems to go for miles. The Disco was surprising in that it was quite busy which makes it more fun. Lobby bar great place to relax after the shows and continue with more evening entertainment. We have been to many resorts. This is very good. I don't have a complaint. Our room was on the second floor which we prefer. Downside like most resorts, you still need to lay out your towels in the morning or you may not get a chair on the beach or pool side. I did see chairs available though until around 10:00 a.m. which I thought was pretty good. The staff are the most friendly I have ever met at any resort. 20 minutes from the airport Hope this is helpful.

Ocean Blue and Sand: Excellent resort

This is one of the best 4 star resorts I have been too in Punta Cana. The food was great and the Japanese restaurant was the best. The grounds are well kept and the two large pools with swim up bars were great as well. The beaches were clean, the only thing I didn't like we're the barriers in the ocean but I understand why they need to be there but the view is not as nice. The staff were very friendly as well.

Playa Vista Azul: it was a great resort

the hotel was great the service was very good the food was soso but overall it was a very good resort and the beach was great the pool was good the rooms where clean but did not find there was enough entertainment going on and not to many restaurants ala cart to eat at overall it was a pretty good resort i would go back

Valentin El Patriarca Varadero: 2nd time at El Patriarca

We went to El Patriarca in 2015 and returned in 2018... just came back yesterday and still a very nice resort... our maid Hamilia was superb and Johan at the beach a gem...food is very good and grounds are very well kept... a few things happened but not enough for us not to return there in a few years...I wish that Air Transat would offer 8 or 10 days like Sunwing and West Jet and better hours leaving from Moncton...but the resort is still the one for us in Varadero

Hotel Roc Casa del Mar: Not public ready

I was overall disappointed with this hotel. They were not ready to be open to the public after the hurricane. I did take time to give the manager my constructive criticism and hope that he will consider the suggestions I gave him to better run this hotel. I love the Cuban people so I am hoping that things will improve in it will inspire people to return

Hotel Roc Casa del Mar: Ocean Casa Del Mar, Cayo Santa Maria

They sprayed chemicals in the early morning & supper time. A communcication breakdown a bit with front desk staff. Room was close to the most beautiful beach I have ever seen! ... amazing weather! No rain!