Memories Paraiso: Would not return

To start on a positive note, the beach was amazing. But that was about it. Food from the buffet was not that good, if you could even get to some. It was empty half the time. Some staff was super friendly, others not so much. So if you meet someone who serves you well go back to them. Alot of the staff speaks no English, so communication was not possible for us. Staff at the bar at the beach kept bugging us to get them plates of food for lunch, and when we didn't, they gave us poor service and se [... read more]rved us last. Staff bugged us for gifts. Some days room service didn't even show up to our room. Whole resort is definitely in need of repair, lots of things not working. Such as toilets, sinks, wash stations, tv, broken railings, missing tiles exposing sharp edges, no lights working on pathways at night. Also throughout the resort good luck finding a toilet with a toilet seat other then in your room. Some of the buildings are not open (patio doors to rooms open and you can see they are filled with mattress and other furniture). Well we were there they were throwing garbage off the roof onto the ground which was really loud, annoying and dirty. You literally had to watch where you were walking to not have stuff thrown on you. (Air conditioning units, chairs, cement bricks, bags of garbage). Over all a pretty run down location. As for entertainment they did have something every night for dancing. They also had a few things planned for kids. We didn't participate much with any of that but it seemed good. We spent our time all at the beach which made it ok. All in all I would not go back to this resort and I wouldn't recommend it to anyone I know. As for the actual booking of the trip, my experience was great with trip central. Everything on that end went smooth from booking, to airports, to the plane and bus rides. It was great.

Sanctuary at Grand Memories Santa Maria: Great staff!!

This resort was great , grounds are well kept, beach is spectacular! Food is ok you will always find something to eat just nothing wow. The rooms are kept clean by the maids and the added buttler service is great. The staff really makes for a great vacation!

Sanctuary at Grand Memories Santa Maria: Nice Resort

Very friendly staff, especially pool bartender named Carlos. Front lobby staff very accommodating and easy to speak with. Can even exchange money right in front lobby without passport. Butlers always around to ask for help or to book restaurant reservations. Rooms okay. Stains on sheets and towels/towels not changed once during week despite good tips and gifts. Beds firm but I like my mattress like that. Amazing water pressure in shower! Beach very nice. Private adult only area. Was windy and  [... read more]a bit wavy while we were there but could have just been the week we went. Bad sand flies/mosquitos in evening; bring lots of bug spray and after bite. Many people had a ton of bites by the end of the week. Pool beautiful and clean. Bit cool but I was still in all day every day. Lots of chairs to choose from, not always in the shade but the shade moves anyways! Food poor but it's Cuba so what do you expect. Food cold at buffet, meat impossible to chew, buns stale. Fresh cooked meat was great and the A La Carte restaurant at sanctuary was better than buffet. It was international and changed every night which was fun. Could get reservations at all times of day from butler but never got the other restaurants because you had to wake up early and get reservation right away. Drinks were amazing especially the Pink Lemonade drinks from the lobby bar! Overall it was good and I enjoyed my vacation but I dont think I would go back. Have been to Cuba before and had a better experience in past.

Grand Memories Santa Maria: Amazing Resort!! The staff there are also amazing!

Hi there. I am responding on behalf of my Husband James William and myself. we just returned from two weeks in beautiful Cayo Santa Maria Cuba. We stayed at Grand Memories as we have been for the last eight years. One of the main reasons we stay is because of the staff! They are beautiful people! We love this resort. The food for Cuban Resorts is pretty good! The grounds are always being primped and looked after very well! The pool area is very clean and the beach is absolutely amazing!  [... read more] We will definitely be booking with you again in the near future! Thank you for the wonderful service! Tracy Mannett and James Scott.

Sol Turquesa Beach: Average resort , great staff

You get what you pay for when it comes to this resort . It is definitely more of a 3 maybe 3.5 star resort . The food was not great what so ever , but to be expected in Cuba unfortunately. The hotel was overall clean and the staff were super nice and friendly . The beach was nice but small and usually had lots of seaweed around . The pools are all in one area which I didn’t really enjoy , I enjoy when they are spread out through the resort . The resort as a whole looked semi run down with not  [... read more]much to do .

Memories Trinidad Del Mar: Good resort

Great staff. Friendly, especially if you show you care for them. Busy beech but very few panhandlers. It was fairly clean. Early morning crew removed seaweed before sunbathers arrived. Food was OK. but not enough choices for breakfast. Our tourism representative was well informed on all activities in the area and spoke Spanish, English and French fluently. Interesting historical tours with knowledgeable guides of the two nearest cities.

Sol Turquesa Beach: Good time for our young family

This resort was well kept. We have been to different parts of cuba, but this was our 5 year old sons first trip. The only thing I could say bad about our stay was some of the other guest attitudes. We had upgraded to superior diamond club, and we appreciated the extra space and perks. The staff was great, and we enjoyed that the resort was spread out and walking was involved. Nothing to crazy for night life, but that was ok because some people take it to far with drinking at night and become obn [... read more]oxious. Cigar bar was nice , beach great , food better than expected, drinks cold and sun hot. So many places to visit still, but I would return if the opportunity presented it self .

Memories Trinidad Del Mar: Affordable luxury.

Many times to the Ancon peninsula, but first time at this resort. Lovely room and resort setting, very good food, excellent service, and certainly the best beach on the south shore. Only disappointment--no bicycles.

Memories Flamenco Beach Resort: Amazing place

This is our second trip to this location. Our first time was in 2013 and it was so amazing after all the bad things you hear about Cuba. We decided to take another trip and visit the same resort. To our surprise it was just as nice as it was 6 years ago with some of the same faces. The employees are amazing and always happy to serve you. I’ve recommended this spot and will continue to recommend it to anyone. The beach was beautiful with white sand and crystal clear ocean..

Sanctuary at Grand Memories Santa Maria: 2nd time and we will be back :)

This was our second year in a row at Sanctuary and the plan is to return again next year. We selected Cuba in 2018 over other countries because we wanted to support their tourist industry after the horrific hurricane Irma in September 2017. Most of the gardens were still empty of the beautiful flowering shrubs and plants of Caribbean resorts, but each day we saw the gardeners beautify a few of the uncountable number of gardens throughout the resort. Returning this year, we were amazed the ground [... read more]s are almost all done and flowers were blooming everywhere. We still see the gardeners working daily, creating gardens of love ... literally 💜 We understand the labourous work of gardening and so appreciate everything they do and we make a point of complimenting and thanking them. The staff at Cuban resorts go out of their way to please and serve. They totally understand their lives and their country rely heavily on tourism. But, you must keep in mind that any where in the world, vacation or not, you get back what you put out. All the staff throughout Memories’ 3 resorts are incredible people with excellent attitudes and service standards. You should arrive with that same disposition and keep it the lenght of your vacation unless you truly encounter substandard conditions or staff. It IS Cuba and if you choose to vacation there you should not be surprised by the “normal” things about Cuba. None of it is a secret. My biggest complaint about my trips to Cuba always involved co-guests. If you believe people will treat you with respect after you continually disrespect people with an entitlement attitude as if somehow you converted to Royalty on the plane ride down, you are sadly mistaken and you are affecting anyone around you who can hear and see how you behave and how you treat these loving caring people. Of course we have had moments of disappointment about food quality or quantity, toilet issues, or a server who is having an off day, etc, etc. But, we have a good attitude no matter what we encounter. We expect these things are likely to occur and we are prepared to adjust and work around the FACT it is not a Ritz hotel. We exhume love to that cranky waiter so he/she knows people are good and care and are not judging them. Have you ever had something going on inside you that causes you not to be cheerful all day? Would it be nice for people to smile and thank you as if they didn’t notice? That’s what we do and we get a positive response every time. I am sure that person goes on to have a better day to the benefit of everyone they serve after. They are human beings, not emotionless robots so PLEASE treat everyone with respect even when things aren’t going your way. You also bring down the poeple YOU are travelling with ... especially the children. Second co-guest complaint is to be more physically aware of yourself and your surroundings. YIELD, WALK ON THE RIGHT SIDE OF PATHS, MOVE OUT OF THE WAY. DONT STOP WITH YOUR GROUP IN ENTRANCES OR BLOCK PATHWAYS... FIND A SPOT OUT OF THE MOVING TRAFFIC OF PEOPLE AND SHUTTLE CARTS TO STAND AND CHAT!! AVEZ-VOUS COMPRIS? MERCI BEAUCOUP :)

Grand Memories Varadero: Ok resort

Hotel was ok. Grounds nice. Beds were not great. When I sat down to use toilet the seat flew off. Pools nice. Pool area entertainment very weak. Beach area nice. Ocean awesome. Very disappointed with the alacarte restaurants. And only allowed 2 a week. Buffet was awful. Line ups all the time. Food cold. Same thing every day. Overall services weak. Night we got there at 4 AM they gave me my room keys. Got to room it was not clean. They hadn’t cleaned it from last guests yet. Couldn’t get he [... read more]lp with luggage. Drug my luggage back to lobby. Got keys for new room. No help with luggage. Had to drag it back to different building. In morning asked if room was cleaned so I could move back to other building to be close to family. They said building is full. Whole vacation I was in different building than family I came with. Overall I would not recommend resort. Will never go back there again.

Grand Memories Varadero: Very Large Resort

Grand Memories is an older resort and needs to be updated, for example our TV likely came over on the Ark. It was very old and did not work for the first 4 days we were there. Our toilet leaked all over the floor every time we flushed it , that took 2 days to repair. Grand Memories is very large and spread out, this did not work well for my Husband & I as he is 90 and I am 78 and walking is for the most part very hard for both of us. We were very close to the pool which was excellent but about [... read more] 4 to 5 blocks from most other places. Not really a fault of the resort ,just too big a resort for us. Other than that the food was okay and our room was comfortable

Sol Turquesa Beach: Great Resort

Had a great experience at Memories Holguin. Not sure where the people were staying that have the negative reviews but it could not have been at this resort. We, my wife and I,were here with three other couples and no one had any negative things to say about the resort. will definitely be returning in the future.

Memories Paraiso: Amazing resort

We loved loved loved this place! The service was amazing. They were so welcoming and eager to get us anything we needed. The food was actually quite amazing. We had 2 a la crate meals ( Mediterranean and Asian) and they were better than home. Our room was comfortable and easy to get to. We enjoyed being able to hop on a cart and travel around to different spots with ease. They are renovating, but you can barely notice as they are quiet and clean up very promptly. They are always upkeeping the [... read more] grounds and very friendly as you pass by. We will be back for sure! We can’t wait!

Grand Memories Varadero: Nice Resort ... but

The rooms were nice, food was very good and entertainment was excellent. The grounds, beach, and pools were also good; however, there were some serious problems. There was NO toilet paper in most of the public bathrooms most of the time. Our safe was locked by previous roomers and it took staff three days to come and open it, meaning we had to keep our passports, money, etc. on us at all times until the end of the third day. Towels were replaced with bath mats on several occasions and the r [... read more]oom didn't appear to be swept as it was very gritty by the end of our stay. The bars were out of many liquors multiple times during our stay, including mint for Mojito's which the island claims is their number 1 drink. The advertised golf carts to assist people around the grounds were unreliable, at times waiting up to an hour to be picked up. All of the above left a poor impression and left us dealing with multiple problems on a daily basis.

Memories Flamenco Beach Resort: Great resort

Excellent beach great drinks could use a bit of tlc but it’s 🇨🇺 all and all a good trip. Pool was nice beach quiet. If it is not to expensive get the upgrade to private beach forget what they call. Had oceanfront room excellent. The market was disappointing

Sanctuary at Grand Memories Santa Maria: Not as great as the reviews say.

Upon arrival we were not told that every Friday they have steak and lobster.{Found out from a server 4 days later.} Our rooms sink was not working.Moved us to another room the next day where we had to where earplugs because the air was freezing up and leaking on the floor.The maid said that there was an iron missing from the previous room.I didn't even look in the closet never mind ironing while I'm on vacation.LOL No maps of the place so it took us about 3 days to figure out where we were going [... read more].A lined up for the reserved restaurants even though they were half empty.Just don't get it.Food at the buffet was mostly cold and lets not forget about no toilet paper in most places even though they have it.We would not go back there if it was for free.Sorry.Just being honest.Gord and Eve.

Sanctuary at Grand Memories Varadero: One of my Favorite

This is my third year to Cuba and The Sanctuary at Grand Memories is definitely a "visit again" resort. Resort was well maintained. Rooms were excellent and staff was friendly and courteous. You will not regret your stay here!

Grand Memories Punta Cana: Great week away

We had a blast. A great family resort for young kids. 1- Bit of a hike from the beach but carts run every 20 minutes. 2- Food was great 3- Staff very friendly and safe, lots to do 4- Tuck shop $$$$$

Royalton Splash Punta Cana: Fantastic resort.

My family & I had a most enjoyable vacation at this resort. The grounds were well cared for with lots of Palm & coconut trees & not forgetting the tropical flowers. We were impressed with the service as the the staff were very friendly & helpful. Everywhere was kept clean and tidy at all times. We gave the food. 3 star but upgraded to have have all our meals at the Rouyalton restaurant which did not disappoint us. Would definitely consider returning to this resort again.