Royalton Riviera Cancun Resort and Spa: Wonderful family resort

The Royalton was a beautiful resort and was well equipped with multiple pools. Some of the highlights included the foam party in he pool, the wide range of choices at the buffet, the Hunter restaurant, the service and the unbelievable powdery soft sand. It is truly unfortunate that the Mosquitos are so bad and that everyone suffered such horrible bites. Also the consistency of the food and drinks could be improved.

Royalton Riviera Cancun Resort and Spa: Wonderful Stay at Royalton

We returned to the Royalton for a second time after staying there the previous Spring. It is truly an excellent resort. The food throughout (buffet and restaurants) is really good with lots of selection. The property is large enough that the pools and beach are not overly crowded. Grounds are well kept, and the hotel is overall clean and well maintained. Only complaint is the entertainment - it's awful. Daily activities are limited to aerobics and evening shows are hard to sit through. All in al [... read more]l, would return again

Royalton Cayo Santa Maria: Paradise!!

This was a return trip and we were not disappointed. From the minute we arrived until we left, we were made to feel very special and welcome. Upon entering the lobby were were greeted by our previous "Butler" Diana, who seemed genuinely happy to see us, as we made our way to register and then on to our room, we met many more staff members from our first visit and they remembered us too! How amazing it was for Lily (one of the lobby bar's waitresses) to welcome us and remember the table we u [... read more]sually sat at last year! The new employees brought new excitement to the resort as well. Thank you Joana & Tizy, you are amazing! We miss you all. Until the next time Royal Cayo Santa Maria. Dawna & Patrick

Royalton Riviera Cancun Resort and Spa: We enjoyed the resort

The resort had large lovely rooms, we found the area to be clean and the food at the buffet very impressive. The staff were all so friendly and all seemed to enjoy children. We enjoyed the Caribbean restaurant and the Zen restaurant the best. We were a group of nine people and two of us for some odd reason were covered with mosquitoe bites (more like welts). We were told that we had been upgraded to a better room, we were very grateful for that but a little disappointed that only two of our roo [... read more]ms were together, one of our party's room was away from the other two, which made it slightly inconvenience at times with the kids. All in all we were happy with the resort.

Royalton Hicacos Resort and Spa: Great Experience

This resort totally met everything we could have ever wanted in an all inclusive resort. Service was top notch, beautiful place. The nightly shows were all entertaining. The buffet was average, not bad, not great but they set out a variety of different items daily. We did a different a la cart 4 of the nights and they were all fantastic. The bistro was beautiful, we had our breakfast there a couple of the mornings, allowed us to sit outside to enjoy our breakfast without the hustle of everyone a [... read more]t the buffet. The WiFi wasn't the best, but made us leave our phones in the rooms, so even better. Would absolutely return.

Royalton Riviera Cancun Resort and Spa: Family friendly resort.

Great hotel with very good services. The staff was always friendly and helpful. They had nice.food selections from buffet a la carte restaurants. The pools were.well.design for.kids and our.kids really enjoyed it. The beach wasn't that nice, it had lots of.seaweed floating in the water. Overall it was a pleasant stay.

Royalton Riviera Cancun Resort and Spa: Paradise!!

Best vacation ever! There is not one thing negative that I could say about Royalton Riviera! "It's my pleasure" was the comment from all of the staff and just made my day!! The accomodation was exactly as it looked in the pictures, the food was way beyond any expectations,the beach and pools just incredible.We would go back in a heartbeat! Marlene and Aaron

Royalton Riviera Cancun Resort and Spa: Great Vacation

Our family of 3 enjoyed our trip to Royalton Riviera Cancun. Pros: Excellent service with Sunwing from the airport to the hotel, very quick and easy check in. Room was very nice, cleaned daily, air conditioning worked very well. Pools were not very busy, easy to get lounge chairs. Food was DELICIOUS! Excellent service and did not need to wait for a la cartes in the evening. Cons: Mattresses were firm (we are used to a soft mattress), could have provided more towels in the rooms, the beach  [... read more]was not the greatest (a lot of seaweed and water looked murky) and restaurants opened for lunch too late (this was only due to us travelling with our toddler and trying to follow her schedule, if we were on our own would not have been an issue). Beautiful resort overall and would definitely recommend to friends.

Royalton Riviera Cancun Resort and Spa: Great food

This was honestly the most beautiful all inclusive resort I've been to. Food is better quality than the keg. Even the buffet as everyone else says is unreal. They have every thing except for lobster, crab and scallops which is understanding. The cooks at te buffet will cook anything for you fresh from prawns to steak chicken lamb duck tuna steaks... Mmmmmm good. That being said the a la carte restaurants were even better. Hunters steak house, one the best steaks I've ever had anywhere, melt i [... read more]n your mouth. I got the petit fillet but have choice of cut u want. Beach grill ( Caribbean) open for lunch and dinner. Loved the clam chowder for lunch but who eats soup in Mexico right? Me my goodness was it flavorful and the clams were so fresh and tender. You could get a lobster there for Lunch at an extra charge but get this, you get a lobster tail for FREE at dinner as its on the menu. That made my trip right there. Italian restaurant great menu as well beef tenderloin calamari, wood stove oven pIzza. I mean even the sports bar had great food . Can't say anything bad about the food and if you can you're way too picky. Even if u did have a bad experience at a restaurant go to the buffet after and satisfy for you're belly. The beach, ya some days it was more beautiful than others and yes there is some seaweed but not much and it's white sand has palm trees and an infinite lookout into the horizon. Plus servers come out to your lounge and get you drinks. What more could ask for. Bars everywhere except for maybe near kids pool but that being for a good reason.the have medelo, corona and deixsecies? On tap and all the liquor were premium. Unreal

Royalton Hicacos Resort and Spa: The Staff and facilities were awesome!

This was our second time at this resort! Both times we were in the Diamond Class levels. The resort was great. The people were great! The restaurant food was better this time then the last, especially the Italian restaurant, mmmmmm! We could really see that they were making a huge effort in keeping the place a 5 star resort! We stayed mostly at the beach so I can't say much about the pools, but by the amount of people around there, it must have been good! A couple of down falls, was one night [... read more], there was a dinner for the Diamond members by the pool, and the chef ruined the beef completely. The top staff were well aware and were planning a do-over the next night to make up for it. We were leaving that day, but it showed that they cared enough to do something about it. For me, that enough to tell me that upper management really cares about taking responsibility for the quality of the service. The second issue was with the travel agent. They did not transfer our requests to Sun Wing or the resort. I will not be using the same agent again in any of future travels!

Royalton Cayo Santa Maria: Royalton Cayo Santa Maria Paradise

as soon as you arrive at the Royalton you are greeted and treated like royalty. Someone surprisingly already has your luggage and you introduced to your butler who immediately welcomes you and accompanies you to your room . No waiting at front desk in long lines for check in . All staff is very warm and welcoming and the rooms are impeccably kept and quite spacious. Butler service is always available at any time of the day . It is up to you to use their services and not feel like you are imposin [... read more]g . No buffet is available only a la carte restaurants which are all booked by your butler . No waiting in line early morning to reserve the restaurants . Ocean is crystal clear no rocks or seaweed . Also many palapas available and no waking up early to reserve your palapa. Overall highly recommend resort only 122 rooms so you get to know the other resort guests . Great place to relax and recharge your battery. Great bar service with full local and non local alcohol. Would definitely go back . It was our second time there in 2 years .

Royalton Hicacos Resort and Spa: Fantastic Hotel

Amazing resort, great rooms, comfy beds. This was our 4th visit to this resort and it keeps getting better. The addition of the ice cream parlor was a fantastic idea and tasty. This resort just keeps getting better.

Royalton Riviera Cancun Resort and Spa: Not as good as a year ago

Went to the Royalton for our second time in about a year. The resort was only a few months old when we went then and we had an amazing time, so we figured we would go back because of our last experience. This time around however , although the resort service is fantastic and the food is beyond good , in a year the resort seems tired. Our biggest complaint however was that we requested an ocean view or for that matter a partial ocean view room and we were put into a mangrove swamp view room , whi [... read more]ch is absolutely beyond disgusting because of the smell. The two minutes you need to go out to the balcony and hang your bathing suit to dry is an adventure in agony. The other complaint is DO NOT WASTE EXTRA MONEY and book into the diamond club to get the extra priviledges , it absolutely of no use this time around. Asking for extra towels over and over again did not happen, even though our "butler" said the request was maid several times. The last thing you should know is that the class of people this resort now attracts is far from clean and proper.

Royalton Cayo Santa Maria: OK resort, needs some renovations.

Service: Best service offering I've ever had. This hotel basically includes all the "options" other all-inclusive resorts offer, such as room towel service, a beach waiter - both food and drinks, and free boat rentals. It's relatively tranquil, never feels crowded. Ample space at the beach, I've never waited in line, not even for the check-in or checkout. Feels premium, for the most part. They serve Chivas in the main bar. Can't complain. On the other side, waiters "forgot" my order multi [... read more]ple times. I would ask for a glass of water and a coffee, they forget the coffe for example. Or I ask for an Alexander and a coffee, again the same thing. The live music every single night was awesome, though the musicians sometimes appear to be chosen for their looks first and ability second. Food : Loved the smoked salmon and the croissants in the morning. Could have a bit more variety in the fruit department though. The hotel lists a buffet in its description, but there is none. What they do offer, is access to the Memories buffet next door. All of their 3 restaurants are a la carte, and there's no pictures of the food before you order. I've been suprised both negatively and positively, multiple times. Misleading, and dissapointing for me personally, since buffets are one of the main reasons I go in resorts. Facilities : The hotel does show its age. Our room key cards had to be reprogrammed every single day, sometimes more than once. The toilet seat was so worn, it had permanent black stains on it. The view from the main lobby towards the ocean, while great, is tainted by dirty / dark cracks in the concrete around the pool. 80% of the palapas had huge holes in them, so you could never cover your body completely in the shade. It does need renovations to feel like a proper 5+ hotel again. Overall : The hotel caters to middle aged to older individuals. It does have a nice service offering, but the service itself can sometimes be a bit lacking. Breakfast is complete and efficient, but the lack of a buffet is disconcerting.

Royalton Cayo Santa Maria: OK resort, needs some renovations.

Service: Best service offering I've ever had. This hotel basically includes all the "options" other all-inclusive resorts offer, such as room towel service, a beach waiter - both food and drinks, and free boat rentals. It's relatively tranquil, never feels crowded. Ample space at the beach, I've never waited in line, not even for the check-in or checkout. Feels premium, for the most part. They serve Chivas in the main bar. Can't complain. On the other side, waiters "forgot" my order multi [... read more]ple times. I would ask for a glass of water and a coffee, they forget the coffe for example. Or I ask for an Alexander and a coffee, again the same thing. The live music every single night was awesome, though the musicians sometimes appear to be chosen for their looks first and ability second. Food : Loved the smoked salmon and the croissants in the morning. Could have a bit more variety in the fruit department though. The hotel lists a buffet in its description, but there is none. What they do offer, is access to the Memories buffet next door. All of their 3 restaurants are a la carte, and there's no pictures of the food before you order. I've been suprised both negatively and positively, multiple times. Misleading, and dissapointing for me personally, since buffets are one of the main reasons I go in resorts. Facilities : The hotel does show its age. Our room key cards had to be reprogrammed every single day, sometimes more than once. The toilet seat was so worn, it had permanent black stains on it. The view from the main lobby towards the ocean, while great, is tainted by dirty / dark cracks in the concrete around the pool. 80% of the palapas had huge holes in them, so you could never cover your body completely in the shade. It does need renovations to feel like a proper 5+ hotel again. Overall : The hotel caters to middle aged to older individuals. It does have a nice service offering, but the service itself can sometimes be a bit lacking. Breakfast is complete and efficient, but the lack of a buffet is disconcerting.