Grand Muthu Cayo Guillermo: Amazing Resort

The landscaping well maintained. 2 out of 3 pools were open, and towards the end of my stay the infinity pool opened however the pool bar did not. They are not at full capacity yet. The buffet had many varieties of food such as calamari, fish and shrimp. Steak beef, stir fry beef together with pork and chicken. Food was delicious. Lobster dinner at Sandero was amazing!

Memories Caribe Beach Resort: Amazing beach, resort ok

This is my second time at this resort and was disappointed this time. Positives: Can't say enough about the beach, beautiful white sand, turquoise blue water and lots of beach to walk. Negatives: Did not get the room I paid for initially, thank goodness I had my hotel voucher. I had paid for an Al Fresco room with Diamond Club and they gave us the cheapest room with no Diamond Club. It was a shit show, and arguments to get the room I paid for. Room was beautiful but no hot water in the sho [... read more]wer all week. I don't know if you have ever tried to take a cold shower, it's quite unpleasant. Food: no change in menu all week. Usually we see some variety, not this time. One day there was no coffee at all. For 4 days no Cola to mix with drinks. Rum and sprit is not very good! I understand that Cuba has supply issues sometimes but I spoke to ppl from other resorts and they did not have this issue.

Melia Cayo Coco: Amazing Resort

We had such an amazing time in this place I really recommend it. The service good the stuff very friendly everything is perfect.The beach is amazing, shallow and the softest sand. Enjoy the beautiful view and amazing water! Also the best Pina Colada's I have ever had!

Melia Cayo Coco: Great Spot

Easy to get beds round pool. Good service and very friendly staff. Room was good with lots of hot water and good pressure. Food was a bit hit and miss but always plenty to eat. Wasn't too busy which made everything easily available

Memories Flamenco Beach Resort: Amazing Resort!

Beautifully maintained resort, friendly and hard working staff. Plenty of chairs at beach! Plenty of food choices at buffet, can always find something to eat. A la carte meals were excellent! Would recommend!

Memories Caribe Beach Resort: Memories??? You mean Playa Coco!!!!

We never made it to Memories Caribe. We were greeted at the airport in Cuba by reps from Memories and were told that we would be going to another hotel because Memories was having issues with A/C and electricity. After two moves, we ended up at Playa Coco, which is right beside Memories. The people and staff were sooooo friendly there. We will definitely go back to Playa. Not one bit happy with what Memories did to us. Not good customer service at all. Looking forward to going back to Pl [... read more]aya Coco real soon. I have told all my friends and family about our experience. Started off bad, but ended up fantastic. Thank you to Playa Coco for everything. You were all amazing. I have seen a lot of complaints about Memories Caribe. Not good. I feel we should be compensated by Memories Caribe. Thankfully Playa Coco stepped up to the plate and totally welcomed us and made us feel like VIP all week long. Thank you soooo much Playa Coco. We really appreciate everything you did for us. The reviews below are for Playa Coco. Memories gets "Very Poor" all across the board. We won't be going back to Memories. Many of my friends won't either after hearing our experience.

Tryp Cayo Coco: Best resort in cayo coca

Resort is old but rooms are very clean and the grounds are beautiful staff are the best happy to help you always myself the food was good what was served and presented good I will be returning

Melia Jardines del Rey: This hotel was open one month ago...if we consider a mark between 1 to 10 then our mark is 7...0, then our mark

The problem we have it was with Tripcentral, we book the tickets but forget to check the medical assurance...and Cuban authorities asked for travel assurance in their forms...we asked Tripcenatral and they said they cannot do anything after we book the tickets! We took assurances from our company La Personelle... Thereafter, when we book from Sunwings the tickets online, they asked us to pay for the cabin luggage 50 dollars and we did...at the airport we told Sunwings that Tripcentral told us t [... read more]hey will reimburse our 50 dollars within 400 days, they said no, Sunwings they do this immediatelly and we should talk with Tripcentral...

Hotel Playa Paraiso: Fabulous Vacation

Playa Paraiso is a beautiful hotel with wonderful staff. We stayed in a 2 room suite that was large clean and comfortable. The pools were clean, there were lots of chairs for everyone. The beach is amazing and the beach man is helpful with chairs. The buffet food is basic like most Cuban resort food. The fried fish for lunch at the beach bar is delicious as is the pizza at the pizza shack. The snack bar by the pool was my favourite ! Chicken sandwich and fries. We will return to this hote [... read more]l as I would recommend others to as well.

Memories Caribe Beach Resort: very nice

The resort is old but very well kept, rooms large and clean, food at beach and alacarte good, buffet same every day. Beach is beautiful. The people that work there are great, so friendly and polite even to the rude people, it is not their fault there are shortages on items, they do the best they can.

Melia Cayo Coco: Very comfortable, and absolute clean

Intimate space and on the smaller scale.... not far walks to enjoy all the amenities. Gorgeous white beach with plenty of seating. Pool very comfortable. dining mediocre, not enough variety but recession causes this. My room dated and needed re fresh. Evening entertainment terrible and repetitive. Not enough Cuban live music to be found. Love that Canadian currency is accepted.... bring lots of 5 bills and a roll or loonies and toonies. Major expenses use credit card. very quiet and rela [... read more]xing.

Hotel Playa Paraiso: Hot in buffet

Air conditioner is always off in buffet. Sometimes they open windows, but that causes too many flies When widows closed - too hot. Ventilation is important to prevent spreading of COVID-19 Shortage of hand towels in the room. Sometimes, toilet flush does not work. Strip of sharp rocks and seashells to enter the ocean Not coming back

Iberostar Origin Daiquiri: Fail!

Room was nice. Two hour check-in because of room keys not working. Reception staff was unfriendly. Beach view was not a beach view, but mostly another outbuilding. The grass was almost waist high and grounds were unkempt. The beach was dirty - cigarette butts, weeds with burrs growing throughout the sand, empty promise of cleaning (3-6 feet wide) sea kelp off beach (never done), broken boards in board walks. Beach was weedy in the ocean! Flashing lightbulbs in hallways, pool cues missing ends [... read more] and ping pong paddles broken. Scuba boat reeking of diesel fuel, making us sick from fumes on excursion. Jeep excursion was wonderful!! Buffet staff were super sweet! There were awesome friendly guys working around! Pools were amazing, and had great snack bar workers. Acrobat performance was top notch! Flutist was really good!

Tryp Cayo Coco: Very friendly staff

This resort had probably the most friendliest staff I have ever encountered… the food was poor and very limited However the al a cartes we’re very good and they gave you however much you wanted . Although I wouldn’t recommend this resort to anyone I myself would go back more prepared just because of staff and how eager they were to please you

Memories Caribe Beach Resort: Good vacation

Beach was good, a little weedy because it was windy. Room was good, food was ok, but shortages of cola, bacon, and eggs on 1-2 days. Anywhere in Cuba shortages will be similar. I still enjoyed it, there for the beach, not the food.

Grand Muthu Cayo Guillermo: worse than 2019

I was in this hotel 2 weeks in July 2022 it was the second time, first time June 2019 from the arriving, it was a visible difference now and June 2019 personnel at reception was as usually gentle but helpless if you need something room not clean enough, drain in shower clogged, hygiene very low level, garbage all around towels no changed every day (they said washer did not work) toilet paper not supplied (they said ordered but not arrived) buffet under capacity, not enough food, not enou [... read more]gh tables/chars visible discrimination by serving first and better local Cuban guests

Gran Muthu Imperial: Good resort!

I like this hotel. public area is clean, food is fresh, people are nice. comparing with price, it is good enough! The only concern is the mosquitos!!! too many!!! It really bothered us! Some one should give us suggestion or warning after we book the hotel so that we can prepare at least.

Gran Muthu Rainbow Cayo Guillermo: My best vacation in Cuba

We went to Grand Muthu Rainbow hotel in Cayo Guillermo. We had the best vacation!! The hotel is beautiful. Clean, ac in the rooms work perfect, food is very good !. The staff are the best. They very friendly and polite . I want to do a special mention to the following staff who when above and beyond to make our stay one of the best . Jordan from costumer relations. Thank you for preparing a beautiful birthday party for my daughter . From Reception : Lysbi and Yanet Bartenders : Dariel ,  [... read more]Leorge, Rafa ,Pedro , Yuni Entertaining: Rasham , China, Yadarys. All the staff from the buffet special thanks to Heriberto From the restaurants Mabel

Gran Muthu Imperial: client review from Kelly 2022 OCT

The hotel is very good, near the sea and food and drink are free and available any time. One incident we would like to report is that: the room#8009 (we upgraded to oceanview suite) lost internet after we stayed for 2-3 days. On Wednesday night we were arranged another room(#9016) which has no oceanview. The hotel said the whole building for room 8009 did not have internet and need to be repaired. So we talked to hotel about refund the difference of hotel fee we paid between the oceanview  [... read more]room and the regular room. But the hotel can't give us an answer. Other thing is in room 8009, the mesh door could not closed properly and so there were a lot of mosquitos and we got lot of bites. There is washroom basin drain pipe leaking(not to big )in room 9016. Food is good but we suggest to mark the lable on the plate in some details so clients may know what are the food. It is a buffet style and after the food processed sometimes we did not know what kind of food in the display. Coffee are not available in buffet room and need to be got from the lobby bar. Hope it could be available in buffet room once ordered with waiter. walking lane's lights need to be repaired so some places are very dark in the night. Generally , it is a unforgettable experience and I would recommend friends to live in this hotel as comparing with the neighbor hotel there is less residents and there is more opportunities to enjoy the swimming pool, etc.

Memories Flamenco Beach Resort: Amazing resort!

Hotel was clean. Some minor things need to be repaired. Staff are friendly, food was very good! Bugs weren’t bad during the day. Only thing I would change is the choice of music being played at the pool when the entertainment staff were not doing their activities. The music was way too mellow!