Bahia Principe Explore Coba: Another Great Trip

This was our 9th trip to this hotel. We are always pleased with service, beach and cleanliness. It is a little far from the airport, but worth the drive. We are already planning another trip in November. That says it all !!

Riu Palace Mexico: Awesome resort!

The room was very clean, the food was delicious, the staff were very accomadating and very polite and friendly! We stayed for two weeks and loved the resort and the location. We went March 29, 2016, the weather was beautiful. It was quite damp when sleeping at night. We will definitely be back!

Bahia Principe Explore Coba: Excellent Family Resort

The resort is beautiful and clean. Staff is friendly and helpful. Our little children loved the pools, kids club and kids shows. The food was plentiful and tasty. We had no complaints, and will return. This is a great resort for families with younger children. The little water park was a hit all week, and the kids stayed up for the kids show at 8pm every evening and loved every minute of it.

Bahia Principe Escape Sian Ka'an: Exemplifies Luxury

The Bahia group does an excellent job with all aspects of food, accommodations, entertainment, travel, etc. at this resort. This was my first visit and I will definitely be returning. It is perfect for a relaxing vacation but there are options to visit other areas of the resort for a livelier amosphere which we took advantage of. The best all-inclusive I have ever experienced out of the three Carribean destinations I have been (Mexico, Cuba, DR). Can't wait for my next trip!

Royalton Riviera Cancun Resort and Spa: Very nice resort, even in the cheap seats

This is two resorts one one property, right on the beach. A short ride from the airport, just time for one beer. It has the Diamond Club, and the Riviera (cheap seats). From my early morning wandering I noticed the beach chairs in the Diamond club get presure washed (bird poop?), but towels were plentifull so no problem. Staff were attentive but not intrusive. The buffet was extensive, to point of almost being a better option than the restaurants, if you did not wish to linger over a meal. Altho [... read more]ugh the restaurants did not require booking, just line up and wait, ( we were part of a wedding group), we found that you could get in if: a) you had a group 6 or more, and b) you offered to purchase a couple of bottles of wine ($US35 - >$100) rather than accept the house wine. Do bring your own sunscreen, as it will cost you $US30 on the resort or a $35 cab ride into town.

Dreams Vallarta Bay Resort and Spa: good

WE liked this hotel . but felt there are areas which could be improved easily. We felt the value was very good, but next time we would definitely stay on the Secrets side, regardless of extra price.The Now side did not receive the attention the Secrets side did. The biggest drawback were the kids on the Now side, poorly organized, pools.

Secrets Huatulco: Stunning Resort

Amazing views, restaurants, service and amenities. You can't go wrong. Huge pool and no shortage of loungers! Rooms are well appointed with wonderful A/C. Grounds are well kept. Entertainment staff are highly entertaining making this an excellent choice of resort.

Blue Bay Grand Esmeralda: Wonderful Resort, amazing staff - Great food!

Food was amazing. Especially the Buffet and Steak House. Grounds were larger than I like but well kept and well lit at night. Trams were travelling all day. Beach was not great. Storms have washed away the sand and it's not appealing to walk on sand bags. Staff, especially the animation staff were wonderful and kept our teens busy all day around the pool. Lots of fun. Only negative is the cleanliness of the pool area and the sharp tiles on the pool bottom were dangerous.

Fiesta Americana Condesa Cancun: Everything we expected. Nice resort.

The resort was everything we expected from other reviews. Food was really good and lots of it. Staff service was great. Pool area and intertainment was great as well. Our only complaint is the amount of times we had been bothered about the timeshare sales. They should really try harder to take no as an answer and leave people alone when we are not interested in what they are selling.

Kore Tulum Retreat Wellness Resort: Wellness and relaxation

Lush beautiful grounds and large rooms with 24 hour room service. To keep you busy there is yoga twice a day along with other fitness classes, free beach cruiser bikes to ride around Tulum beach or into town. Or relax by the infinity pool, ocean front lounger all day. If rest and relaxation is what your looking for, this is the place. There is good selection for breakfast and lunch. The food is at par with other all inclusive resorts, but i would recommend leaving the resort for numerous wonderf [... read more]ul dinner choices along the beach and in town. The staff were always friendly and provided good service. A good home base to further venture the beautiful mayan coast.

Bahia Principe Explore Coba: Great Family Vacation

We just spent a week at Grand Bahia Principe Coba. There were 15 of us spanning 4 generations. Everyone, young and old, had a great time. We would recommend this resort for anyone of any age. We ranged from 2 to 87. The accommodations, staff, food, pools were great.

Ocean Coral Riviera Cancun: It's a gem of a resort once you get past the lobb

Although some of the furniture in the lobby and beach chairs could use some updating this was a nice resort and I would consider going back. The staff were very friendly and helpful. The food was great but service was some times a little slow. The proximity from our room to the beach was awesome. Yes there is seaweed in the water but not big deal. They have a tractor that does it's best to collect the seaweed that washes ashore and yes there is some in the water but nothing that The beach was n [... read more]ice but it could have been raked better by the beach chairs. Not any fault of the staff, many guests were quick to litter and leave their cigarette butts all over the place. There are no tables to put drinks or beach bags on the beach. Beach bar service was a 5 Star! I have traveled to many 5 star resorts and never experienced the service that I got here. If your fortunate enough to be there when Gabriel is working she will look after you. :) Caesar (who works at reception) was amazing and worked with my sister and I to upgrade our room. Once again excellent customer service. Entertainment at this resort was great! There was always something to do and you didn't have to go looking for a disco if you wanted to listen to music and dance. Lots going on by the pool bar. Shows were great and although we didn't travel with children we did notice on several walks there was always something for kids to do. Just to be clear even though there is a family section to this resort you wouldn't know unless you went looking for it. We would see children and breakfast and the buffet in the evenings but other than that the odd time there would be a child in the swim up pool area with parents. Grounds and pools are well maintained. Rooms are decent. The main thing...they are clean :) No this resort is not a 5 Star but great value for your money and I would go back. :)

Tukan Hotel Playa Del Carmen: hotel was good value with no problems.

Hotel was clean and staff helpful. Enjoyed the location including nearby ocean and entertainment. Nightlife and restaurants offered great choices in town. Ocean was great with several beaches to choose from.

Grand Riviera Princess: Fun in the sun!

Nice resort. Lots of walking which is not a problem unless you have mobility issues. We were a little disappointed in the beach. Rocky entry with some seaweed but that was the same as the other Mayan Rivieria resort we stayed at. Lots of pool choices but you have to get there fairly early for loungers. The resort was full when we were there so that may be why. We found the food to be good. Lots of variety so we always found something to eat. Al a carts were okay but really disliked the reservati [... read more]on system for this. We were allowed to book three al a carts at a time. Stood in line for one hour and pretty much had to take what was available instead of what we would have chosen. Only one girl working the reservation desk and she was also answering the phone and another employee standing watching her. That would be my only complaint about this resort. In my opinion the al a carts were not worth the hour of my vacation time spend in line. I would go back if the price was right but too many other places I would like to see before I would return.

Grand Sirenis Riviera Maya: Is a beautiful resort!

The rooms are nice..huge and airy..lots of room! A huge variety of different foods. Lots to do right at the resort! The grounds are well kept. The workers there are all very nice and friendly! I was overall, very impressed. Also a nice selection of their gift shops.

Sandos Caracol Nature Resort and Water Park: Great resort!

We thoroughly enjoyed this resort! We were a party of 8, with 3 kids (7,10,13), 4 parents, and one grandmother! Everyone had fun! There is so much to do that you don't need to leave the resort! Restaurants were all great too!

Paradisus Playa del Carmen: Swanky spa/lounge resort

We traveled with 10 children ranging from 14-4 months. 2 master suites and a junior suite. We were spoiled upon our arrival. We were given cool cloths with essential oils to freshen up. Then while checking in the hostess brought trays of drinks for the children and adults. The bracelets are tasteful wood and fabric. The staff is very attentive to any special needs. One of the children has anaphylactic reactions to any traces of dairy. She was given an allergy ID for each restaurant. Awesome. In  [... read more]fact they had an entire box to choose your allergy/sensitivity card from. Our fabulous beds had real down duvets which you don't often see in tropical destinations. Lovely modern and classic decor. The showers are large enough for a family. Also indoor and outdoor jacuzzis. Awesome water pressure lol. Our kitchens yes plural had one formal dining area and one kitchenette. The dining area was perfect for when we indulged in the 24 Hour room service. 4 big screen tv's, we only used one but still. Stunning, stunning, stunning!!! This place was totally accessible for double strollers and they had scooters for those in need. It's a well planned place. Spa /lounge music and essential oils atomizing really set the tone for this 5* property. We were able to have some adults only dinners and take the kids to the Kids Club. It was excellent. They had different activities depending on the age group including rock climbing and some kind of mini zip lining. The food was excellent for those who are ready to have really fresh flavourful food. In the a la carte restaurants they allowed us multiple appetizers and desserts. We were able to get a real taste of the restaurants. We enjoyed all the different ethnic restaurants and the buffet was excellent. Lots of choices and constantly filled up and hot! The beach wasn't as bad as I had expected. We had an hour and a half of twigs and little seaweed but then it was suddenly gone. There's lots of umbrellas and lounge beds. You can always find shade, thank goodness because it was hot! My only negative comments are: no top bolt on the doors, it was easy for the little ones to figure out the bolt and the room was massive so we couldn't hear them trying to get it open. Secondly I wish they had complimentary shuttles to Playa Del Carmen it was actually expensive to go. We had two vans and one car. The vans were $24 each way and $16 for the car. It was a 10 minute drive. Thirdly and lastly, they do have a handful of people selling time shares and time at the spa and photography. We did go to the spa at the FamilyConcierge it was fantastic. Worth every penny. We also did have professional photos done and it was pricey but Vincent the photographer got great shots . He was amazing with the children. He really captured out trip of a lifetime. All around our best vacation and yes we're well seasoned travelers. Cassandra Heeg Spa owner, mom, wife

Grand Sirenis Riviera Maya: Biggest resort that I've been to so far.

I truly cannot say anything negative about this resort. The rooms, food, staff, pools etc. were amazing.I would definitely consider returning. Met some great people and staff members. The excursions were wonderful with great tour guides.

Viva Maya by Wyndham: Great resort

Nice size resort. Great beach and friendly and helpful staff. Close to playa del Carmen. Great a la carte restaurants and you can also book the restaurants at their sister resort the Azteca. Playacar is a good location.

Bahia Principe Explore Tulum: Mediocre at Best

Upon check in toilet was not working in room - called front desk to send someone, waited 20 minutes and no one came. Called back and it sounded like they hadn't sent anybody in the first place. Waited another 30 minutes and no one came. Fixed it myself. Purchased a lock for the safe from the front desk, waited 15 minutes for shuttle back to room to find out that it would not insert into the safe properly. Called front desk to send someone to check out the problem. Finally he came within 10 minu [... read more]tes only to tell us that reception gave us the wrong key for the lock. Called back, asked them to send someone to bring a new lock and key as we had traveled back and forth many times already. They said we had to come back to pick a new one up. Traveled all the way back once again. Later that night we went out for a few hours and came back to a massive puddle in our front hallway, almost slipped and injured ourselves. Called front desk once again and they sent someone over after 30 minutes or so. A pipe was leaking in our ceiling apparently and it had flooded the front hallway. Purchased an hour of non consecutive use wifi from the gift shop through Kubi wireless for $8USD. I was very adamant about logging off completely after each use so as to not accidentally stay logged on and use up the wifi. I made a note of how much time I had left after the end of each session and when I logged back on hours later time had been deducted without my use. When I had about 10 minutes left it cut me off after about 7. Called Kubi from the front desk and he insisted I used the full hour and accused me of not logging off properly after each use. Waited on hold for a total of about 25 minutes. He recited off the blocks of time he claimed I used according to his records. The first time he said "I can see here 10, 10, 5, 5, 8." When I responded saying that did not add up to 60 minutes he cut me off and said "no here it says 20, 20, 20, 8." (Which, again, doesn't add up to 60 minutes haha). The reason I was so distressed by this was because I needed wifi to check my emails since I was organizing scuba diving training with a local instructor. Not as much the resorts fault but they chose to pair with this wireless service. I've used Boingo before which is much, much better. Spoken to their customer service reps for login problems and had no issues resolving it. Will not be coming back here. I've stayed in cheap, sketchy looking hostels for $7CAD a night and received much better customer service and had significantly less problems. Only thing that drove me to write this was the time wasted attempting to deal with these issues. I don't care about a broken toilet or safe but waiting around for hours to get it fixed after spending a couple hundred dollars a night for this resort is extremely frustrating. I also really did not feel as though the staff cared about our complaints; we felt very overlooked.