Great accommodations, very convenient layout of all facilities, huge variety and tasty food, helpful and polite personnel. Very good night shows and activities. Brilliant idea to have adult only pool separately from big pool. Great beach with umbrellas. Jungle at the middle is a gem. We would definitely visit again.
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Private -
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Sandos Caracol Nature Resort and Water Park: Will Return
We loved the resort -- the staff were absolutely amazing, especially our maid Sebastian who went above and beyond to decorate our room for my daughter's birthday - he made things really special for us. The entertainment was the best we've seen and we have been to a lot of all inclusive's. We loved our room and we loved the monkeys and wildlife on the resort. The food could be better but there was always something to have.
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Shetraveler -
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Dreams Jade Resort and Spa: Amazing Resort
This is my second time to this resort, The rooms are great, the shops are nice they should drop the prices in the shops extremely expensive, the restaurants are nice I prefer the buffet which is great when it's open. the pools are nice, my favorite is the 24hr café they make the best cappuccino's, iced coffee, smoothies.
I didn't have anything to complain about last year and nothing to complain about this year.
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Delrussell -
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Grand Sirenis Mayan Beach: A little disappointing
Family of 6. 3 rooms booked. Buffet for breakfast lunch and dinner were good. Wish the dinner buffet would switch up themes as there’s only one buffet for dinner. When we arrived we went to Book restaurants and they had nothing available. Which was super disappointment because we were there celebrating a birthday. Which they knew and did nothing for or about. We did end up booking the Asian, Mexican and carnal. Two of us got sick from the habacchi restaurant and Mexican restaurant early in the w[... read more]eek.We frequent Mexico sometimes twice a year and never have sickness so this was a red flag for me so we just stuck to what we know and cancelled the other restaurant we had booked at the end of the week. The menus for the restaurants were not great either. AC stopped working In one of the rooms. It took 3 days to finally move rooms. Resort is big but leads you to a whole lot of nothing. Beach was disappointing I know that’s not in their control but the pictures online were still very deceiving and they weren’t really doing much to clean up UNLESS you are a member of course and their side of the beach is spotless…Rooms were ok. Ants everywhere. No hot water in our last day as we all had to take freezing showers to be ready for the airport. I believe there was still none when we left. Pool service was very few and far between every single day. Tip or no tip. Pools were ok. Nothing crazy. All of them quite far apart. We didn’t visit one pool they had at all. The resort is big but then the pool areas for sitting around the pools are very small? If that makes sense. We had to be up at 730 To get a spot you really want. The monkeys were adorable if you get to see them so that was a highlight. Very far from the airport which we knew as we’ve stayed at the Bahia principe akumal but for some reason this travel felt so long. It was going to take 2.5 hours back to the airport and getting up at 5am for that transportation or of course pay $50 for private 6am transport and it take 1.5 so we paid it obviously. They do have a room tax of $17 USD when you check in. I also paid the departure tax before arriving in
Mexico which I have to say I’ve NEVER done. No one asked me about it … so that was $140 for all 6 of us probably down the drain. All in all won’t be back but we never double dip resorts anyways but definitely the more disappointing one.
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Lisa -
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Secrets Akumal Riviera Maya: The Best All Inclusive
Secrets Akumal was a lovely escape with a long beach and three different pools. Lots of great food options. Excellent personable service everywhere on the resort. Drinks were good quality and the resort was easy to find our way around. Overall great experience.
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Zia Talukder -
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Bahia Principe Escape Sian Ka'an: Bahiya Principe sian Kaan
Overall is very good
Customer care provided an excellent service we are 8 in a group and all enjoyed
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No more comments. Thanks Manuela from Trip Central
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Khushi -
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Catalonia Yucatan: Great Resort!
I recently stayed at Catalonia Yucatán Beach during a solo vacation in Cancun, and overall, it was a beautiful and memorable experience. The hotel itself has a charming, cozy vibe, and the atmosphere was incredibly warm and welcoming. The staff were absolutely amazing—always friendly, helpful, and kind. As a solo traveler, I ended up meeting a lot of great people, which really added to the enjoyment of my trip.
However, I did run into a few issues during my stay. The rooms, while decent, felt[... read more] a bit dated. When I first checked in, there was a noticeable smell in the room, which was a bit off-putting. That said, the room service was excellent—they cleaned and set the room perfectly every day, which made a big difference.
One of the bigger challenges was around the restaurant access. Catalonia Yucatán Beach shares facilities with Catalonia Riviera Maya, and it wasn’t always clear which restaurants we were allowed to go to. This led to some frustrating moments, especially since many of the friends I made were staying at the Riviera Maya side, and we often couldn’t dine together due to access restrictions. This lack of clarity and limitation definitely took away from the experience.
Additionally, the Mexican restaurant on site wasn’t quite up to the mark in terms of food quality.
Despite these issues, the people, atmosphere, and beautiful location made it a truly special trip. With a few improvements to the room quality and better communication around restaurant access, this hotel could be even better.
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Gabriela333 -
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Bahia Principe Escape Sian Ka'an: Amazing Resort
This resort was truly amazing as me and my friend had the best time. The resort is beautiful. What really made this resort so great is the staff. The staff were so nice and helpful which made my stay special. The entertainment team was excellent and were a lot of fun! You also get to visit the other resort on property which is great because you get to explore and not just be stuck on your resort.
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Private -
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Secrets The Vine Cancun: Nice but not for us!
I used to be a travel agent and I really enjoyed inspecting this property in 2015. My partner and I decided to give it a shot on a short 4 night stay in early April. We got an amazing price for the ROH room with Transat Holidays, and booked a direct transfer through USA Transfers so we could go straight to the hotel. We arrived in the mid morning on a Thursday and I've never been admitted to a country so quickly.... we were honestly off the plane and had our passports stamped in under 15 minutes[... read more], the longest part of the process was waiting for the transfer.
Hotel arrival and check-in: We arrived and were greeted in the lobby with cold towels and sparkling wine. They took our luggage and we walked up to the front desk, where we were informed that because we booked the ROH room we had been provided a partial oceanview room with two double beds, but we were offered to upgrade to a Preference honeymoon category and declined. Our room wasn't ready, but we were asked to come back at 3pm. We were able to change into resort wear and grab some lunch at the Sea Salt grill and enjoy the views while we waiting for our room to be ready, which it was at 2pm.
Room: we had room 1512, overlooking the Sandos side. I would recommend requesting a room facing the Hard Rock instead, as there are loud exhaust fans that blow an air fryer smell, though that didn't deter us from spending a lot of time reading on our balcony and enjoying the view of the ocean and the lagoon. The room was spacious with lots of storage. The bathroom is frosted glass walls around a separated shower stall and toilet (it's not exceptionally private, so if you're not travelling with your partner you may want to hang out on the balcony while your roommate is using the washroom), and two sinks. The hair dryer worked well, and the shower had a rain shower and regular head with separate controls, plus body wash, shampoo, conditioner and bar soap. We only had issues with hot water on the day that we arrived, all other days the water was hot and there was lots of it. We did have a slight sewage smell coming from our toilet on the last day.
Food: we enjoyed the taste of everything that we ate, and the breakfast buffet was really impressive. We ate at the Dragon, Nebbiolo, Bluewater Grill, and Sea Salt Grill while we were there. We enjoyed the food the most at the Dragon restaurant and least at Nebbiolo. We did find that the Nebbiolo and the Bluewater Grill were quite warm, while the Dragon restaurant had the AC blasting. We arrived each night at 6pm and had no issues getting seated. I'm a pescatarian and my partner is a lactose free and we were able to find a lot to eat, and it also appears that the menu has gluten free and vegan options. You can get to go boxes at the buffet for lunch, and there's a limited (if you don't eat meat) snack bar at Barefoot Grill. We did both get sick while at the resort, which was unfortunate as our trip was so short. My symptoms were consistent with food poisoning (nausea and stomach cramps). It's the first time I've ever been sick at a resort in Mexico, so it was probably more bad luck than anything.
Entertainment: The evening entertainment was actually really great! We were impressed that most of the evening shows were performed live (not lipsyncing), and even enjoyed the music that was available in the lobby before the evening show. Our favourite was the Queen tribute band and the Tropicana show, unfortunately we did not get to see the full suite of shows at we weren't there a full week. The daytime entertainment seemed to be fun, but it was too much for us. Lots of loud music, lots of activities going on and we prefer a resort to be more relaxing during the day. This resort seemed to have more of a party crowd, and the music reflected that. They had live bands down by the pool bar in the afternoon, and that seemed to be popular.
Shade/chairs: the days we were there it was INCREDIBLY windy, so it was impossible to open the umbrellas. All the chairs with the best shade were taken early in the morning, but there were still a lot of available chairs in the sun around 8-9 am. We set up on the couches by Barefoot grill so that we could have full shade but still see/hear the ocean while reading our books. Bring a hat with a chin strap or a head band to keep the hair out of your face lol There are cabanas that you can rent but they were too expensive for us. :)
Pools: The pools were nice, though we only went in once. The water was chilly at first, but the actual temperature was quite pleasant. They aren't very deep (but I'm 5'7"). It was really easy to get a towel, and they had them available at different areas.
The drinks: They had decent house wine, and there was a lot of variety for reds which was nice (merlot, cab sauv, malbec). They also serve beer in cans and you can choose which brand you want from Heineken, Dos Equis, Tecate, etc. We did the included wine tasting (available at 1pm and 3pm) and it was one of our favourite daily activities.
The lobby: before going we had read some complaints of a sewage smell in the lobby. I could smell it very faintly. I also read complaints about the lobby being too hot, and while it was warm it wasn't uncomfortable. They use diffusers in the lobby and the smell is really strong, so if you're sensitive to scents in can be overwhelming.
The staff: All the staff we interacted were fantastic! They do a great job, and they're super friendly. 10/10 for the staff. Our maid was also lovely.
Overall: if you're looking for a lively adults only resort in Cancun, this is a good choice... it's not a party resort, but it's not quiet either. It wasn't our scene and we won't be back, but we may try a different Secrets property in the future if we can fit it in our budget. All in all, for the price we paid I would say that this resort was great value.
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Jim/Milton -
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Akumal Bay Beach and Spa Resort: Comfortable, peaceful atmosphere!
Stayed May 9-16th. Party of 6. Don't let the peacefulness and tranquility fool you. This resorts management and staff are top notch. They are seriously committed to their jobs and their guests satisfaction. Many went out of thier way to walk us over to whatever location or service we were inquiring about. Lots of cozy private seating nooks around the resort. Food at all venues was excellent, drinks and coffee as well.Seating at pool was limited as was shade. Beach was beautiful but be prep[... read more]ared to rise early for that special spot with shade. We had a few days with seaweed drifting in but the beach teams worked hard to clear. This did not spoil our swims. Ìf you àre a snorkelers you will love this right off the beach. Lots of varied sea life.
We all loved our stay and will be back.
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Daria -
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Bahia Principe Escape Sian Ka'an: Excellent resort for couples!
I loved this resort. Everything was in place and along the path to the reception. Enchanting pools, especially at night, with dimmed lights and multiple small bars hidden among them, quiet villas, away from the entertainment area, where privacy and quiet time helped me recover from the stress of the big city. The food is great, and all services are impeccable.
What is unique about Bahia Principe is the people who take care of the non-stop incoming tourist traffic, ready to go out of their way a[... read more]nd offer a solution, without being pushy.
The entertainment at night was outstanding, it gave me goosebumps.
This resort is run efficiently, ethically, and people are friendly. supportive and eager to learn. I could feel positive vibes throughout this resort.
No doubt, many tourists come again and again to the Bahia Principe SI- in Kaan, it's a little paradise.
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Alisa -
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Bahia Principe Escape Sian Ka'an: Great resort for the health conscious who want an adult only getaway.
Great service, food and a lot of shade from the trees and jungle like vibe. Quieter and more secluded it has an intimate vibe. Good bar, big rooms and the garden room was big and spacious. The fact there was not too much entertainment and parties was a plus for us. The fact we had to take a trolley (from the hotel) to go to Akumal for the beach was not a big deal because we didn’t have any desire to be at the beach all the time. Great value and staff was phenomenal. Highly recommend. Only down s[... read more]ide for me: shallow pools were hot on the sun.
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Private -
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Grand Sirenis Riviera Maya: 10 Days Of Heaven
This was our 10th time at the resort. Fully renovated. There are some quirks to smooth out. The food was great but the buffet had the same spread throughout the entire 10 days. The beach was quiet but the seaweed was not managed so it was very smelly and very little swim area.
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Manda -
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Viva Azteca by Wyndham: Great Experience!!
Our family of 4 went for 7 days. Very clean, accommodating and friendly. We had the best time! The food was great! Lots of entertainment. Rooms were clean and comfortable. We loved the snack bar for a quick bite. And the restaurants were so nice. The staff was great. We would stay there again!
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JanetNS -
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Catalonia Grand Costa Mujeres: Beautiful Resort
everything was very clean beautiful grounds The service was excellent and the beach spectacular. This was my third stay at Grand Catalonia. Drinks were great and restaurants were clean and not much waiting time for meals.
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Private -
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Riu Dunamar: Great place
Great hotel food and best customer service we experienced for years…we travelled to many places in down South. Overall 10 plus experience for adults and families. Staff was friendly not in your face asking questions and never waiting for anything from front desk to beach service just amazing.We will return and recommend to others
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HyJd356 -
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Iberostar Waves Paraiso del Mar: Another amazing vacation!!!
Iberostar Paraiso never disappoints. My 21st trip and this trip was no different. Love the lush tropical location, amazing staff and great food. Perfect for a single, couples or families. Been coming for 15 years.
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Private -
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Krystal Grand Puerto Vallarta: Good time!
This was our 5th time at this hotel. The check in process was very smooth. The rooms are always kept clean although there were a couple of days when the cleaning staff were very late to clean our room.
The restaurants are very good, from the buffet to all the a la cartes. The french was our favourite. There are always lots of choices at the buffet especially at breakfast and lunch. A special shout out to Alejandro for always greeting us with a smile and making great custom eggs and omelet[... read more]tes.
There is construction of a new resort on the south side of the hotel so noise may be an issue going forward.
The staff are always very helpful and with a smile.
Our main complaint is, again, the shortage of umbrellas and loungers on the beach. It was a problem every day.
Overall, we had a lovely time and would return.
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Private -
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Grand Palladium Riviera Resort And Spa: Grand Palladium Riviera Resort and Spa
What a great time we had as a family. Recommended for families with small kids, lots to do and entertainment was good. Staff were always helpful and polite. Rooms were decent but that is expected for a hotel that is a bit old and isolated. Overall we were very happy and would recommend it.
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Private -
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Iberostar Selection Paraiso Lindo: Great resort for families!
We had a great time at the Lindo. The resort is massive and contains many pools, restaurants, and things to do. The pools are awesome. There is a wave pool, a lazy river, and water park and slides. We found the ocean to be rough and did not swim in it, but we enjoyed walking on the beach and sand. The food was very good as well. We would return!