Our Verified Customer Rating 4.1

Our Verified Customer Rating 4.1

(3951 Reviews)

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Private  - 

Verified Purchaser

Barcelo Bavaro Palace: Great resort!

The resort is beautiful and massive with many pools and beach spots. Great place for friends, families or couples. There's a wide variety of restaurants for all tastes. The staff was very kind and made sure we had the best of times.

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Private  - 

Verified Purchaser

Barcelo Maya Colonial: Unforgettable First Visit to Mexico!

The hotel was spotless, the service was amazing, and the food was great!!! We had 5 a la carte restaurant meals and went to: Kyoto (twice), La Fuenta, Mexico Linda, Trattoria and Brasserie (this was on the Palace side so we just paid $20USD each for a very fancy meal). Guest services and reception were both very helpful! The best activities on the resort were tennis and paddle boarding - both free with the resort stay. We also really enjoyed the Circus show and the Mexicana show. The [... read more]

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Jojo  - 

Verified Purchaser

Palma Real: ok if it's cheap

grounds are deceit, the rooms and hall ways could use a up grade , not a bad hotel if it's cheap enough. nite entertainment not very good in the summer months .staff are fair .the biggest complaint would be the food after the second day all about the same

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Private  - 

Verified Purchaser

Occidental at Xcaret Destination: Beautiful resort

We had an amazing week! Loved that the park was eco friendly lots of plants. We went to most of the dinner restaurants as they did not require a reservation the most we waited was 30mins, we never go to the restaurants that require reservation because we can never keep them. The food was good the rooms where nice the staff was excellent. Xcaret was beautiful lots to do you can go in by the beach snack area which was great as food and drinks are very expensive at xcaret when we where hungry we w [... read more]

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Egos  - 

Verified Purchaser

Occidental Punta Cana: Good

We like the hotel especially staff are friendly but something needs to be improved. We booked for a à la carte restaurant but for booking line we were waiting 30 minutes. Any way we like to hotel thanks

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Private  - 

Verified Purchaser

Barcelo Solymar: Black Mold !

I have been to this resort 5 times but not in the past 10 years. It used to be well maintained but it was a dump this time. The air conditioning units in the huge lobby area were leaking all throughout the resort, the floors were slippery and there was mold and areas ready to cave in on the ceilings. There was no hot water the entire 9 days we were there plus our room was horrible, the furniture and mattress was so old and worn out, what a shame it was that the balcony doors handles were remove [... read more]

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Raduu87  - 

Verified Purchaser

Palma Real: Very dirty

For checking in I was waiting for about 3 hours Bars are very dirty Rooms are very dirty Pools are smelling of pee. I've seen a little boy peeing next to the pool. Parents didn't say nothing. The only positive point is the location. Is right in the downtown

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Private  - 

Verified Purchaser

Barcelo Solymar: run down slum hotel

bad service bad food rooms leaking a/c not working bugs in the houses puke in the hallways not cleaned for more then 18 hours no water in the rooms locals get treated better even though they dont tip. do yourself a favor and pay the extra few bucks and go somewhere better

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Arshybarshy  - 

Verified Purchaser

Barcelo Solymar: Terrible Resort

Booked an Oceanview, when I got there apparently no record of it so I had to prove it with my paperwork. Switched rooms twice into finally settling into an Oceanview with barely working AC and no water pressure in the shower, also cold water only apparently. Tried to exchange money at the front desk, they tried to say it was 40 instead of the 100 I was changing, I made a scene and after they checked the cameras they made it right with a half ass apology..

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Private  - 

Verified Purchaser

Barcelo Maya Colonial: Amazing resort

Very clean, good food, excellent nightly entertainment. Always something to do. The resort is large but if you don’t mind doing some walking there are many things to see. Staff is friendly. Check in was quick and easy.

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Private  - 

Verified Purchaser

Barcelo Maya Colonial: So So

Hotel is nice and overall clean and services are overall good food is good a la carte restaurants are all good except Kyoto restaurant ( servers either don't listen or understand well what do you really want to have for dinner and also Steak restaurant's charging us for 2 can of Sapporo beer 68 dollars was not acceptable ) there are certain things they need to clean the stones and rock at the beach along the shore they hurt your feet really bad one of the biggest "why is it like that" question  [... read more]

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Private  - 

Verified Purchaser

Occidental Tucancun: Amazing Resort as usual

Let me just start by saying that this is my 5th time to this resort and it keeps getting better each and every time. People are fantastic and front desk staff is always accommodating. Bellman remembered me as i got off of the shuttle. The food was crazy good. Although I did travel alone this time I was made to feel as if I wasn't. I recommend Linda Vista Mexican restaurant and you can make as many reservations as you want. I expected a lot of locals because it was middle of July yet there [... read more]

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Private  - 

Verified Purchaser

Occidental Arenas Blancas: Great Time

The beach at occidental was amazing, the night life outside of the resort is one of the best. 5 minute walk from all the bars and restaurants. We had a few issues with our room but when we talked to guest services the manager took care of everything by getting us a new room, making sure this room was up to our expectations. Anything we needed we were taken care of like we were family. Our plane was delayed and when we talked to guest services they gave us a late check out at no cost. Would recom [... read more]

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LLeo  - 

Verified Purchaser

Barcelo Solymar: Not like it used to be!!

Stayed at Barcelo from July 12-18 Worst experience ive had that I could remember. Got really sick thinking it was food posing. Rooms were all run down, mould on the walls, beds worn out, hotel in total shambles would not recommend and wont go back. Only good thing about the resort was the beach and the staff was pleasant, too bad i cant say the same about the conditions of the resort

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Dora63  - 

Verified Purchaser

Barcelo Bavaro Palace: wonderful vacation!!!!

My husband and I had a wonderful holiday at the Barcelo Bavaro Palace Hotel in Punta Cana, from the moment of our arrival all the staff was very friendly, polite and helpful. Our very nice room with good cleaning service, good air conditioning We liked the restaurants a la carte excellent attention and food all the staff very attentive and helpful The two buffets had varied and delicious food A beautiful white beach which we enjoyed very much under the shade of its beautiful palm trees the  [... read more]

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Private  - 

Verified Purchaser

Occidental at Xcaret Destination: Beautiful resort

The hotel was absolutely stunning. For my first all-inclusive experience I could not have asked for a better one. The staff were friendly and the grounds were gorgeous. The food was very good, and offered a large variety of options, and even if something wasn’t available, the staff would accommodate.

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PandC  - 

Verified Purchaser

Occidental Punta Cana: Treated like Royalty

My husband and I just spent 10 days at The Occidental Punta Cana in the Royal section. We got private check in and out, and access to all the Royal ammenaties. The good, service, grounds and beach were amazing!!! Our only issues were with Air Transat, if we can book with a different airline, we will return again for sure!!

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Private  - 

Verified Purchaser

Occidental Punta Cana: Great Resort

The pool was amazing, the staff was friendly, food was great (even for a vegetarian like myself) and the nightly shows were very entertaining. The beach did have a pile-up of seaweed or something so entering the water will get your feet dirty. The resort is very beautiful though and the pool is very inviting, although it closes at 7 pm which sucks because it looks beautiful at night.

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Private  - 

Verified Purchaser

Occidental Cozumel: amazing!

The Occidental Cozumel was everything we expected. Great beach with lots of shape from the palm trees. Buffets were also very good. very friendly staff. Enjoyed the adult pool. Lots of wildlife and a jungle feel. Great spot to snorkel right at the beach.

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MissAmy84  - 

Verified Purchaser

Occidental Caribe: Great Resort!

Resort was clean, staff was extremely friendly. We only had issues with the servers in the buffet, they were very slow and forgot about our drinks most of the time, not sure of this was due to a shortage of staffing. Food was alright, found it to be the same night after night. The grilling stands for omelettes and fresh meat and fish was amazing. Cleaning staff was excellent, disco was a lot of fun. Loved the coffee that you get at the bar in the lobby. Ocean view room was nice. Japanese restau [... read more]

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