Iberostar Origin Playa Alameda: Worst resort in Varadero

We have been to Varadero almost 10 times, and stayed at several different resorts, and this one was horrible. The service was the worst; we paid over $400 on the 3rd day to switch. Best decision we made.

Iberostar Waves Rose Hall Beach: Great Resort Will Go Back

Our week at the Iberostar Rose Hall was great. We didn't have the best weather but the staff more than made up for that. All the staff we dealt with were friendly and helpful. They made us feel so welcome. The only down fall was the food at the buffet. The food was good but did not change from day to day. More variety or even a theme night would have been great. It was "same old same old" every day.

Iberostar Origin Daiquiri: Great Resort

Resort was wonderful, small resort easy to get around. Rooms were good, food was excellent for Cuba. Only thing was the wind, great for Kite surfers, but not beach lovers. Maybe the beach is not so windy in peak season.

Iberostar Waves Paraiso del Mar: Would do it again!

This was our second stay at the Iberostar Paraíso del Mar, And once again, it exceeded our expectations. The food has so much variety and is always delicious, and the atmosphere is fantastic. Service is also amazing. The only negative thing we noticed this time versus the first time, was there were less drink servers around the pool. But a little walking never hurt anyone and it isn’t a reason to complain. Absolutely one of our favourite places to be and reconnect.

Iberostar Waves Tucan: Great resort- sucky music

This resort is beautiful. Lovely grounds. Great people. Chris Flower, Dina and Marybell were awesome people! Lovely colourful resort with great people. Animals in the resort great. Beach view room was awesome and the place was keep really clean. Bad: 1950 music!! The music is awful. It's way old. You dont enjoy the lobby because of it. It's too bad because your on holiday and would love to hear lively music.

Iberostar Origin Laguna Azul: Nice resort

We enjoyed our stay at Iberostar Laguna Azul. Beach is beautiful and so are the pools. Daily entertainment last about 1 hour in the morning and one hour in the afternoon. They do all the different activities during this hour and after that there is nothing. Food was ok we always found something to eat. We saw the change in food and room cleaning and daily activities as they worked for the survey. For example no towel art and on day of survey we got one. No fresh veggies and on survey day there [... read more] was brocoli and coliflour and lobster. On survey day they had more games to entertain people. We wish that hotels would always have same service and entertainment and quality of food on a regular basis and not only on survey week. Because people pay to go on vacation and expect the same quality weather its survey week or not. This is for every hotels and every country not just this one. We see the difference in every department when they are expecting the survey. And they get it every 2 weeks. So hopefully you are there on survey week. One last thing is that it is smokers paradise. So if you are non smokers you might not like to be in smoke everywhere you sit. The only place was in restaurants where no smoking is aloud. Also there is no free wifi and it's only available in the lobby or theatre. We met nice people and specially our waitress Elizabeth at the buffet restaurant who was always very welcoming and provided the best service.

Iberostar Waves Rose Hall Beach: Excellent resort

We had a wonderful time at Iberostar Rose Hall Beach. We liked everything about our experience: the grounds and facilities; the beach and pool; the friendliness of the staff; the buffet and a la carte restaurants. We especially enjoyed the variety of items at the buffets (both the main one and the one near the dive shop where we had lunch daily) and the inclusion of Jamaican dishes and fruits and vegetables. We requested a room change and this was facilitated with superb efficiently by Romaine.

Iberostar Selection Bavaro Suites: Just OK

The property was beautiful, the entertainment was well done and the food was good. However, the English communication was very poor amongst the staff. We had trouble several times getting the information we required. French is certainly the preferred language after Spanish. Also, as the resort seemed to draw a large number of smokers and smoking was allowed everywhere it was very uncomfortable as non smokers being around a lot of cigar smokers as appears to be the custom for many. I would  [... read more]recommend the Iberostar Pariso Beach over the Dominican location.

Iberostar Waves Costa Dorada: One of the best Dominican Resorts!

Having just returned from the Iberostar CD, we were so impressed by the resort that we plan to return soon. It is an eco- friendly resort and works diligently to protect the environment. The beach is fantastic, large and free of litter. We went on a standard package and found the amenities well above other VIP packages elsewhere. It is a large resort but pleasant to walk through. The evening shows were primarily resort staff participants and luckily, we usually don’t attend them anyway. I must [... read more] compliment our concierge Jose who was so very kind to us. There was no pressure to purchase upgrades or packages. He was truly a gentleman. The food was superior to many of the resorts we have visited in the DR. Wait staff were very attentive and actually saved your favourite table each meal. The entire staff was kind and hard working. Bar drinks and staff were also excellent.

Hotel Mojito: Disappointment for an Iberostar brand hotel

Traveled to Cayo Coco from Dec 24-31, 2019. We are booked into a superior room, and the original room given, rm# 2214, had no electrical sockets that worked, TV didn't work, toilet flushed slowly, no toilet paper and empty mini fridge except for 1 bottle of water. There are not enough drawers for our clothes. I killed a big cockroach the very first night, so I had to make sure our bags were all zipped up. I thought I could just get someone to fix all these the next day. By morning, I had to [... read more] move to a new room! I tried to call front desk but no answer so I walked over and asked for a room change. I was told to wait for 20 minutes, but 3 hours later waiting in the room and still no one showed up. After 4 and a half hours of going back and forth to front desk, I finally told them I had a sick kid who needed to get some rest in a proper room was I able to get the key to move. The new room provided was great because everything was working!!! So my question is that if there was a room available that was fixed up, why give me a room that wasn't ready for occupancy in the first place?? The christmas eve food spread was ok. There was lobster, but that's the only thing to mention. The rest of the week was the same food. I have been to Cuba and know what to expect, but this time it was just way below the threshold of acceptable. There are a handful of people to give credit here: Leidys, Maidel, beach bar Roberto, morning server at the lobby bar and the lady server by the pool restaurant who always had a smile. I also have to mention that the onsite staff nurse was incredibly compassionate. With 2 girls sick at the beginning of our vacation, she was always checking on them, even came to our room the next evening to make sure the girls were ok. Cayo Coco is a beautiful beach, but I don't think I'll be staying at this resort again.

Iberostar Waves Tucan: Wonderful resort

We both loved this resort. The food was amazing and the staff were all very helpful. The beach was beautiful. Big waves but lots of fun. Would definitely return to this hotel and would recommend it to others.

JOIA Rose Hall by Iberostar: Disappointing

Heard so many positive things about this hotel before we got there. We were disappointed as it has obviously gone down hill and showing it’s age. I wouldn’t say it’s a five star. Maybe 4 1/2. Usually at a five-star hotel there is staff to greet you when you arrive. You feel welcome. That didn’t happen. I did not find the staff to be friendly with the exception of one bartender, and one young lady handing out beach towels. Most appeared disinterested. It appeared to be a bit dirty an [... read more]d dark in some of the hallways and there was a musty smell in hallways and room. Spraying a scent to mask it doesn’t solve the problem. The food was good nothing memorable. The Butler was a nice touch. Room was nice except for the smell. They need to air them out in between bookings and while cleaning. Furniture on the balcony not conducive to conversation. The swing faces out and the couch faces towards the swing. My biggest issue was no hand held in shower just rain head. If you use the hand held in the bathtub water sprays all over. The friend I travelled with had been to the Iberostar in Mexico last year and loved it. This hotel needs an update and staff with enthusiasm. I would not recommend this hotel as there are too many resorts that I’ve been to that are better.

Iberostar Selection Playa Mita: Excellent Resort

Everything was great about this hotel, so many food options, great staff and clean rooms always. The staff live to make you happy and the nightly entertainment was incredible. They always put on an amazing show.

Iberostar Origin Laguna Azul: Beautiful beach, terrible food!

I spent 5 nights at Laguna Azul. The staff were extremely friendly, the a/c was icy cold, and the beach was beautiful. The food however was nearly inedible. But I hear par for the course for Cuba...

Iberostar Selection Playa Mita: Awesome!

this was our first time at this resort. We found at the resort was very pleasing to look at. The staff was very friendly. The food was very good. The rooms were clean and updated. We were with a group of 23 people. I would definitely recommend this resort

Iberostar Coral Holguin: Beautiful resort.

We stayed January 8- 15 at the Coral Level at Iberostar Selection in Holguin. We had a junior suite . The rooms are spacious with a awesome bathroom and outdoor shower! The rooms were cleaned everyday and the maids did their job always with a smile . The food is good , the resort had a shortage of several things that they were not able to get. French fries , mashed potatoes and even the lobster was not available. The butlers did their best to accommodate for the things that were not there. [... read more] We would love to see the breakfast a-la carte returning we missed the Eggs Benedict and the rum and banana pancakes! Junior, Raoul, and Lariza were our butlers and we can not say enough good things about them. Always a smile and a kiss on the cheek for us, they are the main reason we come back to this resort. Not only them but all the people that work at the Coral level are friendly and helpful. We ate at some of the a-la carte restaurants and our favorite was the Japanese, a funny show and good food. The rest of the restaurants we didn't much cared for. The Mediterranean restaurant was a disappointment because we expected more fish selections and lobster on the menu which were both missing. The entertainment is good especially the band that played the Tuesday night was awesome. We had nothing to complain about the resort and will definitely come back. A big thank you to all the friendly people of The Coral level of Iberostar in Holguin

Iberostar Waves Cozumel: One of the prettiest hotels I’ve been too!

The grounds and nature reserve are beautiful and make this hotel worth staying at. The staff were very friendly and took care of all our requests very quickly. I don’t usually go to all inclusive hotels because I don’t like crowded beach and pool areas with not enough lounges and shade. I would highly recommend upgrading to the Prestige Package, it’s worth the extra money. We had a very exclusive experience, no shortage of chairs, shade and great service! This hotel is a very good v [... read more]alue for the money.

Iberostar Waves Rose Hall Beach: Amazing resort

Very beautiful hotel clean friendly food was amazing one concern we had it was very very damp wet in our rooms all our clothes are wet bedding was wet the Floors were soaking wet we got back home in we ended up very sick from all the dampness but other than that beautiful beautiful hotel

Iberostar Selection Rose Hall Suites: IRHS fantastic resort.

Not a single issue. Rooms outdated but spacious. Beds uncomfortable yet sleep worthy. Rooms cleaned twice a day - nice touch. Drinks, food, service, Iberstar workers 5 star. Beautiful gardens, pools and beach.

Iberostar Selection Rose Hall Suites: Wonderful resort

Loved this resort ! Staff was amazing , food great , very clean . Ocean view room was big with a huge balcony . Lots of chairs on the beach and by the pools . Would definitely return! Thank you Jairus Maus for another wonderful recommendation !!