Paradisus Varadero: Beautiful Resort BUT lots of issues

We went for the week of February 10-17.... We got there and loved the resort! It was beautiful! Not busy at all even. Found out that they were not even at 50% capacity. Unfortunately, it was nothing but issues after that. The beach was dirty and rocky, not cleaned. Lots of bugs (I was eaten alive even with bug spray). They ran out of beer, certain booze and even pop by the 19th! That was no beer for the rooms. Booze ran out at the bar along with some mixes and certain pops! Coke and Fanta were o [... read more]ut by the 15th. The fridge in our room didn't cool. Other than that, no real issues with our room. Running out of certain meats as well. We went to an a la carte on the 14th and it took 1hr and 28mins for food to come. Our friend's steak ordered well done and it was still mooing, sent it back and nothing for 10mins. We ended up getting up and leaving and going to eat at the snack bar which is where the food was actually decent but they were even running out of items. Many other people complaining to management, but they were not helpful. Very slow service in the lobby for drinks at the beginning of the week when they had a stock. Just went downhill from there. We were pretty disappointed since this cost almost $3000 for 2 people. Would not recommend unfortunately

Melia Peninsula Varadero: Below average

The resort itself was okay, food was Cuba typical. Our beach towels were stolen from the pool area and staff didn't do anything about it. We ended up having to pay for towels which most like report staff took.

Melia Marina Varadero: very disappointing

Bought tickets on tripcentral to Melia marina Varadero for Valentines weekend 13-17 Feb 2020 at a pretty hefty price.Arrived there close to midnight instead of 8:30 pm due to a late Sunwing departure from Toronto Checked in room 4103 which was a quite nice apartment style with a nice king size bed,two full bathrooms,full kitchen and a nice marina view balcony.So far all good rested well and was looking forward for a nice coming Valentine day Went to breakfast and was very disappointing with t [... read more]he poor variety of food and most important the poor service and cleaning less of the buffet room No juices or whatever they had were warm Asked for orange juice at 9;00 am and was told they're out of it Finally after a looooong walk to the beach got to see a decent beach with nice sand and good water to swim Decided to go for lunch at the snack bar by the beach Got there and was wondering where all the snack food would be Found out it was around the corner on the grill Well grill was empty and there was some grilled full fish in a tray that was 50% burned and dry They had some veggies and no fries or potatoes whatsoever had 2 fish and waited one hour for two chicken legs For dinner we decided to go to Don Ernesto restaurant and try our luck since we didn't have a reservation made:) We got lucky and they accepted us to have dinner ( which we enjoyed.)... otherwise we probably wouldn't be able to have anything to eat due to the overbooked hotel with the local people At the buffet restaurant was a line up of people waiting a minimum of 1 1/2 hrs to get in Unacceptable!!!! Absolutely nothing related to Valentine,s day around the whole resort Beer was OK but all other drinks including wine white or red were disgusting gross tasting No sparkling wine unless you buy your own Coffee at main lobby was good As for food next day was a carbon copy of first day Loooong line up and the snack bar with absolutely no food variety other than grilled chicken and veggies that took over one hour to get All the staff was sitting by the bar counter having a chat and ignoring all the messy tables and all their valuable customers They seem to forget that is because of us that they have a job and that we work as hard to be able to go keep them in business Third day we decided to go on a catamaran trip which proved to be the best choice to get out of that mess and ignorance at the resort We went snorkelling then to an island were they had a nice bar and buffet with all kinds of seafood and a large variety of great food all included in 69$ us per person !! A special treat... we loved it and thanks to Pedro the animation guy on the catamaran we had a great time during this trip We arrived back to the resort around 4:30 pm and because the weather was great we decided to stop by the beautiful swimming pool they have and go to the in water pool bar for a drink While we were in the water someone had stolen my girlfriend's little Coach pouch in which she had $40 Canadian 30 cuc and her Iphone 7 ....That was a bad experience and ruined the night for us Her especially Well for dinner we went to Don Pepperoni and had another a la carte dinner which was enjoyable Next morning we left the resort to go back home , checked in to the Varadero airport My girlfriend had locked her luggage.... I didn't and sure enough when i got back home to Cambridge my 2 perfumes i had with me were gone Someone at Varadero airport had helped themselves Just my luck :( Anyways....overall it was a trip we want to forget asap and delete of our future destinations Sorry!!

Melia Jardines del Rey: Cuban resort

We had a good trip, but also ran into some health issues traveling with small children. We received excellent care at the On-site medical center. The bed, linens and room were comfortable. (Some people in our party had issues with toilet flushing properly- ours worked perfectly). The music played at the pool was too much, too loud for this 55yr old : high energy bass all day long (Until 5 pm) Airport transfers went well and is close by - Air Transat Flight was very comfortable. C [... read more]uban beer is delicious and refreshing!

Paradisus Rio De Oro: Loved this Vacation!

We were extremely happy with the Paradisus. The facilities were well kept, the staff friendly, the beach BEAUTIFUL, awesome pool, spa serene... an all around great resort. Such amazing value for money and the weather in Cuba was perfect all week. We didn't meet a single guest who hadn't been there before and planned to return. We would definitely book again!

Paradisus Princesa Del Mar: Paradisus was indeed Paradise

The resort itself was absolutely gorgeous - picturesque. The photos provided online are indeed a true reflection of the actual grounds. Resort was very clean, very pretty. The food was great :) The room was clean and staff were so very friendly. Nightly shows/entertainment were spectacular. Tours/excursions were fantastic!

Melia Jardines del Rey: Mother & Daughter week

For a 1st trip ever, it was great. Food wise, there was always something good. Our room(2109) was a good size. Only once we lacked hot water. Room was clean. Lobby,Bar area was fun. Was lacking sitting space sometimes. Everyone was friendly! Would go back again Thank you!!

Melia Varadero: What a dream!

We booked this vacation last minute and were a little terrified that it wasn't going to be great, we were totally blown away by how amazing this hotel and the staff were. Everyone was so sweet and kind, the front desk staff took their time to make sure we were comfortable, our maid Zenaida was perfect! Everything was clean and impressively manicured and the food was really really good (we had been warned about the food but were pleasantly surprised) If you are a foodie or are someone who finds [... read more] problems with things easily you might find issue with the food (blander than we are used to here in Canada) you might find issue with the rooms (a tad dated) you may not like the pool (no shade or swim-up bar) but if you can look past these flaws ( really can you even call them that??) then you will have an amazing time at a resort that is as relaxing and welcoming as it is beautiful!

Melia Marina Varadero: Needs improvement

The resort was not new. Needs alot of work. Not a 5 star. TV only got Spanish channels when it worked which was only 1 day. The staff was friendly and the beach was amazing. The food was good for Cuba.

Melia Marina Varadero: Not bad

Not a 5 stars definitely Personal very lazy Short of everything food alcohol No brandy no whiskey open late Close early We been in Cuba many times Varadero its worst Sorry to say that Varadero 5 stars anywhere else in Cuba 4

Melia Jardines del Rey: Overcrowded resort

The resort itself was spacious but needed more greenery...the beach was amazing so were the personnel...the lobby was vast and could host a lot of people. The shows left us unimpressed but the entertainment itself with the music was fun and great. The food wasn’t good...we were lacking service in the buffet area as well as plates....from Thursday to Saturday when I left the hotel was overflowing and overcrowded by Cuban people...which in itself is not a bad thing but we were left with no spa [... read more]ce to get food or food itself in the buffets area. I have nothing bad to say about the cleaning staff or the bartenders or baristas ..they did an awesome job . I am going back to Cuba in March and taking my sons and I won’t take them there because of the food.

Melia Peninsula Varadero: Melia peninsula was a pleasant surprise.

The room was spacious and clean. The cleaning staff were friendly and helpful. Not all the staff at the desk were helpful some were outstanding and made up for those who were less helpful. We actually ate at theJaponese restaurant twice because we enjoyed it so much. Of course the beach is beyond reproach. In all I give it a 4+ rating.

Sol Palmeras: Beautiful

I found the hotel to be clean with 2 beautiful pools along with a large Beach area. Plenty of chairs for sunbathing at pool along with beach area. Lots of choices at the buffet. Staff very helpful. Entertainment very good

Sol Cayo Coco: good place to visit ONCE

This was the first time we ever went to the Sol Cayo Coco. We have been many times to Cayo Coco but to Memories, Melio and Pestana to name a few. When we arrived the receptionist at the desk was very polite and we got our room in a timely fashion and someone was available to help with our luggage. The room was clean and appropriate to Cuba standard I would say 3 star. There is only one elecart at this resort but we were able to attend two times but the food offered was exactly the same. Ther [... read more]e was no dress code in place no table clothes flowers or candles to make the atmosphere different then the buffet and the food was ok. The service was ok. The pool was clean as well as the beach. The buffet lacked a variety of food. There was no bananas no potatoes and beer was in short supply. We were there on Feb 14th and the resort was opened to many Cubans coming for the day. We were in a group of 7 and we found that day particular over crowded and unfortunately the staff catered to their own people over the guests already at the resort. eg: there was a line up for the buffet on the 14th we were at the front of the line and the door man spoke in Cuban and took 3 guests (2 times) until I spoke up and said hey we are needing a table for 3 as well. I felt he was upset when I mentioned this however he then got us in. This really turned me against the Cubans as a whole. I used to take t-shirts, sandels and personal items to give away because I always thought the need was there. This will not happen again and I feel bad the way I feel but seeing is believing and what I saw did not impress me. I would definitely go back to cuba but would hesitate going back to the Sol We were anxious to leave to come home and trust me that is the first for me

Melia Jardines del Rey: GOOD LUCK!!!!

Just don't go - only good thing is the beach if you can get a chair - be prepared to get up at 6:00 am to claim your spot at beach if you show up any later than 8:00 am no chairs left - showers went from scalding hot to freezing cold within seconds, toilets did not flush properly, food from the buffet was not even fit for my cat or my dog.... over an hour wait for a hot dog at 24 hour snack shack..... beds were like cement..... I could go on and on ...hopefully you haven't booked this resort ... [... read more].SOOOOO DISAPPOINTED ..... first two nights no water from 5:00 pm until the morning.... been to Cuba over 15 times and Melia resorts over 5 times this resort was worse than 3 star resorts we have stayed in .. could go on and on but why bother .... if you have booked this resort and can't get out of it GOOD LUCK!!!!!!

Melia Jardines del Rey: Run away...as fast as you can!!!!!

The only positive thing about this resort is the beach; however, good luck even getting a chair (unless you want to get up at 6:00 am every morning you are on your vacation and play the towel reservation game) as there are not enough for the number of guests and even if you are lucky to get one it will be the hard plastic white ones and so far away from any of the bars, lunch restaurants, washrooms, etc. that you won't even enjoy the beach. The buffet restaurant was a joke .... food recycled day [... read more] after day, so understaffed, not enough plates, so overcrowded with guests, dirty silverware, etc. and if you went to the 24 hour snack bar to avoid the feeding frenzy at the buffet good luck with that as would take over an hour to get a hot dog, hamburger or a ham and cheese sandwich with no fries, no condiments, no tomatoe, no onion, sometimes no bun, etc.showers were a nightmare went from scalding hot to freezing cold and from a blast of pressure to a trickle, toilet in room did not flush properly and had to use the hand shower from the bathroom to try and get toilet to flush ..... have been to Cuba over 15 times (Cayo Coco three times) and Melia resort five times ..... was soooooo disappointed in this resort...we arrived at night around 9:30 pm and check in was in another room separate from the reception lobby it was crowded, hot and took forever did not like that they took our passports from us for over a half an hour before we got them back ... walking around the resort at night can be difficult as barely any lighting that worked....not enough bartenders for the amount of guests and constantly running out of glasses so serving drinks in those tiny plastic cups ... really disappointing holiday

Melia Jardines del Rey: Never stayed anywhere worse in my life

4 days no hot water which was the last 4 days we were there, 2 days absolutely no cold water, 4 days toilets broken. The resort after day 2 had a shortage of drinkable water so it was like gold, they ran out of pop, juice, drinks etc daily till all that was left was beer and coke, they ran out of ice and the list goes on. We complained daily, the no hot water never got fixed even before we left. Hotel management had asked how are stay was, we explained and he couldn't quite understand why we wer [... read more]e so upset. Asked if we complained we said yes, toilets he said was a given, but we told him the shower situation was unforgivable always being told yes we will fix and nothing ever done. The management offered us a bottle of rum for each room. It was like being bought of in his eyes and there are two people in our room one bottle given last night there at 10 pm we left at 7 am, even he wouldn't give two so we fight over the rum? He wouldn't budge. and always running out of everything right from day one feel sorry for the people just getting there. I will never recommend this resort to anyone ever!!!!!!!!!!!!

Paradisus Rio De Oro: Our second time

Last year was or first time here and we met many couples who had visited six or more times. One of the things they did say was that over the years things change and things go up and down. So this is our first time back and yes I now have a better appreciation of what they were trying to explain. So once again the staff are excellent and some of them actually remember you from the previous year. Our room was actually better than last year as we were in a corner unit and there was more na [... read more]tural light. The beach had more sand covering a rock area. Overall the food was still very good. A big step up from any other Cuban resort. A la carte restaurants are better then what we've experienced in other place like the Dominican Republic. So for the negatives there were a few. Last year they served Cava. My wife loved have a glass of cava with calamari at the beach restaurant last year. This year it was $27.50 if you wanted to purchase a bottle. Some said this wasn't the hotel but Cuba not receiving supplies from Spain. There were no bananas. They ran out of tonic on the 4th day. Another guest mention that last week they didn't have any gin, they received gin but after 3 days ran out of tonic. No lobster this year either. So you have to make some adjustments. Would we return. Yes. Still the best in Cuba and good value for your money compared to the cost of other destinations. That being said I have a better appreciation of Cuba's ongoing economic struggles.

Paradisus Princesa Del Mar: First visit to Cuba

Very nice resort when new , much repair needed, only 2 jacuzzi’s in the entire resort working, shower broke on day 3 never repaired. Lacking some food items like butter, orange juice, limes at times but likely the same everywhere. Staff very nice and friendly, rooms are clean, limited supplies like towels, frig supplies in room never refilled. Would not come back to this resort without trying others first.

Paradisus Los Cayos: Great Time in Cuba

The Rooms were nice with comfy beds, nice shower (hot water), clean and bright! The Food was good with made to order omelettes, eggs for breakfast. Lunch at the pool or beach was good with burgers, pizza etc. "Chicken Toast" was the best. Beach was beautiful and staff would go out of there way to set up your chairs with an umbrella so you were in the shade or sun. Tons of drink variety. And the bar tenders would make whatever you wanted. There is a little shopping mall within walking di [... read more]stance that was nice to visit for some unique gifts and treasures. This was a very good vacation and would recommend this hotel.