Palma Real: it's ok not great

was there in April 2019.was better then .I went June 2019 , many mosquitos in the room and so many in the lobby bitten hundreds of times it was unreal .was wasn't very good this week only good on two days , room was cleaned every day and front lobby bar was good as last time .I've been to Cuba 60 plus times , just so you know I'm not that picky if the resort is around 550 to 600 I think it would be ok . bring lots of bug spray , the rooms are old and pool bar one needs some fixing up cuba star [... read more] rating would be 2 to 2.5 at max .

Occidental Caribe: Beautiful resort

We had a beautiful stay at the Occidental caribe the resort its self was amazing and very clean it was nice to see that the staff took pride in there jobs to make your stay comfortable an fun. The rooms were cleaned every day. An towels were supplied. I notice that there were security cameras every were I was very impressed an felt safe. I loved the French an Italian la carta . I would not recommend the Japanese la cart we went to eat there and as we waited for our food we saw 3 cockroaches cra [... read more]wl around our table needles to say we got up an left. The buffet was a hit an miss but over all it was good . I recommend you eat at the pizza place it was amazing pizza they have other options there as well for food like burgers an hot dogs an another small buffet close to the pool. Plenty of places to get drinks you can also sit an relax in the lobby when you want to cool off . I was not to impressed with the shows but did like the Michael Jackson show. the grounds an the beach was amazing. Over all I give this resort a 4 out of 5 an would recommend this resort to my family and friends

Occidental Caribe: Super nice!

Very nice resort, well maintained. Our room didn’t look recently renovated, but was sufficiently spacious and clean. We paid a little extra for an ocean view, totally worth it! Pools are great, clean and heated. There is one just for kids, so preschoolers can have lots of fun. Beach: amazing. Out of 7 days, there were 2 where there seemed to be more algae, but it was quickly cleaned. The buffet is huuuge! There is a great variety of food, both Caribbean and international. The only improvement  [... read more]opportunity is the service at the main restaurant: the waiters don’t seem to be coordinated in any way, so sometimes it’s faster to get your drink yourself. Not a big deal, but I believe that with better planning, they would be able to offer better service.

Occidental Cozumel: One of the best value

Average size hotel, not too many rooms; surrounded by nature - very beautifull. Located in the Cozumel natural park - they preserve a lot of trees between their buildings, keeping quietness. Food is good, drinks are nicely done. Service quality varies. We appreciated the free hour kayak rental ;). Cool ambiance/atmosphere around pool : they vary the music (rock included ;) . The only bad point is that is more and more motor boats in front of their beach, going back and forth to reef area; spoi [... read more]ling the tranquility and make non stop waves :((

Palma Real: Not good

June is a very busy time for the cuban people to vacation. Big lines for food and drinks. Had to eat out every day.the staff are friendly though. I did lose a towel issued by the hotel and even though it was my fourth time at the resort they still changed me 20 pesos when checking out

Palma Real: Stay away from this resort !!! Disgusting! Disgusting!

I have stayed at this resort on several occasions throughout the years. This was the final stay for me. Food is horrible! Beds are old and springs jabbing you in the back! Rooms have bedbugs, and the worst part is it’s steadily going downhill. Nothing gets fixed. It only gets macgivered! Put a bandaid mentality. They recently opened it to the local Cubans and it’s not a resort you want to be at while they are there. They drank all the alcohol at the swim up bar daily and you never see them l [... read more]eave to go for a piss to the washroom. You best your ass they pissed in the swimming pools! It did not matter if it was breakfast, lunch and dinner, the plates where always greasy! Disgusting!!! Disgusting!!!! Disgusting!!! Do yourself a favour and spend a couple bucks more! Stay away from anything owned by barchelo!

Occidental at Xcaret Destination: Awesome times at Occidental at Xcaret

The Occidental at Xcaret resort is amazing! It is a large resort with lots of offerings. Many restaurants, bars, pools and a nice man made beach that is calm. A wonderful trolley will continuously stroll up and down the paths and take you wherever you need to go. This is fun but also helpful for the young and old who may not find it easy to get around as easy. The resort is in the jungle so you have the amazing wildlife and monkeys freely roaming around the resort and even will visit you on your [... read more] balcony. We had an amazing corner preference suite in building 18 on the second floor that had a seating area, large bathroom, mini fridge and large wraparound balcony. The best part is that we were on the quieter side closer to the jungle so the monkeys visited a lot. The attentive staff working at the the resort are always asking if you are enjoying your stay and always say hi as you pass by. The food in the main dining room buffet is delicious and plenty of variety. The canal through the resort is beautiful also. Every evening a traditional Mayan celebration happens we’re they paddle up the canal with drums. There are many shops with items made in Mexico from beautiful sterling jewelry, wood carvings, clothing and more. A wonderful feature about this resort and location is that it is adjoining to the Xcaret adventure park where you can swim through natural waterways, through tunnels and caves, see and swim with dolphins, see manatees, sea turtles, stingrays and so much more! The horse show and Mayan night show is not to miss! This resort is amazing!!

Occidental Arenas Blancas: Amazing resort

the service is great, it’s been my fifth time going and I would definitely go back again. It sits on a big land with lots of greenery(palm trees, cactuses, tropical plant). Almost like a botanical garden.

Occidental at Xcaret Destination: Good resort- a lot of walking

We loved the jungle atmosphere this resort has to offer. Tons of wildlife to see. Negatives were the beach- lots of seaweed and very small, and everywhere was a 10 minute walk since the resort is so massive. The food was great apart from the main buffet, eat anywhere else but there. best sushi at the a la carte. Seafood restaurant had great steak. Rooms were night, could have used more beer in the fridge, and cooler temperatures. Overall it was a very nice stay however we will try a different lo [... read more]cation next time!

Barcelo Maya Colonial: This resort for all people

I like this resort, This resort for all kind of people. I have access for all Barcelona beach, colonial, crabe, Tropical, I like the bus driving around the resort, Maya mall, sportsbar, we watched the raptors game on the big screen, if you have kids, all inside this resort. I gave 4+ for this resort,

Occidental Arenas Blancas: IM NOT PICKY BUT DO HAVE LIMITS

Never been disappointed in a vacation before arriving at this resort. I dont expect much but you should get at least close to what you payed for. Kids playing beer pong in the front lobby,garbage everywhere. This place is like a scene from a horror movie. Broken toilet seat, no blankets. The room was supposed to be for 3 adult women. We got a king size bed and a cot. Front desk staff was also annoyed by our request of blankets and pillow for the cot. We asked for this around 10pm, they came  [... read more]to our door at 1am. the worst customer service I've ever received or lack there of. Snack bar worker didn't even acknowledge us just pointed. Only great thing is the sun wing rep Yordi. He made arrangements for us to move and made our vacation a great experience..thanks Yordi.. I could continue with the things that made me unhappy upon arrival but I'll focus on the fact that we got moved to Grand Memories and had an amazing vacation.. Never would I reccomend Occidental to anyone..disappointed our agent didn't warn us!!

Barcelo Bavaro Palace: Good service9

Barceló bavaro place exceed all my expectations.it was beautiful staff are very happy and friendly. The service was good and the rooms were clean. The food is very good, and people were great. Had a good experience.

Barcelo Maya Grand Resort: Great place

Perfect place for a family vacation. Amazing stuff, nice rooms, beautiful grounds, delicious food. You can find anything you need for a 5 star vacation.You just need to bring your good mood 😍😁🤗

Barcelo Maya Colonial: Quite place to enjoy

Very quite atmosphere Service is very good Menu is original in many restaurants including buffet Room was well maintained for all aspects Personnel is well trained and carefully selected Plaisant experience

Barcelo Bavaro Beach: Great value resort

This resort is nice, however not exactly new. The rooms are nice and are clean, but a little dated. The adults only side is very quiet and relaxing. The pools are very nice and the food is pretty good as well. The resort staff are friendly and very accommodating. We asked for a nice room and they delivered with a beautiful view of the ocean at no additional cost. Overall I feel it is a very good value resort. Plenty of restaurant choices. Beautiful beach. Very well kept resort. Friendly and hel [... read more]pful staff. The entertainment was very impressive at the Palace theater. The Michael Jackson show was amazing! Great bang for your buck. We enjoyed staying at the adults only with the option to use the entire resort. There is deffinately more action on the Palace side, however the peace and tranquility on the adults only side is amazing! I would definately recommend this resort.

Occidental Papagayo: Great vacation!!!

Beautiful grounds(well taken care of) great pools (very clean) and the beach was a wonderful Costa Rica beach with great views. High Tide early afternoon a few days when we were there... so we just hopped on over to one of the pools. Food was good, breakfast was similar each morning but a lot of variety and I'm not sure what else could be added, it was all there and yummy! Buffet is in a small space so there can be a bit of a line at busy times to get your food. Room was nice, clean but time for [... read more] an update or a freshening up. Two little things we think need work over all; towels for the pool and beach- our first day it took us 4 visits to the towel area to get a towel because they didnt know when they would be clean? This was first thing in the morning... maybe purchase more towels? The other would be more shuttles and smaller maybe, like a golf cart? The drivers were very professional and know those narrow roads like the back of their hands... might help them to have more driving staff and smaller vehicles. We've been to Costa Rica twice and we come for the heat, beach and relaxation. We had a very great vacation at Occidental. It's a lovely resort over all and the staff are great!!!

Barcelo Solymar: Deteriorated Resort

The gardens were well maintained but I’m afraid the room was a disappointment to say the least. The only good thing was that the mattress was firm and comfortable. The food was very repetitive and it made me very sick for two whole days enough that I had to go to the clinic. I will not return to this hotel. Also I called reception a couple of times and when the girl on the desk couldn’t understand what I was saying, she simply hung up on me....very rude. Other than that the staff was  [... read more]pretty nice.

Barcelo Maya Colonial: Beautiful resort

The grounds are gorgeous at every turn. The food is spectacular and everything I tasted was delicious. The waiters at the buffet and the a la carte restaurants are very detail oriented and really take care of you. I liked the Santa Fe steak house the best, and the Kyoto, Japanese. There is a fair bit of walking as the resort is quite large and it takes a day or two to get your bearings. Pools are well maintained and drink service excellent. I had my 7 year old grandson with me and at check [... read more]-in was informed that only a king size bed was available on a third floor. I prefer top floor, as no one is directly above. I booked 6 months ahead and still did not get the 2 double beds requested. Disappointed but I accepted this. The rooms are showing their age. My sliding patio door was almost impossible to open and close without hurting my hand. I called about 4 times before it was fixed. You need to get a bit upset so they will act on it. The beach was vacant as there is much seaweed. Only 4-5 people in the ocean! No one in the hundreds of beach chairs, a strange sight indeed. But the pools are beautiful and I didn’t mind at all, no one else seemed to either. There are lots of shaded areas by the pools, so no need to get there super early. Staff are great and always helpful. They are hard workers and deserve any tips given. This is a well run resort, IMO, but not for people with mobility issues. i.e. have difficulty walking a lot. You might gain a few pounds however, the desserts are wonderful!

Barcelo Maya Grand Resort: Love love love the resort!

Everything the service, the pools, the beaches, the food. Thank you Tanya for helping us book and making one of my dreams come true! Wouldn’t change anything about this family vacation. We went 7 days and it was the perfect amount of time to come for our first time. We are already planning our next trip to the same resort. This time my brothers family and sisters family will be joining us. I’m hoping to book through Tanya again she was so helpful and easy to work with.

Barcelo Maya Grand Resort: Wonderful resort!

Every aspect of this resort was spectacular. Whether it was the great assortment of food, restaurants, long meandering pools, planned activities, they had it all. We will most definitely recommend this resort to others for a carefree vacation.