Iberostar Selection Ensenachos: Good

The resort and the beaches BEAUTIFUL and CLEAN. The food was ok. The staff, some of them friendly some rude and indifferent. Need to improve transportation from beaches to the lobby. Entertainment 0.

Iberostar Waves Costa Dorada: Decent resort

The hotel was nicely decorated for the holiday season and the grounds were well looked after. The room itself was average. The bed was too soft, poor lighting and the toilets didnt flush well (ours got clogged but was promptly looked after). Unfortunately, our room was close to the theater. It was way too loud, and we got woken up several nights with drunken people walking back from the bar (likely related to the time we went as a lot of students were there). It would be nice to have more  [... read more]places that offer coffee in the morning. There was only one place at the buffet. The food was excellent on New Years but otherwise decent - could have been hotter. It also would have been nice to be able to reserve the restaurants more than once in our week stay. Nelson was an excellent server, he took good care of us. The pool activities were fun with energetic staff.

Iberostar Origin Playa Alameda: Worst vacation ever.

We paid extra to stay in a suite. The door had been kicked in and the jamb wasn't replaced so it didn't lock properly, the air conditioner was broken (so was the fan) so the room was humid and dank.. there was black mold growing on the ceiling and on our pillows. There was no water in our room on arrival, the mini fridge was broken, and the toilet paper and water were only replaced when I complained. We were told the resort was fully booked and our room could not be changed, but we did not new m [... read more]old-free pillows. The resort is advertised as having 5 bars, but they often only have one open at a time. The pool bar is advertised as 24 hours, but it ran out of alcohol by 2am most nights and the beer isn't cold at night because they stop using kegs in the evening and start using cans. Of our group for 4, one person was terribly sick with food poisoning and two were otherwise afflicted... We booked a snorkeling excursion, and when we arrived at the destination they had about 15 snorkels for 200 people. I complained, and I was told "This is communism; learn to share." I spoke to the SunWing rep at the resort, and she offered to refund us 2.5 pesos each for the $100 trip. The beach was nice, but there were cigarette butts everywhere and we also found a used condom. There is wifi in the lobby which costs $1 per hour. Only the resort manager can give you a password, and he offers the wifi free to anyone who will go online and leave a positive review then and there.

Iberostar Origin Daiquiri: First Vacation: Amazing

The resort staff was very friendly, made a few good friends. The food was decent and the resort was beautiful. The beds were a bit hard because the mattresses were thin but I expected that being in Cuba.

Iberostar Selection Paraiso Lindo: Enjoyable resort!

The grounds were beautiful and quite large so we could go for a walk at night. The gym had great exercise classes. The pools were enjoyable. There were many families of all ages and there seemed to be something for everyone. They were very helpful with food allergies. It was lovely and we would return.

Iberostar Origin Playa Alameda: Great for kitesurfing

Great location on Varadero peninsula for kitesurfing. Not too many other kiters. Room was ok but sliding door didn't lock on our room and next room. We kept valuables in safe and didn't worry about it.

Hotel Bella Costa: Great service, clean room with exceptional staff, good food and plenty of it.

Although the hotel is in need of some TLC you can see there is some work going on to improve things overall. However, my friend and I had a great stay at the hotel and enjoyed every minute of our stay there. I would stay there again in a heartbeat and already planning a return visit at the end of this year. Thank you.

Iberostar Origin Daiquiri: A delightful week away with my girls :-)

This was our first trip to Cuba, so we kept open minds. Truthfully, I was on a tight budget, so it was my only choice for a Caribbean get-away with my three girls (ages 20, 18 and 16), and I am so glad we went :-) The white sand powdery beach was GORGEOUS!!! The staff at the resort were so helpful and friendly, especially the Dining and Entertainment staff!! All we heard about food in Cuba was not true: everything was fresh and delicious, especially if you are willing to try some of t [... read more]he more local offerings (papaya, guava, fish). There was always fresh bread, cheese (the best Emmenthal I've ever had!!!), eggs, bananas, chicken, rice and beans, salads, etc. We celebrated New Year's here and the staff outdid themselves - what a fun night!! The champagne was flowing, the dinner was great (booked time slot at the buffet) and the party was a blast! The resort itself was very clean and safe. The staff were accommodating when I asked for our rooms to be changed because of water and safety issues (no hot water in one room, musty smell in both rooms, lock on one door not working). The common areas of the resort and the pool are great (always clean!), but the rooms are a little tired and in need of some upgrades. The toilet in one room needed to be fixed three times during our stay, but it was looked after same day, so clearly making guests comfortable is a priority. Water pressure between 4:00 and 6:00 pm was poor (clearly EVERYONE showering!!), so we waited until after 6:30 to shower most nights.I could nitpick about the repairs needed on the resort grounds (like the tennis courts, some of the paths to and from the beach), but in the end none of it took away from the great time we had. One issue that has nothing to do with the resort but worth bearing in mind when you travel to Cuba: the WiFi is spotty at best, couldn't get more than 15 minutes of access a day. If you have "roam like home" or equivalent and need to stay in touch with folks back home, that is the better option. A heart felt thank you to the staff at Iberostar Daquiri for making a girls' get-away for this "Mama" a bucket-list item I can tick off with the fondest of memories!!!

Iberostar Origin Bella Vista Varadero: Very nice resort

Rooms were very spacious , comfortable bed. Towels needed to be renewed and /or washed better. Food was good . In general very nice hotel enjoyed staying there. Will recommend it . Needs a little more activities at the beach. New Years dinner was very good and animation also.

Iberostar Origin Laguna Azul: Needs a bit of work

This place was suppose to be a great place. Both my parents and friends have been to this hotel a while back (6 years) to be exact. A lot has changed since then, cockroaches were seen in the Cuban restaurant alacart, the coffee bar and even in the hallways of the hotel. The food was average and most of the time the food was better at lunch over dinners. With the multiple pools it gave you options to go to different areas of the resort (quiet or party) scenes. The one think that I will rave about [... read more] is the beach, it was beautiful and very clean. What the resort needs to change it can be done and I know they have the people in place to make the changes. The staff was excellent our maid (Suia) was one of the best we ever had. The customer service (Kennzie) helped us out in every ask. Last but not least our pizza amigo who we had a good laugh everytime we seen each other. What you have to remember is that it is Cuba and not Aruba or Antigua. All in all it was an average trip nothing to write home about. Jon

Iberostar Origin Daiquiri: Not what we expected

We were surprised by how run down the rooms were but the staff and the beach made up for it. We were happy that we brought our own catsup and mustard with us to have on the burgers and with other foods. Unfortunately our children don't like sea food so it took them a couple of days to figure out what they could eat.

Iberostar Origin Bella Vista Varadero: Poor Management and customer service

We travel to Cuba frequently and our recent trip was the worst experience we ever had. Resort was rated to be 5 Star but it's not. First thing we experienced after checking in and heading to our room was broken and missing floor tiles in the hallways and even in the elevators through the resort. Linen in the room had moldy smell. When we go to Cuba we keep our mind open when it comes to food but never experienced cockroaches running around on the food in buffet restaurant. Third day at the resor [... read more]t around noon I slipped on the wet floor and fell. This resulted in an injury on my forehead and eyebrow I was bleeding really bad. After dressing my wound a little bit the staff got us in a cab and told us to go to the clinic. No one from the resort bother to ride with us to the clinic. My wife was really panicking and luckily these was a very nice couple from Toronto that we had met earlier, they offered to come with us. Doctors and staff at the clinic were very nice they took care of me right away. After getting around ten stitches we came back to the resort. A couple of days later my stitches start bleeding badly early in the morning. We went to the reception and we were told to take a cab to the clinic. The Resort should have looked after their guests better especially when they got injured at their facility. Surprisingly a Five Star resort did not have customer service any better than 2 Star. Long story short it was the worst trip ever to Cuba.

Iberostar Waves Costa Dorada: Overall, an average experience

Upon our arrival, we checked in and were promptly greeted by our Concierge, Oscar, who took us on a brief tour of the grounds before arriving at our Oceanview Junior Suite. The room presented well enough at first, but closer inspection revealed many failings. Our balcony door showed obvious signs of previous forced entry, and did not seal properly, allowing noice to penetrate our room that had been selected specifically for its remote location as an anticipated quiet retreat. 30 yards from our b [... read more]alcony, rather than a lovely ocean view, we were disappointed to find the exclusive, members only, open air lounge, complete with bright spot lights that were never turned off through our entire stay, and a large PA system that ruined any chance of peace as the speakers blared music from which there could be no escape. Additionally, the shower failed to drain properly, the climate controls were cracked and faulty, the electrical was a bit of a mystery, and the beds/pillows were substandard. Given the star rating, we certainly expected better. The real highlight of this trip was the food – plentiful, and great quality. It was a seafood lovers dream. Both food and drink are worthy of the star rating. Unfortunately, the troop responsible for our entertainment were average at best. The investment in show planning was obvious, but the talent just wasn't there. In particular, when it came to our New Year's Eve show, we expected something special, yet we found ourselves watching the same group of semi-capable performers attempting to run through a montage of rock music, most of which they were simply not able to accurately perform. As a musician, their lack of skill was obvious to me, but it was equally obvious to others, and the audience response was apathetic. Entertainment through the day was limited, but suited my desire for a more self-directed experience. The service at the resort varied widely. Our Concierge provided excellent service but was spread thin. Others ranged from enthusiastic to apathetic, and service was often delayed due to staff that seemed to be indifferent to the needs of guests. The grounds of the resort were very well kept and beautiful. The efforts to meet with eco-friendly objectives were admirable, particularly the elimination of straws and plastic bottles. Filtered water stations and refillable glass bottles replace plastic – a brilliant idea! Unfortunately, the resort is somewhat limited in size and scope, limiting options for a la carte dining (which was all good), shops, or the variety of hang-out/lounging locations. The beach was adequate, but not one of the better ones I've experienced, leading the vast majority of guests to spend their leisure time at the pool, complete with broken-down jacuzzi that showed no indication of being repaired any time soon. Overall, this resort was average, despite the great quality food, and not deserving of a 4.5 star rating. I would definitely not recommend this resort to others, and would not return.

Iberostar Waves Paraiso Beach: Great resort and amazing staff

Great hotel with lots to do and wide selection of restaurants to choose from. Location is within 30 minutes from the cancun airport which is convenient. The beach was crowded but very nice and the pools were amazing definitely the best of the various resorts we’ve visited. The resort staff was incredible especially the entertainment team who always had lots going and and did a great job interacting with people. The shows were top notch especially the New Year’s Eve show and after party.  [... read more] The resort is large but never felt busy (except the beach) even though it apparently full. Only 2 areas for improvement were the rooms are a little dated and not as nice as other places we’ve been and the the Paraiso beach doesn’t give you access to other resorts for drinks and food (we didn’t know this going there but likely this was our fault for not reading up on the resort because everyone else seemed to understand and accept this). This wasn’t a major issue since there was lots to do at our resort but if your thinking to venture over to the lindo or maya resort this may be something to consider. Would definitely return to to this hotel.

Iberostar Origin Laguna Azul: Good value for money

Large resort. Food is good, can be a bit salty, enough variety on a daily basis to find something you like. Nightly shows okay - standard as in other resorts. Staff is friendly and and always ready to serve you - no issues at all. Of course tips are appreciated, but I did not feel they were expected. In talking to the workers, most preferred goods as tips (toiletries, gently used clothing, shoes) since these are hard to come by, even if you have money. Overall, a very good stay!

Iberostar Origin Playa Alameda: Below average , not a 4 star hotel at all.

try to be honest while i do my review. overall cleanliness was OK. Beach was great. BUT they try to feed you with minimum veraieties foods and repeatitive cheep stuff. We were sick and tired of the same foods every day and night , low quality big chicken leg n smelly fish... I love Cuba for the beach and I have been to Cuba 7 times so i know how to set my expectation when I go to Cuba but honestly everything about this resort was below average. sun beds r sagging hardly you can find an ok on [... read more]e. drinks are watery and tasteless , even their pina colada doesnt have pineapple juice. Entertainements are very ordinary.... I would give them 2 or 3 star at best

Iberostar Selection Ensenachos: Coral Iberostar Ensenachos

Amazing rooms,grounds and beach. The service was exceptional! This was our first time at the Coral Level and we will certainly be back. No problems with food...always hot and presentation was appreciated. No issues finding beach chairs or a place at the pool. The staff went out of there way on numerous occasions to make our stay memorable. Looking forward to our next vacation at this resort!

Iberostar Selection Holguin: VERY DISAPPOINTING

Terrible service, no quality Canadian food/alcohol, maid did a great job, room was quite nice, beach was terrible, grounds were badly kept, for a one year old resort, it looked 20 years old, horrible problem with bug bites, all 20 members of our group got badly bitten, a la carte food and service was good, buffet selection never changed and service was non-existent

Iberostar Waves Costa Dorada: It was ok!

We stayed in this hotel for 10 days and it was ok.I cannot say that it was amazing,but for the price we got we are happy with it.The property is clean (not enough garbage bins outside thou),the staff is friendly.The rooms were always cleaned up very well.The food was not bad but it was too repetative and there are not so many food options for vegetarians or people with food allergies.The hotel itself is 20 years old but it didnt look bad,everything worked well in the room.Beach was nice!My kid w [... read more]as in kid's club and Carolina was amazing. Overall,I would recommend it only if you get a good deal on it.If you are planning to buy with a regular price,I suggest you to consider other options.

Iberostar Waves Costa Dorada: Very nice resort

We stayed at the Iberostar for 14 days. My husband & I have traveled all over the DR about 25 times. The Iberostar is a very nice resort & and I would definitely return. The service of the staff is excellent and they do not cut corners looking after their customers. Our waiter, Robert was very attentive and brought us coffee & juice as soon as we sat down. I noticed a lot of the staff have worked for the Iberostar for 10-15 years. I really liked this and it appeared the staff enjoy working [... read more] at this resort. The food was very good and well displayed. The restaurants were good and we tried all 3. They have a live band that plays music at the beach most days at lunch time. The beach was nice with many palapas so you didn't have to rush down to save a chair. We spent mornings at the beach and afternoons at the pool. The pool is large and deep enough to actually swim. This pool is probably my favourite when I compare to other resorts. Overall the resort is very well laid out and I liked the easy access for lunch by the pool as well as the bar. In the lobby they have a very nice bar which is right beside the theater for the show. The bartenders were very friendly and efficient looking after customers. It was nice to have the option to sit in the bar area for a drink or walk and sit in the theater for the show. I did use the gym and they had enough equipment to provide a good workout but the area is cramped. I saw the spa, and although I never used it, the area looked very inviting with massage tables, lounge chairs around a private pool. They also had a bird sanctuary for egrets which was pretty lively and nice to check out. A bit smelly but there's alot of birds there! Our room was very comfortable and in a good location in the 6000 block close to the pool and beach. The only downside of my vacation was, I did get ill the second week I was there for 3 days in bed and it took another 2 days to gain my full strength. This could happen anywhere and who knows where I may have picked up germs. Luckily we brought medication with us for diarrhea which likely helped. Despite this set back, I would recommend this resort.