Barcelo Maya Beach Resort: Great for kids - but resort tries to take advantag

We were there in Februrary - I have 4 kids -they loved it. Friendly staff, great pools and slides. The hotel tried to overcharge us when my husband, who was in a car accident, couldn't come with us the last minute. They wanted to charge us an extra $5000 for the exact same room we reserved 10 months ago if he did not come (even if all 5 of us in the rest of the family still came as planned) , or if another person came in his place. This is the one reason I will not return to this resort. They tr [... read more]ied to do the same with my mom. It took a real fight. I cancelled the family room altogether, and had to rebook my holiday through a last minute tour operator. This resort tries to take advantage of travelers. We booked almost a year in advance, and wanted the same room - with the same number of travellers in my family - but because ONE person's name changed (meaning my husband could not come, so my nanny came instead) they said I can only have MY room if I paid an additional $5000. Insane. No thank you. Brutal management. Too bad, as it would otherwise be a nice resort. Oh, and 10 people, of 20 got sick - throwing up and diarrhea.

Occidental Nuevo Vallarta: Great Resort!

This was our first time staying at this resort. We purchased the Royal club package and upgraded to a studio suite upon arrival. We were treated like royalty. Food, room, entertainment, beach and staff were excellent. A special thanks to Jorge in the beach area. His service was always accompanied with a smile:) If you are looking for a smaller more intimate resort I would suggest the Occidental Grand Nuevo!

Paradise Village Puerto Vallarta: Paradise Village

Excellent hotel, people were wonderful, food was great, can't remember all names of staff but they were all excellent. Enjoyed the beautiful beach and the nice long walks and all the entertainment and theme nights.

Barcelo Maya Caribe: Beautiful resort.

Lovely grounds, maid service was great especially Alma, rooms clean, beach and pool area was great. Always found something to eat.food could have been a lot warmer.lots of activity around pool area all day. Very enjoyable.

Friendly Fun Vallarta: Nice place, staff were very friendly

Smaller all inclusive, lobby and reception recently updated, rooms could use some attention. Staff very helpful and friendly. Some good entertainment, one night was a marachi band in the lobby area, another night was a violinist, both good. Kitchen staff put on a beautiful food display/buffet on beach. Had one odd event: upon arrival, had two bottles of water and a bag of chips in room. next day no water, Asked maid and got some. The next day no water. This is after leaving what we though was a  [... read more]reasonable tip in room both nights. Upped the tip amount by 10 pesos, and we started getting water. Hmmm.

Royalton Riviera Cancun Resort and Spa: Parents beware

The first night I was there l sat outside waiting for my two grandsons to go to sleep, I got bitten with hundreds of mosquito bites. I looked like I had some dread disease on my legs for the entire trip. DO not let them give you a room on the first floor facing the mangrove Swamp. Also, there was a huge building close by that is LOUD LOUD LOUD and smells of diesel. I complained about all of this twice to the main desk. They just shrugged their shoulders and said they were full and could not chan [... read more]ge my room. My. grandson -9 months- got hand foot and mouth. Needless to say that ruined their trip as he was crying from the pain. We travel as a family group. Myself, my daughters and their families. What effects one effects all of us. So our trip was ruined. Thanks Royalton

Secrets Aura Cozumel: Secrets aura Cozumel

The room smelt musty. Small bugs everyday all over the bathroom sink. Various areas of the resort smelt like raw sewage. No umbrellas on the beach. The beach was very rocky. The best thing about this resort was the food The Bordeaux was excellent.

Barcelo Huatulco: Second Time Even Better!

Hotel was very nice, food was excellent. All staff were always smiling and worked very hard to please. House keeping staff kept the room very clean and came in at night and turned down our sheets and left chocolates on our beds. Nice touch!

Grand Sirenis Riviera Maya: Good Quality for the Price

There is alot of walking at this resort. There were shuttles but they were hard find. The buffet was pretty good food and a good selection. The resort was clean. The staff was fabulous. There were alot of people there but it didn't feel crowded and we could always find a chaise at the beach or pool. Our only complaints were that we couldn't get into any a la carte restaurants until 9pm and that was a little late. Also, the bed was not so comfortable. We otherwise had a good time there.

Playacar Palace: The Best

After dozens of years travelling, Playacar Palace has proven to be the best hotel experience my wife and I have encountered. From the room service, to the beach/ pool servers, to the restaurant(s) staff, the grounds and food/ dining our time here was tops!

Crown Paradise Club: good resort for kids

Our kids were 10 and 8 some of the events that they had for the kids were for younger kids, the kids liked that they could get their own specialty drinks. The food was ok at the buffet the a la cart were all delish they were good with our kids. Make sure you book a reservation early or you will get stuck at 830 for dinner.

Riu Cancun: Excellent resort!

This was our first trip to Mexico and we were thrilled with the resort. Everything met/exceeded expectations. Loved the authentic Mexican feel of the resort and the staff were very helpful and friendly.

Las Palmas by the Sea: Exactly what we were looking for

After reading some reviews we were prepared to have to compromise with a lot of things. That was unnecessary, the staff are top notch at this resort and while some things are a bit tired looking the character shines through. We were very happy with the value we paid for. I wasn't booking the Ritz so I didn't expect the Ritz. If you do, this is not your place to stay. Lots of options to keep everyone happy here. The location is great and the people were nice. Beds are certainly on the firm side b [... read more]ut we managed. Rooms were clean, drinks were full and the food was plentiful.....add smiling people to provide you with all of that and you're set in my books.

Occidental Nuevo Vallarta: grand occidental

Everything was perfect-staff, food,drinks, service and the beach. We especially liked the size of the resort with everything so close together. We never encountered a line up nor had to wait on service.

Riu Palace Cabo San Lucas: Beautiful resort

The reception area is open, breezy and very welcoming. The hallways to the rooms have open windows so you can enjoy the views on the walk to your room - yes, there are elevators between floors. The rooms themselves are wonderful with comfortable beds, a/c and ceiling fans. The cleaning staff keep everything very clean. I have only one small complaint about the bathroom -- the shaving mirror is set for a 6 foot tall male. I'm a 5 foot female with bad eyesight and found it very difficult putting o [... read more]n makeup for the evenings. For meals we usually ate at the buffets. These always had a large variety with something for everyone. Loved the fresh ripe fruit. A real treat for us northerners in the winters. The two larger pools are great, one for those who want to be more active and play games and a quiet one for relaxing. The small kids pools are great for the younger holidayers. The beach is immaculate tho you can't always swim there depending on the undertow that day. The staff is friendly and always busy making you feel welcome or keeping things spotless. On your visit say hello to Angel and Luis for us.

Hard Rock Hotel Cancun: Rockin' on at the Hard Rock Hotel Cancun!

We picked this resort partly because it was easy to get to Cancun from Hamilton, Ontario. Cancun and hotel both awesome. Did two tours (a zip-line sinkhole tour and a sunset sail) both great. Fabulous vacation!

Secrets Aura Cozumel: Enjoyed people I was with more than the resort!

It was nice but upgrades not worth the money and a la carte restaurants very skimpy on the portion sizes. I would prefer Melia where I went 2years ago in Cozumel and it included golf and for less money.

Blue Bay Club Los Angeles Locos: Fantastic staff!!!

This is the third time we have stayed at this resort and we were treated like kings!! They were there for our every need, they have even improved it since the hurricane and replaced all the mattresses!

Grand Oasis Sens: Find another hotel!

The ONLY reason for 2 stars is the Mexican and Italian restaurant had good food and the hotel grounds are well laid out and very attractive. Also the beach and pool are great- no drink service though- you have to go to the bar to get your own drinks. Those are the only saving graces for this hotel! Service was HORRIBLE! The rooms didn't have blankets ( we literally had to call 3 times) and they charge for Wifi (it's 2016- if you consider yourself a 5 star then wifi should be complimentary). All  [... read more]the double rooms are with double beds only- again if you're going to claim you're a 5 star you should have 2 queens per room. I will not be going back and I suggest anyone looking to stay at a 5 star in Cancun do the same. No one tried to make our experience better after we went to customer service and they were apathetic at best.

Iberostar Selection Playa Mita: Very much enjoyed our stay here!

This is our third stay stay at an Iberostar resort (also stayed in Punta Cana twice) and it lived up to our high expectations. The staff were beyond excellent, from the concierges in 10 block (Candy and her associates), to the dining staff, and everyone from maids to gardeners was always quick to greet everyone. I have to mention especially the fab animation team -- who work so tirelessly to talk to guests, put on fun activities and participate in the nightly shows as well -- and the outside pat [... read more]io lobby bar servers who are just the sweetest ladies ever!!! We had no problem getting pool or beach chairs (as you always do if you stay at Riu), no issue getting reservations for the specialty restaurants. The grounds are really lovely and always well maintained, as was the pool. My teenagers and us met so many great people to hang out with in our week there!! They posted on YikYak to meet up with other teens there. We stayed in 1010 in 10 block overlooking the fountain and we found it to be great location, quick walk to lobby and pool. Recommend the Steakhouse and Mexican restaurants; the Tepanaki Japanese was just OK -- I have experienced a better "show" at Bahia Principe. If I can mention a couple of minor drawbacks (and they were not really super important to us) the food at Riu resorts is better; there are not many stores on the property and none to walk to if shopping is your thing; the waves are strong most days (red flag on some, yellow flag on others) and so may not be great for little children but you can walk out quite far before being bowled over; the bartenders for the most part are just OK< not super friendly but not rude either. And the excursions are super expensive compared to similar resorts so we did not do them; we took a cab to Sayulita, the funky but congested beach surfer town 1/2 hour away (300 pesos or $15). Would recommend and wish you a happy stay if you go!