Bel Air Collection Xpu-Ha Riviera Maya: Bel Air

We had a wonderful time at the Bel Air. It is very quiet and perfect for R&R My only recommendation is to have a ATM on site. It is also a wonderful place ot bring children with all the wildlife for them to observe and experience.

Sandos Caracol Nature Resort and Water Park: Sandos Caracol Eco Resort

Very good Family oriented resort. Lots of things to do on the resort. Did not get Queen size beds as booked and paid for. Rooms are a little musty. Beds were on the hard side as were the pillows. Food was very good.

Bahia Principe Explore Coba: will think twice before going back

Was very disappointed in our stay this time,have been there before and really enjoy ourselves. Options plus was awesome. Always had to ask for washcloths and lotion. Plug in bathroom didn't work,either did phone. Asked for wake up call and baggage to be picked up the morning we were leaving and husband who is in his late 70's had to carry our luggage down 3 flights of stairs,then we dragged the luggage down the road until we found someone to help us. Good thing I was up early or we would have mi [... read more]ssed our bus back to airport,had to be in lobby at 6:45am not impressed at all.

Riu Palace Mexico: Enjoyable holiday

Pool water (too) cold; WIFI at pool (and at times elsewhere) usually not available. Other members of party were taken 2-hours out of their way because driver went to wrong hotel, but these are relatively minor inconveniences to a nice vacation.

Grand Park Royal Cozumel: Great experience

The grounds well maintained, rooms need some renovation, very nice people. The resort is close to town which is safe. The beach is a let down, almost inexistent and the water in the pool a bit cold; in general a good resort.

Grand Oasis Cancun: Great stay!

Our experience staying in the Pyramid was wonderful. The room was clean and the staff throughout the resort were accommodating. The variety of eating establishments provided us with good choices for all meals.

Platinum Yucatan Princess: Great resort

Hotel was great , one little complaint , stairs should have railings on both sides , my wife slipped on the tiled stairs coming down with no railing to hold onto. She twisted her ankle, xrays show a slight crack further investigations are in place.

Riu Santa Fe: beautiful property-unswimable water

Hotel quite nice-food o.k. for all inclusive-undertoe 3 feet off shore. Property quite flat with ramp to beach,suitable for the disabled. Distance a little far for disabled to beach Hotel does offer w.c service to & from. Pools & grounds beautiful as well as spotless. Furthest hotel from town in hotel zone. Watch out for expensive (cheating) cabbies. There are set rates-Make sure what you're paying before you get in.

Grand Riviera Princess: Beyond Expectations!!!

The hotel is grand, palace-like. It us modern, tropical and very well kept. The staff go above and beyond! The food was great! The beautifully appointed buffets had different themes every night. We even had plates of lobster tail on seafood night. There is always an enormous food sene toon to satisfy every person. I can't say enough great things!!!! Our room was fresh and clean. The housekeeping staff created towels folded into animals for my kids every day. Unbelievable!

Zel Cozumel: Great resort

Great staff, friendly, lots to do (poolside activities, archery, mini golf, shuffleboard, horseshoes, volleyball, etc. So close to the ocean, nice beach. Food was great, lots of variety to suit all tastes. Only down side was elevator was out of service.

Valentin Imperial Riviera Maya: Beautiful and amazing resort

From the moment you arrive till you leave the customer service is exemplary. The lush grounds, beautiful water features and Spanish influenced design make the place a pure joy to walk through. And the food, the food was plentiful and delicious. Virtually every meal was perfect and the 24 hr room service was a great addition for when you didn't want to go out. I would heartily recommend the swimup golden junior sweet, you walk out your patio door and you have a waiter offering both food and drink [... read more] (a great addition to the room service when your lazy). Events and live entertainment every night, activities all day long and a beautiful beach to lay on (it didn't bother me but the girlfriend found the sand too deep and soft for her to walk in). A perfect vacation destination.

Bahia Principe Escape Sian Ka'an: Fantastic!

What a gorgeous resort. The staff were wonderful, the facilities were beautiful and clean, the food was absolutely delicious and the drinks were flowing and incredible! We will 100% be back! Loved it!

Grand Palladium Kantenah: Grand Palladium Resorts are #1

Greatest vacation resort by far! Everywhere you go is exceptionally clean! Food was superb and so many options of where to eat! We loved the spa and had massages together on valentines day! We will be back and want to stay for 10 days next vacation. Sincerely, Ray & Corinne Smith

Akumal Bay Beach and Spa Resort: Amazing beach

The hotel has been renovated and there was plenty of upkeep going on throughout our 2 week stay. Our room was comfortable, I was worried about the glass door for the toilet being that it was my first vacation away with my boyfriend, but it was not as bad as it appears. The Jacuzzi tub was great. We had a couple cooler nights and we took advantage of them by using the Jacuzzi. I wish the walls between the balconies were higher however, as we had neighbours that could see over into our balcony.  [... read more] The food was ok. It wasn't the worst food I've had on vacation, but it wasn't the greatest either. Really no changes for breakfast. Lunch and dinner rotated as per the "theme" in the buffet. I never went hungry. My boyfriend is lactose intolerant and was given an allergy letter when we arrived. He was to show this to the head waiter at the buffet or al la carte for every meal and he would be shown what he could eat. After 3 days he found it was easier to stick to the things he was told about previously, such as the pasta bar or hamburgers for lunch and dinner. He had only one issue while we were there with the pasta bar. The gentleman cooking informed him the pasta was filled with meat only, no cheese. He even broke open one to show him the insides. My boyfriend ate the pasta, only to discover after my father tried the same type, that it was filled with cheese. There were no labels on the pasta themselves, only the mix ins. After trying to explain this to three staff in the buffet I went to the front desk. Unfortunately there was nothing that could be done for him at that point as he had already eaten it and just had to ride it out. The front desk told me they would follow up, but we never heard from them regarding the matter. We take some responsibility as he did not show his letter, however the staff should be educated more on dietary concerns and labels on the pasta to prevent any further issues. The al la cartes as first come first serve unless you are part of the fidelity club, then you can make reservations. We never listened to their presentation on becoming a member. The al la cartes open at 6. We found that if you were there when they opened you got in right away. Wait a bit and you were eating at 9 pm. The music at night was ok for the first couple nights, then it was the same set repeated. This is the first resort that I have stayed at that hasn't had any shows on in the evenings. They have a large theatre on the property where they used to do nightly shows (this was my parents third trip to this resort, first since the renovations and new management). They held a superbowl party in this theatre with game day food (wings, burgers, hot dogs, fries, chips, salsa and cheese sauce). We stayed for awhile but the chairs were too uncomfortable. It would be nice if they had some of the beach loungers up around the pool. They only have beds by the pool. Overall I was very impressed with the resort. Jacqueline from the entertainment staff is amazing. She remembers your name, where you are from and asks about your day whenever she sees you. She made the trip that much more exciting. Tim and Juan from the hotel excursion desk were great. Tim helped us find things to do at a much cheaper price than our tour agent was offering. German from the entertainment staff helped us with a paddle boarding lesson. He was very understanding and helpful.

Royalton Riviera Cancun Resort and Spa: Very happy with our stay at the Royalton

Had an excellent stay at the Hideaway at Royalton Riviera Cancun. We go on holidays to use the beach and we loved how big the beach was and that there was never a shortage of beach chairs. We had very good service on the beach from the staff at the Hideaway beach bar (make sure to tip and the service is even better). We thoroughly enjoyed the food at all the restaurants. After reading other reviews we had two main concerns. 1) seaweed on the beach, they have now bought a tractor and beach sweepe [... read more]r and they stay on top of keeping the beach clean. 2) I agree with other reviewers, do not get a mangrove facing room. even with a room facing pool side we had two or three mosquitos in our room to hunt down each night.

Allegro Cozumel: The Perfect Vacation for all ages!!

The food, pools, beach, activities, rooms and staff were super awesome! Nolberto Lopez, Jesus & David with the Guest Activities team were the best I have ever seen. They continued to entertain the guests of all ages day and night. The food in the Mexican & Oriental Chop House were outstanding. Not so great in the Italian. The only complaint I had was the bed was hard as a rock. The rooms and grounds were very clean and well kept.

Iberostar Selection Cancun: IBERO 5 STAR

We had a fantastic time at the Iberostar, traveled as a couple but the hotel caters for all types of travelers. The standard room which we were in was ok not the best but it met our needs, the maid service wow exceptional - our maid made a different towel art every day so it was a nice surprise when we got back to the room. The pools, gardens beach etc where immaculate everyone worked hard to keep all areas clean. We only went to two of the 4 a la cart restaurants available Japanese & Steak H [... read more]ouse, our favorite was the Steak House (Melt in the mouth steak). The buffet was great lots of choice for all types of pallets, I am a picky eater so it was a nice change for me to be able to choose something rather than having to settle. The entertainment team are in a class of their own just to name a few Ana, David and Pamela, worked hard all day and night to make our holiday memorable. A big thank you to everyone and will be coming back soon!!

Royalton Riviera Cancun Resort and Spa: Amazing Resort!

This was a wonderful resort with amazing views. Many pools. The kids area, while we didn't use it, was fantastic. Staff was attentive. Rooms were luxurious. Amazing view from our ocean view Junior suite. Beach was cleaned daily. My daughter and I were spoiled with our Diamond club status.

Grand Decameron Complex Bucerias Trademark: Great resort, extremely good staff

The staff are very friendly and helpful. The resort is clean and comfortable, lots of activities to participate in, if you're interested in that sort of thing. The food is good/average but lots of variety. The beach and common areas are quite beautiful, lots of room by the Adults Only pool. Location is great, close to the airport and easy walking distance into Bucerias. I would stay here again!

Moon Palace Cancun: We LOVE Moon Palace!

We went to Moon Palace 2 years ago and loved it so much we came back this year with our 6 month old! The resort is only about 10-15 minutes from the airport so you don't waste hours on the bus getting to and from. Both times we were transported with only Moon Palace guests so no other stops along the way! There are LOTS of food choices (13 restaurants or something like that), and you don't need to make reservations for the a la cartes. You can also eat at the a la cartes more than once, unlike [... read more] other resorts I've been to. The food, even at the buffets is fantastic. There are a couple 24 hr coffee shops with ice cream, desserts, fresh fruit popsicles and fresh crepes! So much food you could eat all day! We tend to spend most of our time in the heated pool near the Grand area, so not sure if there are other heated pools, but huge bonus when travelling with babies/small children having a heated pool. 24 room service and $1500 resort credits (when staying for 7 days) are awesome. We didn't do any excursions this time, but did a couple last time and you only pay 16% tax and use the resort credits for the rest. Excursions using resort credits are limited, but I think still a good selection. Both times we enjoyed a massage at the spa using resort credits. The staff compared to other resorts I've been to are very friendly! When eating at buffets, often a waiter/waitress will carry your plate back to your table for you and pull our your chair! Every time any staff walks past you anywhere on the resort, they always acknowledge you and say hola! There is a pillow menu! You can order different pillows: lavender, mint, memory foam etc. They also have a 'turn down service' at night time which is an extra perk. Even though people place towels on chairs early to reserve chairs poolside, we never had a problem (in the grand area anyways) finding pool chairs. It would be nice if they enforced the 'no reserving chairs' rule however. When relaxing by the pool, there are waiters/waitresses getting you food and drinks so you pretty much never have to get up if you don't want to! If you're looking to swim in the ocean, this may not be the best resort for you. The beach has a lot of seaweed that floats in the water close to shore so we didn't see a lot of people swimming in the water. They do a great job of clearing the seaweed that washes onto the sand though so you can still walk along the water! We can't say enough good things about this place! We would definitely recommend it to anyone looking for a nice, relaxing vacation. Be prepared to gain a few pounds from all the food ;)