Pineapple Beach Club: Good place to stay for a week

I could say that the name Pineapple is not reflected well on the menu as you will not find very often this fruit on the menu. Rooms are not clean daily and this is not for a 4 stars standards. Towels are changed at two days interval and when the time for housekeeping is coming do not be sure that is ready by the time you are coming from the beach. The good part is that the entertainment is not loud and you are finding very friendly personnel. On the beach are few vendors that sales local tri [... read more]ps and gives you the impression that are hired by the hotel but is not. Very grey area as at some point is a liability in case that something happens.

Jolly Beach Antigua: Diamond in the Rough

This hotel is located on a beautiful stretch of beach. Considering it has not been open very long, it is continually improving so some patience is necessary. The potential is there and hopefully soon it will be the diamond it should be! Our room had a King bed ( not the Superior) with a super comfy mattress and good pillows. Water pressure was good, always hot water as well. The air conditioner wasn’t the best, however we didn’t find it too hot at night, The screen door on the balco [... read more]ny was broken and no one came to fix all week. It’s a basic 3 star, dated room with a coat of fresh paint. One issue was the fact that there wasn’t much sound proofing since our door was a shutter type and the bathroom had a screen window overlooking the hallway so everything was heard when people walked by the room. If noise bothers you, I’d suggest getting a Supreme room near the Palms restaurant where it was quieter due to solid doors. We didn’t pay for a cleaning but did request new towels a few times and had no issues. The food was good. The selection was smaller than usual but always something we liked. The Pizza Factory had great pizza and the beach grill had great wraps, burgers, jerk chicken, and fries. You don’t go hungry! There is no food after 10 pm so keep that in mind, One thing missing was good coffee like cappuccinos or lattes. The pools were not too popular. The large main pool had an algae issue it seemed since it was green, The smaller pool was clear. Not much evening entertainment… mostly piped in music, one night a duo playing/singing and another night was fun Karaoke. Drinks, cocktails were good, wine was ok. Grounds are still rough, and lots of cracks in sidewalks needing repair. Always watch where you’re walking esp at night since it’s dimly lit. Staff are nice, trying very hard! It seems like it’s still a learning curve for some but they always did their best to be kind and helpful. The beach is the jewel of this place! So if you keep in mind that you are getting a 3 star room for a 3 star price on one of the best beaches on the island, all is well! We kept an open mind, we appreciated what we received and fully understood that this resort has growing pains but will one day be as amazing as the others.

Pineapple Beach Club: A Hidden Antiguan Jewel

Nestled on a quiet picturesque wide beach, the Pineapple provides a peaceful and memorable experience to its guests. This was our second visit to this small, well maintained resort. Lots of activities to chose from. Food good, coffee house, the best!! The dedicated and cheerful staff work hard to ensure guests have an enjoyable stay. I was truly amazed at the stellar commitment to their work with nary a complaint. We had a great week in a beautiful ocean front room. On the downside, unfortuna [... read more]tely, the Sargasso seaweed has reached its shores, but there was daily cleanup, and, as I understand, this is a minor problem compared to some other Caribbean and Mexican resorts where the seaweed is stacked up to 4 feet high! Would highly recommend the Pineapple. Excellent value for the price we paid.

Jolly Beach Antigua: SUNWING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Jolly Beach Resort

NO WATER in the refrigerator! Meals were tasty. SUNWING Rep was not TRAINED to book out return seats! All he kept repeating is the flight is FULL. I enquired:"Do we have a seat?" His answer was you will have to check AT THE AIRPORT by arriving EARLIER!!!! We did not have a cellphone to book with!!!!! We booked with Susan at TRIP CENTRAL. Some seats were DOUBLE BOOKED!!! WHY????? Two Sunwing Captains got prefered seats was a CLIENT OR TWO BUMPED ? The hotel was OK. Empty fridges with [... read more] NO water!!! Not acceptable. It would have been nice to have a little more choice in the a la carte restaurant. THE LARGE GREEN POOL was UNSAFE TO USE!! The OCEAN and the BEACH were beautiful. Paying for certain beach chairs was confusing.

Pineapple Beach Club: Quaint resort

Just returned home from one week at pineapple Beach. The resort itself was exactly what we were looking for that being small and adults only. The food was amazing everywhere we ate so compliments to the chef. I do feel that the resort needs a little TLC the grounds are beautiful and well-kept Beach chairs need to be replaced and cushions in the pool bar need to be replaced as they are quite grungy and no padding left. The size of our room was fine however it could use a little updating. No vanit [... read more]y in the bathroom was a pain not enough towels were left each day as well so I had to use my bath towel or a hand towel for my hair . Rooms were only cleaned and towels replaced every other day. I also feel that the pool should have been cleaned every day as the bottom got quite dirty .All that being said we had a wonderful holiday. The people were fabulous and there was a huge selection of alcohol to choose from and the wines were good. Bartenders are well trained and made wonderful drinks that you could enjoy without feeling they were too strong. Do I feel that we got value for our dollar maybe not but we will still go back to this resort again.

Pineapple Beach Club: Amazing resort

We vacationed at the Pineapple Beach Club from April 4 to 11 2023. This resort was recommended to us and we are happy that we made the choice to try it. The staff are so welcoming and friendly and go out of their way to make your stay enjoyable. The food was very satisfying and there were so many choices. We visited the Outhouse BBQ 3 times, twice for lunch and once for dinner. You have to experience it. Just fabulous. This resort was just the right size for us. Everything is close enough to w [... read more]alk to and with 3 pools, thereis always a place to relax and swim. The beach was never so crowded that you couldn't get a lounge chair. The beach was cleaned daily and the floaties in the ocean were a fun place to stay cool. This was our first visit to Antigua and the Pineapple and will definitely not be our last. We are already planning to go back next year.

Sandals Grande Antigua: Great time at Sandals Grande Antigua

We went to Sandals Grande Antigua from April 3 to 10, and stayed in the Mediterranean Club Level walk out room. We are a couple in our late 30's. Here is the great, the good, the okay, and could use improvement in our experience! AIRPORT: we flew on Air Canada Rouge, and arrived half an hour early. Unfortunately, that was the same time as 2 other planes, and there seemed to be not enough immigration employees at the airport, so there was quite a line up. We spent an hour and a half in line, but [... read more] at least our baggage was definitely out on the carousel by the time we got through. We made a good time of it by people watching, planning what we would do when we got to the hotel, being grateful for the air conditioning, and just having a good attitude about it. We're officially on island time! We did have to walk through a line of porters asking us if we wanted them to carry our bags, which we politely declined. There was a man holding a Sandals sign as soon as we exited the doors, which seemed a little suspect, so we crossed the road over to the outdoor vacation desks, walked down to the Sandals desk, and gave our names to the nice person that was there. Shortly after, we were loaded onto a van headed for Sandals. TRANSFER: it was a very short duration to get to Sandals, maybe 20 minutes tops. The road seemed to be in good condition. We met some very nice people during the van ride, who we bumped into while we were at the hotel. The scenery was great and the weather was fine. We tipped the driver since they are not Sandals employees. HOTEL FIRST IMPRESSIONS: We were on the Mediterranean side, so we drove past the first entrance (which was for the Caribbean side and lobby) and pulled into the Med. entrance. It was impressive, as usual. I find most of the these resorts have fantastic entrances. We were led into the Club Sandals lobby, where we were given cold towels, a welcome home drink (yummy!), and our bags were whisked away. We had to sign our names and a waiver of some sort on an iPad, as well as put a credit card on file for incidentals. The lobby is beautiful - open-air, large, very grand feeling. The Club Sandals lobby staff were all great to deal with. The grounds were well kept and you could tell the groundskeepers took pride in their work. The hotel is very spaced out, imo, but I liked it. I really enjoyed walking around the different areas, and figuring out shortcuts. I averaged 18,000 steps per day! the paths are pretty accessible and smooth, so people with limited mobility shouldn't have much trouble getting around. We just really like to walk and explore. Since we got to the hotel at around 4:30 pm, we were given room access right away. The lobby also has a TV that shows departure flights and info on there. They also offer a currency exchange, but it is pricey. ROOM: since we were in a walkout room in the Med building (Almond, room 5002) we had a larger patio area with 2 loungers, small table, and a drying rack. This came in handy for drying out swimwear. TBH, we didn't spend much time on the patio. The patio doors could be locked from the outside, but the lock was a bit weird, so we just kept it locked all the time. We were closer to the end of the building, so we had no issues just walking out the front door instead. The view was garden. Higher up in the building can provide sea views. On the seventh floor of the Cypress building, there are great views of Dickenson Bay, and also of St. John's. You can see the giant cruise ships docked in the harbour. We liked our room. It was spacious, well-stocked, and nice &cool thanks to the AC. You do need to keep a card in a slot by the door in order to keep the lights on, but you can set it up so that the AC runs continuously. The bathroom was a great size, with double sinks, large walk in shower, and a big soaker tub (also handy for washing out swimwear). I found the decor to be a little dated, but still tasteful and elegant. The counters were a bit too high for me at 5'3", and I thought the water closet was a bit tiny. The shower door would also stay slightly open when we showered, which caused a lot of water to leak out. We used towels to dry that up, and reported it on the Loop. The room came stocked with top shelf bar, water, beer, soda, juice, coffee, tea, kettle, coffee machine, mugs, glasses and spoons. Room service from 7 am to 10 pm was also included. Lots of towels, 2 robes, 2 large umbrellas, iron, ironing board, hair dryer ad extra pillows and blankets were provided. The bed was a little on the harder side for my liking, but not bad. Houekeeping is done everyday you want it, with turn down service as well, which was nice. We were pretty pleased with both the room, and the location. BEACH & POOL: We are definitely beach people, so we spent our entire vacation there. the beach is gorgeous - definitely the reason why we chose this Sandals! Powdery white sand, beautiful turquoise water...it was amazing. We had no problem getting a lounger with shade. I will add that I usually get up at 7:00 am even at home, so I could get a "premium" spot, meaning centrally located in the middle of the beach area and the resort. However, one day we did sleep in, and still had no access getting a shaded lounger. I never saw any fights for loungers. Looks like Sandals has heard the feedback and put up extra beach umbrellas to accommodate visitors. There can be some sharp rocks in the water, so if you are doing any sporty activities like we were, wear water shoes, just in case. They can also come in handy on excursions. It is a public beach, so vendors are everywhere. Also, tourists and locals will stop by and use the beach. It was great to people watch! I found a polite no worked with all the vendors, even the ones that wanted to stay and talk for a bit. I'd listen, smile and then end with "no thanks!" I did end up buying a nice straw hat from a wonderful lady named Merleen. It was much better priced than what you would find in the resort shop, and Merleen had the biggest smile after I bought it. Because the beach is public, there are security guards who will ask for your room # and name to confirm you are a guest. We chatted with most of them, and after a while they started to recognize us. We had no problem giving them our info, as most of the time we were washing off from swimming in the sea anyway, so they would check their list while we did that. Lots of towels were available, but they seemed to vanish at around 3-4 pm. If you are an early riser like me, I recommend grabbing 2 fresh towels to take back to your room for the next day, since sometimes the towels by the beach aren't out as early as I was. Sandals offers water sports, including snorkeling, so I went on one of those trips. It was great! I also did paddle boarding, which was fun, even though I kept falling. My partner got some great videos of me, lol. While we were there, the beach was completely open and swimmable. 2 days had super clear water that you could see down to the bottom - the other days it was a little cloudy, but still great to swim in. Very warm after the first initial cold jump into the water. We brought snorkel sets, but there wasn't much to see. I definitely recommend the snorkel trips. I also brough a beach float, and a water frisbee, which were fun to use. We didn't use the pools at all, except for the hot and cold plunge pools by the spa area. Those, and the whirlpool next to them were amazing to use at the end of the day. People really seemed to have fun at the different pools though. The Med pool is the party pool, and the largest pool in all of Antigua, I heard someone say. There are other smaller, more quiet pools sprinkled around the property if music and activities aren't your jam. Sandals branded pool floats are available to use at the pools, but can't be used in the ocean. Bring your own. RESTAURANTS & BARS: We ate at all the restaurants, except Kimono's. I thought all of them were pretty good. Presentation was fantastic. What I really appreciate is that you can order all the appetizers, and none of the entrees, or 4 different desserts, and none of the servers bat an eye. Wait times weren't bad at all while we were there. I think the longest wait time was at the Barefoot by the Sea (Seafood) after placing our order, and Soy (sushi) to get a seat. Soy doesn't feature a dessert, so you can visit Cafe de Paris for ice-cream or a brownie afterwards. Yum! I enjoyed Mario's (Italian) a lot. The lasagna is great! That Antipasto buffet was also amazing! The 2 restaurants we went to that required reservations were okay. We weren't blown away by the food, like when we went to Sandals Barbados. But it was was still pretty tasty, with some delicious options. We also went to the loyalty dinner on Tuesday. I'd give the menu a 7/10. At the loyalty dinner they gave out large bottles of rum, which we ended up bringing back. Bayside for lunch buffet was actually really nice, with Antiguan inspired menu day being the standout favourite for us of all the themed buffet days. We had good service at the bars. However we don't drink that much, so we mostly got ice cold water. SERVICE: Service was good all around. We found employees to be friendly and helpful to us. Granted, we didn't make a lot of requests, so YMMV. Housekeeping was on point. If you wanted extra water or towels, they did their best to accommodate. Since we were Club, we were invited to some special activities like a martini evening, a cocktail party and a wine tasting, but we ended up not going to any of them. We were always too late coming back from the beach. There are also Club organized snorkeling and shopping trips if you want to participate. Club Sandals also offers a Holiday Tour of the property, where they take you around the resorts, answer questions, and point out areas of interest. There was one instance that my partner observed where the service wasn't good, or even adequate. Apparently there was a power outage over on the Caribbean side and a guest had concerns about being able to take a shower, or charge their devices. Instead of simply reassuring the guest, or even try calling her manager to see if there has been an update, the lady at the front desk over at the Caribbean side basically dismissed her concerns, saying "There's nothing I can do". To me, that is a poor example of customer service. Obviously the guest didn't expect the front desk person to actually fix the problem herself, but some reassurance, and even making a token attempt to help would go a long way. AMENITIES & EXCURSIONS: There is a gym on property, which my partner used while he was there. I went once, lol. I figured all the walking and swimming was enough. It has a decent amount of cardio machines, some free weights, weight machines, and mats. It is air-conditioned, but not that well. We didn't go to the spa, even thought the spa employees tried their best! Organized workout activities are offered and there is a schedule. Personal Training is also offered for a fee. We bought an excursion through Island Routes. The Eco Adventure tour. It was $290 for 2 of us. The weather was piss poor that day, but we still made the most of it. It was the one day with bad weather for the whole trip. I wish the tour was explained to us in more detail. I was under the impression that we would be driving in a bus for part of it, and a boat for the rest. Nope, it's all by boat. I think I was confused because it mentioned hiking, but it wasn't hiking like I'm used to - it was just climbing the rocks around hells gate. We did enjoy ourselves and have fun, but I thought it would be a bit more interactive and hands on. Instead, we spent the majority time on the boat, listening to the captain talk about the eco-system, turtles, mangroves, and the different resorts around the island. The snorkeling was great, but way too short. ENTERTAINMENT: Since we usually stayed at the beach late, we often missed the entertainment. What we did catch seemed to be a little on the older, dated side. Sandals Antigua should consider freshening up the entertainment. In terms of guests, there was a mix of ages and races, but it did lean a little older. So keep some of the golden oldies going, but sprinkle in a bit more modern. There were couples as young as mid-twenties there, so I'm sure they would appreciate it. ANIMALS: I made a special section here because visitors to this resort will notice something. Cats. A lot of cats. Personally, I ADORE cats (most animals, really), and we have 2 kitties of our own, so I was happy to meet so many new fuzzballs. Sandals has 2 cat cafes on property (which are really just covered open air shelters) where the cats are supposedly fed and given fresh water. During our time there, I never saw an employee feed or give water to those cats. Other fellow cat lovers said the same. Full disclosure, I totally fed them while I was there. There was the cutest, friendliest little tuxedo cat, who we named Ophelia (or Fefe) who would greet us every morning with soft meows. She would run up to us, and roll over on the ground in front of us, so naturally our hearts melted. That area of the hotel around our room is clearly her territory (she shares it with an orange tabby who we named Sir Marmalade). I hope the next visitors to those rooms say hi and give her pets and treats as well. Most of the cats are fixed, but there are some young cats (kittens actually) who were either pregnant, or had a litter. It was really sad to see. I hope Sandals fixes the rest of them. I reported one young mom who had a bad cough to the front desk to hopefully get treatment, since she was so little, and she was sick, with 3 kittens to take care of. If other guests see any other sick cats, please let the front desk know. Sandals does have a responsibility to the cats. If you are not a cat lover, don't worry. Sandals warns guests not to let cats into the rooms, or feed them in restaurants, so there are areas where you will be safe from the furry terrorists. DEPARTURE: There is a departure lounge on the second floor of the Med building. We had a later flight, so this came in handy. Here's a tip! Check if your carry on fits in the lockers. The front desk told me it wouldn't, but when I checked, it totally did! You can pack your change of clothes, your personal toiletries, and anything you might need in there. There are fresh towels, showers, hotel toiletries and a hair dryer to clean off from swimming or spending the day at the resort before leaving. Our flight was at 4:50 pm, and we were scheduled to depart at 2:00 pm from the resort. Checkout is at 11:00 am. The employees do a very cute good bye song/dance. it was pretty cute! But when we left, there was a massive crowd of people, so it was a bit confusing figuring out which driver to go with. OVERALL: We had a great time at this Sandals. Beach 10/10. Food 7/10. Entertainment 5/10. Service 8/10. Overall score 7.5/10. The beach and swimming there is the deal breaker for us that really made our stay fantastic. I'd rather visit another Sandals before coming back to Antigua, but we had a great time. Maybe Dunn's River Falls next! JANET: Our travel agent, Janet Merrill, was fantastic to work with. She was very responsive, diligent, and worked really hard on our behalf. We have booked 2 trips with her so far, and we would definitely book with her again

Pineapple Beach Club: Pineapple Beach Club in Antigua

Nice clean resort. Very laid back adults only. Food is good. Beach is a bit wavy because resort is on the Atlantic Ocean Side. Staff are very pleasant and friendly. Some beautiful ocean front and beach front rooms.

Jolly Beach Antigua: Jolly Beach

this resort is dated but was expected, the quiet pool was nicely refurbished, the main pool still needed a paint job which i expect will come in due time. The pool bar was good and the lobby bar was also good ,food was alright .people here at this resort were very nice and trying very hard to accommodate ,breakfast was very good and the food at the pool snackbar was also good, beach was fantastic for three days then the sea weed showed up .a real shout out to Keith and the crew on the waldili ca [... read more]tamaran they were fantastic!!!

Ocean Point Resort and Spa: Beautiful Resort.

We enjoyed the staff, à la carte restaurant (the food & presentation was of excellent quality), open concept restaurant by the ocean, good choice of music, carribean vibe, colors, tranquility.........

Jolly Beach Antigua: Value for money all inclusive

Very good basic all inclusive. Clean, good food and drinks. Very friendly and competent staff. Felt safe and not crowded. Limited waterside activities. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Jolly Beach Antigua: Exceeded Expectation

No complaints the food was great no bad meal the whole wk. Beach was great. Service and staff great. Would like more local entertainment at night. Rms are small but clean and updated.Paulette at the front desk was great. Coconut grill on the beach was great for lunch.

Jolly Beach Antigua: New beginning

Was a good resort for the money. Newly reopened and has some growing pains. But the rooms are clean and the dinning area was very good. The staff were very helpful and friendly. Overall my wife and I enjoyed our stay. Could not ask for a more beautiful beach.

Jolly Beach Antigua: Very dissapointing, not a pleasant experience at all

Rooms: outdated, no air conditioning - the unit just generates noise but no air cooling at all, dirty towels, no screens at the balcony/patio doors; often no hot water . in general - the rooms and the hotel needs a very major renovations and upgrades. Lobby: it takes 2-3 hours to check in/out. the lobby admins are friendly but they do not do anything for you Food: very questionable. there are only 2 places to get breakfast/lunch or diner. no variety at all. you can either go to the buffet or t [... read more]he restoration (as they call it) with the same limited menu every day. Overall - not a nice place to be for vacation

Jolly Beach Antigua: Love the Layout of the whole resort.

The layout of the buildings to the beach is Amazing. I Love how you could either see while at any of the restaurants, or the pools, or the front lobby and for that matter looks like every room had a view (even partial) of the ocean. There appeared to be some abandoned buildings, and we heard they are in the process of getting them all up and running, but that didn't hinder the rest of the resort. The Pizza Factory food was very delicious, with great presentation. And if you didn't have a reserva [... read more]tion for the Pizza Factory, there was always something yummy you could find to eat at the buffet as well. The proximity from all the bars to either the pool or beach is incredibly close. I/we truly loved our time at the Jolly Beach Resort and would go back for sure.

The Verandah Antigua: Just Beautiful

The grounds were beautifully kept in this large resort. The pools were great and we never had an issue finding a lounger. The buffet options were always plentiful and tasty. The Buccaneer had great menu options which changed during the week. We really enjoyed our meals there. The Beach bar and grill had the best view and had an excellent menu as well. The Rasta Beach bar and grill had the best fish sandwich. We really liked the resort.

Royalton Antigua Resort and Spa: Royalton Antigua - March 1-15/23

WestJet: Amazing experience. We departed from both ends on time and arrived at both destinations earlier than expected. We got off the plane in Antigua in about 10 minutes, only to find our luggage waiting for us and were then quickly whisked to our hotel. Then, from the time the wheels hit the tarmac in Toronto, we were in a cab 40 minutes later. We’ve never had such quick and amazing service!! Thanks WestJet😄. Royalton Resort: We couldn’t be more pleased with this resort. Check-in [... read more] was very quick. Arm bands are never great but they doubled up as door openers…so they played a dual purpose👍 Our room may not have been high-end fancy but it was spacious and clean with a large balcony. Housekeeping was fabulous and kept it spotless every day, ensuring there were ample towels and bathing products. The water pressure was strong and hot water was never an issue…same as the AC. The mini fridge was well stocked. These folks work hard, are always pleasant and respect your belongings. Tip them well. We did not upgrade to Diamond Club but that was not an issue. All restaurants were so good. Also, the best buffet we’ve ever had. Food selection was huge, including all the salad and fruit you could want. Valda, the Maître D, at the Caribbean restaurant was so accommodating and friendly. Shaneik, one of our servers, was very pleasant. She has the best smiling eyes! Hunter’s, the steak house, had fantastic and tasty steak selections. Good wings and burgers at the beach grill. Annmarie-we found the owner to the scarf 😀 The Beach: This is where we’d spend our days. Royalton is the only resort on this beach. It was clean and pristine. We did have seaweed but it was all cleaned up within 3 days. When one section of the beach had seaweed, the other section did not so it was never an issue for us. We also had the same loungers for most of our stay. The pools looked clean but we didn’t spend our time there. Excursion: We took the Excellence tour around the island. It was fantastic-Great scenery! We saw lots of other beaches, expensive homes, including Eric Clapton’s home and rehab center. Staff on this excursion were so good. Extremely efficient in processing everyone to their snorkeling adventure. They also provided a perfect lunch of chicken, fish, salad, etc. Oh…and alcohol👍 This was a great way to see the island. Fortress: At the end of our beach, you could climb the hill to a fortress that was built in the 1700s. From there, you’ve got an amazing view all around. You can even go into the fortress. Bring your camera and running shoes. Improvement Opportunities: 1) Allow guests to seat themselves at the buffet. 2) Have an adult-only section Enjoy the trip. We did😀

Pineapple Beach Club: Amazing resort but

All aspects of this resort were amazing but we were not expecting all the added fees on top of the “all inclusive “ costs paid up front. There was the resort fee per day ($24), some other fee ($5) per day, a charity fee ($2) per day AND a room charge of almost $400 all in USD.

Jolly Beach Antigua: Not so jolly!!

Old run down resort. Empty fridge not even a bottle of water. Room service $10 per day Absolutely no night entertainment just music playing in main lobby. Food was terrible and very limited No fruit or veggies at lunch so if you are a vegetarian there would be absolutely nothing to eat It was the worst place that we stayed in and we travel a lot. Positive side was the climate and the beautiful beach. The main pool was extremely dirty. I had a white float and after two hour [... read more]s in this pool the float had a dark dirty ring Plz don’t book this resort! we paid almost $2,000.00 per person. For that amount of $ this resort is not worth it. Very disappointed!!! There is also a $12 a day tax.

Jolly Beach Antigua: Needs more time to get organized

The hotel was clean but flexibility for eating wasn't really available. They need more staff and also modernized the hotel with north American electrical outlets. I think in 6 months to a year from now they would be probably in a better place. They had a consultant on site to see how things are going since November and hopefully they are working on a plan. They do not clean your room daily...unless you pay extra. You can ask for extra towels. The pool was in need of a deeper cleaning bu [... read more]t the beach was wonderful. Lots more to be done before i would recommend someone to visit this resort....they need more time.