Sonesta Maho Beach: Great place overall

There are two things that could do with improvements: 1. The latest renovation left some rooms with water from the shower flooding the bathroom, instead of flowing into the drain! 2. The beach is abrupt and rocky

Sonesta Maho Beach: Nice resort

Our recent stay at Sonesta Maho Beach was very good. It started out bad as we got to our room to discover there was only one queen size bed (for 4 people). I had to go back to reception and of course they did not have anything available right away. The young woman at the reception was really nice and a couple hours after was able to give us a renovated room with two beds on upper floor. The food was really good and tasty. Service could be a little more polite. It was difficult to have pool t [... read more]owels, there was often no more towels left, or nobody at the stand which was frustrating every day. Although there were these little things, we really enjoyed our stay

Sonesta Great Bay Beach & Casino: Could be better for the price we paid.

Rooms - overall clean and linen/towels very clean. Room Beds - Not good. We first had a room on the hill side which we changed after two days due to roosters. No big deal, we upgraded to a beach view room on the other side of the hotel which was quiet but the beds’ mattresses were old and sunken in, an impediment to get a good sleep. Room Washroom - There was a rusted metal bar on the ceiling on top of the bath tub and the ceiling was damaged by water leak, not very reassuring, we wee worr [... read more]y that the entire ceiling may collapse while we are taking a shower. Room Service - Very good. Restaurants: Lobby Restaurant - Very good. BBQ and Buffet Restaurants – breakfast, deserts and the chicken good but other food not so good. - More food variety would be appreciated. - Fish soup missing, we went outside the hotel and we had good fish soups - Fruits and Vegetables not mature enough, no taste at all. Resort: - The bathrooms on the beach, and in the lower level of the lobby were smelly, not enough air exchange probably, the only choices we had was to use the washroom in the lobby or go back to our room. - There was something wrong with the stairs down from the lobby, not sure what, either the height or the width were not to standards. Few time my husband and I almost fail down. - The hotel VIP services were not clear to other guests. The front row beach chairs were all the time taken and there was no label on the umbrellas or on the chairs to let other guest know that the chairs are reserved. Every day someone was kicked out and moved to another umbrella on the back rows. People were not happy about this, they were talking among themselves. - The showers on the beach and on the pool area were not efficient, not enough water pressure and they had no spouts for the feet area. We were trying not to get the sand from the beach into the pool area but we could not wash our feet very well. - We went to a fishing trip through the guest services that was very unpleasant. The weather was not too good and I think the trip should be cancelled or postponed when the weather is not appropriate. Too much wind to be safe. We have been in many of these fishing trips in other islands such as Cuba, Jamaica, Mexico, Panama, and others but we never had such a scary experience. I know it is a lot of money for the owners of the boats but the hotel somehow should control their decisions to go out when it is dangerous. For the first time in 40 years of vacationing and fishing in the sea we got sick and came back with lots of bruises from being on the boat. Very bad experience, we were lucky a misfortune did not happen. Most of the people working there were nice to us. Regards.

Sonesta Great Bay Beach & Casino: Nice Resort

Hotel is a bit dated but kept clean ... beach and pool area very welcoming... Restaurants limited on site .. restaurant on lobby level was very nice ..restrictions for outdoor bed usage ridiculous considering no elite were using them ....need music played around the pool areas not just the swim up bar...nite time entertainment almost non-existent....thank god for the casino ! Overall rating out if ten ... 6

Sonesta Great Bay Beach & Casino: Outstanding!

I have vacationed at this hotel for the last 10 years and I think that says it all. While it isn't the most modern of hotels, it has the most accommodating, professional and friendliest staff of anywhere in Sint Maarten. The rooms are maintained to impeccable standards of cleanliness, the food is quite palatable and every service is delivered with a smile. Centrally located with a five minute walk to the shopping capital of Philipsburg, this hotel provides entertainment value in spade [... read more]s: whether shopping or beachfront is your pleasure, Sonesta Great Bay resort has it all. Thank you Helen for booking me on the holiday of my dreams.

Sonesta Maho Beach: Very disappointed!!!

We are family of eight, a family vacation to Sint.Maarten. The Sonesta Maho Resort that we stayed was really outdated. It is located on very congested area although super close to the airport. So, your only entertainment is (if you're interested in plans) watching air plane lands and takeoffs so closely. The beach is not recommended for any age because it was so rough with big waves. They have only one pool and Dad found out the pool water was bit cold. Drinks and cocktails were very good and go [... read more]od quality. The food variety is very limited at the buffet. You have to be there ASAP it's open. They do not refill very often. A'la carte restaurants are even worse; you can only reserve on only that morning. The service and food of "Point restaurant" and "zing's restaurant really bad. 90%of the staff of the hotel are not friendly and do not smile. One day we were hungry and tired after excursion. I asked my family to stay at room and I bring pizza for all from their pizza place. Since I saw the server gave a box for a another guest, I also asked a box to carry pizza for 8 people. That server's answer was unimaginable! I never experienced these kinds of service anywhere. I have been traveling a lot. He and his assistant told me that they gave box for ONLY their favourite guest. The zing's restaurant put out a small dish of shrimp , it was empty as soon as we seated. Since we don't eat meat asked 2 different waiters that if that dish will be refilled. Both answer were so hideous. They told us it is up to the chef. We were there almost an hour and it never got refilled. Finally, there are 2 coffee machine at lobby and buffet area. 70 %of the time it didn't work. Very disappointed 😣

Sonesta Great Bay Beach & Casino: great resort

The resort was fabulous the pools were emaculate. The food was fresh and well prepared , The room was not new but well kept. Hotel reservations desk helped us to see the island a heads up to Rene thanks girl. The nightly entertainment kept us dancing,5 out of seven nights. It is well worth your while to book ocean view very less noisy and great view. Staff was super friendly noticed they assisted elderly guests to enjoy there stay I used to read reviews and question there authentisity but mine a [... read more]re authentic thanks natalie Ps stay away from the flyer we used Sunwing very very bad.

Sonesta Maho Beach: St Maarten

The hotel was in a great location. The service was excellent except for when the big rush came in Christmas week and service was a little slower. The pools were great and pool bar had great service at all times. Enjoyed the access we had at the other sonesta bay in phillsburg. The service was great there as well and we were always welcomed. Great selection of alcohol. The maid did not leave us any towels on the nights we did not leave tip. The people were very friendly.

Sonesta Great Bay Beach & Casino: Relaxing Resort

The room was great - bit musty at time - the bathroom was tiny. Food was fantastic, staff were great and the weather divine. Walked to the shops on my own when the cruise ships were in - felt completely comfortable. The pool deck tiles were very slippery and saw several people slip. Likewise, going up and down the main staircase in the hotel could also be trickery - saw very few women in high heels. The entertainment was also very good - both during the day and the evenings.

Sonesta Great Bay Beach & Casino: Needs upgrading badly

The location , beach , and overall layout of the hotel are nice but the hotel is showing it age . The air conditioning was not working for the last 4 days of the trip and as of our departure it was still not running. The other major issue that was magnified by the AC issue was the lack of concern by the hotel staff. One employee , Renee in customer service was very nice and helpful. She was the only bright spot in an otherwise dismal staff. Service at the bars was the slowest I have ever seen [... read more] in any resort.

Sonesta Great Bay Beach & Casino: Nice Resort

Hotel was fine, close to town which was really nice. Food needs a lot of improvement. Mostly Fish and some chicken and the same menu most days. A lot of the food was over cooked.The pizza restaurant was excellent and the new sizziling grill was good. Rooms were clean but need some upgrading.

Sonesta Maho Beach: Fantastic vacation

Loved everything about this resort. Top notch staff, great food, beautiful grounds and great access to amenities. The Palms Grill offers a fabulous dining experience with the hot volcanic stone option. Will definitely be returning.

Sonesta Great Bay Beach & Casino: Paradise at Sonesta

Another amazing week at Great Bay Resort in St. Maarten!! Beautiful views, good food selections with a unique Lava Rock cooking experience! Rent a car to see all angles of this incredibly beautiful island!The carefree experience started with Sandy at Trip Central who will be sure to see that your vacation is all that you want!

Sonesta Great Bay Beach & Casino: Great Resort in Saint Martin

We have visited this hotel many times and will return again. The oceanview rooms are worth the price of the upgrade. It is an intimate, friendly hotel. The food is good, service is good and close to all those wonderful jewelry stores in Phillipsburg. The hotel is an easy walk to Phillipsburg and has 3 wonderful pools and a great swim up bar. If you get tired sunning, swimming and shopping then take a high speed boat tour to beautiful Anguilla with Billy Bones Tour. It was an awesome day of sn [... read more]orkeling, swimming and seeing a beautiful location.

Sonesta Maho Beach: Lovely Resort - Good Value

We love the hotel and location. However, this past visit we were disappointed with the lack of variety in the food and room cleanliness. (Pests) We are hoping this review will help change the resort back to the way it was with higher quality food and cleaning.

Sonesta Maho Beach: Awesome Island vacation

Lots to do, great food, amazing drinks, great service. This place has something for everyone. Plane watching right from the beach is amazing. Being able to take local transit from the front door to another part of the island is not only fun but gives you the freedom to explore and we felt safe. There are beautiful beaches all around the island. Loved Mullet Bay and it was only a short walk from the resort, just beautiful!! Being able to visit the Sonesta Great Bay in Phillipsburg after a da [... read more]y of shopping is great and you have all the same privileges as in Maho. Check in is incredibly quick and easy. Cant wait to go back!!

Sonesta Maho Beach: Great resort

This resort had everything that you need to have a great vacation. Rooms were spacious and clean. Food was wonderful. A lot of variety at the buffet and 3 other restaurants to chose from. The Ascot sports bar was great! Grounds were beautiful and very clean. Great value for the price! Only complaint was our room location....we had a great view of Mullett Bay, but couldn't enjoy being on our balcony because we were located on the same side of the hotel as the sanitation plant. It was quite lo [... read more]ud and had a bit of an odor. Overall a great resort and would definitely recommend it.

Sonesta Maho Beach: slow season let down

the caribbean is beautiful, there's no question. It wouldn't matter where you stayed, however, if that is important to you than maho is perfect for families. I wouldn't recommend it for couples or adults only. Go to the sister resort (great bay). The marketing spin on the planes flying over, is just that- a marketing spin so that you won't be annoyed by the noise. If you wouldn't want to live by an airport, then vacationing beside one is just the same. Fortunately, the planes stop flying around  [... read more]10pm but start up again around 6:30am. The resort is very nice. Most of the shops aren't open by maho but life is buzzing at the sister resort-great bay, but be careful of that too, cuz it's geared to the uniformed traveller. Know what you're buying cuz there's a lot of garbage out there being sold at top dollar. The staff is fantastic at Maho. I would highly recommend the resort on that point alone! Everyone is super friendly and truly are concerned about your stay on the island. The food was also excellent. Book all your excursions at the hotel. Don't do it on the flight (sunwing). I found that to be a rip-off. I booked two excursions and was supposed to receive a 10% discount on my second tour and didn't receive it. I was also supposed to get snorkelling included on my guided tour to St. Barts and didn't receive that either. But i digress. The picture at the left is also deceiving. There is only one pool. The long one shown in the picture isn't there, it's now a walkway. The pool is clean, but is closed more than it's open (the swim up bar). And they treat the pool at 10pm and it's recommended not to go swimming at that time. Again, this is very family oriented. The view that i had from my room was pretty lousy, but somebody has to stay on that side of the hotel i guess, but, i wouldn't pay the upgrade for a different view. I'm not spending a lot of time in my room, so it didn't matter much to me. Maho would be smart to utilize the back of the hotel for a roof top lounge complete with gardens. I think that would have been amazing and would give those with or without children a nice place to go to relax.

Sonesta Great Bay Beach & Casino: Sonesta Great Bay Beach and Casino

The resort was in a great location and most of the staff were very helpful and pleasant.The rooms had a very strong musty smell but somehow you seen to get use to it.We went with a group of 6 and we all seemed to enjoy ourselves after initial shock of room quality.Were disappointed when member of our party had left their money hidden under pile of close and knapsack on the first full day of vacation(landed and went to resort approx. )Next day Oct7 was first full day.Party left room and went sw [... read more]imming from 10am to 4pm.Went back to there room and found close and knapsack moved and also luggage bag was moved. Checked around there room to find 650 dollars us missing.Reported to front desk security came but did nothing but blame party and wouldn't even check who scanned to get in the room and told party to go to local Police department to file a complaint. They went and spent 4 hrs there. nothing happened We had a suspicion of who took the money because the person was friendly and nice toward everyone in party but after incident wouldn't even make eye contact or even look are way.That person tried very hard to ruin our vacation but we wouldn't let them .lWe Feel when you pay that much to stay at an all inclusive resort things left in you room should be safe.P.S (WAS NOT cleaning staff they were all nice and the cleaner on the floor were vacation money was stolen was searched.The Front desk person who also stocks fridges with drinks was not ask if the were in room to stock fridge.They could of just checked key lo.g entry to room.Overall St.Maarten is beautiful and everyone in party would love to go again just not to this resort.

Sonesta Maho Beach: Downtime

We chose this location for downtime. We were not looking to be entertained. If you are looking for quiet time to kick back and soak up the sun this fits the bill. There was no nightly entertainment. The season hadn't wound up and most of the surrounding area was closed. The room had been refurbished and bed was super comfortable. The staff in the restaurants were attentive and went out of their way. We often asked for things not on the menu or that we had had from a different restaurant. It  [... read more]appeared with a smile. Not 5 star but would give 3.5 to 4.