This was the perfect size resort. beautiful long beach that was kept very clean, could walk for hours. Did not have to wear arm bands which was great and no reservations required for dinner. We never had to wait more than 20 min for a table.Food was good, there was always something for every taste. Staff are very friendly and efficient. rooms were a good size and cleaned well. Plenty of hot water for showers. we had the standard room and we thought it was great, glad we did not upgrade to sun [... read more]club,would have been a waste for us. Would recommend this resort!
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Missy6KG -
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Sunscape Puerto Plata: Loved it
What a great resort. Close to the airport. Great food and drinks. Lots of options. STAFF ARE AWESOME ! Beach is really nice for the Dominican. Rooms are big and clean. Lots of activities durning the day. Over all we had a great time here.
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Private -
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Sunscape Puerto Plata: Terrible resort
The room was nice enough.
Coffee maker with both regular and decaf coffee
Bar fridge stocked with soft drinks and water
We were in the Sunclub adult only section small pool private bar and some snacks.
Stairs everywhere without hand rails.
No reservations for the ala carte restaurants and they are up a long flight of stairs with children running up and down. Pizza was ok wood fired oven. Long waits in the restaurants terrible food. The buffet restaurant the food was usually cold and[... read more] they would bring out fresh food and put it on top of the old food. There was turkey one day at lunch freshly carved it was good. I am an adventurer of new foods but everything was so oily.
The beach was okay very windy sometimes there would be someone bringing drinks. No food available on the beach so had to leave and walk to the restaurant.
Lots of broken tiles real hazard.
Probably the worst vacation I have ever had in 30 years
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Private -
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Sunscape Puerto Plata: Sunscape Puerto Plata was Horrible!!
Food was terrible. My husband got food poisoning 2nd night , Violent profound vomiting, If it was not for the
Medications I brought we would have been in trouble, Three other people in different families also became I’ll,
Resort needs upgrading,
It is a 2 star.
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Canadian pool bum -
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Sunscape Puerto Plata: Amazing Stay
We spent 10 days at the Sunscape Puerto Plata Jan 26-February5th 2024. I understand everyone has different taste in resorts. We are average people and here is our review. We stayed in Pool view King Building 11 2nd floor. Rooms were decent. Hot water every day decent shower pressure. Close walk to everything. Maid was excellent fridge serviced daily. Pool was nice typical temperature. Pool bar was great, friendly bartenders. Only ate at the buffet , Pizzeria and snack bar. Buffet had an ex[... read more]cellent variety. Pizza was wood fired small selection but great taste. Snack bar was limited but wings were awesome. Beach was nice and clean. Overall no complaints. I have stayed at 4 resorts in Dorada beach and this one the best by far .
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Sandra123 -
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Sunscape Puerto Plata: Great resort for the price
We travelled from Jan 10-17/24 and had the Adults Only Sun Club upgrade, it was our first time to DR. We were lucky and the weather was fantastic so we spent a bunch of time on the beach every day - you can walk in either direction for over 30 mins. Some people complained about the seaweed, but that's nature - they did their best to clean it every day. We didn't find it to be an issue when we went in the water. As a Sun Club member you get a separate section on the beach with loungers that ca[... read more]n be placed under the mangroves if you need a break from the sun. We never had a problem getting a lounger. There are people trying to sell hats and trinkets, but they don't pester - a simple "no thanks" and they move on. We never had an issue exchanging our "orange" beach towels for new ones. There is bar service but we found the wait to be long, and the server often mixed up bubba mugs. :)
I eat plant-based (vegan as best as I can) and had no problem at the buffet. There's salad available at every meal, toast with jam/peanut butter for breakfast, different cereals, cooked veggies, roasted potatoes, rice and peas/beans at lunch and dinner, and a variety of fruit. It's weird we didn't get 1 banana on the resort (they were at the local strip mall) but there was pineapple, cantaloupe, watermelon, starfruit, passion fruit, mango and papaya. My husband is pescetarian and he had fish at lunch and dinner, always options. We didn't bother with the alacartes because of our dietary restrictions AND we heard the waits could be up to 2 hours. We did try the pizza and it was good - the only thing is there is one poor guy who takes orders, preps and cooks the pizzas with quite a few people queuing up. Ours tasted good, but there's no real service so we usually stuck to the buffet.
The Coco Cafe is great - offering custom coffees with almond milk (available every day but one). They also have fresh fruit and treats. I stuck to the fruit so can't comment much on the desserts. Service was fast and the women who work there were really nice. They also had teas available, I only tried the green tea.
We went to the pool in the afternoons but didn't participate in the activities so I can't really comment. We also went to the gym most days for about a half hour. It met our needs with some cardio equipment (bike and elliptical), weight machines, free weights and kettlebells.
As a Sun Club member, there is access to an Adults Only quiet pool but we didn't use it because the area is mostly in shade and the pool is shallow. It's an option if you want a break from the main pool music, but I actually liked that atmosphere so it wasn't an issue. The bar in the Sun Club offered the same snacks as the Coco Cafe, and claims to have "top shelf" alcohol. Because we aren't big drinkers, I couldn't really tell the difference - haha - but some people complained they didn't have the brands expected. We stuck to red wine (it's ok and drinkable), mohitos made with passion fruit (that's worth trying), and beer. Francesco was a really nice bartender so we often grabbed our drinks in this quiet zone at night. You also have access to board games (scrabble) and cards here.
Our room reminded us of Cuba - the weakest part of the vacation. The rooms have problems and are very tired, but I wasn't expecting much. The beds were comfortable and our balcony was 5 star. The balcony sliders didn't lock, the bathroom tap tended to leak and the resort often ran out of hot water for showers right before dinner. Because our safe worked, we didn't worry about the balcony doors - the climb would be pretty treacherous, but I could see this being an issue for some. We adapted our shower time, no big deal because we're on vacation and it's an old resort. Our mini fridge was always stocked with water, beer and pop - never had an issue. The maid cleaned up daily and always gave us fresh towels, we never ran out. They supply soap, 2 in 1 shampoo and body wash so we didn't need to pack those items.
Every night there are shows, they are ok - nothing spectacular but many were entertaining. We saw about half of them. Most evenings there was a woman singing in the main lobby, covering pop tunes - she usually drew a decent crowd. There's also pool tables, foosball and a worn out ping pong table.
We did one day-trip to the city because we wanted to go up the cable car. It was taken through Transat who supplied our vacation. I would not recommend this - it's mostly a sales pitch at different stores - rum, jewellery, coffee, chocolate, cigars. Very little time is spent exploring the history, fort, or the top of the mountain. I was disappointed that they took us to the top so late in the day that the clouds rolled in and it was "rainy" weather up there so we couldn't see the city view. Not enough time to check out the botanical gardens. No entry to the fort, you could only see from the outside. I felt like I wasted a nice day riding in a bus going from store to store. The lunch was awful, not as good as the buffet food at the resort. We were given the vegetarian option which was a piece of zucchini and eggplant instead of the chicken. We noticed a lot of people didn't eat the chicken because it didn't taste very good. The bread was stale. No one ordered drinks because the price was atrocious. The one good thing about the tour was Andy, the guide. He was very funny so that made it passable.
I have already recommended Sunscape to my friends. I want to explore other parts of DR so I will likely try somewhere else, but I would definitely go back here at some point.
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Kentr -
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Sunscape Puerto Plata: Return trip
Our third time at sunscape, very relaxing stay , hotel grounds are very well maintained and clean, staff exceptional special shout out to Leo in buffet, Francisco and Salvatore in sunclub bar , Carlos in family sunclub eating area, and jordane in entertainment staff, Jordan in beach bar, all went above to take care of you
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Caterina -
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Sunscape Coco Punta Cana: Not great
Not enough music Latino rooms were never clean. People are very rude. Food wasn’t the greatest. The pools in the beach was beautiful. The à la cart was very good. Every place sports bar was terrible very rude people. The entertainment was good. The resort was very beautiful not enough entertainment too much harassing And people should be more welcoming
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Doug -
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Sunscape Puerto Plata: Good resort
Everything was excellent at the resort. Very clean ! Only thing I can complain about was the wifi not in rooms and not many areas. Staff was amazing and very helpful. Walked the beach for miles. Walked streets for blocks we were in a gated areas that had like 5resorts .
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Private -
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Sunscape Puerto Plata: Nice Resort
Sunscape Puerto Plata is a small resort that may show signs of aging, but it is meticulously maintained. The staff is exceptional, always ready to assist when needed. The three on-site restaurants are decent, nothing over the top, but nobody went hungry. It's advisable to arrive early to avoid the long waits as they do not take reservations. The buffet offers a satisfactory variety, each day something different.
One of the highlights is the spacious pool and its accompanying swim-up bar, wher[... read more]e the activity staff consistently involves guests in daily entertainment. The beach was very nice, although a bit of seaweed was always in front of the resort. If you venture further down, the water was exceptionally clear. Despite an abundance of loungers, shade is limited, with only one row of chairs beneath trees.
While Sunscape Puerto Plata lacks a few amenities found in other resorts I've visited, our week there was still very enjoyable and provided a relaxing experience.
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Private -
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Sunscape Puerto Vallarta: Great spot
We took family (8of us) for a week over New Years.
Was slim picking by the time we booked. Was all good but another time maybe go to one with less small children.
The staff were super nice,loved the treats @ coffee bar. Buffet was ok.
Drinks were top notch
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Private -
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Sunscape Puerto Plata: Great water,beach
Playa dorada is a great mature area. Beautiful gardens and mature trees. Sun scape is friendly and clean. Some amenities were not available at our time for some reason. We expected a little more as was described but had a great time away from work and hustle bustle.
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Wayne -
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Sunscape Puerto Plata: Great Resort
We just returned from a two week stay at Sunscape and will be back next year.
We always book the Sunscape club adults. The service at this resort is excellent, the bartender during the day is Santiago and he is absolutely the best to greeting you at 7am for morning coffee and pastries and making great dirty monkeys in the afternoon after a day at the beach. The rest of the staff are also great and always smiling and eager to make your stay enjoyable. The rooms are clean the balconies are large [... read more]with a table and two chairs,the bar fridge is restocked daily. The food is good although we did notice this year not quite as good as last year but we could always find something we liked. The beach is great and cleaned daily and great service for drinks.
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Andrea -
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Sunscape Puerto Plata: Can’t say enough
This is our second time at this resort
The service and staff are undeniably some of the best we have encountered
They continuously work to keep the resort beautiful and clean
The beach is gorgeous with a sand bottom
We will definitely be back next year
Thank you
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Sonashii888 -
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Sunscape Curacao Resort: Should You Upgrade?
I would first like to say we did make the best out of our circumstances. The location is beautiful and the waters are crystal clear. Just not impressed with the upgrade, amenities and many services.
The Air Canada tour package ‘Beach Escape with Sea Turtles’ for $85 USD per person to see flamingos in the wild, swim with Greenback sea turtles, visit a couple of beautiful beaches and a seaside beach lunch was worth the money. It was more reasonable than the resort packages. We also went for an[... read more] introductory scuba dive through Ocean Encounters for $135 USD each. I use to dive but let my ticket lapse. My wife had never dove. It was a spectacular dive. We saw a coral reef rebuilding project and many varieties of sea life. Our dive instructor Leroy (from Netherlands) was excellent instructor.
We visited Willemstraat via local bus for $4 USD each return fare ($2 USD one way). Willemstraat is an old colonial dutch town with colourful buildings, a bridge that pivots sideways, a free local ferry, shops and markets. Very colourful and artistic town. We never felt harrassed by anyone, especially in the town centre market.
Below we have summarized (sort of) our Sunscape Curacao Resort experience.
The resort overall is in serious need of maintenance and repairs. Below summarizes issues with different areas of the resort. What made much of our stay tolerable were some of the staff. Of whom I will mention by name later on.
When we arrived in the Sun Club Office/Reception, along with several others, we had to wait over 1/2 an hour to be registered as Sun Club Members. General patrons were checked in at the main front desk within a very short period of time. In fact, after the general patrons were checked in, the staff from the main front desk came to assist the Sun Club Reception. We were told the resort was recently acquired by the Hyatt brand ad that they were going through a change.
Our friends in room# 8213 had an ocean view with King bed, quite spacious with large balcony. Their bar had champagne, beverages and a fruit plate. Our room# 8216 was a partial ocean view, a tiny triangular balcony (with barely enough room to sit) and was stocked with 4 different cans of pop and 2 - 1/2 sized bottles of beer. Neither couple received robes. Robes were part of this package. Our room was quite dated and warn. Stains on the pillows and dresser counters not clean. Debris from past patrons still on balcony (burnt match sticks and crumbs). The bed was musty and smelt unclean.
We politely complained to Timothy the night manager. He said our rooms were the same. I said that it may be considered that from his point of view but that we felt it was most definitely not. Timothy gave me a difficult time and insisted they were at 100% capacity. We’ve had yet to see this as appears sparse with patrons. He finally agreed to change our room the next day, around 5pm. I asked to see the room first before moving.
The next day after 5:30pm, we received a new room on 3rd floor room# 8303 (from room# 8216). We lost a sofa, still had same same balcony size, a slightly better view. We went from an Eastern view to Western view. We benefitted by not having a morning sun glaring on us while eating breakfast. The room was cleaner. The bed wasn’t musty but sheets still had stains. We did receive 2 robes and gained a wall bottle opener. We still weren’t happy but decided that we didn’t want to waste our vacation on room changes.
Our friends requested a room change a couple of days later from room# 8213. Our one friend developed a leg issue which left her struggling to get up and down stairs and walking long distances. The next day around 5:30pm, they were given a ground room# 6102 in non Sun Club member area. They still had access to the Sun Club privileges. Their room had a modern toilet that flushed without holding down the tank lever for 1-2 minutes. Such an embarrassing situation in the morning when it takes a long time to flush. Overall, their room was actually not much different than ours. We have no idea what the Sun Club room upgrades were.
House Keeping Issues
- Refilled in room coffee station only 3 times. Our daily mission while walking to an amenity was always to ask a housekeeper …when we can find one…for coffee, cream and sugar.
- Bathmat was removed towards end of week and never replaced
- One morning housekeeping didn’t wipe off or sanitize our in room dining table. The table was sticky from breakfast room service. Spilled juice etc.
- Overall, daily housekeeping cleaning wasn’t fantastic. A few days we had sandy floors.
Dining
- The restaurants have varying policies on dress code. We were told by a security staff that what we were wearing was not appropriate for the ocean front grill on our first night. My wife was wearing a skirt and a tank top. When we returned, people wearing ‘Rock Band’ type T’s and casual shorts were allowed in. Even people were let into buffet with bathing suits on when the sign clearly stated ‘No Bathing Suits or Bare Feet’. Very confusing.
- Wait times for restaurants are more than 90 min. Except for Hititsu Teppanyaki Bar you can’t make reservations, so you have to wait around the other restaurants after you place your name on a list. The buffet was also a bit of a wait. Apparently they are short staffed at some restaurants so wait times were often more than a couple of hours.
- The food wasn’t great. Portions at A La Carte restaurants were quite small. Once waited 2+ hours to receive a full sized plate loaded with only 1/5 of it in salad and small entree. Quite frustrating. As to order more would again take quite awhile to receive. The Italian restaurant, Da Mario’s, Teppanyaki at Hititsu Teppanyaki and the buffet were the worst.
- Da Mario’s pasta was Al Dente but most sauces were terrible and seafood over cooked and dry.
- Teppanyaki at Hititsu was not Teppanyaki. It was more like a stir fry. Tiny pieces of chopped pork, beef and chicken served with stir fried rice, scrambled eggs and stir fried frozen vegetables is not Teppanyaki. Not flavourful.
- For breakfast, fresh OJ at buffet and concentrate most other places including room service. Da Mario’s Italian restaurant’s A La Cart breakfast had instant (much like Tang or Sunny D). Oddly, Da Mario’s served ham & cheese crepe with chocolate sauce drizzled all over the plate.
- Buffet always late to open. One morning we had to meet in the hotel lobby by 8am for an excursion and almost didn’t have food to eat. However, I met 2 older couples (Eastern European) who barged in at 7:20am (I was in the front of the line) and they turned to me and said “We’ve been here 4 weeks and they are suppose to be open at 7am so wait if you want to but we’re eating”…. Loved them! I followed them in. No issues.
- Ice cream bar rarely had someone on duty. One time we waited over 20 minutes. Staff from the kitchen saw us, walked away, never to be served.
Sun Club Member Issues
Pool
- Can’t swim in any pool after 6pm. Never experienced that before at a resort. We did out of defiance even after security verbally said to get out but never returned to enforce. We were quiet and respectful.
- Also, tired of pool cleaning in Sun Club being done last. They start the general area around 5am….I know this because I was up to work out at that time…. Then they would clean ours last starting around 8:30-8:45am which lasts anywhere up to an hour. So my wife and others couldn’t do laps unless up early. Pool gets busy after 9am. Yes people could rise earlier but it’s a holiday. Our Sun Club pool area should be completed first.
- There was supposed to be to be an adults only hot tub. We finally found it. It was not heated. Cool water like the pools. Our friend loves hot tubs but not able to enjoy it this vacation.
Sun Club Bars
- Premium Top shelf Alcohol is always limited, not top shelf (Jim Beam, Absolute, Dewars). We always joked that it’s Top Shelf because those bottles were literally on the top shelf. Ran out of Bailey's after 3 days. So 3 days of good morning coffee. Very limited alcohol selection. We have a SunClub bar by our pool and no Baileys or many other ‘Top Shelf’ alcohol that the lobby bar has. Always have to go to Lobby bar, which is a fair distance away, wait in line to get what we want.
- The Sun Club bar for premium alcohol has a short window. Closes at 5pm. So if we take an excursion that day, we’re out of luck. We had to go all the way to the lobby bar to get ’Top Shelf’ access. Unlike the pool bar, the lobby bar you are required to wear a shirt. So that added more to our journey.
- I may seem obsessed about this but No Baileys 4 days in a row! The last 4 days.
Entertainment
- Lounge Bar (by entertainment area near scuba centre) for dancing always closed. Suppose to be open 11pm-2pm. Apparently we heard from staff that since COVID, this lounge has been closed for 3 years and only recently updated on web site. When we booked it hadn’t been updated. Very misleading and disappointing. We love dancing.
- Rock climbing wall was much smaller than web site shows.
- No batting cage. We asked and everyone looked at us like confused.
- No movies on the beach.
Sun Club Customer Service
- Calling SunClub Concierge is extremely challenging.
- Tried calling for maintenance, gave up. Went to Sun Club office to request unclogging of bathroom sink & repair faucet handle as handle comes off. A couple of days later a maintenance man came by to unclog our bathroom sink. Faucet was never repaired.
- None of the chairs throughout Sun Club area had seat cushions for patio/balcony chairs. Called to request balcony chair cushions. On the line for 15 minutes, only to hear they will pass the message on to house keeping. Never to receive them. Later that day while walking to another resort area, we spoke to housekeeping staff. We gave our room number with a request for 4 balcony chairs seat cushions. The cushions came a couple hours later, only to receive 2 cushions. We gave up and settled with the 2 seat cushions.
- Stocking our room fridge was always an issue. We had it stocked twice in the entire stay. One of those times was when we arrived and the other occurred when the room service bar attendant was rolling past our suite. In the beginning of our trip I called daily for a few days. The phone would ring 15-20 minutes. We gave up. Even complained to Sun Club Office. They would write things down but nothing was done about it. We gave up.
Room Service
- Our first morning, the breakfast room service app was not usable. We could scroll through it and navigate but the actual ordering could not be preformed on the app. We ordered by calling. Took a long while to answer. However we did receive breakfast in 30 min. The poached eggs and toast were great. The fresh melon was as well but the addition of sliced ‘canned peaches and pears’ was very odd. Odd reflection of fruit in a tropical place.
One day ordered 1 poached egg and received 3 poached eggs of which 1 had 1/2 an egg shell still attached.
The last few day we were told 30-45 min. Waited 1 1/2 hrs and only received 1/2 our order. No cream & sugar for coffee. Dinners were delivered within an hour so no complaints .
Sun Club Beach Front
- Often sewer gas smells permeated while resting on beach. Very unpleasant.
- No resort Wifi available on end of beach in Sun Club area.
The day before we left we went to the Sun Club Office to arrange to have an extra hour late check out. They normally charge for this but Ariela arranged as a complimentary request. The next day Zaraya made sure our keys were coded for this request. There is a guest suite that is complimentary but this was more of a convenience for us as the shuttle pick up was 2pm. Ariela and Zaraya provided the best service for us in Sun Club Office.
The last day when we were packed and waiting in front lobby for our shuttle to the airport, I met the hotel GM, Oswaldo. He proceeds to ask me how our stay was. By this point I had complained enough. So i didn’t get into details. I did say our stay was not pleasant but many of the staff were very nice. I mentioned the staff we had the best encounters with;
- Zoraida - Sun Club Pool bar tender. Sweet woman who went out of her way to have the hotel purchase bitters for our Old Fashions. It took the hotel nearly the entire week to get it but on the last day we had it. So we enjoyed 2 Old Fashions before we left. We tipped her.
- Quella - A floating bar tender. We had her at several bars and she was excellent. Great personality. We tipped her.
Oswaldo went on to say that he was flown in from Cancun and that the resort has just been acquired by Hyatt and that there are many changes to be made. I told him that I use to in the hotel industry as a pastry chef and I understand much of what goes on. This was not impressive. He said for me to answer survey when sent. So this much of this will be copied and pasted in my various reviews.
I know this is a long review. I had to condense it as best as I could. There are other details I could mention but this is enough to get a picture of our experience. Most people we spoke to at the resort had the same issues and other problems as well.
Like I stated in the beginning, we made the best of a bad situation. Never arguing with anyone. Always trying to find resolution maturely. In no way do I blame Trip Central. Our agent Candice has always provided excellent service.
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Private -
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Sunscape Curacao Resort: Ok
The resort was clean food was ok but the service was terrible. Had to wait for at least 5-10 minutes to be served with just a glass of water. Staff not at all pleasant. Some days, there was a shortage of plates, cutlery. I could not believe that maple syrup was watered down. I certainly would not recommend the resort to my family and friends
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SueMue -
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Sunscape Puerto Plata: Wonderful Resort
First visit to Sunscape Puerta Plata November 26 - December 4, 2023. Sunwing vacations from Toronto.
Booked Adult Only Sun Club King Room which was very nice. Well-equipped, clean towels every day, coffee maker and supplies everyday, mini fridge restocked everyday.
Good food with several options available.
Bar at beach was great and even had service to your chair. Lots of lounge chairs and shade. Clean washroom available at the beach. Beach is beautiful, clean and huge and you can walk for [... read more]miles in either direction.
Hotel grounds are gorgeous and well-maintained.
Sun Club staff were very attentive and eager to help with any requests.
We hope to return in the future.
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Private -
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Sunscape Puerto Plata: Beautiful resort
Restaurants are really good. The resort is very clean and staff really friendly. The VIP is not worth paying extra. Rooms are really big. Lots of lounge chairs available all day. Shopping on site. Far from city for walking around.
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Debra S -
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Sunscape Curacao Resort: Don’t waste your money
I travel every year in a group. There is 8 of us. This is my first time writing a review. We’ve travelled many times and we don’t have high expectations but this resort was our worst experience. We arrived past check in and the rooms were not ready. When we did get our rooms, half of us got 2 double beds when we booked a king. Luckily they changed out our room for us. We had air conditioning however the other 3 rooms did not. It was hot and made sleeping difficult. We booked Sunclub. One of [... read more]the perks is a private lounge. Just a heads up it’s a room in the lobby where you check in and out. Not a place you can really hang out in. The buffet is horrible. I’m not picky and always find something to eat but this by far was the worst. Not much selection, not great quality and repetitive. Room service was a great perk when you could actually get through to someone, but twice our group ordered and it was a no show. Restaurants are better but no reservations so you’ll need to wait. Wait times aren’t bad. After 10:00pm there’s no food. Everything is closed including service. There’s no 24 hour snack bar. The Sunclub pool was nice but they don’t monitor it so others from the resort would come use the pool and bar. The service by far is my biggest complaint. The lady at the pool bar was slow as a sloth. Literally. I know it’s hot but if you had 4 people in front of you expect to wait at least 20 minutes. She also ran out of ice and beer in the middle of the afternoon. Not a large selection of the premium drinks that were promised. If you like to swim early, save your towel until you have another one in hand. It was after 10am when we got towels.
We spent a lot more time, and money off the resort. I highly recommend checking out Mambo beach which was a 5 minute walk, and Willemstad. We also booked our own driver to explore the island and got to see flamingos and swim with sea turtles. The island is beautiful. Highly recommend visiting but perhaps stay at a different resort with better service.
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Private -
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Sunscape Curacao Resort: Paying 5 star prices for 3 star resort.
Curacao is a beautiful island with much to see and much to enjoy.
As everything needs to be exported in everything is expensive. ( Example 2L bottle.of pop was $5.50 CND)
This hotel offers good service for a decent price keeping in mind the island cost of living is high.
The a la cart restaurants: italian - chicken parmigiana was good.
Japanese style: was very good.
Blue water grill lunch fish tacos were quite good.
Overall service: helpful, friendly yet slow and we are there to rela[... read more]x so just take a breath.
Booked a sunclud oceanview King room and was given a double poolside view room. It took a night for them to move us as we were not given our room until 6pm although we checked in at 130pm.
Example: requested bathrobes as was apart if the Sun club benefits rhey were never received.
Sun club was worth the extra
price for the room service and views.
There is limited premium alcohol available on the resort.
The Cafe coffee was delicious.
Resort is quite dated and it is not very well maintained.(EXAMPLE AC was inconsistent and did not work well although it stated it was 18C in the room it was likely 25C.)
Entertainment was varied and there was daily activities available if desired.
Close by attraction include Mambo beach which was a close walk with great restaurant options. LOCAL transit was reliable and inexpensive to get downtown. (If possible use local currency as a Canadian this was best- we withdrew $from ATM... there is a 10USD charge plus your bank charge.)
Sunsets were amazing even when cloudy.
Beaches off resort were small, public and lounge chairs and umbrellas available for a low.
cost.
Beach on resort was small and man made.
Snorkeling off most beaches including Cas aboes, Grope knip and Lagun was wonderful with plenty of fish and plenty of colorful coral.
Piskado/Grandi (turtle beach)- was small and a fisherman's a beach that smells like fish but you can swim w turtles as they are fed daily by local fishermen.
It rained almost every night/early morning so it was unusually humid so the sand fleas and mosquitoes after sunset were awful. During our 12 days on the island it rained a few times during the day for 5 or 10 minutes at a time was refreshing.