Good for the price

Hotel was good for the price. There is only 1 a la carte restaurant and the buffet was the only place that you can have breakfast. A lot of the time there was a lineup and you had to wait 10 minutes for breakfast. Hotel however is clean and decent. Our room was facing a water treatment area so therefore we couldn't sit on the balcony and talk without yelling. Service was average, felt like a lot of workers were only there to work and didn't seem too friendly.If you want a vacation just to chill  [... read more]on the beach then this is the vacation for you.

Beautiful, sunny weather...

Good food, ocean view was great...don't stay in garden view room...noisy...you can take the bus to surrounding areas... nice to visit the other Sonesta...good entertainment...staff tried to accommodate requests..pool was nice...drinks of course were good...27 every day...

Resort was fab!

The weather, food, staff and everything else was great. I would definitely return!! The daily buffets were really good with a variety of items to choose from. Except for the treatment plant outside the balcony...it stunk! So we were unable to use the balcony.

Had a great time

I have been to Maho several times over the past 10 years. I had not been for 5 years. I had a great time, met lots of good people and loved the pool bar again. Great place to meet people and the bar tender is great. The changes to the resort with the hi end building on the point has introduced some great modifications. The area outside the buffet up to the point restaurant is a great place to sit as there is a bar outside of the point restaurant and great new stone walkways and sitting areas. Th [... read more]e dine off resort at the restaurants just outside was a great option previously and they have reduced it done to the ASCOT PUB. We ate there twice and found the best food there. The BBQ/Jerk night was great for all that like Caribbean food. I heard some complain as they didn't like that type. They should have gone to the PUB not complain. Overall the food was good, the wood oven pizza was a standout and all commented. You could get a whole one at lunch to take back your beach/pool chairs NICE. We rent a car for the week and explore several beaches but the beach here was fine for swimmers.

Bad customer service

The water was shut off at night and no notice was posted. The Golf course charges $100 US to play and the people we met that had rooms viewing over it did not know it was a course, They thought it was bad lands. The shower flooded daily because the shower head was too large for the the drain to put the water down and there was a half inch lip between the floor tile and the shower area. We purchased items and the hotel staff removed them from our fridge. As advertised there was No Sapporo , p [... read more]resident e or corona beer. My husband only drinks beer and the supply was very limited. You were only allowed 2 beers per room per day and when my husband asked for 2 he was yelled at by the female bartender and she said are you trying to get me fired you are only allowed 2 beers per day in your room (I thought it was an all inclusive) We attended the point restaurant 2 nights in a row and I ordered the same meal both nights. I asked for NO sauce as there is black pepper and I am allergic. The first night my meal was perfect - no problem at all. The second night I ordered the exact same meal with no sauce and after 20 minutes past we had eaten our appetizer and the waitress came out an said your husbands meal is ready but you can not have yours as it has black pepper. They brought his meal and I was not given the option to order anything else. I said why was I not told this earlier and why can you just not put the sauce on like the night before? I sat and watched him eat. The movie did not work on the flight home. The first day I asked what the drink if the day was and it was guava berry pina colada. I said I will have one of those. The bartender replied we do not have Guava berry rum. I asked for 6 straight days and there never was any Guava berry rum. We also participated in a purchase a Crab for $5.00 and picked a crab. Which we have done at several different resorts in the past and are paid a portion of the funds if they win. OURS WON and when we went to claim our prize it was a bottle of rum from the room. my husband said what happened to the money to which the person running it replied "it pays for the crabs.". There were at least 25 people who purchased a crab and it seemed very shadey to us. We went to the front desk to get to the bottom of it and the entertainment director and 9PM at night was in a meeting. We left our room number and asked for them to contact us>>>WE ARE STILL WAITING!! We also booked a trip through our SUNWING REP at the hotel via Jet boat to Anguilla on Thursday October 29th and tried to go on the 30th but were told it was full so we booked for October 31st. We paid cash and were told pick up was 8:30am in the lobby. We waited in the lobby until 9am and no one came to get us. I walked to the desk and the sunwing rep said oh that was cancelled due to weather. I said Okay I would like our $262.00 US back please to which she said come back around 230 to see if anyone has paid cash yet for there trip. I said why did no one come into the lobby to tell us the trip was cancelled as now it is too late to book a different one. Then I heard her on the phone telling her supervisor it was cancelled on the 30th due to not enough people signed up. I then walked up and said why were we not called yesterday or at least left a message or put a note under our door to advised us. We would have just changed to the other excursion instead of the jet boat. It took us until 11:30 to get our money back after arguing with the sunwing girl for a long period of time. While we were waiting for our pick up on Friday a large cockroach walked right in front of me and under the coach were I was sitting. The one positive I will say is the maid service did a great job of cleaning the rooms every day and took the towels in the morning and washed them and returned them. The buffet also ran out of fruit, pancakes, french toast, glasses, juice and bacon by 815am. The staff could not keep up with the demand and the wait to get in to the only restaurant to service breakfast was over 20 minutes long.

Good resort

This resort is very nice. The staff are all so friendly .Even the maintence workers. We were very dissapointed in the shape of the pool.If a young child was at the bottom of the pool, you would not be able to see them. The water was very cloudy.Food was very good & the grounds were very well kept.Over all we had a very good time.

Good

Good little hotel. We are not an " all-inclusive" type of travelers, so we didn't spend much time in the hotel. But if we would of been that type - it wouldn't be enough for us. It has only 1 fine dining restaurant and 1 cafe. Bars doesn't have a big variety. Couldn't get Mojito anywhere in the resort :) Otherwise nice little hotel with a clean little beach and amazing view. Located very conveniently. We will be back.

Nice getaway

Small resort, staff are great (most are) and helpful, food is very good, not a big selection. Pool is large, with nice swim up bar (Eddie is a fantastic bartender tip him well he deserves it as you will see), above average liquor & canned beer. Beach is OK more for watching the planes land and takeoff, beautiful Mullet beach is a short 10 min walk and well worth the walk!!! one of the worlds best and its a hidden gem and you can see the planes come in (not land). if you get a room overlooking th [... read more]e golf course don't be so disappointed of the ground view of the hotels liquid and garbage waste area on the ground, the ocean/golf course views are so spectacular just look straight ahead!!! plus only in your room to sleep:) Rent a vehicle (70$ US a day) from the hotel lobby and explore what both sides of the island have to offer it is a fantastic island with rich Europe flavour and the driving is easy lots of speed bumps and roundabouts... Entertainment is ok and ends early at the resort, just outside the resort you will find the night life..

Wonderful rfesort, beautiful family vacation place

Wonderful family resort to enjoy for the whole family. In the busy season you need to bring beech umbrella with you. There is not enough umbrellas for amount of people on the beech. Other than that, great times

Awesome resort

Great resort, very clean. Friendly staff. Great food. Small beach, but very nice. Great value for the money. Close to anything you want to do. Negotiate price for taxi before you go, otherwise they rip you off.

Had a fantastic vacation - met some amazing people

Grounds were well looked after, buffet dining room and food were excellent. Service at the restaurants was a little bit slow - most of the waitresses look bored and didn't smile. The Palms Restaurant menu needs to vary - not a great choice. The pool bar was good as was Palms. Lobby Bar always smelt of smoke. Night entertainment was non existent. Saturday night was supposed to have a disco at the Lobby Bar - and there was absolutely nothing.

Average resort beautiful island to visit

Hotel needs renovations desperately, food was good location great. Staff were friendly and front desk staff were very good with check in and out and getting us into a more quiet room for our second week. Sunwing lost my Wife's luggage took over two weeks for someone to start tracking its location ( after we got home and contacted them) no help from hotel Sunwing manager and even less help from head office in Montreal which was very disappointing.

Great resort

This is a great mid-sized resort. It has everything you need to have a great vacation with out the thousand or more guests like at larger resorts. Grounds are very nice. Beach is good and there are always chairs available. food was excellent. Do not forget to tryout the food at the sports bar. Also visited the sister resort in the capital city and had a fun day there as well. Hotel staff are very friendly and willing to help you with any problem. Over all a very nice resort and a relaxing visit.

Very Good Resort

This resort seems to be pretty popular and the reason being is the service. the cleaniness, the employees, the food, the location. The only problem was that they should have a smoking area and have more entertainment in the evening.

Outstanding again!

Our 15th visit to Sonesta and once again we were not disappointed. Many changes to the hotel over the years but the most noticeable one is the number of children. It is obvious that the resort has become "family friendly", not sure how I feel about that...lol! The rooms were clean and the bed AMAZING!!! Staff friendly and helpful. Free Wi-Fi was a bonus!!! It's nice to stay connected with family when your away for two weeks. The beach isn't very big but my husband and I do not spend much time at [... read more] the resort, we rent a vehicle and travel to one of the many breathtaking beaches every day. Mullet beach is a short walking distance from the hotel and beautiful. Our evenings are spent in Maho which has numerous bars and a casino. Very accommodating when you want to have a few drinks and not drive. In 15 years we have NEVER seen a full day of rain. The weather, beaches and the people are what brings us back year after year.

Never tired of airport!

The hotel is older but extremely clean. We loved the location and never tired of the planes coming in. Nightly entertainment could use improving. We only met 3-4 staff that appeared happy to be there. The rest appeared miserable and were not so pleasant with guests. The food was amazing, no complaints! Nice to be able to eat anywhere anytime. No reservations needed. Their sister resort in Philipsburg ( which you have full access to) is beautiful, friendly staff and lots of adult activities to do [... read more].

Awesome trip

The hotel was awesome. The room we had was fantastic and the food was great. I read the reviews before going and it is a good thing I did not take them too seriously because we had a great time! My only complaint is the pool had no real shallow end for children so we stayed on the beach for most of the day.

Pleasant environment, great beach

Consisitent with a 3 star hotel, good food but limited variety, staff are cordial but not all that engaged and need to be prompted for basics such as water, coffee or utensils, customer service training needs work

Paradise !

Sonesta Maho and its staff are amazing, The resort is clean and nice, great service and very friendly and helpful staff. My boyfriend and I had the time of our lives and will defenitly be back next year!

Great beach, beautiful island!

We stayed at Sonesta Maho Beach Resort. We enjoyed all the action watching the planes come and go. The food was good. It lacked some variety in food, but we always found something to eat. Heineken in a can was great! The pool was a funky shade of green, but we preferred the always available chairs at the beach. It was fun being right in the action of Maho Village. The rooms were clean, good mattress