This is a great Hotel!

The grounds and public areas are very well maintained. Food was very good, a great variety. If you were hungry when you left the restaurant it was your fault. Water pressure in the morning was poor and have a shower late afternoon before everyone else as hot water ran out quickly Great staff. Pay for everything in pesos as it works out cheaper than US of Canadian. We will go back!

Well above what we expected!

We stayed there the week of Feb. 12, 2016. For a 3 Star Resort we were really impressed. Didn't like our first room being too close to the disco...no problem, got moved. Good room other than the thatched roof allowed some sounds from the next room. Staff were super and friendly. Food, although a little limited it was better than expected - we were pleased by the buffet and the a la cartes. Good diving. Good beach and lots of umbrellas/trees. Not much for snorkeling right at the beach. We would g [... read more]o back. Canadian dollar was a killer!

Great resort

Very clean, very friendly staff, good variety of food, amazing scenery and snorkelling. Rooms were small, but does that matter? Will book with trip central again but not with an Air Canada flight - both flights were oversold and we flew standby both there and back. Not a great way to start a vacation.

The Perfect Vacation for all ages!!

The food, pools, beach, activities, rooms and staff were super awesome! Nolberto Lopez, Jesus & David with the Guest Activities team were the best I have ever seen. They continued to entertain the guests of all ages day and night. The food in the Mexican & Oriental Chop House were outstanding. Not so great in the Italian. The only complaint I had was the bed was hard as a rock. The rooms and grounds were very clean and well kept.

This resort was very nice..

I would rate the Allegro as a 31/2*.. The units were comfortable,clean and close to everything on the grounds ..The grounds were very well looked after,the grounds keepers don't get enough credit for their hard work..The food was a 4 out of 5 most of the time,we enjoyed it,was always something yummy to eat.Once in awhile the middle counters were a bit cold but we all know it's hard keeping a buffett hot for long periods of time..The a la cartes we all fantastic,there are 3 of them..The staff wer [... read more]e wonderful and very prompt to fix or answer any questions we had..

Great times at the Allegro

This was our third time going to the Allegro. It appealed to us before we had kids and this time we brought the whole family and it was just as fun. The landscaping is beautiful, the staff are great and the beach is right there.

Okay

We were first put into an older room, which was very bad, we were switch three days later to a newer one, they would run out of food at the lunch time as well. The staff at the bar areas made the trip much better!

OK Resort

Got there late in the day and the room we got was a little rough, musty smell, bath was unclean and window didn't lock. Went to the front desk to complain and they had the window repaired. Next day I asked for another room and they gave me a lot nicer room on the second floor. The buffet was good and the restaurants were excellent. Bars offered premium alcohol and the service was very good. Beach was clean and lots of chairs around pools and beach. All and all, a good deal for the money spent.

Awesome resort

We stayed at this resort for 2 weeks.. We have stayed at 5 stars as well. However we were very impressed with allegro cannot wait to go back. rooms.. Staff.. Servers especially Elena so courteous went the extra mile always to be helpful.. Entertainment fabulous.. Reception desk always smiling & helpful.. Carlos in the lobby was so friendly always smiling... Nothing we did not like!!

Great people!

Overall it was a good resort. Some hot water issues but the staff made it all worth it. New Year's Eve was awesome!!! Everything pretty much shut down by 11:00 pm. The Snorkelling was fantastic. Definitely go to the reefs!!

Occidental Allegro Cozumel Mexico

Actual hotel and lobby very clean but room was very uncomfortable. Beds were hard as a rock. Showers did not have consistent hot water. Also the room was very small. Beach was very wavy. Hard to swim and sand was very coarse.

Very Relaxing Resort!

The grounds were really well maintained. The food was good. Bacon for breakfast everyday would have been a plus. We had to ask for it because it was not accessible and most days told no. A bar fridge in the room fully stocked would have made our stay more enjoyable. The water and soda were warm and no beer.

Nice property but the food could be better

The hotel and grounds are clean and well kept. The room had some issues although not worth mentioning. The beach was great although it was really annoying to find most of the lounges reserved with towels before 7am. Quite often nobody showed up to use them until late morning if at all. This is not the fault of the resort, but of our fellow travelers. The pools were nice and kept very clean. The big disappointment was the food. We are not picky eaters and usually find something that suits us. At  [... read more]breakfast I saw someone ask for bacon and it was delivered to their table, but it wasn't offered at the buffet, only hot dogs. Breakfast usually looked like the night before's left overs and usually cold. The Asian and Mexican a la carte's were very good. The staff work hard and try to look after everyone's needs but there aren't enough of them.

Great experience

The thatched roof in our room allowed us to wake to the sounds of birds! We did not hear any of our neighbour's at any time. The hammock on the balcony was fabulous. Laura kept our room very clean and was very pleasant each day. Food was good but not always hot at the buffet. The Mexican restaurant was excellent but can't say the same for the Italian. The grounds were well taken care of and the children's area looked amazing. Lots to do for them. The beach was great but walking was hard as the s [... read more]and is very soft. We booked a 2 hour tour with Albertos & it was well worth the money. Carlos and Jesus had us snorkelling with the nurse shark, star fish,barracuda and much much more.

Fantastic vacation!

This resort is simply amazing!! I would go back anytime. I will recommend this place to my friends. Beautiful beach. The food was good, specially the restaurant a la carte. We received an excellent service. I loved the hamac on our room balcony.

Could be a great place if better management

Rooms are OK they are clean but very basic. The grounds are not bad but if you you have a weak stomach you will not be able to take the smell of sewage. The food is very basic necessities. You have to ask for the most basic bacon and although you ask you may not always get it. The service is very very slow especially at the bar on the beach. You may have to wait 20 mins to get a drink. The pool itself needs desperate repair. This is an accident waiting. The liner has bubbles that if you are not  [... read more]aware can hurt you. The kids club was the best always ready especially Juliana she was a sweet heart. Dining area was great except for a couple of miserable waiters. Over all it wasn't that great. Could have been better

Some good, some bad

Three major pools - Kids pool (3/5): small slides, water fountains, etc. A number of the watergun/splash features did not work - Relaxation pool (4/5): Nice and big, mostly used by families with small children and lap swimmers. - Activity pool (3/5): Has a swim up bar, occasional water polo, volleyball, aerobics activities Beach (2.5/5): - Beach is not very long, only has room for 2-3 rows of chairs - Only has one beach volleyball court - Has lifeguard on duty during the day - Sand is very roug [... read more]h Food (2.5/5): - Not the worse, not the best - Nice omelette station for breakfast - Not a wide range of food selections compared to other resorts - Restaurants are small vs. number of guests - Italian specialty restaurant is not recommended - 30-40% of our group had on/off diarrhea/stomach aches from the food, so be ready with medicine in case - You can ask the waiters for sausage/bacon and they'll bring you some from the kitchen Service (2.5/5) - Receptionist staff were helpful and very nice - Bar staff were hit and miss, some were very nice, others us weird looks and seemed annoyed at our requests - Restaurant staff are either slow or understaffed; they keep running out of food, cutlery, drinks, etc. - You always need to wait for a table at the restaurants even though there are always available seats Rooms (2/5): - Most of our rooms had issues - A few of the rooms had major/minor water leaks, one of the washroom sinks did not drain, the water pressure in the showers were poor, room always felt damp/moist Other: - Location (2/5): Requires a $12 (40min) ferry to get to mainland and Cozumel side has less activities and shops - Sports (4/5): Basketball and tennis courts were nice; abundance of equipment available for use; gym was nice

We enjoyed our stay at this resort

This was a good resort and we would return again. The grounds were clean and well kept. The food was usually good. The beach was great and open very calm. The only minor complaint was the line ups at the beach bar were usually long because it was the the only drink location open all day and only one server. There was a second person but they did very little each time I saw them, mostly just washing cups. In total we had a great time and would go back if the price was right.

Amazing stay

Staff, hotel, beach, food, WONDERFUL. we had a great time! Went down for our cousins 30th bday! Went into town a few times. The staff told us what to expect, what to pay for the taxi, etc. Very very friendly. I would come back to this resort yearly!

Great resort

Recently we stayed at the Allegro Cozumel and thought it was a really nice resort. The food was good however more variety should be available at the buffet. We only had one bad incident there and that was a scorpion in our bathroom our second night there. We didn't see it until the early hours of the morning. My husband was able to kill it but I was a nervous wreck the rest of the trip. Our room was cleaned every day and an exceptional job was done. The staff were extremely friendly and helpful.