Amazing resort!!

Had so much fun here. The staff is amazing and the resort is beautiful. They made my first time in cuba Amazing!! I would absolutely recommend this resort to anyone travelling to Cuba alone or in a group.

Nice resort

Nice resort overall, with exception of small details: old non renovated rooms are bad smelly with the balcony door that never closed, changed rooms 3 times until got what we requested. Got 100 Black flies bites from tennis court and/or the theater area...

All right resort

room was not ready when we arrived at 10pm no toilet paper only one beach towel, staff replaced once we called, no hot water first day, staff fixed when asked to food was better than expected good for Cuba beach excellent no trouble getting lounge as well as beach area bar staff was good

Worst rooms and service

I ll start off on the positive; food was good, beach & ocean was amazing. Most staff (servers) were friendly. Great espressos. And the negative: Linens super dirty with stains Beach towel dirty with stains Didnt make beds for 3 days Didnt refill toilet paper for 3 days Didnt refill water for 3 days Ran out of certain drinks And lastly the worst thing is the staff's expectation of a tip. You have to tip in order to get service. This was more apparent with the cleaning staff and the b [... read more]artenders. Never again.

Great time, great people

I spent a week at this wonderful resort. It is 16+ which is amazing if you want a break from small children. The resort is small and everything is very convenient and close. The beach is absolutely amazing and breathtaking, beautiful white sand and turquoise water. The food isn't the greatest and it was the same everyday. The people where helpful and amazing, if your a single person like I was, try and find Charlie. He'll set ya right up with others that have traveled solo.

Fabulous holiday

Beautiful resort, fantastic people. We had an amazing week. Weather was perfect. New Year’s Eve celebration was spectular. Unbelievable talent. Though the rooms were a little dated and not fancy, everything was fairly clean. Staff were pleasant and happy to help. The food was okay. Though the buffet was small, there was always something you could find to eat. The desserts were amazing.

OK

The hotel was nice, grounds and pool area always kept clean, everything is very convenient, people and staff are friendly and helpful. I got sick from the food a few times, had no hot water for a few days, other then that, it was OK.

Great Resort

Great Location and well kept grounds. The food was good and service was fantastic. Lovely beach. Nightly and daily activities keep you very entertained. Travelled to Veradero for a day and walked around in town. This is a very safe place and the locals are friendly.

Really enjoyed the customer Service !!!

The Hotel was well kept and taken care of. The location was great with a large beach and sea view. The food was better than expected as I have been before to other locations where quality was not as high. The price fit perfectly in our budget.

Many had food poisoning, poor lighting

Spent 7 days from November 27th-dec4th rooms are clean staff nice, small and nice grounds . My friend and I got very sick, I spoke to many people during our stay that also were sick with vomiting and diarrhea. Approx 35 people I personally spoke with experience the same. The lighting at night was very bad I had to use my phone to light my way back to my room

Amazing people, tired interiors

The people who work at the resort are amazing. The beach is perfect. If you are the low maintenance sort this resort will be adequate. The interior of the rooms and most of the hotel itself is tired and worn. Paint is peeling in a lot of places and my room smelled a bit moldy and musty. The general standard of clean is not as high as in North America.

Good value for 3.5 stars

Great beach and pool. Food needs variety. Some rooms need reno. Plumbing pipes reversed in some showers...cold showers for 3 days till we discovered that ! Friendly staff. Good beverage service. Italian restaurant was very pleasant. Its lasagna was great.

Nice resort

Hotel was very clean and the service was amazing! The food was very good with lots of choices. Intimate resort witch what we we're looking for. Lacking o bit of activities during the day but, at day lots of it.

Wonderful people!!

Resort was nice. Beach was great! Employees were fantastic! Always willing to help as much as they could and were not obviously looking for tips. Our room was in the back of the resort overlooking a public road and construction. When I complained, they moved us to ocean view on our second day. Rooms were large and bathroom was new but could have been cleaner.Food was ok. There was always something you could eat. The chicken and the rice were usually good. Coffees were amazing. Entertainment staf [... read more]f works hard to involve guests. It was hard to get small change for tipping.

Nice Resort

Grounds are great , Service is Excellent , Rooms are clean but not great ( broken T.V. No soap dish in the shower , No Telephone ,etc.) Great entertainment every day. This is as much as I can tell you.

Tired and run down

This hotel is a 2 star at best. Rooms were disgusting with wet plaster on the walls (hiding stains and mould) and the furniture looked like it had been pulled out of a dumpster. 4 of 6 in our group got sick, as did multiple other guests we talked to. The beach and weather was great, and the people were nice - that’s the most positive I can be about my experience there. The beach in Punta Cana is as good or better - go there instead!

Wonderfull Resort

Nice rooms, good size beach and pools, great food and service. Clean and well organized. Nice shows and entertainment. Bartenders amaizing and knolegeable. Would highly recommend it!!!!!!!!!!!!!!!!!!!

Loved this resort.

Iberostar was a pleasant surprise for me. 1st time at this place been to cuba 11 times, I would have to say it is now my favorite. The lead man for entertainment Charlie help make the vacation experience unnerving for me because it was my first time being alone. He organized a breakfast and helped the single people interacting that helped meet so many wonderful people. I never felted scared or intimated just great clean fun..

Good for the most part

Separate beds for my partner and I which I didn’t appreciate. Got the run around and they were never able to get us a bed together. My bed had hair from 2 different people on the sheets and blood stained into the sheets. The last person in the room left the sliding door open so there was at least 10 mosquitos in the room. Had to complain to the manager and took 2 days for someone to come clean it. Rooms are dated, nothing nice about them. Mosquitos wait right by your door to come in, I went ho [... read more]me with at least 50 bites which have now swollen. Diarrhea minimum 3x a day. Had to only eat bread and rice by the last few days. Other than the negative: Beautiful grounds. Charlie from the entertainment is super fun and friendly. The sunwing rep can help you if you need anything. Weather was good 5/7 days. It rained a lot on 2 days. Stayed in and played cards. Met a lot of great and interesting people from Germany, Austria, Montreal, and Ontario. Mostly older crowd, maybe only 20% younger. Would recommend going off the resort for nightlife, the marina is a 10 minute walk and has a club that’s not bad. Women, bring toilet paper.

Wonderful Resort!!!

Just returned from a wonderful 5 day solo stay at this beautiful resort! Rooms - basic room with renovated bathroom. Room was fairly large, beds comfortable, stand up shower, balcony. Mini bar is restocked every other day with 3 cans of pop, beer and 1 litre of water. Blocks 15 & 16 are close to the beach however if noise is an issue you will have a problem as there is a late night beach party and foam party on two separate nights that go till 2am. Blocks 11 & 12 are close to the main lobby a [... read more]nd buffet. Food - typical cuban resort food. Once you find something you like stick with it! As a vegetarian I was able to find a few things to eat at every meal. Can't say I was ever hungry. Bring snacks if you wish to have a lil something in between meals. A la carte restaurants should be reserved with guest services upon arrival. Drinks are fair. If at the bar by the pool or beach bring an insulated cup as the plastic cups are quite small. Entertainment - Unfortunately I didn't attend the late night shows in the theatre however the shows on the patio were lovely. The musicians and singers were fabulous, dancers were great. Beach activities were excellent!!! Peke and Charli and the lone female (apologies I cannot remember her name) did a great job getting activities started. Beach volleyball, beach yoga @ 9am, dance lessons on the beach at 10am and aquafit in the sea at 10:30am Beach/Pool - AMAZING BEACH!!! I would return to this resort for the beach alone. It was simply wonderful. Turquoise blue water, lil seaweed, enough sun loungers and umbrella's for everyone. Never had to fight for a spot. No bar on the beach but there is one not far away. Pool is lovely. Plenty of chairs and umbrella's by the pool. No swim up bar but there is a bar right beside the pool Grounds - immaculate. Staff maintaining the premises do an excellent job. Place is spotless. Every morning the ground keepers saw me outside and provided a fresh coconut for me to drink! Wifi - not free. One must purchase a wifi card at the front desk for 1 cuc. 1 card provides 1 hour of service. Only able to access in main lobby and by the pool. Servers/Bartenders - excellent job! They work very hard Overall this resort was great. Not too big and easy to walk about. Exactly what I was looking for. My only suggestion is if they could post a list of activities for the day in the lobby and maybe one other location. This way guests have an idea as to what is taking place, where and the time.