Great resort!

It’s was our first time in Cuba and we was ready for something really bad as we heard a lot of stories about horrible food and hotel service (bedbugs, no toilet paper etc), but we had a pleasant surprise with this resort! Good very clean rooms that has everything you need, good choice of different food, a lot of fresh fruits every day, variety of fresh fish, cheese,meet etc, it’s impossible to stay hungry there! Great service and amazing beach! We will be back!

Paradise beach

We loved our stay at the Royalton. The beach is an absolute 10! The pools and resort area are well maintained. The resort has lots of activities and games available, but some equipment is run down, broken, missing parts, etc. Our only disappointment was having some personal toiletries stolen from our room the day we arrived, but not surprising given the economic crisis in Cuba. We locked everything up after that. That aside, the resort was an absolute dream and when we go back to Cuba, we woul [... read more]d definitely consider staying there again.

Great resort for couples

We loved the room, garden view was phenomenal and the room was clean.Butler service was responsive to all our needs. Food was good, but it was lacking fresh vegetables.In terms of the entertainment I loved all artists performing. We had opera, classical music, jazz.. It was amazing.

Great resort

Every resort has good and bad but this resort is mostly good. Beach is awesome, food is great, service is good. The resort does show its age in places but we watched workers painting and repairing. Our room was right beside where the maids store their things so was loud with them working and chatting early in the morning. We arrived late in the evening and didn’t really get the same welcome and info as those arriving in the day.The diamond club lounge needs to be bigger. Overall great. We will [... read more] return and just request a different room and try to arrive earlier but sadly sunwing flight times suck and air canada is too expensive.

Amazing Resort

The grounds, public area were all very well kept. The food was good. Lots of sea food which was my favourite. Special barbeque day on one of the days we were there. Went to celebrate my birthday and there was a champagne bottle with cake waiting for me. The downside was the fact that there was a lot of stagnant water around the resort which created a lot of mosquitos. I have a lot of mosquito bites.

Everything is perfect in this hotel

Everything was perfect in this hotel!The rooms were clean,the food was perfect with a varaity of dishes,the staff were very friendly and willing to serve you with a smile on their faces and the best of all..The beach was fantastic!!it was like heaven!For sure we will be back soon!Asta lavista!!!!!!!!!

Unforgivable Resort 💫💫💫💫💫

Everything was good and professional there only some staff gave attitude to people for no reasons but the rest is perfect and beautiful.I think they should add room service and bottles service for room and free wifi to get improved.

Amazing Beach!!

The resort entrance and grounds were beautiful. There are pools that span throughout the main area which makes walking around very pleasant. The rooms themselves are a bit seasoned although very spacious and comfortable (I had a junior suite). On the other hand most of the public facilities are of a newer construction. There is a balcony with two chairs to every room. Every room has access to butler service. The beach is amazing, fine sands, warm waters and good seating. There are several a la c [... read more]arte restaurants. You have to make reservations for each of them at the kiosk in the main building. Be sure to do this as soon as possible as the time slots fill up quickly. There are nightly live shows between 8:30pm and 9:30pm and eating a meal will on average take about an hour, keep that in mind for the reservations. The steak was always the best choice regardless of the restaurant. The seafood choices were not usually very fresh although the fish was alright.

Great Resort & Staff

Everything was very nice at the resort. Very clean. Beautiful beach. The food was good. We had Diamond club which we felt was worth the extra money. The entertainment was very good here and special touches like Cuba day and diamond club reception with dinner where nice.

Wonderful experience

I had an overall very enjoyable time while at this resort. The beaches were beautiful and most of the service me and my family experienced was pleasant. My butler took very good care of me and always made sure to check in to make sure that everything was how I liked. The food was okay, and the best a la carte restaurant that me and my family tried was the seafood restaurant.

First Cuban 5 star

Overall this resort is excellent and definitely worthy of its 5 star rating. It is in fact my first Cuban 5 star and my 6th time in Cuba so I know what to expect and not to expect from here. First of all the service and facilities are both excellent. The room I stayed in while dated was still big and in good working order. Varadero is know for its beaches and the beach at this property Meets expectations and then some. The food in the a-la-cartes and buffet are very average and probably the most [... read more] disappointing. I’m very aware that Cuba generally doesn’t have the best selection of food and that’s surely not a reason to travel here but sadly I might have gone in with higher expectations than I should have knowing that it’s a 5 star and the food MIGHT be better than I’ve had before. However I always say great service will always make up for poor food and that was the case every time I dined so I won’t harp too much on this issue. Nightly entertainment seemed higher budget as well as the disco then I’ve seen at a resort before, which made them all very entertaining. Overall my week here was absolutely wonderful! Yes its considered to be a bit pricier than your average Cuban vacation but in general still cheap when you start to look at other countries in the Caribbean. I would recommend staying here to anyone looking for a great week vacation with exceptional staff who seem to enjoy their work!

Awesome wedding

Very clean well kept. great drinks! Beautiful beach an water. Staff was friendly ND helpfull. Beautiful pool. Good food for Cuba Loved the foam party every 2 days and the night life. Dance jazz or cigar bar!

This resort is NOT for people with mobility challenges

The Royalton Hicacos Resort and Spa is a sprawling, multi-level complex that is difficult to find your way around in if you have mobility challenges. Our room was the furthest out from everything and was also mutli-leveled and dimly lit which, I feel, contributed to my mother falling down the two stairs going to the bathroom and breaking her hip on the first evening we were there. The Sunwing representatives appeared defensive and was minimally helpful. It seemed they were trying to shove the [... read more] issue under the rug. I only spoke to the representative by phone. He came to the hospital after 9pm on the second day just after I left to return to the resort. He seemed to want to avoid me and just kept saying to my Mother that she would be coming back. When assistance was requested we were told the resort didn't do that (e.g. transportation to/from the hospital). If it were not for the hospital, I would not have had anything to eat or drink all day as everything was closed down when I returned from the hospital. I felt extremely alone and without support while I walked 30 minutes to get back to my room, in the rain, because I didn't know how to get there and there was nobody around to ask for assistance. I was informed that the rest of the wedding party we went with enjoyed the resort and it's amenities. We also had positive interactions with the emergency response team and medical team at the hospital in Veradero who were kind, considerate and professional and did what they could to keep my Mother and I supported, safe and comfortable. The taxi drivers too were a big help and waited patiently when my sister and I traded off supporting my Mother at the hospital. I found it strange that accommodations were provided for my mother's mobility challenges at both the Toronto International Airport as well as the airport in Veradero, but no consideration was given to her or myself at the resort. There was an elevator to get up the 2 stories to the buffet but it was not very visible and we only discovered it after carrying the walker up and down the two flights of stairs so I could at least have breakfast before I left Cuba to accompany my mother back to Canada two days after we arrived.

Best Resort I've Ever Been To

As my title indicates, this is the best resort I've ever been to; everything was top notch. Cuba gets a bad rap from some for its food, but it was phenomenal here. Shout out to Pedro in the buffet for his unbelievable service and candour throughout my stay, though everyone's hospitality was excellent!

Very nice resort

Everything was very nice. Enjoyed our stay immensely. Thinking of returning again next year! Staff were very friendly and accommodating. Beach was magnificent! Swimming with the dolphins excursion was the high light of our trip. I can cross it off my bucket list now! The temperatures were in the 30s most days. The beds were super comfy, didn't wanna get up in the mornings. We were there with a group of 32 people for a family wedding. It was beautiful! Got tons of pics & videos.

Beautiful Resort

Pool easy access and beautiful Good Pool bar 🍹 Beach soft white sand, goes for miles People friendly Non smoking areas Rooms clean, bring converters Food good and a la cartes variety great Weather Awesome 😎 Quiet Resort Staff always there willing and able to help.😊

Royalton Hicacacos - too good to miss.

Back for the 4th time to this Adults Only Resort. There is a good reason for that - the rooms are excellent, the grounds are beautifully kept up, the beach is hard to beat, the choice for meals is very good, the facilities are excellent and the staff go out of their way to make your visit memorable. All in all - very good value for the money. Be prepared to tip well (allow for 10 - 15 pesos/day) as tipping is expected, is needed, and is well earned.

Could be great but inconsistent

Overall trip was barely average. Drinks, coffee, food and service great in some areas of the resort, and horrible in others. Sunwing/Tui own this hotel so they should be able to do better. But every single resort employee made you feel welcome.

Excellent resort

Great amenities - reception and bar area, ice cream shop, cigar bar, spa services, friendly staff, amazing beach and absolutely great services! The overall atmosphere was very pleasant, relaxing and offered the right mixture of entertainment.

Amazing Resort

Recently vacationed here for 9 days. Nothing bad to say. Wonderful people, food and weather. Beach is amazing. Resort easy to get around. Lots of music and entertainment. Thanks to our Butlers Pablo and Angel.