Amazing resort

Riu Jalisco was a great resort. The buffet and the a la carte restaurants were great except the oriental / Asian one (think it's called the Grand Dragon). Service was great. The room was clean. We also did the "amazing day" excursion and it was truly amazing.

Wonderful place

The hotel not bad ,when we book in Tripp central they told us we don't need to reserve for fine dining restaurant but we went toItalian restaurant ,and the hostess told us we wait for an hour in order for s to eat but it looks like we need to reserve earlier In. order for us to eat.We are so hungry so we go to steak restaurant and its close again we try the Chinese also close we end up eating in the buffet.Ivan the manager of the restaurant is very helpful he resolve our problem .the next  [... read more]day he sure we can try the Italian restaurant and the Steak restaurant too .we stayed at Iberostar in Cancun couple of times with the family but the Riu Jalisco is one of our favorite we definitlely go back because of the best atmosphere and the employee very polite especially Ivan and Barbara the waitress in buffet .

Great vacay with teens, I KNOW!

Taking two 16 year old boys with us to the RIU I was a little unsure that there would be enough for them to do but Nicole’s suggestion of this hotel was the right one. I was considering another hotel but she thought this one would be better for us. She was so right! The boys had a blast playing beach volleyball, waterpolo, boogie boarding and hanging with other kids they met through the week. The food was really good at the buffet and it changed daily. I mean it’s not gourmet but for  [... read more]a buffet and the crowd it has a lot of variety so everyone could find something they liked. We did not get the rooms we requested but one call and they made it right. We also had air conditioner issues but the hotel fixed it promptly. Rooms are average looking but very clean and fairly well maintained. The only thing I truly hated was the bedding. They use a protective mattress cover that is so plastic that you feel like you are in a toddlers bed and it makes for a very sweaty and uncomfortable sleep. We stayed during spring break so it was very busy and you had to get up early to get a good spot at the pool but there were also spots on the beach. Kudos to the bar staff who work so hard, as well as the restaurant staff and housekeeping, all staff were excellent at the RIU. The lineup at the Sunwing airport check in at Yyc was horrendous and took almost an hour to get through. Surprisingly the checking in Puerto Vallarta for the flight home was only ten minutes, so very efficient. The flights were pretty good for a charter and I would probably use sunwing again. For sure I will use Tripcentral again and specifically Nicole DeForest as she really tried to recommend the best place for us and turned down a higher commission to find us the right place, Thanks Nicole!

Excellent resort!

From the stunning courtyard, fabulous food, clean rooms, friendly and efficient staff, beautiful pools, and uncrowded / breathtaking beach, I will recommend this resort over and over as well as visit again myself. Never have I had reception call (with perfect English) the room to make sure everything is to my liking, and again to follow up on a delivery request to confirm it arrived and was to my liking. 5 stars +++. Well done, Jalisco!

Great vacation

This resort was picturesque, beautifully kept grounds, clean. Food and drinks were very good. The Spanish coffees at the main buffet were amazing, as was the service. The beachfront was quite large with a great view of the mountains. The fridge in the room was always stocked with water, beer and pop which was a nice feature. The only issue we had was our ground floor room had a terrible smell at times (sewage) that seemed to be coming through the ventilation system so we would have to leave the [... read more] door open. There also weren’t any umbrellas on the beach for shade unless you wanted to pay 200 pesos per day! We thought the nightlife/entertainment would have been a bit better/ran later into the night, especially with a disco on the resort. Overall it was a good trip!

Great trip

Excellent grounds with everything we needed Lots of things to do Great food and great entertainment The pools were great and water was clean and everything was so clean I would recommend this to anyone as I have been to a few and this was right up there

Amazing vacation; beautiful resort

I really enjoyed my stay at the Riu Jalisco! The garden/fountain view is truly beautiful. Amazing food, great shows and most importantly, great hospitality. I enjoyed the activities at the pool and the theatre. One thing that needs improvement is the humidity in the room. Opening the AC introduced a smell. Other than that, i was very pleased with the hotel. Will definitely recommend.

Riu Jalisco was great!

We had a great time! Great food! Great entertainment!! We flew sunwing! Delayed 2 hours getting there and delayed an hour coming home!! Wasn’t crazy about sunwing! Bartenders were great! Bed was comfy

Vacation Perfection

Top quality hotel with every service and need fully taken care of. Premium food and alcohol along and plenty of nightly entertainment and activities. Resort was cleaned constantly and we had zero complaints. A must try resort!

Amazing Resort

We had such a great time, the resort was beautiful, the staff were great, the food and entertainment was outstanding. We went on the tour to go see Cirque du Solei and was amazing. we would definitely go back.

So wonderful!

This hotel was fantastic, the food was great, the people amazing! The staff was amazing, they did so much, and always had a smile on their faces! There was always something fun to do and always someone there to help you if needed! Amazing!

Extraordinary, beautiful resort

This is the most amazing resort I ever stayed in a long time. Clean, grounds are well kept, food is extraordinary and such a variety of choices. The staff are so welcoming. The activities are well organized. . It was very nice to be able to dine at our convenience without having to make a reservation to eat a la carte. Tripcentral.ca recommended me a very nice resort . We all had such a wonderful trip. Thank you

Amazing Resort!!!!

My husband and I stayed at the Riu Jalisco from Feb 11-18 and had an amazing time:) The resort is spacious and immaculately cleaned constantly. The Staff in all aspects couldn't be more friendly. We went to the lobby bar every night and Tony and Lucita are the best!! they laugh and joke with everyone and make you feel like family. Our room was a great size and stocked with bottles of alcohol and beer all the time. We had a king size bed and clean linens were done everyday. As far as the on [... read more]ly thing I would recommend is that you bring your own shampoo and conditioner; the shower comes with all in one soap and shampoo. The food was top notch and all al a cartes were great. You don't make reservations as it is first come first serve. We enjoyed the Mexican (ate there twice) and the Japanese (also ate them twice) the best. The buffet was always good and so much variety... We think there is something there for everyone. The beach was awesome and also clean, I had read reviews before we went that the beach is dirty and unclean.... This isn't because of lack of cleaning staff as they are out there all day cleaning up people's dirty cups, cigarette butts and garbage!! these people to me are the problem.. you cant always keep up with 100's of people who wont clean up after themselves when there are garbage cans etc everywhere! We would stay again no doubt!!!

Awesome resort,staff and beach.

We really enjoyed our recent stay at Riu Jalasico ,on first impression of the lobby I wasn't overly impressed,it was ultra modern ,we prefer a more tropical Caribbean feeling. However once we walked through the lobby into the rest of resort we were very pleased to see the beautiful landscaping with mature foliage ,trees and flowering bushes. The staff were very helpful in all the restaurants and bars,cleaning staff seemed to going none stop. The resort is very handicap assessable grounds if a  [... read more]person specifies first floor ,we saw many people using canes,crutches,walkers and wheel chairs being used. The beach is nice and level and quiet enjoyable to walk . The only major down fall was many of us were departing late in the day or evening and they didn't have any rooms available for late check outs,having to be out of your room at noon and not leaving the hotel until 10 pm seemed somewhat difficult .

Highly recommend Riu Jalisco Resort

We had an amazing week at this resort,everything was wonderful, very clean, welcoming staff, including everyone from the front desk to the housekeeping, servers, chefs, grounds people & entertainment Very easy to get around resort, pool areas nice, very clean, beach was fabulous Food amazing, nice variety Guest rooms clean, nice , good AC/ plenty of hot water Resort nice & close to airport

Great Resort!

Dining was good. The Italian was the best, along with the steakhouse. The Asian restaurant was the worst and we didn't return and it seemed to be the consensus with about 12 other people we met at the resort. The resort itself was very nice, friendly staff- had everything you could need. Only thing I was missing was decent sushi and hot tubs. Other than that, all good!

Simply Awesome

The star rating for this hotel is perfect or perhaps a bit below. The grounds and rooms are very nice and clean. Food is plenty and in good selection. Buffet service during the meals is ok but varies, for those who wish to have a server on stand by I advise to book a hotel for 1K more. The beach is awesome with soft sand, warm water and waves for everyone to have fun. Note to future guests when going back to your room after 10:00PM please be considered of other guests and keep your voices  [... read more]down. No 3ft thick walls can keep them away at times. If your pick up time is after check out it is possible to leave luggage in a room with no security that anyone have access to. Found that odd, thankfully nothing happened. Overall awesome stay and recommend.

Incredible resort

This resort was beautiful and very well laid out. Didn't have to walk all over. Food was good. Good variety. Drinks were premium. Room was great. Activities at the pool each day were so much fun. Staff was so helpful. OnE suggestion, a place where you can paint your own pottery.

Excellent

Really I can not find any words to describe it, I just want to say I will go there again as soon as possible. Wow wow wow amazing. First about safety and security, it was excellent,there where a lot of security garde every where , Second hotel was very clean and all the time people was working to keep every where in Side and out side of the hotel clean . About food , first time in my life I saw a hotel that have 24 hours available food , the food was different and for every tast , about d [... read more]rink wow it was unbelievable good . And many other amazing thing that I can not describe it .

Great stay

I loved the resort , people were so nice and friendly , activities were so fun , I loved the room and how it was always clean when I came in by the end of the night the only thing is I would’ve preferred better music and different food ,