Beautiful Resort

This was my favorite resort to date. The lush greenery made us feel as though we were walking through the jungle every day to to get to our room. There is lots of wildlife on this resort which I loved. Rooms are very large and clean. A la carte resteraunts were tasty. Buffets were not great but we always found something we liked. The hotel staff were the friendliest we've ever had! I would DEFINITELY return to Kantenah and would highly recommend it. The resort is HUGE and there is a lot of walki [... read more]ng but shuttles are available if you want to wait. They run about every 15 min. but we didn't mind the walk.

Excellent vacation!

We visited Grand Palladium Feb 22-27 and had a great time. The room was perfect, walking the paths through the mangroves was beautiful. The resort was clean, service was great. It was exactly what I was hoping for. The only comment I would have is that we traveled with our son and would have liked to eat at the a la carte restaurants but they didn't really have kid friendly food on the menu. The menus looked great thought and other guests raved about the food.

Good resort

very good, hard to beat last years weather and ocean though. Extremely windy every day with the grounds crew trying to keep up with the sea weeds accumulating on the beach. Food was excellent and the people are great.

Not a bad Vacation

If the Resort was a bit smaller it be Better... Only if we could Go from Lobby to Lobby without using a Shuttle it be much better....waiting for the Shuttle to come is way too long . The Food at The Buffet must Improve a lot more....The Pool is a bit outdated on our last Day there we waited half an Hour for the Shuttle they never show up ? We were so late to Get onto our Airport Transportation Bus ...... Overall we would never go back very disappointed:(

Amazing resort

Stayed at this resort with my boyfriend and 2 other couples. Had an AMAZING time. Would definitely go back and highly recommend it. Rooms- very clean, very nice, large rooms. Nicest rooms at any resort I have stayed at. Food- tons of options between buffets at all resorts and a la cartes were GREAT! I believe there were 5 buffets and 9 or 10 a la cartes which did not require reservations and wait times were max 1 hour at dinner time but later no waits. Japanese needed reservation only but was my [... read more] favourite restaurant! Pools- 2 massive pools were awesome to be around all day. Lots of entertainment available (yoga, dancing, contests etc.) Small kids waterpark beside the Kentenah/Colonial large pool. Other smaller pools as well. Grounds- the environment is amazing! The walkways to all of the rooms are surrounded by trees and jungle. Paved and covered overhead though which is great. The nature at this resort is awesome; there is an area blocked off strictly for flamingos, there is a large caged off area with crocodiles, and many iguanas and lemars wandering around (I am afraid of creatures, but did not feel uncomfortable at all, it was so cool!) Tours- Segwey tour at the resort was soooo fun! I originally said no to it but my friends convinced me and now I want to buy one haha! Jungle Maya excursion in town was amazing as well. Repelled into a cave into water, zip lined through the jungle and into water, snorkelled through a cave - so much fun.

Nice beach acceptable service

Overall our time away was really nice. The beach was beautiful and well maintained. The pools were kid friendly and for the most part there was plenty of seating. Our room was acceptable and the cleaning staff were excellent for the first few days although they did not clean properly the last half of the week and our room stunk. We were told that even though our daughter had gotten sick on the blanket we could not get a new one. The fridge in our room did not keep drinks cold and no one came to  [... read more]look at it in spite of several visits to the front desk. Cleaning staff did not follow our requests for cleaning times and interrupted our daughter's nap time to bring towels. Check in and check out were nightmares and we almost missed the bus back to the airport because of the slow service. The food was decent but we relied heavily on a good breakfast as our family did not like much of the food served otherwise. The service was usually decent although only a few of the servers seemed concerned with speedy service. In spite of our complaints we would consider going back.

Great place for kids!!

This is a huge resort and we were pleased to have access to all branches of the Palladium. Lots of restaurants and places to go, very professional, food was good. We had no problem upgrading our room. Everything was easy. Would definitely go back!

Great Family vacation

Just spent a week down at the beautiful Grand Palladium resot in Riviera Maya, Mexico with my wife, 2 kids, as well as the rest of our 20 member family. Highlights: Plenty of beach chairs - never had to go hunting for chairs or deal with people stealing chairs The pools! - the pools had everything for young kids (safe pools with water slides) and large pools big enough for fun for people of all ages including the great swim up bars. The size of the resort - because the resorts are all connecte [... read more]d, it means you have access to all the restaurants, different pools, sights, etc. Activity Center - the activity center is absolutely incredible. Good turf fields for soccer games, nice tennis courts, basketball courts, etc. Natural Pool - a natural pool fed by the ocean that includes fish - great for young kids learning to snorkel Drinks - We have been to a couple of resorts and the drinks were made with quality ingredients and delicious Beach - The beach had nice sand, a good amount of waves and was very secluded. It was also not populated with vendors trying to sell stuff. Daytime activities - the entertainers were great at getting the resort involved in games/fun Lowlights: Food - with 13 restuarants and a high rating I was expecting a better range and quality of food. The breakfasts were fantastic, the meat was delicious, but the side foods (veggies, rices, etc) were rarely good. Travel - with the larger size of the resort and abundance of activies, it also meant a lot of walking time from location to location. They do provide travel between locations, but travelling with 2 kids under 5 meant a lot of walking. Night-time entertainment - This is definitely a family style of resort and means the night time party life is lacking. Kid Zone - we checked out the kid zone and were really dissappointed with the lack of supervision and activites for the kids. All in all, definitely a beautiful resort that I would recommend to any family looking for a safe location to visit.

Amazing Trip, Amazing Resort!

I absolutely loved the resort - the rooms were updated and very nice. The food was great. And I was able to find a wifi connection in the room as well as all over the resort. Highly recommend this resort.

How can they mess this up?

A very good resort for families. The rooms were good, the beach very good, the activities are well planned, the food is a very good mix for both children and adults. The grounds are expansive and well maintained. The problems are all related to check in and check out. Check in took about 1 hour! We were then driven to our building and dropped off WITHOUT OUR LUGGAGE. We were told that our bags (left at the lobby) would be brought around later. What were we do do until the bags arrived? The bags  [... read more]took over an hour to be delivered to the room. While we waited for the bags, we used the instructions given us at check in to set the code for the in room safe. Naturally the instructions were incorrect. I would have read the (correct) instructions on the safe but my reading glasses were in my bag back in the lobby. The bags finally arrived and the bellhop had the nerve to expect a tip! Check out was very slow. Two bus loads of visitors was checking out but the only staff on duty was extremely slow and his work was incorrect and required several revisions. Although we were issued 2 towel cards, and returned both cards to the check in person, I am watching my credit card statements to make sure that they do not charge us for "lost towels"!

Good family vacation

This was the first full family resort vacation that we have taken with all three kids and Kantenah was an excellent choice. The grounds were beautiful and the kids loved all the animals wandering around. With four hotels shared there was lots of exploring to do. The beach is stunning and the food was good. Having many excursions near by is also a big plus. The kids also really liked the kids club and went several times. This gave us the chance to have a couples vacation within a family vacation. [... read more] As part of Kids club, the kids were involved in several shows before the main shows in the evening and this was an unexpected high point for the trip. We would definitely return.

Another Good Trip to Grand Palladium

This was our 3rd visit to Grand Palladium, first time to the Kantenah resort (stayed at White Sands and Colonial previously). I think Kantenah has been our favorite of the 3 so far - a little less travel time to get to the pools and beach. Very large resort, they have a little train that will make various stops at resorts, the spa, sports centre, etc. Food was good at both the buffet (breakfast & lunch) and the a la cartes we got into. Travelled with a large group (9) and we were only able to ma [... read more]ke 2 reservations (need to be done at 8 AM the day before) and the rest we just showed up around 6 PM and they were always able to accommodate us. A little early but not an issue. Entertainment was mediocre at best - a mix of kids & adult shows (for the 9 PM show), then a 2nd show at 10 which was geared more towards the adults - the rock show was great, live band and great dancing. Overall we'd go back.

Want to go back!

This was our second time at the Kantenah, and it was even better than the first. We loved the beach, the snorkeling opportunities, the food! We enjoyed walking along the boardwalks and the stone path to the salt water pool. People were friendly. Beach volleyball was great! Can't wait to go back!

Awesome Resort

First time in Mexico, and loved it, clean and friendly. Loved, Loved the Grand Palladium, very clean, super staff and most of all they had hand sanitizer in the buffet before u entered in and they changed out the cutlerly every so often, for us this was big. Lots to do and will go back again. Thanks to ALL THE STAFF WHO MADE OUR TRIP SOO ENJOYABLE D & T from N.S. Canada

Great Family Resort!

We had a great time at this resort in April 2014 with 2 adults and 2 kids aged 5 and 3. We truly really enjoyed everything about the resort. The kids had a blast at the splash pad, on the waterslides and at the kids club. We all loved the nightly shows, the food and the grounds. It was clean, well maintained and large enough to keep you busy. Yes, there was a lot of walking, but we like larger resorts. There was so much to do.... the beach is gorgeous, nice and long, and we loved all of the wood [... read more] walking trails. I would definitely recommend this resort to a family travelling with young kids. We are already talking about going back next year.

Great Resort!

This hotel was clean and the grounds nicely kept. Loved the variety of food available. The beach was beautiful as well. I liked that we had access to the other resorts. There were paths for walking as well.

3rd visit to Grand Palladium

This was my 5th time to the Riveria Maya and my third time staying at the Grand Paladium. I would go back in a heart beat! The newly constructed water park for the kids was an excellent addition to this already beautiful resort. I love nature and did not want to be surrounded by cement and skyscrapers buildings so I really appreciated the iguanas, flamingos, lush vegetation and well maintained walkways and boardwalks. This resort had everything and more. A wide variety of yummy restaurants and b [... read more]uffets to choose from depending on your mood. The only thing I would change would be the pillows! Also, if you have mobility issues the layout of this resort is not ideal.

Great resort!

We really enjoyed our vacation. There are activities for everyone, my older daughter did snorkeling, lots of fish to see, middle daughter liked the kids club and son didn't want to leave from waterpark. Great beach. Lots of green trees. One small issue we had is lack of towels in the afternoon. So pick your towel up early in the morning.

Nice but HUGE!

The Grand Palladium Kantenah is a very pretty,very large resort.A bonus was that we had unlimited a la cartes. You just got a beeper and when it went off your table was ready-all the restaurants we ate at were very good. The salt water pool was incredible as it was connected to the ocean and all the fish came in so you could snorkel as much as you wanted.The wooden walkways were in disrepair and needed fixing.They had trolleys to take you around the resort as it was so big which was good as some [... read more] of the restaurants would have been a 20 min walk-the are 5 sections to the resort and itis quite spread out. It was over an hour from the airport.We went to Xel Xa for a day excursion and it was breathtakingly beautiful-fantastic snorkelling and good food at the restaurant that was included in our excursion.

Amazing Resort

We stayed at the Grand Palladiun Kantehah in March 2014. We have 3 children age 4-9 and they loved it. We say it is like a zoo, resort and waterpark all in one. The kids had a blast which means the parents did as well :) The resort was very clean and the rooms were beautiful. We would definetly return to this resort. Dorothy Della Mora