Wonderful as always but need some changes

I love the Mexican people, very kind, happy and the best. The hotel is very good. We have been there 5 times already; however, we have noticed few changes in the past 2 years. The quality of food and variety was number 1; however, has declined in the past 2 years. One thing that really bothered me this year was how early they are closing the pools..6:00 pm, my kids were very disappointed. Other than that I was very happy and can't wait to go back.

Still love the resort

We still love this resort and this was my second visit in just a few months. However I was a little disappointed that the Coba buffet was closed and under renovation and the 24 hour snack bar was no longer 24 hours...wish I had of known that in advance9oh and the main store in lobby with snacks and sundries was also closed for renovations. Wouldn't summer months be a better time for these renovations??

Great Resort!

Good rooms, decent food, beautiful grounds, fantastic staff, the gym needs some work a couple of broken machines and the floor is slippery. The a la cartes are good, avoid the Gourmet (not that great), Mediterranean is really good and the Hibatchi was one of the best I've ever had!!!

Everything was fine

The resort was clean, rooms and grounds. It was a very large resort so you waste a lot of time walking or waiting for a golf cart to take you where you need to go. It was a fun atmosphere at the pool, but not very relaxing because staff were constantly walking around trying to get you to buy a massage or a tattoo, and music was constantly playing. The food wasn't amazing but there was nothing wrong with it either. Nothing fantastic but no complaints either.

Grand Bahia Coba

This hotel was excellent the rooms were large enough for 3 adults. The staff made sure that we always had enough towels and water in our room. We enjoyed all the amenities all staff from front desk, maintenance, chef's, gardeners were exceptional. Will go back again Thank you for a wonderful week.

FANTASTIC RESORT AND STAFF

I arrived from a very cold city and was welcomed by well sought after warmth not only by the weather but also from the staff! The resort has impeccable beautiful grounds, the rooms were very clean and comfortable. We were not disappointed by the food either. The carts to go to and from areas on the resort were always at our disposal and the wait was very short. I would recommend this resort to everyone and would certainly go back! This was just what the doctor ordered!! 5++

Beautiful resort

Every thing in the resort is top notch, amazing staff, this is our 4times to stay at this resort. Excellent variety of food and entertainment. Beach and location of places to enjoy your stay are well planned.

Fantastic Resort

The Resort was huge and a week is not enough to take it all in. Even though the one buffet restaurant was closed there was no lack of great food. The staff were amazing. The drinks were fantastic. The beach was great water fabulous. Shows were great. I would go back.

Awesome Resort

I recently stayed at grand principe Tulum with a large group of people and we had an absolute blast! The service / staff were warm and friendly. The food was great and the ambiance was positive and fun. I would certainly recommend in the future !

Another Fantastic vacation

The staff at this resort are wonderful! Always friendly, and helpful and make your stay special. Restaurants provide lots of variety, and the grounds and the rooms are very clean. This was our 10th visit to this complex and it won't be out last.

Very nice and clean

I just came back from a week in the Coba resort. I would say that everyone were very very nice except for the pharmacist. I had to consult a doctor, who was great, but his secretary and the pharmacist so not deserve a good opinion because they were very rude.

Value family resort -- good balance of quality for the price

Back from a second visit (previous is 4 weeks ago. This time much better and I can confirm Villa 31 is probably the best to stay (see below) - next to pool, next to the main lobby/restaurant, next to the shuttle, and very close to Gym & Theater. This time came for longer (9 days) and had time really to enjoy it and having rented a car was the best decision so you can immerse in the local environment. For a second visit the quality is consistent, where the buffet food becomes tiring, and d [... read more]oing trips to grab something more authentic from outside (like Playa del Carmen) made a lot of sense. Suggestion: Please rent a car if you are planning for day-trips like Chichen-Itza, Coba, and Tulum. If rented for a week, this totally offsets the costs of trips. Went multiple times to PDC (Playa del Carmen), Tulum, Cancun beaches, and revisited Coba and Chichen-Itza. That said the hotel continues to surprise me: just before I left it came to my attention that that I can't do foreign exchange at the reception, even though rates are posted. This being 5* rated hotel is simply wrong.

Wonderful resort

The resort and people were amazing. They were very helpful and friendly. We enjoyed our trip and would recommend it to others. The food was very good. Will recommend and will gladly go back again!!!!!

Grand Bahia Principe - Mayan Riviera

The resort was beautiful, clean and very well maintained with lots of activities to keep everyone busy. Food at the buffet restaurant was mediocre and very repetitive. As for the a la carte restaurants, it was average except for Frutos del Mar seafood restaurant (the food offering there was extensive and well prepared). Overall, the service staff was friendly and accommodating. The only sour note on our vacation was that we were charged $25 USD per person by Air Canada Vacation for a shoppin [... read more]g tour to Playa del Carmen (only to find out a couple of days later that the same tour was FREE offered through the hotel). We filed a complaint with Air Canada Vacation at Grand Bahia Principe Coba and they denied our claim. We will NEVER book anything through Air Canada Vacations again!

Good hotel for families - read details

Couple of things out of the gate: First: BP Coba is rated at 5*, it's not. For those that really have stayed at such hotel, I would rate it solid 3.5 or 4. Actually Coba section is lowest rated category from all sections in the BP complex and prevalent signs of decay are showing (see 2 room picture from me) Second: the hotel is *really far* from Cancun airport (100km / 2.5 hours at least) with a bus. It is almost the last hotel in the Playa Del Carmen strip from the large hotel chains.  [... read more]Third: Best villa to stay Villa 31 (close to everything) looking over the pool on 2nd/3rd floor. Next best would be Villa 19, 20 (2nd/3rd floor) if you like the morning sun (south-east exposure). All other villas you are far from stuff and whatever you are told you get the "garden view" (aka shitty view) even if you are facing the other smaller pool (Villas 25, 26). Good things: BP Coba section is well-thought through with pools and layout. It's family-oriented resort, water-park is nice. Food is at 4* level at the buffer, where the gourmet restaurants do not stand out. Overall customer-service is good but not impressive. Beach is good but not connected to anything on the south (very rocky) and on the north you can walk another 2-3 km before hitting rocks. From entertainment side, we liked the events at the Theater even if some of them tend to be cheesy. Negatives: rooms are dated, fixtures like lamps limping, cracked tiles, faucets leaking - overall resort shows its signs of time. Coba section is not on the beach and you should be ready to walk for many things. Hacienda market is essentially 15-20 vendor stalls selling the same things over and over. Diversity of experience is missing in the resort. Been in BP in other locations so I would ignore commenting on the Privileged Club time-share scam Overall: Good but not great. Despite being far from the beach I believe you get better value for the money here than Tulum, Akumal, or Sia Kan sections

Good resort!

The staff was amazing,grounds were great and the food was great.Air Conditioning was very weak in the room and a little better in the eating areas.The Bahia Coba Privilege Club people are very annoying with there TIME SHARE pitch.Beware!!!!!

Great Vacation

The Resort grounds were immaculate, staff was always cleaning poolside,hallways and common areas. The Buffet was always well stocked with a great variety of food and desserts. Rooms were cleaned daily and drinks restocked, the only bad thing I can say was the mattress was extremely hard.

Awesome resort

Great food Everything close Lots of activities Great service Friendly staff Best for family and kids . ................ .. ......................... ........................................

Brand Bahia Principe Coba is almost a 5 star resort

We stayed here from Nov 28- Dec 5 in Building no 22 which is very close proximity to the pool, grand buffet and lobby, 24-hour snack bar and kid's waterpark, not to mention 3 of the A La Carte restaurants are only few steps away from our building. I was with my 3 sisters and all of them were impressed by the quality of food and nightly entertainment except Thursday which is appointed for Mexican Fiesta at Hacienda. We took the Collectivo to Playa De Carmen to shop and also to see the show Jo [... read more]ya Cirque Du Soleil. We made friends with the people at Premier Club kiosk Arath, Ansel , et. al. Overall, we enjoyed our stay at Coba and would be planning to return next year.

Very nice resort

Rooms were clean. Staff was friendly. Very big resort but carts to drive you around. Nice pools. We only saw the early evening entertainment, but it was excellent. A nice touch to have earlier entertainment since we were traveling with kids.