Great holiday

Just got back from Memories Varadero and we had a fantastic time.... Cuba was hit with a hurricane and severe damage was done but the Cuban people have spent every single moment cleaning up all the damage to make tourists feel very comfortable ... everyone there went out of their way to make you feel like you number one.... I have been here twice and I wouldn't hesitate to go back

3rd visit to Memories & still loved it!!

This was our third visit to this resort and i wasn't sure what to expect as our last visit here was about 4 years ago. After reading some of the most recent reviews i was quite worried and that maybe i had made a mistake booking here. All i have to say is i loved this resort then and i still love it today! We had a wonderful vacation! The place is beautiful! Beach is amazing! People are wonderful! Everyone is so friendly and we have made many friends here over the years. This was our first visit [... read more] here with our 2 little boys and they absolutely loved it as well! Such friendly people always giving our boys hugs, playing with them, making them smile/laugh. For us we are simple people and this place is great with a budget price as well! If you are looking for a decent friendly family vacation i would definitely recommend this place! We love it here and we will certainly be back again, hopefully sooner rather then later :)

Disappointing staff

The hotel and grounds were in reasonable condition. The pool was never circulated. Only skimmed and the deck hosed off. We only found 4 friendly staff in the whole place. No hot water in the am was a real turn off. Most of the food at the buffets were cold. I survived on doughnuts and ice cream for supper and toast for breakfast. Once in awhile you could get hot french fries. The young lady that serviced our room was excellent!

Great Resort, Great Staff, Tourists... Have some dignity

Clean. Great room. Great service. Great beach front. Chambermaids did an above standard job cleaning. I wrote the chambermaids a note every day. Love Cuba. God Bless your family. Have a nice day. Tipped them 2 CCP plus a gift every morning. Translated. They feel appreciated and go the extra mile to make your stay special. God. These people do without. Appears tourists can't even walk 10 feet to put their plastic cups in a garbage. I think some tourist's definition of All Inclusive  [... read more]is leave your manners at home. So I give the tourists I saw a 2.5 star. The resort and staff a 4.0 star. Anyhow... the resort was awesome. The staff was great. The grounds were well kept. The buffet by the beach was great. The Creole restaurant was definitely the best. Don't waste a dinner at the Italian restaurant. GO TO MEMORIES!!!

Not bad

Was great but the food was bad.. but the beach and pool was awosome. Serves there is good.. room was clean... but its not for singles.. its for family and couples.. .

5th time here, last time as well..

Hotel has gone downhill. Apparently there is a 10 year contract and they are almost done the contract, therefore they seem to have stopped caring.. I got married at Memories Varadero in October 2015 and it was beautiful. My spouse and I loved it. They have stopped maintaining it and it's clearly showing. Grounds are not kept as clean as they were. Rooms are outdated and full of mould.. Pools are pretty bad and the excuse was they were out of chlorine. Therefore the pools were neon  [... read more]green, kids swimming and coughing up Band-Aids. It was quite disappointing. Alcohol was always out. Food was still good but the flies and birds were a little too much. They don't take any measures to ensure the flies and birds stop. Overall it was ok but will not likely return..

A great stay

The room and grounds were lovely. The activities were great and the staff friendly. I liked the beach aqua-fit and the band in the evening. The beaches were wonderful and excursions too- go on the catamaran! The only downside was the late airport pick up. The Sunwing desk was closed at the time of my early departure so when the bus didn't come at the time stated, I had no one to answer my questions. It turned out all the hotels got the same departure time, but that didn't help anyone. I w [... read more]ish the hotel staff could have helped with that.

Resort was nice enough, awesome beach

The hotel was fairly clean. Fridge stocked daily. Always found something to eat. Grounds were clean. Pool was very dirty at the end of my one week stay. The beach was beautiful with lots of cabanas to choose from.

Good value

Overall it was nice.the grounds were nice, room fine and always found something to eat.the ocean and beach were beautiful. The bad at this resort was the service wasn't the best and the pool wasn't clean the whole week we were there.

Lovely resort but very large and hard for older folks to get around easily.

The grounds were beautiful and well kept. Lots of dining areas to select different types of food. Not enough transporting vehicles to accommodate the demand. Bathtubs are too deep and the toilets need updating.

Awesome Staff

We have just returned from our Third stay at this resort. We stayed for 10 days and this time booked a room close to the main lobby. Our maid , Barbara was fantastic and always had our room spotless and made sure we had clean towels, water everyday. We have seen improvements in some of the areas of the resort, fresh paint. More chairs. Unfortunately we noticed way less staff working in the restaurant buffets. We met some awesome staff that worked really hard in the buffets trying to keep up [... read more] with the large quantities of quests. Dylie which I am not sure if I spelled her name correct and a couple of other sweet ladies who I didn't get their names. Since our stay in 2014 we have also noticed a big change in the food selection. What we had was good but the buffet is split into 3 sections and these were just repeats where as before each one would be different. Only saw pancakes, one morning for breakfast and bacon maybe about half the week. I did love their fresh doughnuts and croissants. We loved to go sit in the lobby in the am after breakfast to just chill and have our cappuccinos. The staff in the lobby bar actually seemed to be more than before and were quick to replace our empty cups with fresh. Wish I had got more names as we had a couple of favorites who as soon as they noticed us would look and say "2 cappuccinos". We loved the quiet pool and the snack restaurant next to the quiet pool was great for lunch. I did make the long trek to the ocean a few different times to swim as I am allergic to the sand flea bites so didn't spend alot of time there but the water was beautiful. Our biggest regret this trip was a couple of large groups of very young loud partiers that took over the lobby every evening and would scream constantly so that if you wanted to sit there you couldn't talk to each other at all. Would love to see a separate quiet area where those who would like to have after dinner drinks quietly they could. I felt bad for the piano player as no one could hear her and also for the families with young children as the lobby was not a good place to be when these young partiers took over in the evening. Arlettys was just a dear from customer service and looked after us so well. We were able to go to the Japanese Restaurant twice and the Italian and both were absolutely delicious also we were given a later checkout being a returning guest. We did love the staff and up until this trip would highly recommend this resort but just don't time it the same time as college students getting out or high school students would be my suggestion.

Memories

The grounds were beautiful. The beach needed a little caring for. Of course, there is no reason why guests have to throw their cigarette butts in the sand. The ocean was wonderful even though there was no point in our using our snorkeling gear. The food was OK. People had told us that you have to bring your own ketchup and peanut butter. There were condiments at Memories so I guess they just were not lucky like us. Too bad that the birds also liked the fruit. Of course this is the dow [... read more]nfall in resorts that have open air restaurants. We went to an Asian restaurant and the food preparation was terrific. The Dinner was great. Our chef did not have too much showmanship but sometimes you win and sometimes you loose. He did some juggling with his utensils, but he kind of missed the egg breaking trick. Still, lots of fun. The dinner was fresh and tasty. House keeping did a good job at caring for our room. We had no problem with mosquitoes in our room, but our friend got bitten badly. The weather was perfect. There is a something special at the Cuban resorts and at no other. There is a courtyard where they have live music in the evenings. With the weather so great, we could sit out and enjoy it. It did rain once and so the electronic equipment had to be removed, but all in all it was a great time. We were told to bring mosquito repellant, but we did not use it once. The nightly entertainment in the theatre was amazing. There was only 1 evening that they used the audience participants for part of the show. I find that I like to see talent from the locals and not competition from the guests. Again, I say, the entertainment showed much talent and hard work. The bad thing about the resort, is the public bathrooms. Not clean at all and no toilette paper. In fact, I had to go to our room for this business, as the pools and restaurant bathrooms were quite disgusting. The lobby was busy, but easy to find servers. There were lots of tables for our group of 10. WE think the resort could use a paint job.

Great Time and Great Resort

This was my 9th time to Varadero at 9 different resorts and I will say that this rates as top 2 in my books as for anything less than a 5 Star. The only negative is the bathrooms in the rooms are desperately in need of updating. Other than that nothing but positives for this resort. First resort I have been to where at breakfast there were 4 omelette stations and tasty as well. Lots of good food good drinks clean grounds. Family friendly resort for sure as lots of kids there.

Good resort

The grounds and beach were absolutely gorgeous. The food was not so good. The service was pretty good but a good value for the price. Would say this is a party resort and needs some updating to the rooms.

It was nice experience .

Very nice and clean hotel . Resort is amazing and beach and shells ? Just wow . Not far from Havana [only 2 hours by taxi ] . Amazing people . Would do it all over again . Food was ok and so were drinks and entertainment .

Awesome Resort

The resort was amazing. The rooms were good. The beds were ok. The food was good including the ketchup. The pools were amazing and a blast. The entertainment was great. The beach was out of this world. The plant and vegetation was amazing. The best for last was the staff, they were friendly,helpful and worked hard to keep that resort running.

Second time and the last time.

I was here 3 years ago and nothing has changed. But the price. I didn't have an issue with the food. I ate mainly at the foood stations. The bed wasn't t an issue. The staff were great. No one was bothering me for trips. I left my housekeeper something everyday. There doesn't seem to have any money invested into the resort. Some lights in the staircases were out or missing all together. Som psthjways were porphyry light. I paid for the Diamond Club upgrade and was given everything I sa [... read more]id I would get. But the extra i paid this year, i don think it was worth it.

Great value, great beach!

The resort is huge, the food options plentiful and very good. You hear about the food in Cuba as being less than desirable, but here the food really is tasty, and you can be sure that all ages will find things they like. The pools are fabulous, the beach is extraordinary. This resort stands out for it's service and people. They are amazing. The shows are worth paying for, but they're all included! The rooms are not so fabulous. They are clean, but plumbing is an issue. Check your room out a [... read more]nd insist on a room change if the plumbing doesn't work well or if any minor thing is broken (toilet paper holder hanging off wall, etc). Some of these things are in the hotels power to fix and maintain and they to be held accountable to do so. Some other things, like plumbing that works but not well, is out of their control. Remember where you are, Cuba struggles to provide what we find minimum standards. Reset your expectations and settle for clean and working rather than clean and perfect. You will find that the only thing this resort can't offer is great plumbing. Everything else is there and more than makes up for it. You will enjoy this resort.

1st time to Cuba

This was our first time to Cuba. Resort: Nice well kept landscaping at the resort. Lots of flowers and trees. Don't book this resort if you are not able to walk long distance. Our room was close the beach and it took us close to 6min to get to the Lobby/Restaurant area. Pools/Beach: We did not use the pools, for simple fact we are not pool people. We however did go to the beach many times. The beach was absolutely beautiful and was always clean. There are plenty of lounge chairst. Ther [... read more]e is beach volleyball and dancing on the beach everyday. If you want to relax and don't want any noise, it is easy enough to go to the farther side of the beach and no one will bother you. Room: We stayed in 31 building and on ground floor. Our room was clean and no smell at all. Bathroom was nicely modern and updated with a great hot shower at any time of the day. Unfortunately the shower curtain was missing so the floor got wet every time we showered. The beds were ok. We had a king bed with a cot in there. The bed was hard, but still manageable. Food: As for the buffet we were quite pleased with the selection for Breakfast and Supper. The only drawback are the birds in the dinning room. They fly deep and try to eat with you from your plate. That can create may be some health issuses. From the á la carte restaurants we tried the Cuban and the Italian Restaurant. Both were quite nice and tastefull. Public Bathrooms : We really don't understand why there are no locks at the doors, what is the big deal to put a lock on it. Also they need to be better cleaned and they should put a light in it too. Checkin: We arrived in the middle of the night. The first impression you get when entering the lobby is the noise level. It was so loud we could not understand a word. So it was very tricky to get the right information about your room and all the other things. Check out: Was easy and conviniend. Having to check out at noon was not a big deal. You can leave your bags in that room off to the side. The only drawback was to take a shower at the spa that day. There were no extra towels, the shower had only cold water, there were no shampoo and shower gel bottles and no fans. Entertainment: The entertainment was great. There was a different show every night at the theater. The music from the live bands were great too. Staff: You can tell some are happy and some just are not ( or maybe it very well could be a language barrier) but you get that at any job.

1000% WOULD GO BACK!! (BEST RESORT!!)

So this was my 1st time going to cuba and honestly it was the best time ever! All the reviews on here were talking so negatively about the place and they were all wrong. People need to be reminded that they do not have the same things we have. The only down side was the wifi but other then that it was amazing. Beautiful resort and very friendly people too.