Great Value!!

We spent 2 weeks and could have stayed longer!!! The resort was clean and beautiful. Rooms were spacious and beautiful. The Elegance club was a nice touch. All the staff were friendly and helpful. The drinks were great, the food was good. The spa was great. Gym was nice - needs some updating, but had everything you need for a good workout. We stayed at a different resort in Punta Cana for one week in April for almost the same price as two weeks here. Yes, the other was a bit more luxurious but M [... read more]ajestic Elegance was a much better value!! Anything that was not included (golf, spa) was resonably priced. We will be back here soon!!!!!!

True Review

Stayed at the Majestic Elegance From Sept 14-21st 2014. I'm giving a 5 star as we had a 5 star time! There were some issues but I know there are issues at every resort, I have never seen a resort listed here that didn't have some bad reviews, so here it goes.... Upgraded to the Club section, worth it. We arrived and were directed to the Club check in and were greeted by the wonderful staff and the general manager Guillermo who was super nice and friendly. Our butler was Juan, he did a great job [... read more] always asking if we needed something and always left a nice surprise in our room daily. One day he had a warm bubble bath with rose peddles waiting for us, so nice! Staff were all fantastic, Maxima and Keilen at the pool bar were great and Roooobbbbeeeerrrrtto at the main lobby bar was awesome, had some great laughs and super service. See you soon Roberto! Towels and chairs were plenty and the towel guys were always nice and friendly. Drinks were strong and good. Beer was bla but you could get Dos XX or other brands by the can if you upgraded to Club. Room was beautiful, large and spacious, king size bed was great and we slept very well. Mini bar was stocked daily and we had 4 smaller bottles of booze for our use too. Maid service was ok, bed always made, room cleaned up and towel replenished but the cleaning part lacked, not a lot of "scrubbing". A/C was good but sometimes a faith septic smell came in the room, when this happened we just turned off the A/C for a bit...no biggie. Beach always amazing, sometimes seaweed ended up on beach but not often...its and ocean...it happens!!!!! Geez. Ground were amazing, gorgeous. resort was just the right size, not too big not too small, perfect. Shows were ok same old stuff. The foam party was awesome fun, but be careful tiles around pool are already slippery and the foam made it dangerous! Be careful. Food was ok, not great, needs some work, both of us got the "runs" for a couple day but this was NOT travellers poop. Food needs a bit of work but did the trick. Sports bar was a lot of fun. Giant TV's and perfect A/C and couches. Didn't do casino or disco. Animation team was outstanding, soooo much energy and fun...great work!!!! Some hand dryers didn't work and no paper towels in some washroom, this needs attention asap. Minor issues of repair at pools, rooms and washroom, management should fix otherwise resort is at a 4 1/2 star. Overall a great time, had a blast will be back!!!!! Cheers!

Majestic Elegance-Average Resort-Won't Ever Return

My wife, another couple and I, friends for over 35 years just returned from a one-week stay at the Majestic Elegance-Preferred Section. We arrive shortly after 9PM and the check-in at the elegance club was quick and painless. We had a relatively quick tour of the resort due to the timing and our luggage was quickly delivered to our rooms, which were located on the second floor adjacent to each other, 2244 & 2245. We were very happy with both the location and proximity to the beach as well as th [... read more]e pool. After a quick meal we retired to our rooms for the evening. We loved the way the pools were set up, gardens, and the set up of the resort. The room was nice and a good size, mini bar was well stocked daily without issue. The housekeeping team did a fine job keeping the room clean and we had no major issues throughout the week with the room. My wife and I were not big fans of the bathroom setup but enjoyed everything else about the room & balcony. Overall the room was a four out of five with few improvements easily making into a five but nothing major just some minor freshening up. Good marks to the pool and beach area, the Bali beds and loungers were in abundance and never an issue. It’s always nice not to have to get up early and rush to the pool or beach to get a spot prior to the rush. This may have been more due to the time of year and the fact the resort was not near capacity. Regardless it was a positive experience for the week. I would give it a good rating on the Pool and Beach area based on our experience. The elegance club upstairs lounge was nice and we visited frequently later in the evening and prior to dinner. Service in this area was good and snacks were also a hit. Maria was a great hostess and did a great job meeting our needs. This is an added feature from my last visit and is a good touch. We had something similar at the Secrets and they’re a good added feature. Meals-We ate at the main buffet every day for breakfast and had a couple of evening meals there as well. Your standard-type buffets with several different options nothing to get too excited about or too much to complain about either. The service in the buffet was good; we were seated almost immediately and were well taken care of during our visit mostly by Carlos who did a great job of taking care of us and made us feel welcome. Restaurants met our expectations with the exception of the Seafood restaurant, which did not meet any of the group’s expectations and I would recommend avoiding. In the Caribbean my expectations on a good steak are minimal and the Steak House did a good enough job with our steaks as all were cooked as requested. We chose not to visit the Japanese based on past experiences and the Gourmet Restaurant also was a good experience. Overall all meals were reasonable with good service with the exception of the one night already mentioned. I generally don’t don’t have issues with the food but both my wife and I experienced a bad day or so nearer to the end of the week. We did very little other than relax, as the entertainment as is common was very limited and similar to other resorts. The lobby bar was very warm or should I say hot and uncomfortable so we ended up hanging out a few times in the Elegance clubroom where the air conditioning and service kept the room comfortable. Everything up to our last day made our experience relatively positive and I definitely would have considered returning. I always like to upgrade to premium service. Although I recommend we did not use any of the extra perks with the exception of the Club Room, which in itself plus room location made it worthwhile. One perk that was intriguing was the included Late Check option especially with a departure of after 5PM. Of course there is a disclaimer that states subject to availability but with it being low season I may have incorrectly assume lots of availability. I requested a late checkout from our Butler who we made no other request throughout the week. The first reply was they would look into but couldn’t confirm anything until the day of departure or quite possibly late the night before. Well I received that phone call around 9:30PM that we would need to be out of our rooms and they were needed. They would however give us a courtesy room to use at the opposite side of the resort. That obviously didn’t sit well so I spoke with the Concierge in clubroom and asked to speak with a manager. I was informed one was not available but she was willing to address and proceeded to make a call. She spoke with someone on the phone for significant amount of time and than forwarded the phone to me. It was the same person I spoke to earlier and I was told again more or less too bad that the rooms were needed and I need to be out. After he hung up I spoke with the Concierge who could not believe how rude the individual was being and then suggested I speak with the manager in the morning. In fact she stated she would have the manager phone me in the morning. I did not receive a phone call so I went to the front desk to see someone and was told there was no manager available as they were in meetings. Again I was told I could not stay in the room and needed to exit so the new guests could get the room. We were give keys for the new room and went to scope out, they were as I said on the opposite side of the resort. We went back to the room and began packing to move our stuff. While in the process at around 10:30 I received a phone call telling us we needed to be out of the room. I stated we were in the process of moving and was told someone is waiting for the room. I again said we were in the process of packing up. The individual was again kind of rude which surprised me as it was nowhere near 12:00 and they seem to be pressuring us to get out. We did get moved to the new room where we needed to move our valuables and set up the safe. I would say by the time we setup it was close to 12 and a good half our time left was shot. Overall we had a good 6 days with the seventh day causing some displeasure with everyone in the group. We generally are pretty accommodating but the whole experience with the checkout just left a sour taste in all of our mouths. When leaving I tried to speak to a Manager but again was told he wasn’t available. Everything possible was done to avoid that discussion and the interference put up at the front desk was surprising and the first I have experienced. Needless to say I won’t visit this resort again or recommend it to anyone and I believe this is the first time I have ever said that.

Good for the first time in Dominican !

Grounds: The entrance upon arrival is beautiful, grand lobby very clean but it's open so don't expect any AC . The resort is fairly large but not too much walking. If your room is near area 2 & 3 , you are steps away from the main pool bar & the beach. Rooms: We stayed in the Majestic Elegance jacuzzi junior suite and the room was very nice. However , after staying in it for a couple days we started to notice leaks and a very strong stench of sewage. The jacuzzi in the room was fantastic. We we [... read more]re offered to upgrade our room to the Elegance Club but we didn't. It was $100 a night extra , and the perks only included 24 hours towel service (which isn't worth it because the pool closes at 6 and you already receive 20 + towels in your room) . Also, you get access to a private pool (which is crowded because everyone thinks Elegance club is amazing but it really isn't that big of a difference). The extra " perk " was having 2 jacuzzis one outside and one indoor. We spoke to a couple who was a part of the elegance club and they told us they didn't even use the outdoor jacuzzi because it was way too hot & humid. Pools/ Beach: The pool was fairly large & crowded. They had a foam party while we were there and it was very fun ! The staff that was part of the entertainment crew were amazing. However, if you stay in the pool long enough you'll realize that all the tiles are actually coming off the floor of the pool. The beach was phenomenal but every day they raised the red flag because of the heavy current . Food : The food was bland , but hey free room service from 6 AM - 12 AM who can complain ! Overall: First time going to Dominican & it was better than i expected . I do recommend this resort but if you're looking to stay at a more "modern & americanized "5 star resort i recommend the Hard Rock !

Perfect honeymoon

This resort is amazing! Food is out of this world service is good rooms are definitely the best we have had when going away all exclusive. Harry our butler was the best he took care of everything we needed and didn't even know we needed it! Beautiful and quiet for couples looking for a vacation were you can relax, eat great food with lots to do. Can't wait to go back you ate treated like kings and queens. Thank you majestic!

SIMPLY PARADISE

have been to punta cana many times and stayed at different hotels. All experiences are different. This resort is gorgeous and compact and easy to walk to everything. Our room, we upgraded was wonderful. Some of ordinary rooms on ground floor face a wire fence so need to upgrade. Swim up suites weird- grass between your patio and the water- they are expensive to upgrade when you are there- the elegance club for adults is very classy and the lounge and staff there very accommodating to your every  [... read more]need- not enough lounges however around the pool for elegance club - people put towels on the beds there in AM ad then go to the beach for the day so no one can use the bed- the towel person tries to watch but he is busy too. beach great....food great....loved this place regardless of the minor negative comments I gave.

Great - Just what I expected.

Spent 1 week at the beginning of March at the Majestic Elegance, Punta Cana and had a terrific holiday. Weather was great, food great and people could not have been better. When we arrived our room type was not available but were offered an upgrade without asking for a few days and given access to the Elegance club for the entire week. When we go on an all inclusive vacation we expect sun, palm trees, great weather, good food and above all a very clean hotel with courteous staff and at the Majes [... read more]tic we got all of this.

Nothing I can complain about at all!

Well manuicured property, staff friendly and very attentive, drinks and food fine I have had some better ala carts but again absolutely enough to not be hungry. pool great, we didnt like staying in the preferred pool or lounge locations very quiet and boaring. Room nice, patio's good with good lounge furniture. Rooms a little damp in day but that is the climate, turn the air down during the day.

Great Time

This was a great resort, will go back this year! My lady and I had a fabulous time, love the layout, accommodations and the food was great. We tried all the restaurants except for the Japanese rest., which was required to book and we did not wish to have time restraints on our vacation since we participated in multiple excursions also. We had one hiccup, when we booked our package included two 30min. massages. Had a hard time as the resort did not acknowledge this bonus. However, finally they wa [... read more]ved the charges.