This was a very nice resort

The hotel was excellent and the service amazing the food was good and the room was clean the beach was nice I would recommend this resort to every body and i already told my friend about it and wouldn't think twice on going back .

Good

Amazing workers, very helpful and great entertainment. Hotel needs updating and renovations on rooms and grounds. Beach is definitely the strong point, very clean and beautiful. Food is hit or miss. Japanese is the best a la carte, we went twice. Italian we couldn’t eat at all, do not suggest booking it. The best at the buffet is the grilling stations. We had an amazing meal in Varadero at Mojito restaurant, definitely recommend.

Couldn’t wait to leave!

I’ve never been on vacation before and wanted to leave early. I felt very disappointed in this resort and its management. This is no where near a 4.5 star, not even for Cuba. If you haven’t already booked your trip and you value a comfortable stay with edible food then I’m going to suggest booking elsewhere. If you already booked the resort then see my survival tips below... My survival tips: bring lots of snacks, snacks also available in the gift shop, drink alcohol for calories,  [... read more]you might want packets of Heinz ketchup & maple syrup for pancakes and bring a zip tie in case your shower head won’t attach. The good: -The ice cream lady is the best part of this resort -The fries change daily but they were our go to breakfast food because the buffet is horrible -The Japanese a la carte was the best. Make sure you book your a la cartes or you’re going to starve -The lobster medallion appetizer in Casa Lasa was one of the best appetizers I’ve had in any restaurant. -Find Elizabeth, a server in the buffet in the small separate dining area. She comes on out of no where but she’s very attentive and a hard worker. -The frozen girly drinks are excellent. Order a few at a time because service can be slow. -The beach is one of the best in the world, except the resort had no part in this. Thank Mother Nature. The hotel sort of impacted my ability to enjoy it due to its miss management and lack of maintenance. -The pool area is great we were here most of the trip -The A/C worked well in the room The bad: -Italian a la carte missing two main courses. Menu is hard to understand. Same level of pasta is available in the buffet. Avoid the beef appetizer... unless you like thinly sliced raw beef on a plate. -The bar service and waitstaff can be a little slow or ignore you completely despite tipping them -Musty smell in room -I love my coffee and the coffee was hit or miss. Suggestion: small coffee maker in the room. I would have loved a small coffee maker in the room so I could sit and enjoy a cup of coffee on the balcony. I didn’t drink hardly any coffee on this trip because it was cold or there were coffee grounds inside my cup. -Water shut off Mon, Jan 20 around dinner time for repairs. So much for showering before dinner. -Cold shower the following morning -Having no towels on the day of departure for the pool or to shower with. Maybe a few towels in the spa area available. I brought one towel from home because that’s all I could fit in my suitcase. This was where the air canada rep advised us to shower as our plane left at 10pm. The ugly: -Rm 14311: No room safe as advertised. As per hotel policy they are not responsible if items go missing and weren’t locked in a safe. Except our room didn’t have one. Air canada rep tried to get me another room, however room we were offered was subpar to the one we were in, except it had a safe. We opted to stay in the room and carry valuables with us. Except it made it hard to enjoy the beach because I had to watch my bag. -The buffet food is cold and mostly inedible. Interesting after tastes, textures and temperatures. It was definitely a deal breaker for us on never returning. -Avoid the outdoor buffet. I had a fly in my food and other guests told me they witnessed birds eating the rice in the tray and staff shooing them away. There is bird droppings all over the sitting area. Suggestion: cover the food with a clear lid people can lift off. Clean up the bird poop more regularly. -The hand railings in building 14 on the right side from the 2nd to 3rd level are extremely loose and unsafe. They need a few bolts added and tightened. End caps are missing. -Bread used for burgers. Then one day we went full keto because they were out of bread and buns. -The elevators don’t seem to work so if you have someone with a disability that needs an elevator or in my case have to drag heavy luggage up a few levels of stairs. -During our stay we received several insect bites. We never noticed any mosquitos and only spent an hour or two at the beach. So really hoping they aren’t bed bug bites. -If other guests are rowdy and inappropriate... don’t expect them to do anything about it This resort has so much potential due to it’s location and lay out. So I really hope management is paying attention, taking notes and taking action on making improvements.

Nice resort

We enjoyed our stay at Iberostar Laguna Azul. Beach is beautiful and so are the pools. Daily entertainment last about 1 hour in the morning and one hour in the afternoon. They do all the different activities during this hour and after that there is nothing. Food was ok we always found something to eat. We saw the change in food and room cleaning and daily activities as they worked for the survey. For example no towel art and on day of survey we got one. No fresh veggies and on survey day there [... read more] was brocoli and coliflour and lobster. On survey day they had more games to entertain people. We wish that hotels would always have same service and entertainment and quality of food on a regular basis and not only on survey week. Because people pay to go on vacation and expect the same quality weather its survey week or not. This is for every hotels and every country not just this one. We see the difference in every department when they are expecting the survey. And they get it every 2 weeks. So hopefully you are there on survey week. One last thing is that it is smokers paradise. So if you are non smokers you might not like to be in smoke everywhere you sit. The only place was in restaurants where no smoking is aloud. Also there is no free wifi and it's only available in the lobby or theatre. We met nice people and specially our waitress Elizabeth at the buffet restaurant who was always very welcoming and provided the best service.

Beautiful beach, terrible food!

I spent 5 nights at Laguna Azul. The staff were extremely friendly, the a/c was icy cold, and the beach was beautiful. The food however was nearly inedible. But I hear par for the course for Cuba...

Beautiful Resort! Enjoyed our stay.

Beautiful and well maintained resort. Rooms were clean and in good shape. Staff was very hospitable and friendly. Pool/ beach area was cleaned daily. Food was decent. Overall enjoyed our vacation. Would recommend to friends/family!

Beautiful Resort

This resort was lovely with friendly people who work hard to try and make each customer comfortable during their stay. The Ala Cart restaurants were very nice and gave you a break from the buffet which was pretty good. Cleaning staff, entertainment staff and bartenders were all personable and fun to get to know.

Needs a bit of work

This place was suppose to be a great place. Both my parents and friends have been to this hotel a while back (6 years) to be exact. A lot has changed since then, cockroaches were seen in the Cuban restaurant alacart, the coffee bar and even in the hallways of the hotel. The food was average and most of the time the food was better at lunch over dinners. With the multiple pools it gave you options to go to different areas of the resort (quiet or party) scenes. The one think that I will rave about [... read more] is the beach, it was beautiful and very clean. What the resort needs to change it can be done and I know they have the people in place to make the changes. The staff was excellent our maid (Suia) was one of the best we ever had. The customer service (Kennzie) helped us out in every ask. Last but not least our pizza amigo who we had a good laugh everytime we seen each other. What you have to remember is that it is Cuba and not Aruba or Antigua. All in all it was an average trip nothing to write home about. Jon

Good value for money

Large resort. Food is good, can be a bit salty, enough variety on a daily basis to find something you like. Nightly shows okay - standard as in other resorts. Staff is friendly and and always ready to serve you - no issues at all. Of course tips are appreciated, but I did not feel they were expected. In talking to the workers, most preferred goods as tips (toiletries, gently used clothing, shoes) since these are hard to come by, even if you have money. Overall, a very good stay!

Still a relaxing trip

I have been to this resort a few times already and was quite pleased with my experience in the past. The staff is very friendly and accommodating, the Rooms and grounds are generally well kept, the food options are plentiful and the beach is phenomenal. This time things were not as smooth with the trip in general but it did not prevent us from still enjoying our trip. Our flight was delayed 3 hours due to engine problems which I understand it happens. What was frustrating was the fact that I  [... read more]paid $100 more per person for the earlier flight only to arrive at the hotel at 6:30pm instead of 11am. I feel like I got ripped off. Secondly, when checking in a very large tour group was checking in at the same time. No one was able to help us for 45 min (no exaggeration). We were tired and hungry from the delay ( with a toddler ) and all we wanted to do was sit and eat something but we were not allowed to do so until they checked us in so we stood in line waiting for over 45 min. We went to our room and the ac was broken so we called to the desk and they very quickly put us in a new room without question. They handled that very well! Last, something went wrong at the hotel and we only had a clean beach towel the first two days. After that no one in the resort had clean beach towels available to them. We had to re use our existing towels for 5 days straight. At the end of the day, the purpose for our trip was to relax and be beach bums which was exactly what we accomplished!!

Beautiful beach

Beach: amazing Staff: very courteous, friendly and helpful Grounds: beautiful, clean, well maintained Rooms: unrenovated section of the resort: rooms were scary, no closet doors, broken tiles, broken shower head Rooms: renovated section : were ok, clean, bed sheets only changed upon request Food: no a la cartes available first week. Second week went to Japanesse: excellent and Italian: good Remainder of a la cartes were closed because hotel was at half capacity Buffet: found something to  [... read more]eat every meal that was good. Not much variety or selection. Foods were not labelled so was unsure types of fish or if meat was beef or pork.

It was a Amazing resort

Everything was perfect. Location was awesome! Food was great and a lot of choices! I would recommend this to everyone and enjoy their stay there! Service was on point and last but not least we enjoyed our stay

Amazing resort, stunning beach and beautiful staff!

We enjoyed everything about this resort! Very clean rooms, good food and amazing service. Quiet when you want quiet. Excellent entertainment every evening! The a la carte restaurants were good, the Japanese one was the best! We will definitely go back!

Good times!

This is our 4th visit to Iberostar Laguana Azul and hopefully not the last. Love the proximity of everything. Beach is beautiful. All staff are lovely and helpful. Hotel could use some renos and hand sanitizer!

Don't waste your money.

The outside is kept neat and tidy, however the rooms are very bad. We had to argue to get moved to a room that had functioning air conditioning and then it didn’t function that well. The beds are made in the rooms but that is all. There is dirt on the walls, doors, trim, and balcony railings and chairs that never get wiped down. I contracted a planters wart from the shower, therefore it was not being disinfected properly. We ran out of toilet paper twice. The cleaning staff didn’t refill  [... read more]the holders despite giving her many gifts and money. The food is not good, most of it is cold when it should be hot. I know that most food on resorts is mediocre, however, this was inedible. I survived on bread and pizza. I don’t eat bread at home but that’s all there was. The beach is beautiful of course but they don’t rake it and there is garbage strewn about. I’d say that about 60% of the staff is surly. And I don’t blame them because they don’t have support from Iberostar. I’ve been to many, many resorts and this doesn’t even compare to the worst I was at before this. There is a huge gap from this one to the next worse. There is not free Wi-fi, you pay 1 convertible peso per hour. I could go on and on about all of my frustrations with this resort but I think you get the idea.

Great Resort and beautiful beach

We had a great family time at the resort. Pros: Wonderful resort, great shows, beach close to resort and private, good pools. Rooms were good Cons: Food(Bland - no spices) less - no vegetarian option

A great experience

Fantastic staff, great cocktails, an amazing beach and a clean pool. Couldn’t have asked for much more from our stay here. The rooms were clean and the rooms were cool to give you a break from the hot sun. The beach at this hotel is extremely clean. There is no seaweed and the water is crystal clear.

Amazing resort

Beautiful and clean resort. Only issue we had was a broken toilet seat which was fixed shortly after staff were notified. Good variety of food. Staff were all exceptionally friendly and welcoming. Overall a great stay and we would book here again.

Iberostar Laguna Azul

Beautiful Place, I travelled with my family of 10, Everyone enjoyed the stay there People are wonderful, Food was okay, Always something to eat, Maids are awesome. Waiters and waitresses are awesome. We will surely go back, My little grandkids loved the place, They Love the People..

Not a good experience!

I sent my wife and 5-year old away to spend some special time together. Aside from the beautiful beach, every day she would call home, tell me how much she loves to spend time with our son, then she would make a list of everything terrible at the resort: 1. No toilet paper for 3 days (thank goodness she brought baby wipes) 2. Food was terrible (even by Cuba standards) 3. One day a maintenance person walked into her room while she was inside. Nobody was called or asked to drop by. She pre [... read more]viously thought some of her belongings were ruffled through 4. Wi-fi at the resort was pretty limited (and expensive) Overall we have collectively decided that we will no longer travel to Cuba. It unfortunate, but it was truly that bad.