TIME SHARE SCAM - STAY AWAY FROM THIS HOTEL

This hotel is geared to sell you time shares. Period. The food sucks. Period. I compare the quality of food to The princess and the River Maya hotels in the same part of Mexico. Got suckered into putting 25% deposit on time share. Upon getting home and trying to book a vacation it is more expensive to book thru time share then an on line travel agent. The whole hotel is based off of color of wrist bands when you check in. If you are not the highest member they try to suck you into time share. It [... read more] is horrible. Stay away from this place

You get what you pay for

If you are looking for a cheap holiday and want to lose weight this is the place for you. I would say this resort is 3 star at best. The food is horrible, I cant say anything about the A La Cartes because we didn't go. They are not air conditioned (or if they were they didn't use it) and for men to wear long pants in 100 degree weather with 90% humidity is not acceptable. The resort is very large and spread out and if you are not into walking don't go. You cannot rely on the shuttle service beca [... read more]use they are few and far between. This resort was clean and the pools were okay but if you wanted seating at the pools you had to get there early. My husband was getting up a 4 am to put our towels out because by 6 there were slim pickings for prime real estate. Staff was okay in some areas but if you didn't speak Spanish they ignored you. We had a "romance:" room that had this great big gaping opening between the room and the bathroom so if you are travelling with kids or just a little shy then don't go for the new section because having someone watch you washing your bits or showering or going to the toilet is a little too much for me. Yes there are doors on the shower stall and toilet room but they are glass and totally visible from the room. The resort was clean but that's about all. This was my second stay at a Sirenis resort and definitely my last. There are way nicer resorts in the Mayan Riviera that I would try before this one.

Alright.

Grounds were beautiful Spa was beautiful Food was okay Staff was mixed - some we're amazing and others were terrible. 50/50 shot Beach was beautiful Pools were decent - very busy and loud, the quiet pool had no seating Rooms were okay - smelt musty, but Super clean Entertainment was always fun!

Snorkel swim eat drink sleep

not much else to say , great surroundings ,food was good to great, the spa area , after the first trip there we went back 2 more times it,s a great place to be to get out of the sun from 11 to 2 or so,,simply marvalous

Great week!

Very beautiful, clean hotel. Food was decent, good variety. We went mid July, and the weather was hot, but sunny and perfect the entire week! We really have no complaints about this hotel, other than it was almost too big.

The most is a 4 stars

I'd booked with tripcentral with high floor & king bad, but when arrived, non of them happened. Next day, they moved us to the room that we'd requested, but nightmare started. it's nice to have Jacuzzi in every room , but if not well maintained, it means trouble, we'd found water on the floor in the second night of the new room, called house keeping & they came & fixed it, next night after used the Jacuzzi, same thing happened but worse, they came again & fixed, worsts happened at the second las [... read more]t night, water flooded all over the room, they'd spent 3 hours to get it fixed, room was fully booked that night, so couldn't change & we went to bed at 2am. Next day they'd moved us to a better room but that was our last night stayed. One more thing I'd observed for the shuttle bus, this is a huge resort, that's so nice to have the shuttle bus for the guests, obviously the drivers usually gave the Spanish speaking guests a better treat, they always asked those people if they wanted the ride & I also found the shuttle bus always has a sign which are shown 'Spa Shuttle' or 'Special Shuttle'. They have a reason not picking us up on the way. Don't forget, walking under the hot sun & at the open area, haha! This was our third time to this resort, sorry to see their condition is getting down each time. the reason we kept coming back because we had a fantastic vacation on our first visit 4 years ago. This probably the last time!

GREAT TIME

I first went to the Grand Sirenis in October 2012 for 12 days and had a wonderful time with the beach's, hotel, restaurants and the staff. I had such a good time I went back in April 2014 with my family and their kids (13 people, 6 kids and 7 adults), everyone had a ball and I would love to return in the near future.

The place to be.

Modern style architecture resort. Beautifull beach with an island with a resemblence of the Mayan ruins on it. An excellent place to snorkel right on the beach, you can see a variety of fish, reef and even turtles. Choice of different pools including the one immersed in the tropical forest. Very relaxing, long lazy river that we were using a couple of times per day. The resort is huge, requires some walking to the restaurants which worked for us (shuttle provided). Many restaurants a la carte. V [... read more]ery good food, very friendly and smiled staff, resort is run by Mayans. Very good, profesional night entertiment. Resort is well placed, close to Riviera Maya attractions like Xplore, Tulum etc. Rooms known to us have bathrooms divided from bedroom by frosted glass with some slots in it, which may be a concern for families with kids. During our stay, the only draw back was if you want to have a sun with the piece of shade, you have to “fight” for a lawn chair early in the day, as most of them, in spite of present signs, are reserved by towels, the bad practice known to other places. We visit the Caribbean frequently, always choosing different hotels, but if we would like to repeat it, the Sirenis is the number one to be.

Just Ok!!!

The spa was the best part of the resort. The grounds of the resort were nice but the beds were awful and there was no privacy in the bathroom. There was a big window inbetween the room and the bathroom and only a glass door to the toilet. There was jacuzzi tubs but they took over an hour to fill up. The entertainment was not very good so other than outside excursions there was not much to do. We were harassed the entire time by the staff to go on the tour to the premium side of the resort which  [... read more]they claim will take 90 mintues. It took 4 hours....They then try to sell you a time share kinda thing for a premium room when you come the those resorts. Total rip off and waste of time. The food was ok. I have been on better trips for sure. Oh and the service sucked!!!!!!!!!!!!!!

Fabulous Resort

This hotel was fabulous. This was our first time in Mexico and we would definitely go back. Pool was great always lots of activities going on, the lazy river was relaxing and the beach was beautiful. The waitress on the beach was very efficient even though it was very hot, she always delivered with a smile. My sister-in-law swam with the dolphins and we got to watch it was fascinating. Food was great, our week was wonderful.

Good Service

the service staff was amazing! Weather was poor but that is obviously not the resorts fault. They did provide umbrellas. I can't say enough about all the staff. So helpful and genuine. They wanted my stay to be memorable.

A perfect experience !

Everything about this resort is perfect. We have travelled quite a bit and it was by far our best vacation. The rooms are spacious, spotless and modern, the food is EXCELLENT, the restaurants à la carte (we tried the brazilian, mexican, italian and the grill) and the buffet as well. I am a picky person and lactose intolerant but still had a lot of variety to choose from and liked everything I tried. We received great service throughout our stay (concierge, restaurant staff, beach waiters, enter [... read more]tainers). There was plenty of activities organised by the staff (water aerobics, soccer, beach volleyball, waterpolo, etc.,) to keep us entertained. The resort is located near most activites (XCARET, etc.). The resort may be big but it was nice to walk around at night, felt very safe and well maintained. The beach has different areas, one with a lot of rocks but another one without rocks on the bottom and very little waves which make it nice to relax.

Great view , Great staff , Great place .......

The trip went off without a hitch and I can Thank the gang at Trip central for that .. It was first class al the way .( Thanks to Kaylee Knight for that ) The hotel was Grand alright . This is a large resort with plenty of things to see. From the coffee shop to the games room and pool after pool WOW . With open access to both resorts on site you could have any pool exsperice you wanted from quiet and tranquial to wild and crazy it was there for you to choose. The resutrants were excellent!!! The [... read more] steak house was great.. The food overall very good .. Always something good to eat.. The BBQ on the beach Not bad Hamburgers , ( Costco Brand ) The rooms were cleaned everyday and we were treated to some fancy towel art . (Bravo to the staff ) . After dark the resort lights up in different colors .. greens reds and blues makes the walk from the resturants back to your room comfortable. The place is beautiful both at night and the during the day .. Thanks to Trip central desk and advice we booked a excellent day trip swimming in caves hicking and zip lining , oh did I mention the beach in Talum WOW .. The beach at the resort was nice too but a bit on the small side .. If you like walking the beach .. Bring some shoes as after the resort ends the rocks begin .. Overall the trip was five star .. Thanks again Trip central for all your help ..   this hotel? (grounds, public areas, rooms, dining, features, etc.)

Good Family Resort

The grounds were well maintained and the rooms were fantastic - very large. Our family of 4 had plenty of room. Food could have been better - lack of variety and the food was very bland. The best a-la carte was the Japanese Steakhouse. The entertainment was horrible - we always look forward to an evening drink and catch the show at other resorts, but we did not spend more than 5 minutes before we determined it was time to leave. Other than the main show there is not much else to do. The Gym was  [... read more]nice, but it was in the furthest end of the resort. My kids did love the pool and the ice cream bar. Overall I would give the resort a 7 out of 10. If you can get a great deal on this resort - you wont be disappointed.

Excellent resort

Great food, great services, great people. Scuba dive shop on site. Big standart rooms with concierge in all blocks. Beach somewhat small. Buts lots of pools including a "running river" that kids had lots of fun with. NOt far from some mayan arcgeological sites. Only cons : Still haven't figure out why gym is about half a kilometer from nearest . room. Overall 4.5 out of 5

Fantastic

everything was up to snuff great people service could use better music at pools seems like you are catering to the 18 year olds and not the people who spend money but that is minor compared to the overall picture more nightlife and kids activities

Very interesting beach

Large hotel but service is very good. Room are clean, comfortable. Beach very good for snorkeling with beautiful rock formations.Plenty of chairs and shade on the beach. Very nice lazy river and shake bar. Good food variety, never had to wait for a table.

Nice resort

Hotel grounds and most of the staff were exceptional, willing to put the extra effort in to accommodate your requests. However Thre was an issue during check in and the supervisor refused to assist. He stated "your problem is not our problem.... You should consider staying somewhere else". This was not over a trivial thing but, adjoining rooms for out kids. They put them one floor down and in the next building.