Worst experience we've ever had

Deplorable customer service ... "It's not my problem" was an actual reply from a restaurant manager that best sums up their policy. Raccoons sifting through garbage in the hallway outside our room that was left there for 3 consecutive days. FIVE scheduled pickups that didn't show up at this ridiculously massive and spread out resort. Construction their own staff seemingly wasn't aware of. Food being recycled to the point of drying out, yet they STILL wouldn't discard it. Toilet, hot water,  [... read more]electrical and phone issues in extremely dated rooms. This was the only time in 20 years we've wanted to leave a "vacation" days early.

Had a Wonderful Holiday, but not a 5* resort

Having travelled extensively in my time, I enjoyed this resort. The grounds and rooms were spotless, although the rooms are in desperate need of an update. My husband has a bad back and he found the tram ride over to the other resorts difficult because of all the speed bumps. As such, we spent most of our time on at the Sian Ka'an. The food is really tasty, but the service was 'spotty' at times. Special 'shout out' to Victor, our favourite server who went out of his way to accommodate our din [... read more]ing needs!! Also to a lovely young woman, Kenia, in the front Lobby, who went out of her way to find band aids for me!! We spent most of our time at the Cenote Bar/Pool and enjoyed the Entertainment Team activities in the afternoons. Would have loved to have Porto at the Chocolate tasting. Not sure we would return because of the tram rides vrs. back issues but would definitely recommend this property to others.

Just What The Doctor Ordered!

Hotel resort is lush, tropical, and pretty peaceful. Highly dense foliage everywhere with nice touches throughout - special cocktails; infused water; excellent activities crew; varied nightly entertainment; excellent service everywhere; high class service at a la carte restaurants. Pretty snorkeling right on beach. Loved our week!!

Fantastic Vacation

We have just returned from a fantastic week at the BP SK. For us we found the place relaxing and very enjoyable. Keep in mind that this resort is not for everyone. The resort is located away from the beach and you have to take a trolly to the beach. No big deal for us. We found it relaxing to return to the quiet after a day on the beach. The Beach is fantastic and there is no reserving of chairs. We never has a problem finding a decent spot no matter what time we arrived. The rooms are a little  [... read more]tired and dated and could use a refresh but the room was very clean. The service and the people are what make this place great. All the staff work very hard to tend to your every need. The food is very good. Never had a bad meal at any of the restaurants or the buffet. We did eat at the buffet at the Ackumal while on the beach and had mixed experiences. It was very busy all the time and they kept running out of things and were not quick to replace them. Overall if you are looking for a budget friendly, nice clean resort where the service fantastic, this place will deliver. We will return.

Not a golfer, but this was a hole-in-FUN

Well, technically it was relaxing than fun, but gotta love the wordplay :) On the plus side, it was beautiful, well serviced, food was good, and the entertainment was surprisingly quite talented. The silent disco was definitely a highlight. And the rooftop Jacuzzi was well worth the extra cost. Never an issue getting a chair at the pool (on the adult only side) although this was apparently low-season. TIP- Ensure to call your concierge/butler to arrange the tub to be filled, and of cour [... read more]se ask for bubbles. On the downside, the website/app didn't always have the correct info about the entertainment/location, and with the trams/golf cart routes take a bit of getting used to, we missed the Circus show :( This issue is also compounded by the booking of the a la carte restaurants, which if you book when you get there, you're already too late. We could only get essentially the 5:30 or 9:30. TIP - Book these before getting there. Or if you have a late booking, show up early to see if it's possible to start earlier (might be no shows, etc.)

Quaint resort charm on a big resort

Loved the small feel of the adults only resort (Sian Kaan) Can feel quite over whelming if you venture out to see the other connected resorts Everything is connected via shuttles, about 10 different lines

Great place!

The resort had the best service, food was great and the grounds were beautiful! We would definitely recommend this resort and we would like to go back for 2 weeks next time. Entertainment was very good every night!

Third time to this amazing resort

It's a quiet bit of heaven – with access to the larger sister resorts with more restaurants, pools, and the beach. The grounds are lush with trees and plants as opposed to the wide open landscaping of most resorts. Staff are great. You have free access to the 3 other Bahia Principe resorts. We spent 1 day at the resort pool but the others at the beach. We never had a problem getting chairs at the beach or pool. It's a 8-10 min ride to the beach and other resorts. We love it here.

Fabulous Resort

The resort was beautiful. It was clean and the service excellent. Food was beyond good . Located in the wooded area mad it even more relaxing. The beach was very good. Excellent snorkeling. Martha provided great beach bar service.

Amazing resort!

Everything was so clean the staff were terrific! Whatever we needed they accommodate us! Even had butler service twice to get our outdoor jacuzzi tub filled with bubbles and rose petals! The food was great even with my gluten allergy! I will definitely boast and talk about our vacation in Mexico! Hoping to get a group to go next year!

Great Resort

The hotel although aging is still great , the service is impeccable from start to finish . We had a minor problem twice which was taken care of right away . We are repeat customers so that kind of says it all , the food is great , big variety, the waiter staff are friendly and right there to meet all your needs . Finally the golf course, it is pristine, if your a amateur or professional you’ll appreciate the course and how well it’s kept . See you next year Gerry .

Quieter area of a bigger resort

First opinion when arriving was, this resort was too small and looking tired, and along with issues getting restaurant bookings (they were all booked up), we would have given the rating 3 out of 5. But as the week went on, we realized what a great resort this is. Apart from booking a la carte, we had no issues. Pro's, great, very helpful staff. Excellent transportation to the other parts of the resort, where you have access to miles of beach and other pools and entertainment. We had a penthouse [... read more] room, that was great for us, and gave us views to the coastline, but not all rooms are like this. Food was excellent, both buffet and a la carte. Con's, restaurant booking has issues, as they get booked up quickly, even before you arrive. Connecting to WiFi on first day. rooms looking a bit tired, but still ok and clean

Beautiful Tropical Retreat

The Sian Caan is a lovely smaller resort. The pools are surrounded by beautiful trees, but lots of birds. Take cover if your chair is directly under a tree. We did have huge spiders and cockroaches in our room, so we kept out luggage closed. We know tropical surroundings are susceptible to bugs. We stayed on the main floor, but did find that a little concerning. Now for the food. AMAZING!! Sian Caan has amazing buffet meals. And the gala night with lobster was so good. We enjoyed the al a cart [... read more]e restaurants, but found getting decent reservation times a real challenge. We had many 9pm suppers. And that really is just too late. We did cancel one of the reservations because of that. This was my 2nd visit to Sian Caan. It did not have quite the charm the 2nd time. I am not so sure I will go again.

Never disappointed

Many trips to this resort and hopefully many more to come. Great as usual and value for your $ is second to none. Great staff, good food, drinks and amenities. Having been many times and knowing many of the staff is a bonus. Always amazed how you can go up to one of them a year later and they remember some personal detail from the year or 2 before. Great animation teams to keep you entertained. To name a few memorable staff: Arlequín restaurant , Hermelindo y Arturo, Elisio Alux Restaurant,  [... read more]Wilbur, Rigoberto, Manuel Butlers, Ricardo y Diego Bartenders, Randi, Jose, Arcangel (El Bailarin), Manuel, Florentine, Giovanni lobby bar staff, Sylvia, Ursula, Marie Jose, Pool bar staff, Lucio, Roger, Martha, Francisca, Anatonia Cenote snack bar, Victor, Constantine, Luis Main Buffet, Daniel, Annabel, Demetro (Batman), Faustino (Robin), Eglady, Neyfi, Breakfast Egg station, Ema, Socorro.. Forget to mention the animation team. Delmar, Jarol, Gerald, Ana,

Great Resort

Great resort, very nice staff, property kept very clean. Always doing maintenance to make everything look great. Pools are nice, rooms are nice and always clean. Food is good, can choose from all other locations as well so there is lots of options available. Not beach front, but get shuttled to private area on the beach which was nice and have access to all the pools and activities on the other properties which was nice as well as nobody can come on your property. Great place to getaway.

Wow!

This hotel was spectacular! Super clean , friendly and attentive staff. We had a minor issue with our room it had 2 single beds and my husband and I let the front desk know and they immediatly rectified the situation. Their was a fabulous variety of food at the buffet and it was delicious! Although it is not on the beach the shuttles run constantly and its a 10 min ride ..no biggie! Also you an all access pass to the other 3 Bahaia resorts : Coba ,Tulum ,Acumal which are all unique in their ow [... read more]n right with different services, restarants and ativities you can access! If its your thing there is a number of fab tourist attractions in the area. I' d definately return ...Go whatcha waiting for!

Relaxing Resort

Overall the staff and service people went above and beyond. They were cheerful and accommodating, especially Neyfi and Demitrio in the breakfast buffet. The grounds were well kept as were the pools and the music around the pools was somewhat muted as not to disturb the peaceful atmosphere. The snack bar at the pool was a nice feature but a little understaffed. The rooms was generally clean but in need of some update and maintenance, especially in the bathroom. The food in the buffet was outstan [... read more]ding with variety, presentation, cleanliness and flavour. The cook to order egg station was nice but understaffed.as well.The a la carte Alux and Arlequin restaurants were excellent. The Brazilian restaurant was not very good because the service was poor (30 min and others being served around us and the manager was unapologetic) the food selection was limited and there were too many mosquitos (inside). The trains/trollies were reliable and the drivers were friendly. Staying at the Sian Ka’an was a peaceful getaway from the larger busy resorts with the ease and access to them all. The beach was well maintained with ample seating and a short walk to the restrooms and restaurants of the Akumal. Overall we enjoyed our stay and would recommend the Sian Ka’an and may return again.

Luxury Bahia Principe Sian Ka'an

Although the room is not as deluxe as we expected, it is clean and quiet. However, we do think that it need to have more hanging rack or shell for us to keep our wet clothing and stuffs after swimming and snorkelling.

Three Times A Charm!

This was our 3rd visit in as many years to the Bahia Principe in the Mayan Riviera. I can’t say enough about this place, but briefly, they have customer service down to an art. When we arrived, they offered us a room change from the Sian Ka’an to the Akumal, as the Sian Ka’an was nearly full. We accepted and were rewarded with a box of chocolates and a bottle of champagne in our room. The food was delicious and all the restaurants we went to were good, including the buffets. The beach [... read more]es are on the small side but the staff keeps them clean. Lots of swimming pools to choose from. A nice addition is the sports bar at the Akumal. One morning while on a walk, I took a different route and noticed a sign that said “Crocodile area. Do not interact or interfere with these animals “. I kept on walking until I saw another warning, then hopped aboard a passing shuttle. The driver was amused! Lovely place and lovely people.

Luxury Bahia Principe Sian Ka'an Review

Nice place if you want to get away & relax. We like the adults only quietness. Smaller resort means you get to know more people. Beds are firm so some people may find uncomfortable. Good selection of food & drink [although most food in buffets only luke warm never hot unless freshly prepared by chefs.]. Staff work very hard. Shuttles to the beach resorts not a big deal a great way to talk to people & get to know everything about what all the resorts have to offer.