Great people

We arrived late on 3/6 and from the 1st day till we left all the people were great. From the front desk to the grounds keepers they were all friendly and happy. Great beach and good food for Cuba . Would definitely recommend and would go back.

Updating Needed

We stayed at memories flamenco from March 6 to March 13, 2020 and the stay was nice, food was OK and beaches were absolutely beautiful. The accommodations need some updating, and we found that there was very few public restrooms that were available, everything was shut down or flooded. At the pool women and men had to use the same restroom as well as kids. And there was not any lighting in the one restroom. Neither of the doors closed as well. The resort seems to be in almost a run down stat [... read more]e. This is the third time that we have been to memories since 2014, but I’m not sure if we will return. Usually you get a bonus for a repeat customers and we unfortunately didn’t get to do the dinner for repeat customers as it was full, however we did get an extended check out time from noon till 3 PM which was nice. My sister and niece came with us and they both had to shower in our room as their shower was just a trickle of water. No way that they could shower with that. Memories needs to up their game if we’re coming back there.

Nice Resort

The hotel is nice and the staff very friendly but the the restaurant buffets and ala carte is bad totally unorganized they always out of bread first we booked for two restaurants and both evenings out of shrimp

Best resort in Cayo Coco

What a fabulous resort, All the staff are friendly, not one sand flea bite. Went March 4 for one week. Resort was fully booked, pool was packed, I recommend you get up early and reserve a chair, not with their beach towel (someone could walk away with it, and a 25.00 charge for not returning the towel) but use an old shirt and a book. Specialty restaurants were great, lots of food, and wine. Cuba has now changed their currency, any old bills and coins you have will no longer be accepted. Go to t [... read more]he exchange booth and get your money converted, no stores will accept the old currency. Do not take US dollars with you, or Canadian coins they have a hard time cashing them in. This was my second time there and will be back. What gifts to buy, I take toothpaste, wrapped candy I stocked piled candy canes when they were on sale after Christmas, sewing supplies, M&M's chocolate it does not melt in the heat, work gloves for the gardeners,T towels with a design, small stuffed animals from the dollar store, crayons and colouring books, shaving cream and razors, pencils and erasers. Enjoy your trip

Beautiful beach resort

Memories Flamenco Beach Resort is a three and a half star at most. It has the potential for a five star rating with a little work. The septic system is from the stone age and causes many problems in the bathrooms with toilets backing up and terrible smells at times. The staff at the hotel work very hard with what they have to make your stay a good one. Thank you to them all.

Really great family vacation

This was my own 20th trip to Cuba and 6th with my 2 daughters (aged 15&16) This hotel, beach and staff are amazing. The food selection was one of the most consistent and well stocked in all my visits. The dinning room staff (especially Merly's & Daimaris, Dairom and Annie) are fabulous and extremely helpful. The rooms and grounds were always clean and well maintained. The beach was clean and white fabulous sand everywhere We will return to this resort and I recommend it to anyone with  [... read more]a family

Avoid it

I’m just going to start off by saying, if you read my review, I’m not a fussy traveler. I love Cuba, I try to vacation there once a year. The Cuban people are very nice. The beach at this resort was absolutely stunning. However, my experience wasn’t the most pleasant. I booked this trip because the majority of the reviews were positive, while there were a handful of negative reviews, that’s to be expected. Unfortunately, after my own personal experience at this resort, the negative re [... read more]views are actually correct. It’s a bit concerning, the number of positive reviews there are. We arrived at 12:30 pm. We were meant to get a room by 4:00 pm, but had to wait until 6:30 pm. Got Building 9, first room on the ground floor. Some of the lights weren’t working, there was a moldy scent, the closet door wasn’t attached to anything and required me to actually carry it to the next wall. I went to the front desk and spoke to the manager, and got another room. I got my second room at 8:30 pm, ground floor of Building 6. This was an accessible room. There wasn’t a solid wall separating the beds and the washroom—there was this odd shutter window, you can hear everything happening in the toilet. The fridge, lights and safe weren’t working. The next day I spoke to the Sunwing Rep (Tony) and he had said that we should speak to the Resort Rep. I asked the Sunwing Rep why Sunwing advertised this hotel as 4.5 stars and he had said Sunwing has nothing to do with the resort. The Sunwing Rep walked with me to the Resort Rep and just left without helping. I told the Resort Rep that I came here to enjoy my vacation, and it had been far from enjoyable up until that point. The Resort Rep told me she’d contact me. The next day, I moved to my third and final room—Building 1, second floor ocean view. Surprisingly, this room was great. As much as I wanted to spend some time around the pool, there were no working toilets. Which was a cause for concern because you have people drinking all day around the pool and no functioning toilet. Moreover, there were not enough chairs. Overall, I didn’t realize I should’ve travelled with a handyman on this trip. It was quite an experience, and I definitely don’t see myself returning to this hotel. It requires a much needed facelift.

What a beach!!!

The hotel was very nice. It’s Cuba so it’s older then other countries and they don’t have the resources we have in Canada. The beds were good, the rooms very clean, the shower water was hot. The food was very good, especially the homemade bread and cheese. The staff was always cleaning and replacing items at the buffet. Entertainment was great, better then anywhere else we seen in Cuba (modern dancing instead of 1950 style). The beach was fantastic, water super clear and you could walk ou [... read more]t about 1/2 a block before it gets above the waist on an adult. The sand was soft and went on for miles so it was fantastic for walking or building sandcastles. Wished we went for two weeks.

Awesome resort

Most of the satff were friendly. Amazing beach..white sand can not ask for any better fo beach lovers. Snack bar needs revisiting for service...wait time is way too long and need to be seated to order. Nightly entertainment

Beautiful

Dining was very good for Cuba. Good choice of a la Carte restaurants. Beautiful pool and amazing beach! Rooms spacious, clean, secure. Service was very good and staff very friendly. Bathroom by snack bar was out of commission while we were there, so bathroom facilities were limited to our room or the one by dining rooms.

Amazing beach

We stayed at the Memories Flamenco between Feb. 18 to 26, 2020 and had amazing vacation. Checking In was quick, staff at the checking desk courteous and very helpful. Our room was in building #6 3rd floor, was spacious and clean. Cleaning staff did excellent job, helpful and always in good mood. Buffet restaurant had lot of variety and very fresh. Chefs at the cooking stations were very entertaining and preparing excellent food. We loved their fresh prepared fish. Lot of baked goods and [... read more] desserts. Entertainment staff did good job in preparing different activities. Overall, we had excellent time, love the people there as they try very hard to please their customers. Beach it’s breathtaking, plenty chairs to lounge on and we walked on the beach for 6 to 8 KM each day, sometimes twice. Yes I would recommend this resort to friends.

Memories Flamenco Cayaco

Our hotel was lovely .. the main bar was the star.. our hotel room was good with hot running water and we had our ocean view . Towels and bedding were changed regularly. We had beach towels ever day. Food was plenty - full with buffet and you could wait while they cooked fresh fish, chicken and beef... lots of salads, rice and potato dishes ... plenty of desert interests. Also three other Restaurants To choose from. Please remember this is Cuba they do their very best with their supplies..  [... read more] The beach and water so so excellent. Lots of chairs and places to sit and enjoy .. The Staff excellent? And of course a bit of tipping goes the extra mile... I recommend this resort. My Family husband , 27 year old son, 25 year old daughter and grand daughter 6 had a very nice week. Cheers

The good , the bad, and the scary

We spent two weeks at this resort. First time in Cuba. Probably the last. We arrived at the resort at 11:45pm. No one to help with luggage. Told to go out the door and turn left. That's it. Very, VERY little lighting. Couldn't have read map without cell phone light. Third floor walk up. Big challenge with a very bad back like mine. Everybody knows food in Cuba is not that good. Food was in fact horrible. Buffett does not turn on heat under trays. Never. Not once was the Buffett even warm. Went t [... read more]o Italian a la carte. Terrible. Neither one of us could eat it. Creole a la carte was very good. Poolside snack bar was ok. Hamburger, hot dog, chicken sandwich all ok. Two beach side bars, poolside bar and snack bar all NO ICE!!! Ridiculous that you can't get a cold drink at a resort that averages 30-35C every day. Beds... Mattress was old steel spring style. No cushion top. Worst bed I have ever seen in a hotel. Shower was a joke. Shot all over the place. We had hot water every day. Others did not. Bring at least one flashlight for every person. Worst lighting I have ever experienced. The beach... Most beautiful beach I've ever been on. Beautiful sand. Goes for miles. STUNNING!!! Fantastic water for swimming. Warm, clear, fantastic colours as you look out from your chair. Lots of palapa's for shade. Tons of lounge chairs and friendly guys to help you out. Big pools. Pool was always clean but pretty chilly. Lots of room. Lots of games from the entertainment staff. Staff overall were great. Friendly and helpful. Most spoke English very well. Overall... Great beach. Beautiful water. Stunning scenery. Warm and friendly people. Fantastic weather. Two weeks. Not a drop of rain. BUT... Food is awful. Place is run down even though it is only eight years old. It looks twenty plus.

Very comfortable!

The resort was clean and grounds well kept. The beach was amazing, crystal clear water. Staff were resourceful and very friendly. Loved the daily entertainment during the day and evenings. A little bit for everyone. Loved all the daily fresh fruit at the buffet. Never a dull moment!

Good trip

To start there are pros and cons to this resort. First of all it has a great beach and the grounds are well kept. The staff in general were very good. The food was as what I expected for Cuba. Now the cons. The rooms are in need of a big face lift. The small bar fridge was never refilled. Choice of alcoholic drinks were very limited. All in all we had a good time

Great holiday resort

This year I went for the 5th time to this amazing resort. It is ideal for families with its 3 pools, including one for small children, 5 restaurants, spacious theatre, daily entertainment in the theatre and at poolside, also is next to the white sands of a Cuban beach

Always amazing

Favorite resort in Cuba. I have been here four times now and I will continue to go back. The beach and the staff alone make this resort worth the trip. I would recommend this hotel to anyone, couples, familys etc.

Had a great week at Memories Flamenco, Cayo Coco

Loved the beach, excellent staff on the beach got our beach chairs each morning. They were friendly and courteous, remembering us from one day to the next. Loved the food and although we did not try the a la cartes, had many great meals in the main dining room

Was not the best resort

We stayed in block 8 at the Memories Flamenco. The rooms are nice however, don't expect any hot or warm water after 4:30 pm right until morning aprox 6:30 a.m. The hotel ran out of ice everyday so warm alcohol unless you just drink beer, no slushy drinks or Pina Coladas. The grounds are well kept and the staff is great. The beds are as hard as a rock, and I got bites ,but I did not see any mosquitoes, so I'm not sure what they are :/ and I would rather leave it at that.

A bit disappointed

We have been to Cuba 3 times, we are not fussy and recognize that Cuba has its limitations in certain areas. I usually think negative reviews are the people not understanding Cuba. But This hotel felt disjointed. Like there is a management problem and no communication. They ran out of so many things it was laughable yet other resorts did not. For instance no pop at all, no coke, tonic, no 7-up. No mamosa( or sparkling wine) any day. No milk ( cream) for coffee one day. Coke came a few days here [... read more] and there( yah!) Ice was an issue. Some days none, some days a scoop in the morning but none by afternoon. One bar would have it but not another. So you would run around looking for some ice and coke for your rum and waste an hour. They won’t share with each other in different areas (staffs words) long line ups everywhere. Felt like we waited for hours everywhere We went. Ate really late at the Buffet so we wouldn’t have to wait for 45 min for a piece of chicken. Sometimes there was a long line ups outside the buffet just to get in. And al a cartes are now only 2 not 3 and good luck trying to get a time at one of those. We had one request, a king bed when we booked way back in November.....nope! Yet a single lady who booked the week before and didn’t want a king yet got it anyway! They read and honour no requests. People from diamond club got no perks at all. They had no pop or ice either at there special bar ( talked to them and they were very disappointed as well) No washroom anywhere near the beach. The one by the pool was disgusting and the one in the lobby not much better. The pros: beach was best I have ever been on. We walked for hours each direction and absolutely no issues getting a palapa, they are abundant. ..by far the best part of the resort. We had lots of hot water and pressure as well. And our room was ok. Building 10. Just watch your step cause water is dripping all over the hallway floors ( some kind of pipe issue) and it can be dark and slippery. Some very pleasant staff. I will conclude that we just rode it out and and go with the flow. We adjusted ( like eating an hour before the buffet closed) to avoid the heavy crowds. we drank beer ( not my drink of choice) till they ran out of that too...we just went along with it and didn’t let things ruin our vacation. But I will not go back to this resort. There are better organized ones then this.