A disapointment

The hotel was completely overbooked. Don't believe what you hear about the restaurants - you can't actually get into them unless you pay extra to become part of the diamond club (unless you want to wait at least an hour and a half). Even so, we put our name on the list for Zen, were told it would be an hour and a half wait, and then had people slipping the staff money to cut the line. We ended up having to eat in the jam-packed buffet every night. Note, we paid extra to stay in the adults on [... read more]ly section, but it was often full at meal time, meaning that we had to sit among hundreds of families in the cafeteria-style room full of tables. The room was clean, but we didn't get the king bed we were promised (two queens). Unless you put a towel down on the lounges by the pool first thing in the morning, like everyone else, you will not get a seat. Unless you are a young, drunk woman in your 20s, you are unlikely to be brought drinks by the beach. The hot tubs were usually lukewarm, and there was often no hot water in our room shower in the evenings (including our jacuzzi).

Would never recommend!

Sold to us as an adults only resort. Was disappointed in every area due to this. Resort was okay, nothing to set it apart from other resorts. Wait times for restaurants was on average over an hour and reservations were not accepted. Most meals ended up being served cold.

Top notch resort

We liked being at Hideaway at the Royalton resort. The resort is huge and a family resort beyond Hideaway area. Diamond club also gave us reservations to all restaurants and glad not to wait in lineups. The resort is very clean, food was very good, entertainment was good for families, the bands after 9 p.m. is what we enjoyed every night . The beach was nice to take a stroll, however lots of sea weed that cannot be controlled due to climate change

Amazing Resort!

My husband and I have been to various all-inclusive resorts throughout the Caribbean and Hideaway Royalton Riviera Cancun was by far the best. The food, service, and accommodations were all top notch. We thoroughly enjoyed our week and fully intend on returning next year.

Oceanview Rooms are Hide Away

The Beach was not walk able and No one swam in the ocean because of all the Seaweed. The resort is large,clean and well staffed. Do not pay up for the promise of Ocean view. We had to stand and peek around the corner of our balcony to get a glimpse of it.We complained but no action. Very disapointed considering how much we payed.

Great vacation

As for the food it was more then our expectation. Very clean, preety and modern resort. Pool and see ice 10/10. Beach lovers avoid the whole Riviera maya area. I highly recommend. One thing to improve would be the communication for the activities for hideaway. Also the butlers should be there to guide not only to try to sell time-sharing

Amazing

Everything was top notch from the grounds to the pools to the bars and restaurants. The food was so delicious everywhere I gained 10 lbs . I would not hesitate to return to the Royalton a third time .

Amazing resort !!!

Great hotel all around not much bad to say about it !!! Very large resort, lots to do, great food selection, drinks, pools are cold but very easy to look past, great service, good walking beach some seaweed but not unbearable !! Would highly recommend adults section. Great entertainment, nightly and daily. Well laid out and far away from family section if that's the type of trip your on. Would also be great with families as well. Swim ups are very nice if you get one facing sun side.

Massive resort great service and weather

We stayed in the hideaway section and had a swim up room. Room we clean and we'll looked after daily. Swim up was the way to go, main pools we felt were a little too chilly. Food was great service was good for the most part the odd request we had to make twice but nothing we would make an issue. Location is close to the airport so that is nice from a transfer standpoint. If I was spending money to go to this resort I wouldn't waste it on a room facing the mangroves

The Royalton Cancun Riveria exceeding my expectations!

The Royalton is fantastic! The property is modern, clean and beautiful. The service was great and the staff friendly and accommodating. The food in the buffet is the best I have had at an all inclusive and the variety and quality is top notch. Even things like fish carpaccio, sushi and sashimi were so fresh. I loved the adult only Hideaway section with its own pool, beach, bars and restaurant. You have access to the resorts 9 other restaurants and all the pools, bars, night club and ent [... read more]ertainment. The family section also looked great with an amazing water park for the kids. The grounds of the entire resort is beautiful and everything is walkable and close to the beach. There is nothing else immediately around the resort so also very safe. Bonus that it is about 20 minutes from the airport but not too close as to hear planes all day. Our Trip Central Again, Marnie Savic was great. This is the 3rd trip I have booked on Trip Central and the agents are very patient and committed to helping you find exactly what you want. It is one of the best all inclusive resorts I have been to and I would recommend it to everyone with or without kids.

Amazing resort

Amazing resort everything was wonderful from the service to the food to the accommodation would go back in a heartbeat.Service was best that we have ever received at any other resort. Location was close to the airport about a 15 minute drive

Luxury

Amazing staff! Full on luxury. Beautiful beach and wonderful food. the Hideaway is amazing for time away from the kids. Entertainment everywhere. Restaurants are top notch. Only request would be for a smoking area near beach and pool. I'm not a smoker and it can really wreck your day if there is one next to you. The spa is prohibitively over priced. If it was priced better... Maybe they wouldn't have to constantly push on selling it everywhere.

SUPER STAFF! SUPER HOLIDAY! THE ROYALTON WON US OVER!

OVER ALL, A GREAT EXPERIENCE. THIS WAS A GREAT TRIP FOR A MOTHER AND HER ADULT DAUGHTER TO CELEBRATE MOMS 55TH!! DECIDED UPON BOOKING THE ROYALTON HIDEAWAY ADULT ONLY EXPERIENCE WITH LISA A. FROM THE ST.LAURENT MALL LOCATION IN OTTAWA. SHE'S NEVER STEERED US WRONG IN THE PAST. THIS TIME WAS NO DIFFERENT. FLIGHT AND TRANSFERS TO THE HOTEL WAS SEAMLESS. ARRIVAL AT THE HOTEL WAS WARM AND WELCOMING. FROM THE CONCIERGE CHECK-IN ONWARD, THERE WERE NO NEGATIVES TO COMMENT ON. THE FOOD AT THE DIFFERENT  [... read more]A-LA-CARTE RESTAURANTS WAS GASTRONOMICAL. THE FACT THAT NO RESERVATIONS ARE NEEDED WAS A HUGE PLUS. WITH MOM CELEBRATING HER BIRTHDAY ON THIS TRIP, NOT A DAY WENT BY THAT SOME FORM OF CELEBRATION TAKING PLACE. BIRTHDAY WISHES FROM THE BAR, BEACH SERVERS, WAITERS, HOUSE STAFF AND FELLOW GUESTS. WHAT A MEMORABLE EXPERIENCE. BEING SEASONED TRAVELERS, THIS HAD TO BE THE BEST-EVER SERVICE EXPERIENCE. HANDS DOWN!!! KUDOS TO ROYALTON! ONE NEGATIVE ONLY TO SPEAK OF. ALTHOUGH THE MODERN AND SPOTLESS ROOM WAS COMFORTABLE, IT OVERLOOKED A HEAVILY FORESTED AND SWAMPY AREA . THE BALCONY WAS NOT ABLE TO BE ENJOYED DUE TO A PUNGENT ODOR RISING FROM THE SWAMP. MORNING COFFEE ON THE BALCONY WAS VERY MUCH OUT OF THE QUESTION. WE SUGGEST THAT EVEN THOUGH THIS WAS A DELUXE ROOM, BOOK AND PAY EXTRA FOR THE UPGRADED BEACH VIEW. AGAIN, THE ROOM WAS BEAUTIFULLY APPOINTED WITH MODERN AND IMPECCABLE TOUCHES. VERY COMFORTABLE. A REQUEST WAS MADE FOR A MOVE TO A DIFFERENT ROOM, BUT INFORMED THAT THAT WAS INDEED THE DELUXE VIEW. THANKFULLY, NOT MUCH TIME WAS SPENT IN THE ROOM. SAYING THIS, WE WILL BE BACK. THE ROYALTON AND ITS WONDERFUL AND FRIENDLY STAFF WON OVER MOM AND DAUGHTER !!! R & I

Awesome Resort

Beautiful new hotel and grounds. Plenty of wonderful smiling staff. Very clean hotel. Large rooms. Great food at the buffet and most of the restaurants. It was a big convenience to get free wifi throughout the whole resort and down to the beach as well as free calling to North America. Having a wrist band that was also a room key was great. The only negative things were the loud music at the adults only pool. Most of the time you couldn't carry on a conversation with the person next to y [... read more]ou. It was definitely hard to sit and quietly read a book and de-stress. Eventually we had to ask the entertainment staff to turn it down. There were far too many areas where people could trip and fall such as sidewalks on a steep angle and unmarked sidewalk drop off. Brown water constantly came out of the taps in the room. We did not use any of the extra services such as the spa due to the extremely high prices - higher that I've seen at any other resort.

Over the top resort!

The resort is huge!! Well manicured, impeccably clean rooms, restrooms, restaurants and pools and area. This is a resort where you don't have to worry about towels and tickets for towels. You can use as many towels at a time as needed!!! The beach is full of weeds, although they tried they're best to keep it clean. If I had to say something negative it would be that at signing in upon arrival they asked if we we're celebrating something on their registration form which we were, and nothing wa [... read more]s done! No big deal I guess?! Also the briefing was only about the tours and nothing about the resort, like checkout times, towels,late checkout or courtesy room?

Meh

The resort itself is very nice but one key comment that I kept looking over when I read the reviews is how poor the beach is; very weedy and water is brownish. Found a few of the staff at dinner to be quite rude. Our room smelt and the power kept going out, other then that it was pretty good.

Loved it

Every aspect of this resort in magnificent food, service, rooms, grounds, pools, beaches, and and entertainment. The only downfall which to us seemed very minor was that is not a "full adults only". The hideaway truly was however the resort was not, there is a family section in the complete other side of the large resort complex which you did share the main entertainment and restaurants with. I would recommend this resort to family other and friends

Best Ever!

Amazing resort! It was clean and modern. The staff were unbelievably friendly and the food and entertainment was fantastic. The restaurant selection was amazing. The beach was lovey and clean too!

Royalton Hideaway Riviera Maya Apr.10-17, 2016

Royalton Hideaway is the adult only portion of the larger Royalton complex. It's convenient that the resort is only 15 minutes from Cancun airport. First the good. In general this is an excellent resort. It is very modern and sophisticated, though it would be nice if it looked a little more "Mexican" - it does not have much local character, and could be a resort anywhere in the world. One of the nicest features of booking in the Hideaway, is that you get individual check-in in the Hideaway's own [... read more] air conditioned greeting lounge - very relaxing vs typical lineup to register. You sit in comfortable couches & they bring you whatever you want from the bar until they process you. I believe this also allows you to avoid the dreaded timeshare pushers, as we did not get accosted at all. As noted in most reviews, the buffet and restaurants are excellent - easily the best food we have had in any all inclusive. Rooms are modern, well equipped, clean, and everything works - WIFI very good. Service from check-in staff, restaurant staff, cleaning staff, etc. is excellent. Essentially nothing to complain about at all, but here are a few suggestions for improvement: We stayed at the Hideaway with a swim up room. In hindsight, we would not have paid extra for this - the swim up pools are shaded much of the time by the upper balconies, so the water tends to stay quite cool, and you find yourself chasing the sun. The deck next to the swim up pool also is narrow and does not have room for a chaise that we have had in other swim ups such as at the Valentin - only chairs. This tends to defeat part of the reason that we booked the swim up - to avoid the hassle of trying to "reserve" a chaise around the pool or at beach. Which brings up the one real problem of 'those" people "reserving" the few chaises with some shade at 7 am - the resort simply needs more shaded chaises. Another improvement would be to have a hotel shuttle service into Playa or Cancun for excursions - the resort isn't far from either city, but cabs are quite expensive. Even though nobody goes on vacation to Mexico to watch TV, it is nice at night to keep up with what's going on at home. Given the number of Canadians that vacation here, couldn't at least one of the news channels be Canadian - there were American, British, German, Italian, Chinese, etc. Other than that all good. Do not hesitate to stay here.

Beautiful resort and very modern - No Adults Only

Royalton is very large property and lots of Resturant option if you are willing to line up everyday and wait around 45mins to 1.5 hours for seating that's for two people. This was a big downer in my opinion about the resort aside. Not impressed and most likely will not return. Adults Only - not true One section - Hideway is reserved for Adults and only one Resturant in the section. So if you want food options you will be surround by a lot of families and line ups - no what I expected. The beac [... read more]h area has reserved day beds and seating for diamond club and not many options for people in Hideaway which was disappointing. These are my negative comments. If you are looking for family vacation and modern up to day property them royalton will be a good choice. Just be prepared to inline for dinner and make sure you feed the little ones well during the day.